Top AI Implementation Lead Jobs Openings in 2025

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Why Casca?Casca is building AGI for banking. We’re replacing decades-old legacy systems with AI-native technology that automates 90% of the manual work humans once had to do. We were founded by a world-class team of banking & AI experts from Stanford, MIT, and Y Combinator. We like to win—and we know that the only thing standing between us and the title is our own ability to improve every day.The MissionCasca was founded by a team of Banking IT experts and AI researchers from Stanford University, Georgia Tech, and Goldman Sachs who believe that the future of banking is AI-native. Backed by Canapi, Y Combinator and top 100 US Banks, we're revolutionizing the $7T lending industry through GenAI systems - killing traditional lending software as we know it.As Founding Technical Account Manager at Casca, you'll build our customer success function from the ground up while ensuring financial institutions successfully adopt our platform. You'll define onboarding processes, lead implementations, establish troubleshooting protocols, and become the trusted technical voice that sets the standard for client relationships as we scale. What you’ll do:As our Founding Technical Account Manager, you’ll:Support our customers post-sale—getting them live, trained, and scaling confidently on the Casca platformOwn technical implementations—from onboarding to troubleshooting to long-term adoptionBe the expert—understand how each customer’s workflow maps to our platform and help them get the most out of itSolve problems—work cross-functionally with product, engineering, and support to resolve issues quickly and keep customers happyTrack customer health—proactively identify blockers, risks, or opportunities based on usage dataBuild trust—serve as the technical voice customers rely on when things get complicatedWhat you’ll bring:1–3 years in a technical support, implementation, or customer success roleStrong communication skills—you can explain complex systems without losing the roomHigh EQ—you know how to empathize, de-escalate, and drive toward outcomesFast learning curve—you’re comfortable working with new tools and APIsResourceful mindset—you don’t wait to be told what to do nextDrive to win—you bring urgency, ownership, and pride to the workBonus points:Experience with B2B SaaS, fintech, or enterprise onboardingExposure to the banking or small business lending spaceLight SQL, Postman, or API experienceYou’ve created technical documentation or training resources beforeYou’ve worked with CS, product, or engineering teams in a fast-moving orgWhat you'll get: A seat on the rocket ship with massive potentialCompetitive salary and full benefitsVisa sponsorshipAs an early-stage company building at the frontier of AI, we work with high intensity and commitment. While schedules can vary by role/team, many weeks will demand extra focus, flexibility and time particularly during major launches and high impact sprints. We're seeking those who are aligned to and able to commit to that expectation which includes 5 days per week in our San Francisco Office.

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About Rad AIAt Rad AI, we’re on a mission to transform healthcare with artificial intelligence. Founded by a radiologist, our AI-driven solutions are revolutionizing radiology—saving time, reducing burnout, and improving patient care. With one of the largest proprietary radiology report datasets in the world, our AI has helped uncover hundreds of new cancer diagnoses and reduced error rates in tens of millions of radiology reports by nearly 50%.Rad AI has secured over $140M in funding, including a recently oversubscribed Series C ($68M round) led by Transformation Capital, bringing our valuation to $528M. Our investors include Khosla Ventures, World Innovation Lab, Gradient Ventures, Cone Health Ventures, and others—all backing our mission to empower physicians with cutting-edge AI.Our latest advancements in generative AI are used by thousands of radiologists daily, supporting more than one-third of radiology groups and healthcare systems and nearly 50% of all medical imaging in the U.S. at partners including Cone Health, Jefferson Einstein Health, Geisinger, Guthrie Healthcare System, and Henry Ford Health.Recognized as one of the most promising healthcare AI companies by CB Insights and AuntMinnie, and ranked by Deloitte as the 19th fastest-growing company in North America, we are building AI-powered solutions that make a real impact. Most recently, Rad AI was named to CNBC’s Disruptor 50 list, highlighting the innovation and momentum behind our mission.If you’re ready to shape the future of healthcare, we’d love to have you on our team!Why Join Us:Comprising both radiology and AI expertise, Rad AI's stellar team builds products that maximize radiologist productivity, ultimately making healthcare more widely accessible and improving patient outcomes. Join our team and help us make a positive impact on radiology, patient lives, and healthcare around the world.We’re looking for an Implementation Manager with experience leading software implementation projects. Rad AI’s award-winning software has experienced tremendous market growth. We are looking for a teammate with a “can do'' attitude that is adaptable in a fast-paced, high-growth team.  