Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.
The Senior Manager, Deal & Renewal Operations will be an accomplished and strategic professional who will leverage extensive experience to lead and optimise Deal & Renewal Operations sub-functions, establishing a roadmap of deliveries, SOPs, tactical improvements and other elements that will contribute to the strengthening of these functions, while ensuring their day to day efficiency through managing a team. Responsibilities will encompass fostering a collaborative approach and maintaining a continuous improvement mindset, while ensuring the day-to-day solid execution of the Quote-to-Order playbook and Customer Master management. This position will involve regular collaboration with Sales, Finance, Legal, Business Systems and other central operations teams.
How you'll make an impact:
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Review and improve processes supporting Renewal transactions: preparation, follow-up, and execution, maintaining and improving the Renewal Playbook (including Renewal analytics and dashboarding)
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Review, refresh and implement robust processes supporting Customer Master management, including Customer Registration, information collection, RFP Operations, Order and License Management.
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Partner with the Business Systems team to establish an enhancement roadmap
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Partner with customer-facing Sales teams and Deal Desk to improve existing processes
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Manage, coach and develop a team of individuals responsible for the Renewal Desk and execution of Customer Processes
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Work closely with internal stakeholders (e.g., VP Sales, Legal, Revenue Accounting, Finance, Product) to ensure deals comply with accounting requirements and internal processes.
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Act as the primary point of contact to coordinate, address, and resolve tools or contract-related issues.
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Partner with the Deal Desk Director to drive strategic projects and initiatives focused on enhancing Quote to Order and Customer Master-related processes.
What you'll need to be successful:
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Self-motivated and self-driven with a commitment to continuous learning and improvement.
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People Management experience in revenue operations (deal desk, renewal desk),
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Proven experience in data analytics and systems management, particularly in Salesforce.
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Excellent communication skills, both written and verbal.
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Comfortable navigating ambiguity in scaling a business environment with an international growth focus.
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Strong organisational skills with the ability to multitask and prioritize effectively.
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Adaptability to frequent changes in products, policies and procedures
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Demonstrated ability to work independently, exhibit good judgment, and provide leadership in a fast-paced environment.
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Proven ability to lead and collaborate effectively with remote teams.
#LI-Hybrid #LI-SC1
