Solutions architect (East)
Drive strategic technical discovery with Fortune 500 prospects and customers, translating complex business challenges into clear, impactful technical solutions for AI-powered work. Architect and design robust, scalable, and secure generative AI solutions for enterprise clients, leveraging WRITER's platform, APIs, and custom applications to solve critical business problems. Lead the development and execution of compelling proofs of concept (PoCs) and demonstrations, building custom templates and integrating WRITER's capabilities to showcase transformative value and accelerate time-to-value for customers. Serve as a trusted technical advisor to C-suite executives, VPs of Engineering, and AI leaders, guiding their generative AI strategy and collaborating to define enterprise-level architecture roadmaps. Partner closely with WRITER's product and engineering teams, providing critical feedback from customer engagements to influence the product roadmap and ensure solutions meet evolving market needs. Champion the adoption of WRITER's platform and APIs, educating prospects and partners on the potential of generative AI and empowering them to build their own innovative solutions.
Forward Deployed Engineer
As a Forward Deployed Engineer at Dust, your responsibilities include writing production-quality code to build custom integrations, APIs, and tooling for enterprise customers where off-the-shelf solutions are insufficient. You will contribute features and improvements directly to the Dust platform based on customer requirements and field insights. You act as a key cross-functional partner by collaborating with Sales to help onboard customers and with Customer Success to ensure users maximize the value of Dust. You help set the product roadmap by surfacing feedback and insights from customers, partnering with Design and Engineering. You lead demo calls, communicate Dust's value proposition to buyers and evaluators, and act as a trusted advisor to strategic customers by helping set up their Dust workspace, data connections, AI assistants, and workflows. You identify and highlight successful use cases and craft content to help users maximize Dust's value. Additionally, you lead workshops and training sessions to demonstrate advanced features and facilitate customer access to advanced use-cases through Dust's Developer platform and API.
Product Engineer, Marketing Innovation
As a Product Engineer on the Marketing Innovation team, you will build and own autonomous, customer-facing agentic systems that interface directly with enterprise customers, prospects, and revenue-critical workflows. You will partner closely with functional leaders across scaled revenue, demand generation, and marketing to understand desired outcomes and translate those needs into production-grade systems. Responsibilities include building autonomous and semi-autonomous customer-facing and internal agentic systems that drive revenue, pipeline, and marketing efficiency; owning end-to-end product execution from prototypes to reliable production systems with strong instrumentation and evaluations; working across the full stack including APIs, orchestration, data flows, frontend experiences, and deployment; partnering closely with marketing, demand generation, and enterprise sales stakeholders to define success metrics and functional requirements; applying OpenAI models and tooling innovatively, making informed tradeoffs between models, platforms, and architectures; and continuously iterating based on live usage, agent behavior, and performance data.
Solutions architect (pre-sales) (West)
Drive strategic technical discovery with Fortune 500 prospects and customers, translating complex business challenges into clear, impactful technical solutions for AI-powered work. Architect and design robust, scalable, and secure generative AI solutions for enterprise clients, leveraging WRITER's platform, APIs, and custom applications to solve critical business problems. Lead the development and execution of compelling proofs of concept (PoCs) and demonstrations, building custom templates and integrating WRITER's capabilities to showcase transformative value and accelerate time-to-value for customers. Serve as a trusted technical advisor to C-suite executives, VPs of Engineering, and AI leaders, guiding their generative AI strategy and collaborating to define enterprise-level architecture roadmaps. Partner closely with WRITER's Product and Engineering teams, providing critical feedback from customer engagements to influence the product roadmap and ensure solutions meet evolving market needs. Champion the adoption of WRITER's platform and APIs, educating prospects and partners on the art of the possible with generative AI and empowering them to build their own innovative solutions.
Customer AI architect (post-sales) (UK)
Partner deeply with enterprise customers to identify strategic AI use cases, validating technical feasibility and owning the end-to-end implementation of tailored solutions. Architect and deliver custom applications, templates, and integrations leveraging WRITER's platform, APIs, and Knowledge Graph capabilities to solve complex business challenges. Translate intricate technical concepts and platform capabilities into clear, prescriptive solution recommendations, guiding customers through the generative AI landscape. Collaborate relentlessly with internal Product and Engineering teams, providing crucial customer feedback that directly influences the product roadmap and drives continuous innovation. Drive down customer time-to-value by developing scalable processes, robust documentation, and efficient workflows for technical integrations. Champion the successful adoption and expansion of WRITER's AI solutions within customer accounts, ensuring maximum impact and return on investment.
