Top AI Technical Product Manager Jobs Openings in 2025

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About AirOpsToday thousands of leading brands and agencies use AirOps to win the battle for attention with content that both humans and agents love.We’re building the platform and profession that will empower a million marketers to become modern leaders — not spectators — as AI reshapes how brands reach their audiences.We’re backed by awesome investors, including Unusual Ventures, Wing VC, Founder Collective, XFund, Village Global, and Alt Capital, and we’re building a world-class team with in-person hubs in San Francisco, New York, and Montevideo, Uruguay.Key ResponsibilitiesOwn the customer relationship post-sale, serving as the primary technical advisor and strategic partner for enterprise accountsBuild and deploy AI-powered growth workflows in AirOps to solve high-impact customer problems and accelerate time-to-valueDevelop and scale our enterprise delivery playbook, balancing hands-on execution with systems-level thinkingPartner cross-functionally with Product, Engineering, Growth, and CX to validate new use cases, influence roadmap priorities, and help customers unlock new valueDrive adoption and usage expansion by identifying whitespace opportunities and aligning AI workflows to business goalsLeverage the AirOps platform internally to improve service delivery and demonstrate the art of the possible for customersMonitor success metrics, analyze usage trends, and present insights and recommendations to internal stakeholders and executive sponsorsLead enablement efforts, including onboarding, technical documentation, and training tailored to enterprise usersContribute feedback to product and design teams to improve usability, performance, and customer satisfactionExperience2 to 6 years experience in Growth, BizOps, Product, Technical Account Mgmt, Analytics, Solution Engineering, or similar role at a high-growth startup or B2B SaaS company; we 💚 former (or future aspiring) foundersExperience supporting large enterprise customers with complex, multi-stakeholder environmentsHands-on experience with LLMs, AI/ML technologies, or workflow automation platforms (e.g., Zapier, Make, Retool)Strong builder mindset with the ability to prototype and iterate in AirOps or similar platformsFamiliarity with prompt engineering, retrieval techniques, and integrating AI into customer workflowsComfortable working in startup environments where ambiguity is the norm and roles evolve rapidlyExcellent communication and project management skills; able to translate between technical and business stakeholdersBonus: working knowledge of Python, JavaScript, or other scripting languagesBonus: experience with SEO and Content MarketingOur Guiding PrinciplesExtreme OwnershipQualityCuriosity and PlayMake Our Customers HeroesRespectful CandorBenefitsEquity in a fast-growing startupCompetitive benefits package tailored to your locationFlexible time off policyGenerous parental leaveA fun-loving and (just a bit) nerdy team that loves to move fast!

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About UsHippocratic AI has developed a safety-focused Large Language Model (LLM) for healthcare. The company believes that a safe LLM can dramatically improve healthcare accessibility and health outcomes in the world by bringing deep healthcare expertise to every human. No other technology has the potential to have this level of global impact on health.Why Join Our TeamInnovative Mission: We are developing a safe, healthcare-focused large language model (LLM) designed to revolutionize health outcomes on a global scale.Visionary Leadership: Hippocratic AI was co-founded by CEO Munjal Shah, alongside a group of physicians, hospital administrators, healthcare professionals, and artificial intelligence researchers from leading institutions, including El Camino Health, Johns Hopkins, Stanford, Microsoft, Google, and NVIDIA.Strategic Investors: We have raised a total of $278 million in funding, backed by top investors such as Andreessen Horowitz, General Catalyst, Kleiner Perkins, NVIDIA’s NVentures, Premji Invest, SV Angel, and six health systems.World-Class Team: Our team is composed of leading experts in healthcare and artificial intelligence, ensuring our technology is safe, effective, and capable of delivering meaningful improvements to healthcare delivery and outcomes.For more information, visit www.HippocraticAI.com.We value in-person teamwork and believe the best ideas happen together. Our team is expected to be in the office five days a week in Palo Alto, CA unless explicitly noted otherwise in the job description.OverviewWe are hiring a TPM to manage Hippocratic AI’s global telephony infrastructure, ensuring our AI agents can reliably reach patients, providers, and healthcare systems across a wide variety of geographies. This is a cross-functional role requiring infrastructure-level technical savvy and regulatory awareness.ResponsibilitiesLead roadmap and delivery for global outbound telephony systems.Maintain reliability, reputation, and deliverability of our call infrastructure.Integrate and manage vendors (e.g., Twilio, Telnyx, Five9) and monitor performance.Build internal tools for campaign tracking, call QA, and global reporting.Ensure compliance with US and international telephony regulations and reputation frameworks. Qualifications4+ years in technical product or engineering management, preferably in telephony or communications platforms.Hands-on experience with global telephony providers (e.g., Twilio, Talkdesk, Incontact, Five9, Avaya).Understanding of STIR/SHAKEN, call reputation management, number pooling, and deliverability.Experience managing vendors and ensuring scalable quality.***Be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process. If anything