This role will report up through the Vice President of Implementation.What You’ll Be Doing:Work independently to plan, monitor, and manage multiple complex customer-facing projectsLead the end-to-end delivery of Rad AI’s products to radiology practices and health systems, from kick-off to go-live and transition to supportFacilitate Discovery sessions to understand client workflows, requirements, and success criteriaDevelop detailed project plans, including timelines, milestones, and resource needsCoordinate cross-functional teams, including Product, Engineering, and Integration resources, to meet project objectives and deadlinesServe as the primary client-facing contact throughout the implementationEnsure a smooth onboarding process by managing project timelines, dependencies, and communications with executive, clinical, and IT stakeholdersTrack and manage feature requests, ensuring clear communication, documentation, and prioritizationMonitor project health, proactively identify risks, and escalate blockers, as neededIssue resolution and mitigation strategies based on data-driven decision makingConduct weekly status meetings with internal and external stakeholdersCollaborate and coordinate with Rad AI’s product, engineering, and customer success teams for project goal setting, data integration, testing, and product feedbackProvide ongoing updates to leadership throughout the project, via dashboards and reportsPartner with cross-functional teams, including Support and Client Success, to ensure customers are prepared for go-live and long-term successSuggest process improvements and help with maintaining onboarding templates, documentation, and best practicesContribute to building a world-class implementation organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable serviceWho We’re Looking For:At least 2 plus years of relevant project management, implementation management, technical project management, or similar client-facing experience, preferably within a healthcare/healthcare IT environmentStrong project planning and execution skills, including timeline, scope, and risk managementExcellent people/relationship management and communication skills, with the ability to hold others accountablePractical working knowledge of SaaS solutions, implementations, and technical conceptsEagerness to continuously learn, adapt, improve, and help others do so in a fast-paced, ever-changing environmentAbility to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goalsProficiency with project management toolsNice to Haves:Bachelor’s degree or abovePrior experience or familiarity with radiology workflows and/or radiology-specific healthcare ITGrowth stage scale startup experiencePrior professional consulting or healthcare software implementation experiencePrior experience or familiarity with radiology workflowsPrior experience or familiarity with HL7, FHIR, and EHRsJoin our world-class team as we build and deploy AI solutions that empower physicians and transform patient care—making a meaningful impact on millions of lives. Driven by our mission,  we prioritize transparency, inclusion, and close collaboration, bringing together exceptional people to revolutionize healthcare. If you're passionate about driving innovation and delivering impactful healthcare solutions, we'd love to hear from you!For US-Based Full-Time Roles, Rad AI offers a variety of benefits, including:Comprehensive Medical, Dental, Vision & Life insuranceHSA (with employer match), FSA, & DCFSA 401(k)11 Paid Company HolidaysLocation Flexibility (Remote-first company!)Flexible PTO policyAnnual company-wide offsitePeriodic team offsitesAnnual equipment stipendFor roles based outside the US, your recruiter can share more detailsAt Rad AI, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Please be vigilant regarding job scams. We advise all candidates to apply directly through our official careers page. Our recruiters will use email addresses with the domain @radai.com or no-reply@ashbyhq.com.

