At Aleph Alpha, we are shaping the future of AI with European values at the core. The heart of our product is developing cutting-edge generative AI solutions with a strong emphasis on sovereignty, ethical development, and societal benefit. Our generative AI offering empowers businesses, governments, and individuals to achieve their full potential.
Mission of the role
Build and scale Aleph Alpha's Enablement and Academy function end to end. Deliver high impact external customer education for Aleph Alpha’s GenAI solutions while driving internal onboarding, L&D, and sales enablement. Lead and grow a team that creates adoption, customer health, and measurable internal enablement.
Scope of the role
Reports to VP Customer Experience
Leads a team of 6 from day one
Mix of responsibilities: 60 percent external client enablement, 30 percent internal onboarding and L&D, 10 percent sales enablement
Close partnership with Value Engineering, Product, Delivery and Sales teams
Your Responsibilities
External Client Enablement
Build and scale a client facing enablement offering covering GenAI skills development, market education and training on Aleph Alpha solutions and research innovations
Develop skill-based and persona-based enablement paths that can be tailored to different customer contexts
Drive customer adoption and customer health through targeted, data driven enablement
Create repeatable playbooks to support enablement for custom applications and large-scale enterprise rollouts, and support Value Engineering in designing tailored adoption plans and enablement offerings to customers
Internal Onboarding and L&D
Own companywide onboarding for new hires across technical and non-technical roles
Drive role-based and skill-based learning paths for internal teams
Own the company wide L&D budget and ensure maximum value generated by L&D programs
Partner with leaders across the entire organization to define capability needs and close skill gaps
Establish standards for training quality, learning assets and internal documentation
Sales Enablement
Equip AEs and Value Engineers with pitch ready content, talk tracks and competitive positioning
Run targeted sales training on our platform, methodologies and product updates
Maintain a structured enablement calendar for the GTM organization
Academy Platform and Content
Own the Aleph Alpha Academy platform, content roadmap and quality standards
Ensure programs deliver measurable ROI and support Aleph Alpha's strategic objectives
Oversee the Academy's tech stack, implementing advancements to maintain industry-leading learning standards
Leadership and Scaling
Lead, coach and develop a team of 6 based in Heidelberg or Berlin
Define operating models, production workflows and an efficient content lifecycle
Scale the team in line with company growth while maintaining a lean setup
Establish an internal community of experts that contribute to content and training delivery
Your Background
Fluent in German and English languages
Strong experience in customer/partner education, Customer Success, Solution Engineering, Digital Customer Experience or related field within technology or software industries.
Proven track record in leading and developing high-impact learning programs and teams.
Experience launching or scaling learning platforms or academies from early stage
Strong strategic planning, communication, and relationship-building skills, with the ability to influence and collaborate across all levels of the organization.
Data-driven mindset with a proven ability to measure and optimize program effectiveness.
Proven experience in tech enablement with a track record of building and scaling internal and external programs
Strong understanding of GenAI or adjacent technologies or the ability to ramp up fast
Confident delivering presentations and trainings to customers including executives
Experience leading a team and working cross functionally in a fast-moving environment
What you can expect from us
Become part of an AI revolution!
30 days of paid vacation
Access to a variety of fitness & wellness offerings via Wellhub
Mental health support through nilo.health
JobRad® Bike Lease
Substantially subsidized company pension plan for your future security
Subsidized Germany-wide transportation ticket
Budget for additional technical equipment
Flexible working hours for better work-life balance and hybrid working model
Virtual Stock Option Plan