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About the teamAt OpenAI, we believe that artificial general intelligence (AGI) should benefit all of humanity. To make this real, our team helps organizations worldwide unlock AI’s potential while upholding OpenAI’s values of safety, responsibility, and transparency.On Readiness we aim to equip our team with the skills, knowledge, and capabilities required to deploy advanced A(G)I safely and effectively. Our strategy focuses on fostering a consultative approach rooted in technical expertise, driving value from our proximity to leading research, and a readiness to adapt with the rapid evolution of AI.About the roleAs a Regional GTM Enablement Lead, you will drive AI readiness in your region, ensuring customers and partners have the knowledge, tools, and support they need to succeed. You’ll tailor global strategies to local needs, gather insights to influence our priorities and approach, and enable our team and organizations to deploy AI with confidence. This role blends technical know-how, local awareness, and a drive to continuously learn and share.In this role, you will:Embed within the regional team as a trusted partner, identifying high-impact problems and driving forward solutions. Establish a learning and practitioner culture by driving knowledge sharing, hands-on training, and  group sessions.Design and lead the Regional Readiness Plan to support OpenAI priorities, in close coordination with local leaders, teams and HQ partners.Tailor strategies, playbooks and resources to resonate with local markets. Keep a real-time pulse on local team and customer needs, market trends, and any gaps in readiness; share insights to help shape our global strategy.Represent OpenAI at regional events, conferences, and community forums, advocating for our technology and values in ways that resonate with local audiences.You’ll thrive in this role if you:Have real-world experience applying AI (preferably with OpenAI or similar tools) and a solid technical foundation, ideally in AI/ML or developer-focused technology.Bring 6+ years in a customer-facing technical role e.g., Developer Relations, Technical Account Management, Customer Success, or Technical Product Marketing.Understand regional cultural nuances, regulatory constraints, and business realities that shape local AI adoption.Have a deep understanding of GTM teams—roles, motivations, and goals—so you can build impactful enablement programs.Excel at gathering feedback and distilling complex concepts into accessible, engaging formats that inform strategy and drive decisions. Create clear content—from playbooks and documentation to how-to guides—tailored to both technical and non-technical audiences.Eager to help your colleagues and build strong partnership, maintaining a humble, collaborative approach.Adapt quickly in a fast-moving environment, proactively identifying problems and owning them end-to-end.Enjoy connecting with local communities and empowering early adopters through creative programs and events.About OpenAIOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.OpenAI Global Applicant Privacy PolicyAt OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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About the TeamThe Safety Systems team is at the forefront of OpenAI's mission to build and deploy safe AGI, driving our commitment to AI safety and fostering a culture of trust and transparency.The Model Policy team aligns model behavior with desired human values and norms. We co-design policy with models and for models. Key focus areas include: addressing critical societal challenges like info-hazard risks and how the model should respond in mental health contexts; defining evaluation criteria for foundational models’ ability to reason about safety, values, and questions of cultural norms; and driving rapid policy taxonomy iteration based on data.About the RoleProviding access to powerful AI models introduces a host of challenging questions when it comes to model safety: How do we define safe behavior for how a model should behave? To what end? How do we do this in such a way that is actionable, objective and sustains replicability?This is a senior role in which you’ll help shape policy creation and development at OpenAI and make an impact by helping ensure that our groundbreaking technologies do not create harm. The ideal candidate can identify and develop cohesive and thoughtful taxonomies of harm on high risk topics with a sense of urgency. They can balance internal and external input in making complex decisions, carefully think through trade-offs, and write principled, enforceable policies based on our values. Importantly, this role is embedded in our research teams and directly informs model training.This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.In this role, you’ll:Design model policies that govern safe model behavior in an objective and defensible way - e.g. how should the model respond in risky/unsafe scenarios? What does unsafe mean?You will develop taxonomies that inform data collection campaigns, model behaviour and monitoring strategies and also toe the line between maximizing utility and preventing catastrophic risk.Lead prioritization for safety efforts across the company for new model launches, understanding and addressing technical and business trade-offs.Develop a broad range of subject matter expertise while maintaining agility across topics.You will work across many internal teams which will require high organizational acumen and confident decision making.You might thrive in this role if you:Have extensive experience researching LLMs, ML, AI, tech policy, moral reasoning, and/or enjoy classification problems.Have extensive experience defining, refining and enforcing policies for ML models.Deeply understand the operational challenges of enforcing policies with RLHF and can incorporate this into policy design.Can analyze the benefits and risks of open-ended problem spaces; can generate ideas required to solve ambiguous problems and take full ownership of the solution.Most relevant publications:Introducing HealthBenchPreparing for future AI capabilities in biologySafety evaluations hubOpenAI o1 System Card (Section 3)GPT-4o System Card (Section 3)GPT-4 System Card (Sections 2,3,4)Evaluating Fairness in ChatGPTImproving Model Safety Behavior with Rule-Based RewardsOpenAI Model SpecAbout OpenAIOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.OpenAI Global Applicant Privacy PolicyAt OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.Dataiku’s mission is big: to enable all people throughout companies around the world to use data by removing friction surrounding data access, cleaning, modeling, deployment, and more. But it’s not just about technology and processes; at Dataiku, we also believe that people (including our people!) are a critical piece of the equation. Dataiku’s value proposition is unique on the market as it allows people with very different types of expertise & technical skills to collaborate on a single platform, from no-code/business people to the most advanced Data Scientists, and develop end-to-end Analytics, Predictive and Gen AI projects, from data exploration to project & model deployment and monitoring. Mission Description Appetite for Gen AI is big, but practical approaches often remain to be unlocked for material success to be delivered. Our unique value proposition, centered around offering organizations to accelerate comprehensive Gen AI roadmaps from design to deployment with high standards of scalability and quality, demands for customers to move past the experimentation stage into tangible delivery to deliver highest impact. As we accompany them on this journey, we have a unique opportunity to put current capabilities in motion, and shape coming features through transformative co-innovation motions.  