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About AbridgeAbridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the SoHo neighborhood of New York, the Mission District in San Francisco, and East Liberty in Pittsburgh.The RoleThis role will be an individual contributor, supporting our partners and internal teams in the post-sales journey.Ideally, you thrive in a startup environment, specifically with a culture that’s built on seeing obstacles as opportunities, having a bias toward execution, being a little nerdy and perpetually curious, and helping teammates and partners succeed. What You'll DoProactively assess technical requirements and infrastructure for all new key accounts to ensure the optimal environment to deliver the best end user experience for cliniciansOwn and maintain technical documentation, including deployment guides, troubleshooting playbooks, and integration best practices that can be utilized with all partners regardless of segment. Own the post-sales technical execution of Abridge deployments, ensuring seamless integration, reliability, and scalability within our enterprise partner environments.Collaborate with other partners such as EHR vendors to address the needs of Abridge partners. Diagnose and troubleshoot technical issues, including API connectivity issues, authentication problems, networking constraints, and data inconsistencies to remove barriers to adoption and growth. Proactively monitor key account metrics including note generation speeds to identify opportunities for optimization and proactively address any technical risks. Become a technical expert in the unique touchpoints and deployments of our integration with our enterprise partners and develop comprehensive architecture documentation.Act as the technical bridge between our partners and internal teams (Integration Engineering, Partner Success, and Implementation), ensuring clear communication and problem resolution. Partner with our engineering team to develop tooling to enhance our ability to serve our partners in real-time. Consult  with and support the Partner Success and Implementation Teams upon request to  identify areas of optimization in the deployment of the product/integration in order to drive efficiency and meet goals.Advise internal teams and partners on technical strategies for managing Abridge alongside complex technical projects on the customer side, such as mergers and acquisitions, instance consolidations, upgrades, and other initiatives that impact the partner’s infrastructure.Lead and coordinate after hours support requirements for key accounts to ensure the success of updates or technical changes.Consult on technical requirements and risks related to the deployment of new features that require significant changes or additional integrations. Support implementation managers and partner success in troubleshooting any technical issues that arise in partner environments due to releases. What You'll BringHave strong understanding of networking concepts, API architectures, authentication (OAuth, SAML, JWT), and cloud infrastructure.Can debug API failures, network issues (DNS, firewalls, load balancers, etc.) and integration failures across distributed systems.Are comfortable using tools like Postman, system logs, and GCP tools to diagnose technical issues.Have keen attention to detail and ability to find creative solutions for complex problems.An ability to translate learnings into repeatable technical processes that can scale.Have excellent verbal and written communication skills and ability to tailor technically complex topics to your audience.Thrive and enjoy partnering with customers to achieve their goals.5+ years experience supporting business-critical implementations with deep technical expertise.Bonus points if...Experience integrating with electronic health record systems at large, complex organizations. (Epic experience is a plus!)Familiarity with writing scripts (Python, Bash, or SQL queries) to automate troubleshooting or technical solutions.Familiarity with systems requiring strict adherence to privacy and security protocols.Knowledge of tiered support organizations and escalation protocols.***The role requires up to 20% travel******This role must be based in San Francisco***Why Work at Abridge?At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.How we take care of Abridgers:Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA. Paid Parental Leave: 16 weeks paid parental leave for all full-time employees.401k and Matching: Contribution matching to help invest in your future.Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more.Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment.Compensation and Equity: Competitive compensation and equity grants for full time employees.... and much more!Diversity & InclusionAbridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).Staying safe - Protect yourself from recruitment fraudWe are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions. 