Customer AI architect (post-sales) (US)
Partner deeply with enterprise customers to identify strategic AI use cases, validating technical feasibility and owning the end-to-end implementation of tailored solutions. Architect and deliver custom applications, templates, and integrations leveraging WRITER's platform, APIs, and Knowledge Graph capabilities to solve complex business challenges. Translate intricate technical concepts and platform capabilities into clear, prescriptive solution recommendations, guiding customers through the generative AI landscape. Collaborate relentlessly with internal Product and Engineering teams, providing crucial customer feedback that directly influences the product roadmap and drives continuous innovation. Drive down customer time-to-value by developing scalable processes, robust documentation, and efficient workflows for technical integrations. Champion the successful adoption and expansion of WRITER's AI solutions within customer accounts, ensuring maximum impact and return on investment.
Senior Backend Engineer (Learn (Core Systems) & Search)
The Senior Backend Engineer, Learn (Core Systems) is responsible for redesigning existing components to support enterprise-scale workloads, analyzing and resolving bottlenecks in storage, query performance, APIs, and data models, leading migrations away from legacy implementations to sustainable replacements, improving reliability and efficiency of APIs and integrations for internal and external clients, driving technical projects from definition to delivery with Product Managers and other teams, maintaining a long-term view of system health and architecture, and sharing technical knowledge, reviewing designs, and setting best practices for backend and systems design. The Senior Backend Engineer, Search is responsible for architecting and scaling search infrastructure to billions of documents in multi-tenant environments, designing hybrid search combining keyword search with semantic understanding and vector search, building ranking and personalization systems that learn from user behavior, collaborating with AI engineers to integrate large language models into the search pipeline and build retrieval augmented systems, optimizing search performance across query parsing, index design, and distributed architecture, leading development of search observability and quality frameworks with clear metrics and monitoring, and working closely with product and design to shape the future of knowledge discovery at Sana.
Senior Technical Trainer / Developer Educator
As a Senior Technical Trainer / Developer Educator for Ema's Agentic AI Builder, responsibilities include owning and evolving the role-based enablement curriculum for developers, admins/ops, and security/compliance roles; delivering instructor-led training, workshops, and office hours; creating progressive learning paths covering fundamentals, workflows, integrations, observability, release lifecycle, and production readiness; building and maintaining hands-on labs, sample projects, reference implementations, and capstone exercises; maintaining starter templates and integration examples; ensuring labs work across customer environments with minimal friction; defining skill milestones and certification criteria; building assessments; partnering with Customer Success to track certification progress; reinforcing training concepts by coaching customers in real implementations; helping customers adopt best practices in agent design, tool reliability, prompt/policy guardrails, testing, evaluation, and release strategies; identifying customer pitfalls for training improvements; collaborating with SRE/DevOps to create production enablement content such as runbooks, SOPs, monitoring checklists, incident simulations; teaching customers to run the AI builder at enterprise scale covering failure handling, secrets management, performance, governance; acting as a feedback loop to synthesize training feedback and highlight product and documentation gaps; and partnering with engineering to keep enablement content up to date with product releases.
RevOps Lead
Co-build with customers: Understand discovery calls, translate messy requirements into clear specs, prototype quickly, and iterate to adoption. Own automations end-to-end: Design, build, and maintain low-code workflows using n8n and Clay (webhooks, schedulers, error handling). Customize CRMs: Configure and extend HubSpot/Salesforce for clients (objects, properties/fields, automations, APIs). Build AI agents: Help design and wire up agents using Baserow + n8n (data models, prompts, evaluation loops). Be product-minded: Propose improvements, simplify flows, and turn one-off builds into repeatable templates.
Forward Deployed Engineer - Paris
Lead customer discovery and design sessions to map business processes, identify automation opportunities, and define solution architecture. Design, build, and deploy integrations using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors. Collaborate with Engineering to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements. Configure and optimize the AI Agent by defining intents, prompts, actions, guardrails, and performance metrics. Manage complex, cross-functional deployments by defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope. Create scalable models and reusable frameworks such as templates, playbooks, and reference architectures to expedite future projects. Champion continuous learning and enablement through training peers, running internal workshops, and documenting best practices to raise the technical bar across the team. Run global, targeted outbound campaigns within the existing customer base to generate pipeline and accelerate adoption, working closely with the customer marketing team. Collaborate with GTM leadership to embed routines and cadences that drive accountability for new product pipeline, forecast accuracy, and performance tracking. Own regional top-line targets for assigned products by collaborating with AEs and AMs who hold add-on quotas. Act as an internal product owner within the GTM function by defining product-specific MRR strategies, coordinating cross-functional support, and ensuring delivery of the AI-enabled communication platform. Collaborate with Product and PMM to shape the AI Voice Agent roadmap based on customer needs, integration insights, and field learnings. Drive internal and external product education including enablement for System Integrators and channel partners. Maintain deep awareness of AI and CX industry trends to keep Aircall's positioning competitive and feed insights back into product and GTM strategies.
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