As a Technical Gen AI Product Specialist you will be in the field with our customers supporting them in unlocking the potential of our GenAI value proposition. You will guide our customers through any technical challenges they may face and build relationships with stakeholders. Your role will allow Dataiku to further reinforce its positioning in the Gen AI space, and you will play a key role in ensuring full enablement of our different teams on our value prop. How you’ll make an impact  Act as a technical Expert on Dataiku’s Gen AI value prop both in terms of vision and features as well in putting it in action. Practically speaking, you will be engaging with customers and partners at different stages of the funnel, supporting them in understanding how to address their immediate Gen AI priorities with Dataiku, including being the hands-on lead in delivering first success. Develop the right set of assets to build more scale and autonomy across teams, along with PMM and other teams. You will notably work on the roll out of Agent Connect and other Gen AI features, ensuring their usage significantly grows, with all enhancements needs being well documented. As part of this mission, you will play a key role in actively supporting functional tests of different Gen AI capabilities and early prototyping. You will actively work on developing a strong applied vision of Gen AI along with the Solution team and will actively contribute to building golden demos or solutions leveraging Dataiku’s capabilities.  Significantly reinforce our detailed understanding of Gen AI deliveries by our existing customers. Reinforce our range of supporting partnership and grow our resonance in the Gen AI eco-system. As part of this, you will support or lead the development of new partnerships (with consulting and tech partners), ensuring Dataiku is always fully aware of the eco-system evolution, and well identified. Testing other technologies and how they relate/integrate with Dataiku. Tactical development of new technical assets working closely with R&D. Why this is a unique opportunity Be the Tip of the Spear: You will be hands-on with customers guiding them to their first major successes with Gen AI and agents  on Dataiku, directly influencing their technology roadmap and our partnership. Shape the Future: While you won't own the product roadmap , your direct feedback from customer engagements and early prototyping will be critical in shaping upcoming features and co-innovation initiatives. Build Your Brand: You will have the opportunity to reinforce Dataiku's position in the Gen AI space by developing partnerships with consulting and tech partners and growing our resonance in the AI ecosystem. Drive Scale and Enablement: The assets, demos, and best practices you develop will be used to enable teams across Dataiku, multiplying your impact and building your reputation as a go-to expert. What a typical week could look like You might spend Monday and Tuesday in deep, hands-on sessions with a new customer, building out their first RAG or Agentic application and overcoming technical hurdles to deliver initial success. On Wednesday, you could be collaborating with the Product Marketing and Solutions teams to build a "golden demo" that showcases a new Agent Connect capability for an upcoming industry event. Thursday may involve a strategic call with a new tech partner to explore integration possibilities, ensuring Dataiku stays at the cutting edge of the ecosystem. On Friday, you could be documenting your findings from the week, creating reusable assets for the wider team, and participating in functional testing for an early-stage prototype. What you need to be successful  You have 5 years+ of experience in the data science and technology field, with a solid track record in understanding new technologies, market trends, and putting new tech in motion. With deep hands-on experience in delivering data science projects involving Large Language Models. Capable of explaining technical concepts in a simple, business friendly manner, to test and learn so as to identify the best approaches quickly.  Degree in Computer Science, Engineering, or a related field, with relevant certifications in AI and machine learning considered a plus. Passionate about cutting-edge technology and its practical applications, especially in AI and machine learning. Skilled in building and customizing AI agents tailored to meet specific customer needs and business objectives. Familiarity with AI & Agentic development tools, frameworks (langchain, LlamaIndex or similar), and methodologies, with a continuous learning mindset to stay updated with industry trends. Experience with RAG and vector databases Conceptual understanding of core architectural components like Kubernetes Strong understanding of Dataiku and its positioning. Strong communication skills Organized, structured, able to produce strong reusable assets (from slides and docs to Gen AI use-cases and other technical assets) 3+ years of experience with Python, hands on experience with data ETL, cleaning, machine learning algorithms and Large Language Models. Experience developing WebApps (Javascript,Dash or RShiny..) will be a plus.  Based in EMEA at or close to a Dataiku office, and able to travel.#LI-Hybrid   What are you waiting for! At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our Dataiku LinkedIn page.   Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: reasonable-accommodations@dataiku.com     Protect yourself from fraudulent recruitment activity Dataiku will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application, Zoom, we will also never ask you to make purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity, please review our page on identifying and reporting fraudulent activity here.