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About HappyRobotHappyRobot is a platform to build and deploy AI workers that automate communication. See a demo Our AI workers connect to any system or data source to handle phone calls, email, messages…We target the logistics industry which relies heavily on communication to book, check on, & pay for freight. Primarily working with freight brokers, 3PLs, freight forwarders, shippers, warehouses, & other supply chain enterprises and tech startups.We raised a Series A round from a16z and YC and we’re growing very fast.We're looking for rockstars with a relentless drive, unstoppable energy, and a true passion for building something great—ready to embrace the challenge, push limits, and thrive in a fast-paced, high-intensity environment.Role OverviewAs a Deployment Strategist, your mission is to connect the dots between user needs, data insights, and product capabilities to help our customers unlock value. You’ll dive deep into our customer operations, partner directly with end users and decision-makers, and shape how HappyRobot’s technology is applied to their most critical challenges.What You’ll doPartnering with customers to understand their workflows, goals, and pain points—often embedding directly with their teams.Collaborating with Forward Deployment Engineers to scope, prototype, and deliver solutions powered by HappyRobot’s platform.Identifying and interpreting key datasets that drive customer decision-making, and working to integrate them into robust, scalable pipelines.Designing and refining user workflows that solve meaningful problems and scale across teams and functions.Leading training and onboarding sessions, ensuring new users are set up for success and our tools have lasting impact.Presenting findings and strategy to stakeholders at all levels—from frontline operators to executives.Driving customer expansion by scoping new use cases and shaping how we grow our footprint within organizations.What We’re Looking ForWe’re looking for analytical, product-savvy problem solvers who thrive in ambiguity and care deeply about user impact. You might be a great fit if:You have a strong intuition for how software can solve real-world problems.You're a compelling communicator and can influence technical and non-technical audiences alike.You're excited to work shoulder-to-shoulder with customers, from the frontlines to the boardroom.You love diving into messy data, complex systems, and open-ended challenges—and delivering clarity and structure.Why join us?Opportunity to work at a high-growth AI startup, backed by top investors.Fast Growth - Backed by a16z and YC, on track for double-digit ARR.Ownership & Autonomy - Take full ownership of projects and ship fast.Comprehensive Benefits - Healthcare, dental, vision coverage.Top-Tier Compensation - Competitive salary + equity in a high-growth startup.Work With the Best - Join a world-class team of engineers and builders.Our Operating Principles Extreme Ownership We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting — if something needs fixing, we own it and make it better. This means stepping up, even when it’s not “your job.” If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don’t wait for someone else to solve it — we lead with accountability and expect the same from those around us. Craftsmanship Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for “just fine.” We sweat the details because details compound. Whether it’s a product feature, an internal doc, or a sales call — we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous, and proud of what we build — even when nobody’s watching. We are “majos” Be friendly & have fun with your coworkers. Always be genuine & honest, but kind. “Majo” is our way of saying: be a good human. Be approachable, helpful, and warm. We’re building something ambitious, and it’s easier (and more fun) when we enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego. Urgency with Focus Create the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly, act decisively, and stay aligned. We aim for high leverage: the biggest results from the simplest, smartest actions. We’re running a high-speed marathon — not a sprint with no strategy. Talent Density and Meritocracy Hire only people who can raise the average; ‘exceptional performance is the passing grade.’ Ability trumps seniority. We believe the best teams are built on talent density — every hire should raise the bar. We reward contribution, not titles or tenure. We give ownership to those who earn it, and we all hold each other to a high standard. A-players want to work with other A-players — that’s how we win. First-Principles Thinking Strip a problem to physics-level facts, ignore industry dogma, rebuild the solution from scratch. We don’t copy-paste solutions. We go back to basics, ask why things are the way they are, and rebuild from the ground up if needed. This mindset pushes us to innovate, challenge stale assumptions, and move faster than incumbents. It’s how we build what others think is impossible.The personal data provided in your application and during the selection process will be processed by Happyrobot, Inc., acting as Data Controller.By sending us your CV, you consent to the processing of your personal data for the purpose of evaluating and selecting you as a candidate for the position. Your personal data will be treated confidentially and will only be used for the recruitment process of the selected job offer.In relation to the period of conservation of your personal data, these will be eliminated after three months of inactivity in compliance with the GDPR and legislation on the protection of personal data.If you wish to exercise your rights of access, rectification, deletion, portability or opposition in relation to your personal data, you can do so through security@happyrobot.ai subject to the GDPR.For more information, visit https://www.happyrobot.ai/privacy-policyBy submitting your request, you confirm that you have read and understood this clause and that you agree to the processing of your personal data as described.

