Top AI Customer Success Jobs Openings in 2025

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About BasisBasis equips accountants with a team of AI agents to take on real workflows.We have hit product market fit, have more demand than we can meet, and just raised $34m to scale at a speed that meets this moment.Built in New York City. Read more about Basis here.Why joinWorld class investors: We're backed by Keith Rabois from Khosla Ventures alongside Nat Friedman, Daniel Gross, Aaron Levie, Adam D'angelo, Amjad Masad, Jack Altman, Jeff Dean, Larry Summers, Noam Brown and many leaders from the ML and fintech community. Check out our announcement for an expansive listExtremely fast growth: We’ve partnered with some of the largest accounting firms in the world, with revenue 10x-ing over the last 5 monthsBe part of building a company: We’re scaling the team fast and the business faster, meaning there will always be more responsibility than we have people. No better place to get a ton of responsibility and ownership on day 1In person & interdisciplinary: We operate on the frontier of what’s technically possible. That is why being in-person is a must. We’re bringing together the brightest minds from the top engineering, ML, and accounting teams to work together in our NYC office and build production quality agentic systemsHigh risk: We believe the world is about to change in profound ways. We are building Basis to be on the cutting-edge of that change for a decade to come, and we have an appetite for the risk that comes with that. The journey has just begunCompensation: We aim to pay competitively for cash compensation and well above market for equity compensation because the whole team is all-in, and we want you to be too📍 Location: NYC, Flatiron office. In-person team.About the roleWe are redefining how accounting firms operate by building the first AI-driven platform tailored for their workflows. Our early customers are seeing transformational value, and our ability to scale depends on delivering an exceptional experience for every firm that joins Basis.As a Foundational Member of our Customer Success Team, you’ll be the bridge between our customers and our product. You’ll guide new firms through onboarding, ensure they see immediate and long-term value, and be the advocate for their needs internally. You’ll be the first line of defense for customer issues, ensuring smooth resolutions, while also working cross-functionally to influence our product roadmap. Your work will be instrumental in building long-lasting relationships that drive adoption, retention, and expansion.What we look forCustomer obsessed: You deeply understand customer needs, proactively solve problems, and go the extra mile to deliver a world-class experienceProblem solver: You thrive in ambiguity, quickly diagnosing customer issues and working cross-functionally to resolve themBias for action: You don't just identify problems, you take ownership and drive them to resolutionTechnical curiosity: You don't need to be an engineer, but you should be comfortable learning new software and explaining technical concepts to non-technical users Company-builder: Excited to lay the groundwork, technically and culturally, as we rapidly scaleOffice lover: Prefers shouting across a room over a slack message, seeking full-time in-office in NYCFirst principles reasoner: Basis is not a normal company, there will be a lot things that have worked in the past that won't work here. We need someone doesn't just know what things have worked before, but can apply those lessons to new situations All-in: This is not a 9-5, we have a massive opportunity ahead of us and are looking to further accelerate our velocity. We are optimizing for the best folks and happy to compensate generouslyIn accordance with New York State regulations, the salary range for this position is $100,000–$300,000. This range represents our broad compensation philosophy and covers various responsibility and experience levels. Additionally, all employees are eligible to participate in our equity plan and benefits program. We are committed to meritocratic and competitive compensation.