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About Rad AIAt Rad AI, we’re on a mission to transform healthcare with artificial intelligence. Founded by a radiologist, our AI-driven solutions are revolutionizing radiology—saving time, reducing burnout, and improving patient care. With one of the largest proprietary radiology report datasets in the world, our AI has helped uncover hundreds of new cancer diagnoses and reduced error rates in tens of millions of radiology reports by nearly 50%.Rad AI has secured over $140M in funding, including a recently oversubscribed Series C ($68M round) led by Transformation Capital, bringing our valuation to $528M. Our investors include Khosla Ventures, World Innovation Lab, Gradient Ventures, Cone Health Ventures, and others—all backing our mission to empower physicians with cutting-edge AI.Our latest advancements in generative AI are used by thousands of radiologists daily, supporting more than one-third of radiology groups and healthcare systems and nearly 50% of all medical imaging in the U.S. at partners including Cone Health, Jefferson Einstein Health, Geisinger, Guthrie Healthcare System, and Henry Ford Health.Recognized as one of the most promising healthcare AI companies by CB Insights and AuntMinnie, and ranked by Deloitte as the 19th fastest-growing company in North America, we are building AI-powered solutions that make a real impact. Most recently, Rad AI was named to CNBC’s Disruptor 50 list, highlighting the innovation and momentum behind our mission.If you’re ready to shape the future of healthcare, we’d love to have you on our team!Why This Role Matters:As a Senior Technical Product Manager at Rad AI, you’ll lead the definition and execution of our most technically complex initiatives—those that sit at the intersection of AI, healthcare & radiology workflows, and deep system integrations. Your work will directly impact how healthcare organizations adopt and scale our products across RIS, PACS, and EHR platforms.You’ll partner with engineers, data scientists, designers, and customers to build deeply integrated, enterprise-grade software that improves radiologist efficiency and diagnostic accuracy. This is a high-ownership role where product strategy meets technical execution, and where domain knowledge in radiology integrations is not just valuable—it’s essential.What You'll Be Doing: Lead product strategy and development for critical platform integrations with RIS, PACS, and EHR systems (e.g., Epic, Cerner, Visage, Intelerad).Translate customer needs and regulatory requirements into technical product specifications and delivery plans.Drive alignment between cross-functional teams on technical architecture, workflow impact, and customer rollout strategies.Collaborate directly with healthcare IT teams, radiologists, and implementation leads to ensure seamless deployments in complex enterprise environments.Own the success of your product area through rigorous prioritization, clear documentation, and continuous iteration.Define KPIs, success metrics, and product health indicators across reliability, performance, and adoption.Contribute to Rad AI’s broader platform strategy, bringing a systems mindset to interoperability, scalability, and clinical usability.Stay current with industry standards (IHE, HL7, FHIR), regulatory considerations (HIPAA, SOC 2), and the evolving radiology vendor ecosystem. Who You Are:Bachelor’s degree in Computer Science, Engineering, Biomedical Informatics, or a related technical field.5+ years of experience in product management, including 3+ years working on technical or platform-level products in healthcare or enterprise software.Deep experience in healthcare integrations—you’ve worked hands-on with systems like Epic Radiant, PowerScribe, or PACS platforms, and understand the intricacies of real-time clinical workflows.Hands-on mindset—you thrive in the details, whether it's writing technical product specs, mapping out integration flows, or debugging implementation blockers with engineering.Excellent communicator—you can break down complex topics for both technical and non-technical audiences, and drive alignment among diverse stakeholders.Customer-focused—you bring empathy for radiologists and healthcare IT teams, and a strong desire to solve real-world clinical problems.Dynamic—you’re comfortable in fast-paced, evolving environments where priorities shift and your ability to deliver results is what sets you apart.It’s a Plus if You Also Have:Experience building healthcare SaaS products at a growth-stage company.Familiarity with HL7, FHIR, DICOM, and IHE integration standards.Experience with AI/ML-enabled software or data infrastructure.Product ownership across multi-tenant or enterprise-scale platforms.Join our world-class team as we build and deploy AI solutions that empower physicians and transform patient care—making a meaningful impact on millions of lives. Driven by our mission,  we prioritize transparency, inclusion, and close collaboration, bringing together exceptional people to revolutionize healthcare. If you're passionate about driving innovation and delivering impactful healthcare solutions, we'd love to hear from you!For US-Based Full-Time Roles, Rad AI offers a variety of benefits, including:Comprehensive Medical, Dental, Vision & Life insuranceHSA (with employer match), FSA, & DCFSA 401(k)11 Paid Company HolidaysLocation Flexibility (Remote-first company!)Flexible PTO policyAnnual company-wide offsitePeriodic team offsitesAnnual equipment stipendFor roles based outside the US, your recruiter can share more detailsAt Rad AI, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Please be vigilant regarding job scams. We advise all candidates to apply directly through our official careers page. Our recruiters will use email addresses with the domain @radai.com or no-reply@ashbyhq.com.