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About AbridgeAbridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the SoHo neighborhood of New York, the Mission District in San Francisco, and East Liberty in Pittsburgh.The RoleThis role will be an individual contributor, supporting our partners and internal teams in the post-sales journey.Ideally, you thrive in a startup environment, specifically with a culture that’s built on seeing obstacles as opportunities, having a bias toward execution, being a little nerdy and perpetually curious, and helping teammates and partners succeed. What You'll DoProactively assess technical requirements and infrastructure for all new key accounts to ensure the optimal environment to deliver the best end user experience for cliniciansOwn and maintain technical documentation, including deployment guides, troubleshooting playbooks, and integration best practices that can be utilized with all partners regardless of segment. Own the post-sales technical execution of Abridge deployments, ensuring seamless integration, reliability, and scalability within our enterprise partner environments.Collaborate with other partners such as EHR vendors to address the needs of Abridge partners. Diagnose and troubleshoot technical issues, including API connectivity issues, authentication problems, networking constraints, and data inconsistencies to remove barriers to adoption and growth. Proactively monitor key account metrics including note generation speeds to identify opportunities for optimization and proactively address any technical risks. Become a technical expert in the unique touchpoints and deployments of our integration with our enterprise partners and develop comprehensive architecture documentation.Act as the technical bridge between our partners and internal teams (Integration Engineering, Partner Success, and Implementation), ensuring clear communication and problem resolution. Partner with our engineering team to develop tooling to enhance our ability to serve our partners in real-time. Consult  with and support the Partner Success and Implementation Teams upon request to  identify areas of optimization in the deployment of the product/integration in order to drive efficiency and meet goals.Advise internal teams and partners on technical strategies for managing Abridge alongside complex technical projects on the customer side, such as mergers and acquisitions, instance consolidations, upgrades, and other initiatives that impact the partner’s infrastructure.Lead and coordinate after hours support requirements for key accounts to ensure the success of updates or technical changes.Consult on technical requirements and risks related to the deployment of new features that require significant changes or additional integrations. Support implementation managers and partner success in troubleshooting any technical issues that arise in partner environments due to releases. What You'll BringHave strong understanding of networking concepts, API architectures, authentication (OAuth, SAML, JWT), and cloud infrastructure.Can debug API failures, network issues (DNS, firewalls, load balancers, etc.) and integration failures across distributed systems.Are comfortable using tools like Postman, system logs, and GCP tools to diagnose technical issues.Have keen attention to detail and ability to find creative solutions for complex problems.An ability to translate learnings into repeatable technical processes that can scale.Have excellent verbal and written communication skills and ability to tailor technically complex topics to your audience.Thrive and enjoy partnering with customers to achieve their goals.5+ years experience supporting business-critical implementations with deep technical expertise.Bonus points if...Experience integrating with electronic health record systems at large, complex organizations.Familiarity with writing scripts (Python, Bash, or SQL queries) to automate troubleshooting or technical solutions.Familiarity with systems requiring strict adherence to privacy and security protocols.Knowledge of tiered support organizations and escalation protocols.***The role requires up to 20% travel***Why Work at Abridge?At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.How we take care of Abridgers:Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA. Paid Parental Leave: 16 weeks paid parental leave for all full-time employees.401k and Matching: Contribution matching to help invest in your future.Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more.Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment.Compensation and Equity: Competitive compensation and equity grants for full time employees.... and much more!Diversity & InclusionAbridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).Staying safe - Protect yourself from recruitment fraudWe are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions. 