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About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.About the role Anthropic is pioneering safe and reliable AI assistants. As Claude continues to transform how work gets done, we're seeking an exceptional learning and development professional to ensure every Anthropic employee can harness Claude's full potential in their daily work. We are looking for an Internal Claude Enablement Lead to design, deliver, and scale educational programs that empower all Anthropic employees—technical and non-technical alike—to effectively use Claude. You will be responsible for creating a comprehensive internal education ecosystem that accelerates productivity and innovation across the company. This role sits at the intersection of learning design, program management, and internal advocacy, requiring someone who can translate Claude's capabilities into practical, role-specific applications that drive measurable adoption and impact. Responsibilities: Design and maintain a comprehensive internal Claude education program, including scheduling, curriculum development, and delivery of training sessions Adapt external-facing Claude educational materials for internal use, enriching them with Anthropic-specific workflows, use cases, and best practices Deliver engaging training sessions that cater to diverse audiences, from engineers to operations teams, ensuring all employees can leverage Claude effectively in their roles Build and maintain a centralized repository of internal enablement content, making Claude education easily accessible and searchable for all employees Gather continuous feedback from participants to iterate on content and delivery methods, ensuring programs meet evolving needs Partner with team leads and subject matter experts across the organization to identify Claude use cases and integration opportunities Coordinate with project leads to schedule specialized sessions on frontier capabilities and technical implementations when needed Track and measure internal Claude adoption metrics, identifying gaps and opportunities to increase usage Create role-specific Claude playbooks that demonstrate practical applications for different functions Champion Claude adoption by showcasing success stories and building an internal community of power users You may be a good fit if you: Have 5+ years of experience in learning and development, technical training, or enablement roles Excel at translating technical concepts into accessible, practical learning experiences for diverse audiences Have successfully designed and scaled internal education programs that drive measurable behavior change Can confidently deliver training sessions on AI tools and demonstrate proficiency with Claude or similar AI assistants Possess strong program management skills and can juggle multiple training initiatives simultaneously Are data-driven and comfortable tracking adoption metrics to measure program impact Have experience building and maintaining knowledge repositories or learning management systems Can partner effectively with stakeholders at all levels to understand their needs and customize learning solutions Are curious about AI capabilities and excited to help others discover new ways to work with Claude Understand how to create feedback loops that continuously improve educational content and delivery Can balance standardized curriculum with customized, team-specific training needs The expected salary range for this position is:Annual Salary:$250,000—$290,000 USDLogistics Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.

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Join our client's team as a Compliance Specialist and play a crucial role in shaping ethical and regulatory standards for advanced AI applications. This opportunity allows you to leverage your expertise in regulatory frameworks, audits, and policy adherence to ensure AI models operate within legal and ethical boundaries. Your insights will directly impact the development of responsible, trustworthy AI systems. Key Responsibilities:- Educate AI systems by providing detailed guidance on compliance protocols, regulatory requirements, and industry best practices.- Simulate real-world compliance evaluation scenarios and risk assessments to enhance AI learning and responsiveness.- Collaborate with technical teams to integrate compliance insights into model development and decision-making processes.- Continuously update and refine compliance documentation to reflect evolving regulatory landscapes.- Monitor and assess AI model outputs for alignment with legal, ethical, and organizational standards.- Participate in internal audits and contribute to the creation of robust compliance monitoring tools and processes.- Serve as a subject matter expert, addressing compliance-related queries and creating training materials.] Qualifications:- Demonstrated experience in compliance, regulatory affairs, or a related field, with a strong understanding of global regulatory frameworks.- Exceptional written and verbal communication skills, with the ability to convey complex regulatory concepts clearly and effectively.- Proven ability to conduct audits, risk assessments, and policy evaluations.- Strong analytical skills with meticulous attention to detail and accuracy.- Experience working cross-functionally in diverse or distributed teams.- Ability to adapt to rapidly changing regulatory environments.- High ethical standards and a commitment to fostering responsible AI practices. Preferred Qualifications:- Prior experience educating or advising on compliance in technology, fintech, or AI-driven environments.- Certifications in compliance, risk management, or related disciplines (e.g., CRCM, CCEP, CAMS).- Familiarity with AI, machine learning, or data science regulatory considerations. About RYZ Labs:RYZ Labs is a startup studio built in 2021 by two lifelong entrepreneurs. The founders of RYZ have worked at some of the world's largest tech companies and some of the most iconic consumer brands. They have lived and worked in Argentina for many years and have decades of experience in Latam. What brought them together is the passion for the early phases of company creation and the idea of attracting the brightest talents in order to build industry-defining companies in a post-pandemic world. Our teams are remote and distributed throughout the US and Latam. They use the latest cutting-edge technologies in cloud computing to create applications that are scalable and resilient. We aim to provide diverse product solutions for different industries, planning to build a large number of startups in the upcoming years. At RYZ, you will find yourself working with autonomy and efficiency, owning every step of your development. We provide an environment of opportunities, learning, growth, expansion, and challenging projects. You will deepen your experience while sharing and learning from a team of great professionals and specialists. Our values and what to expect:- Customer First Mentality - every decision we make should be made through the lens of the customer.- Bias for Action - urgency is critical, expect that the timeline to get something done is accelerated.- Ownership -  step up if you see an opportunity to help, even if not your core responsibility. - Humility and Respect - be willing to learn, be vulnerable, and treat everyone who interacts with RYZ with respect.- Frugality - being frugal and cost-conscious helps us do more with less- Deliver Impact - get things done in the most efficient way. - Raise our Standards - always be looking to improve our processes, our team, and our expectations. The status quo is not good enough and never should be.

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About DecagonDecagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.About the TeamDecagon’s Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We’re Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization.About the RoleDecagon is opening our second office in NYC and looking for a highly capable Recruiter to build this office from the ground up. As a Technical Recruiter, you’ll have ownership and autonomy in partnering closely with company leaders and building world class teams. This role is for someone who is a builder at heart and driven to create outsized impact.In this role, you willPartner with company leaders and Co-Founders to build our Engineering, Product & Design and Agent Product Management teamsThink outside of the box to engage with and close top talentBuild and optimize interview processes for speed and efficiencyOperate with a one team mindset in meeting bold team wide hiring goalsYour background looks something like thisHave 5+ years of experience in a full-cycle recruiting roleYou’ve built and scaled top talent teams in competitive marketsAn effective communicator and adept at building strong partnerships with stakeholders and candidates alikeYou’re comfortable navigating ambiguity and a fast paced environmentEven betterBring deep knowledge of the AI talent landscape and a network of top-tier candidatesUse data proactively to unblock hiring challenges and inform decision-makingHave a sharp eye for talent and a clear philosophy on what separates the exceptional from the greatCompensation$170k - $230k + equity

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About DecagonDecagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.About the TeamDecagon’s Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We’re Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization.About the RoleDecagon is rapidly scaling our team and looking for highly capable Recruiters to fuel this growth. As a Technical Recruiter, you’ll have ownership and autonomy in partnering closely with company leaders and building world class teams. This role is for someone who is a builder at heart and driven to create outsized impact.In this role, you willPartner with company leaders and Co-Founders to build our Engineering, Product & Design and Agent Product Management teamsThink outside of the box to engage with and close top talentBuild and optimize interview processes for speed and efficiencyOperate with a one team mindset in meeting bold team wide hiring goalsYour background looks something like thisHave 5+ years of experience in a full-cycle recruiting roleYou’ve built and scaled top talent teams in competitive marketsAn effective communicator and adept at building strong partnerships with stakeholders and candidates alikeYou’re comfortable navigating ambiguity and a fast paced environmentEven betterBring deep knowledge of the AI talent landscape and a network of top-tier candidatesUse data proactively to unblock hiring challenges and inform decision-makingHave a sharp eye for talent and a clear philosophy on what separates the exceptional from the greatCompensation$170k - $230k + equity

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At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.*This is an office based, onsite position in Bentonville, Arkansas.  This role is not available for a fully remote hire.* So, what’s the role all about? Our TAMs are seasoned account management and technical resolution professionals who are at the top of their field and are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. The Principal TAM is a deeply experienced and expert account management professional, responsible for resolving the most complex problems and providing excellent technical and customer service to specific key accounts. TAM will help customers overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer. The accounts assigned are generally our largest, most complex, and challenging customers. How will you make an impact?   Exemplify subject matter expertise in two or more technical areas Exemplify expertise and maintain currency in telecommunications, contact center, and related technologies Have you got what it takes? 10 years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery Demonstrated technical problem solving proficiency Excellent analytical and advanced troubleshooting skills with end-users/customers Excellent customer service and communication skills, both verbal and written You will have an advantage if you also have: Extensive software, telecommunications and IP Telephony Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​  About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.  