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Ironclad is the leading AI-powered contract lifecycle management platform, processing billions of contracts every year. Every business is powered by contracts, but managing them can slow companies down and cost millions of dollars. Global innovators like L’Oréal, OpenAI, and Salesforce trust Ironclad to transform contracting into a strategic advantage - accelerating revenue, reducing risk, and driving efficiency. It’s the only platform that manages every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. We’re building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth. Forrester Wave and Gartner Magic Quadrant have consistently recognized Ironclad as a leader in our category. We’ve also been named one of Fortune’s Great Places to Work six years running, featured on Glassdoor’s Best Places to Work, and recognized by Forbes’ 50 Most Promising AI Companies. We’re backed by leading investors like Accel, Sequoia, Y Combinator, and BOND. We’d love for you to join us! Ironclad is the #1 contract lifecycle management platform for innovative companies.  Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.  Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We’re a leader in the Forrester Wave for Contract Lifecycle Management. We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places to Work 2023, Forbes’ 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant. We work in a highly collaborative environment, and strive to foster a positive, inclusive culture.  We’re backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit www.ironcladapp.com or follow us on LinkedIn and Twitter. Role Description:We are seeking an experienced Manager, Legal Engineering to lead our team of Legal Engineers, who are services consultants responsible for delivering Ironclad implementations to our customers. Legal Engineers are responsible for the design and configuration of Ironclad’s platform to meet customer’s needs, developing workflows and automation that drive adoption and business impact.As a Manager, Legal Engineering, you’ll oversee a team of 6-8 Legal Engineers, providing hands-on support for complex or at-risk projects, and continuously improving the delivery processes. You’ll partner closely with cross-functional teams to ensure seamless transitions across the customer lifecycle and customer advocacy with our product.This is a people-first, customer-centric leadership role. You’ll be responsible for coaching and developing Legal Engineers, providing clear guidance, and fostering an inclusive, high-performing team culture. You’ll also interface regularly with customers, helping ensure our most strategic implementations are successful and drive long-term value.In this role, you will:Lead, mentor, and grow a high-performing team of Legal EngineersSet clear performance expectations, provide regular feedback, and support career developmentOversee delivery of packaged service offerings, custom SOW delivery, and investment projectsAdvise on staffing, resource planning, and forecasting to ensure smooth project deliveryProvide hands-on support for escalations and serve as executive sponsor on key engagementsCollaborate cross-functionally with Sales, Customer Success, Product, and Engineering to improve the end-to-end customer experienceWork with the Director of Professional Services on annual planning, team strategy, and risk managementAnalyze implementation data and feedback to improve delivery quality and operational efficiencyBuild scalable processes and tooling that support a growing customer base and enable consistent delivery excellenceBe accountable for team KPIs, including billable utilization, revenue delivery, gross margin, implementation CSAT, and project healthSkills & Requirements:Demonstrated experience managing or mentoring an implementation teamExperience in a Professional Services delivery role, with strong results in CSAT, project delivery and risk mitigationStrong communication and interpersonal skills; ability to inspire and grow a diverse team6 to 8 years of experience working with a SaaS/Technology company; experience with CLM or workflow automation tools a plusFamiliarity with the Ironclad platform or other CLM systems preferredProven ability to build scalable systems and improve operational efficiencyComfortable working directly with enterprise customers and managing stakeholder expectationsAbility and willingness to travel up to 10% of the time Benefits:Health, dental, and vision insurance401kWellness reimbursementTake what you need vacation policyGenerous parental leave for both primary and secondary caregiversBase Salary Range: $150,000 - $180,000 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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About AbridgeAbridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the SoHo neighborhood of New York, the Mission District in San Francisco, and East Liberty in Pittsburgh.The RoleAs a Senior Implementation Manager at Abridge, you will play a critical role in ensuring the successful deployment and implementation of Abridge products and services with our customers. You will be the primary point of contact for our valued partners and you will be the driving force behind seamless project execution. You’ll use your exceptional communication skills as you work closely with internal and external stakeholders to deliver projects on time, while exceeding the needs and expectations of our users. Ideally, you thrive in a startup environment, specifically with a culture that’s built on seeing obstacles as opportunities, having a bias toward execution, being a little nerdy and perpetually curious, and helping teammates succeed.What You'll DoLead customer implementations and serve as the primary point of contact for Abridge's partners during their initial deployments. Be the person who instills confidence + trust in our partners and team, drives on-time implementations with high NPS, and ensures our pilots convert to full enterprise partnerships.Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams.Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization.Identify and manage project risks and issues, and develop contingency plans as needed.Set the standard for what incredible communication looks like. Communicate project progress and issues to internal and external stakeholders in a timely and transparent manner.Push our goals forward, and be the one to drive forward progress with our partners and internally.Collaborate with support and operational management to identify and implement areas for process and tool improvements in a dynamic and growing environment.Participate in the creation of repeatable processes that will scale with the growing number of concurrent implementations our team will need to supportWhat You'll Bring:Have a track record of driving successful healthcare technology implementation projects from initiation to completion.Excel at communication and can synthesize information in a concise way.Are extremely organized. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality.Can work with speed and are results driven. You seek continuous process improvement, driven by efficiency. Your role will involve rapid decision-making, quick execution, and maintaining an unwavering commitment to precision and quality in every aspect of implementation.Build strong relationships with various stakeholders at our partner sites, to ensure a long lasting partnership. Use data to tell a story about pilot performance and to inform tactical plans that ensure pilot success.Have the ability to smell smoke and escalate early, with proposed solutions.Are creative and scrappy with strong problem solving skills, tactful conflict resolution skills, and a bias to action.Have 5+ years of experience in project management, with a focus on software deployment and implementation at B2B companies.Bonus Points If:Experience implementing electronic record systems. (Epic is a definite plus.) Familiarity with systems requiring strict adherence to privacy and security protocols.Knowledge of tiered support organizations and escalation protocolsMust be willing to travel up to 20%Why Work at Abridge?At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.How we take care of Abridgers:Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA. Paid Parental Leave: 16 weeks paid parental leave for all full-time employees.401k and Matching: Contribution matching to help invest in your future.Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more.Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment.Compensation and Equity: Competitive compensation and equity grants for full time employees.... and much more!Diversity & InclusionAbridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).Staying safe - Protect yourself from recruitment fraudWe are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions. 

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About TORTUS AIAt TORTUS AI, we are redefining how clinical teams interact with technology. Our mission is to enhance healthcare delivery by embedding intelligent, adaptable AI into clinical workflows, reducing administrative burden and enabling clinicians to focus on what they do best: patient care. We're an early-stage startup with NHS traction and a growing footprint in UK hospitals.The RoleWe’re hiring our first Customer Success & Implementation Lead. A crucial hire who will shape how our product is deployed and experienced in NHS settings. You’ll work closely with operations, product, commercial and secondary care customers, ensure successful onboarding, adoption, and long-term value delivery.This is a varied role combining implementation, technical troubleshooting, and customer advocacy, as well as setting up the customer success function.What You’ll DoOwn the end-to-end implementation process for new customers from technical setup and user onboarding to post-go-live support.Be embedded in forward deployment teams, including a product manager and customer engineer for each new customer.Build and scale our customer success playbook as our first hire in this function.Develop deep relationships with NHS and hospital stakeholders to ensure long-term product adoption.Work with product to translate customer feedback into actionable insights for our product and engineering teams.Proactively identify friction points and opportunities for improvement in customer journeys.Serve as a product expert, advising users on best practices for working with LLMs and AI-enabled clinical workflows.Know when to escalate internally vs resolve autonomously. What We’re Looking ForMust-Have ExperienceProven experience working with NHS and hospital environments, ideally in implementation or digital health deploymentsExceptional at driving customer onboarding and adoption of SaaS platforms for enterprise clientsHands-on experience in building and scaling within early-stage teams and a track record of success Nice-to-HaveSQL or basic data querying skillsFamiliarity with LLMs and prompting techniquesWhat You’ll GetA chance to join an ambitious team shaping the future of healthcareA pivotal role in defining our customer success strategy and voiceExposure to cutting-edge AI and large language model technologiesCompetitive salary and early-stage equityOpportunities for personal and professional growth as we scale