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At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what’s the role all about? The Senior Specialist Technical Support Engineer role is to deliver technical support to end users about how to use and administer the NICE Service and Sales Performance Management, Contact Analytics and/or WFM software solutions efficiently and effectively in fulfilling business objectives. We are seeking a highly skilled and experienced Senior Specialist Technical Support Engineer to join our global support team. In this role, you will be responsible for diagnosing and resolving complex performance issues in large-scale SaaS applications hosted on AWS. You will work closely with engineering, DevOps, and customer success teams to ensure our customers receive world-class support and performance optimization. How will you make an impact? Serve as a subject matter expert in troubleshooting performance issues across distributed SaaS environments in AWS. Interfacing with various R&D groups, Customer Support teams, Business Partners and Customers Globally to address CSS Recording and Compliance application related product issues and resolve high-level issues. Analyze logs, metrics, and traces using tools like CloudWatch, X-Ray, Datadog, New Relic, or similar. Collaborate with development and operations teams to identify root causes and implement long-term solutions. Provide technical guidance and mentorship to junior support engineers. Act as an escalation point for critical customer issues, ensuring timely resolution and communication. Develop and maintain runbooks, knowledge base articles, and diagnostic tools to improve support efficiency. Participate in on-call rotations and incident response efforts. Have you got what it takes? 10+ years of experience in technical support, site reliability engineering, or performance engineering roles. Deep understanding of AWS services such as EC2, RDS, S3, Lambda, ELB, ECS/EKS, and CloudFormation. Proven experience troubleshooting performance issues in high-availability, multi-tenant SaaS environments. Strong knowledge of networking, load balancing, and distributed systems. Proficiency in scripting languages (e.g., Python, Bash) and familiarity with infrastructure-as-code tools (e.g., Terraform, CloudFormation). Excellent communication and customer-facing skills. Preferred Qualifications: AWS certifications (e.g., Solutions Architect, DevOps Engineer). Experience with observability platforms (e.g., Prometheus, Grafana, Splunk). Familiarity with CI/CD pipelines and DevOps practices. Experience working in ITIL or similar support frameworks. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7554 Reporting into: Tech Manager Role Type: Individual Contributor  About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.  

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At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what’s the role all about? An RFP Associate at NiCE Actimize supports sales by preparing responses to RFPs, RFIs, and DDQs, collaborating with stakeholders to develop clear, compelling content. They manage knowledge systems like RFPIO and Salesforce, ensuring up-to-date information. This role requires strong writing, organization, and problem-solving skills to meet tight deadlines in a fast-paced environment. How will you make an impact?   Prepare and deliver responses to Requests for Proposals (RFPs), Requests for Information (RFIs), Due Diligence Questionnaires (DDQ), and other forms of sales support. Update and administer Knowledge Management Systems, including Wikis, third-party RFP systems (RFPIO), and Salesforce. Coordinate sales, marketing, technical and product stakeholders across multiple time zones and regions to develop RFP content Partner with subject matter experts throughout the company to gather and develop effective statements about company strategies, capabilities, and solutions Assist Pre-Sales and Sales teams in communicating up-to-date information on product offerings, business strategies, and key marketing messages Have you got what it takes? Excellent business and technical writing skills Demonstrated ability to communicate company and product positioning, as well as technical capabilities Proficiency in using content management systems Ability to understand business drivers and customer buying patterns and to tailor documents appropriately Strong document development skills (Microsoft Word, PowerPoint, Excel) Familiarity with or willingness to learn Knowledge Management Systems mentioned above. Highly effective at collaborating with subject matter experts throughout the company to obtain needed information on tight deadlines to complete RFP responses, DDQs, and other forms of sales support. Strong influencing skills: ability to work with colleagues and navigate within different departments, geographies, and time zones Creative problem-solver, excellent professional judgment, ability to anticipate potential obstacles, knows when and how to escalate issues to next level of management Highly organized and detail-oriented, ability to work on multiple time-sensitive projects, and handle deadline pressure Works well in a fast-paced, small-company environment. Undergraduate degree from an accredited university. 0 – 2 years relevant job experience. You will have an advantage if you also have: Experience/knowledge of AML or Fraud solutions What’s in it for you? Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCE ! Enjoy NiCE-FLEX!  At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. About NiCE Actimize:  NiCE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud, and providing regulatory compliance. Requisition ID: 7603 Reporting into: Director, Sales Operations, Actimize Role Type: Individual Contributor  About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.  

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At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.  The Lead Technical Account Manager is a seasoned account management, program/project management and technical resolution professional who is at the top of their field. They are unified with team members across the company in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. This key professional is responsible for resolving the most complex problems and providing excellent technical and customer service to one or more named enterprise-level accounts. Working with the most skilled resources across the company, he/she will help our most strategic and large customers overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer.  Major Functions/Responsibilities Account Management Be the assigned enterprise account's single point of contact and function as their professional advocate and relationship manager within CX, ensuring fulfillment of contract deliverable's, SLA management, ongoing customer education and product enhancement Develop and maintain an effective and productive relationship with assigned account(s) at all levels within their organization (from front-line contact center management through senior/executive leadership) Clear understanding of the assigned accounts' business goals and directions and drive return on investment with our products and services Hold regular discussions that balance proactive and reactive work and result in becoming their trusted partner and advisor (report progress on strategic direction, understand their contact center and business, ensure that CX's solutions meet their needs, assess training needs, share best practices, consistently increase their success, review project status, review and drive resolution of open issues, etc.) Partnering with other CX employees and teams (Technical Support, Professional Services, Subject Matter Experts, Product Management, Engineering, etc.), ensure that proper resources are engaged to resolve all technical challenges/issues/cases/requests properly and within SLA targets Responsible for customer satisfaction, retention and reference ability for all assigned accounts and drives improvements that ensure we do this across our enterprise customer base Partner with Sales and Sales Engineering during the final stages of the sales process to understand the opportunity, mitigate early identified risks and ensure a successful implementation timeline with aligned CX resources Project Management Work with Project Managers to ensure that projects mesh well with the overall strategy and are implemented successfully Coordinate all projects to ensure that they are all synchronized and completed as agreed Technical Excellent triage and advanced troubleshooting skills Demonstrate superior in-depth knowledge of CX products and associated technologies, especially those employed by assigned accounts, with subject matter expertise in two or more technical areas Exemplary expertise and knowledge in telecommunications, contact center, and related technologies Utilize a deep understanding of each customer's environment to identify customer needs and implement solutions that will accelerate their success. Help others across the company understand how the customer is using our products, ensuring that we use that understanding to continue to innovate and deliver best in class enterprise-level solutions and services Exemplify deep knowledge of competitive product lines, differentiators and industry trends through self-education and CX's resources, and share that knowledge with co-workers Communication Arrange and conduct regular Service and Technology Reviews with proper customer and CX stakeholders Develop and present compelling customized presentations to assigned accounts that both quantify and qualify product/service usage, realized benefits, achievements, opportunities and next steps Contributes to enterprise-level product strategy and direction by participating with the Product and Practice Specialist team to communicate enhancements and issues to Product Management and Engineering Ensure that all communication, interactions, assignments, details and actions are clear, effective, timely (within established SLA), and are logged into the CRM system Appropriately contribute to and take charge of meetings, calls and other discussions to convey ownership, organization, progress and direction. This may be required for accounts other than those assigned to you Tactfully, confidently and professionally communicate with all stakeholders, especially in emotionally-charged and escalated situations, bringing people together with the common goal of resolving issues and accelerating the customer's success Communicate and work with customers in a way that builds confidence, de-escalates situations, and helps customers know that their issues and concerns are being properly represented and handled by CXone Make and meet all commitments, building trust with customers and help others to do the same Identify opportunities to improve or modify products and services to improve customer effectiveness and experience, and recommend those improvements through proper channels, driving product/services enhancements and development Employ an assertive yet positive attitude in working with others to create standardized and consistent processes and to improve process issues that cause inefficiency, risk, missed targets, and frustration Provide high-value technical and process training to others based on skills and expertise, which training improves others' effectiveness and efficiency Engages with Sales on new opportunities to ensure proper communication and coordination Reviews all Statements of work and BRDs to ensure that everyone is aligned and that delivery/timing is achievable Required Education, Experience, and Specific Job Related Skills: Bachelor's degree (BS) in Business Management or related field or equivalent work experience required Experience Required 10+ Customer account relationship management experience Mandatory 5+ years proven track record of successful Enterprise Account Relationship Management as Technical Account Manager, Customer Success Manager or Service Delivery Manager Mandatory bi-lingual fluency in verbal and written English and Spanish Excellent Communication and Presentation skills with both C-Level and day to day operations stakeholders Technical skill-set, with problem resolution skills in Contact Center, Telecommunications, LAN/WAN, Cloud-based Software and Security Professional judgment and business savvy that is respected by leaders, co-workers, customers and partners Work in a matrix-reporting environment, where direction and advice is received from several leaders Ability to capture common questions, techniques and best practices in daily workflow, sharing that information by regularly creating and improving high-value knowledgebase content Self-Motivated with the ability to prioritize, work well under pressure to meet deadlines, defuse customer issues and concerns Work largely during the customers' core business hours, with occasional extended hours as needed. Occasional on-call after-hours work may be required as needed by the customer Risk Identification/Risk mitigation skills – ability to identify, capture and mitigate risks Ability to travel 20% of the time, visiting customer sites and attending company meetings Experience Preferred​ Superior in-depth knowledge of CX products and associated technologies, especially those employed by assigned accounts Global Delivery, Implementation and Account management Experience supporting customer regulatory requirements including but not limited to HIPPA, PCI, SOX, FISMA etc. Industry Certifications such as Lean Six Sigma, ITIL, PMP, TOGAF, Cisco, etc.​ About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.  

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