Chattermill

Chattermill envisions a future where every organization can truly grasp the voice of their customers, unlocking deeper understanding from the vast seas of unstructured feedback. By harnessing the power of artificial intelligence and advanced natural language processing, we transform raw data into real-time, actionable insights that drive meaningful change across industries.

Our mission is to dissolve the barriers that keep companies from seeing the true customer reality, enabling teams to anticipate needs, prioritize improvements, and foster loyalty through informed decisions. We are building a platform that does not just summarize feedback but illuminates the stories, emotions, and signals embedded within it, scaling to analyze over a billion feedback pieces by 2027.

Through our proprietary Lyra AI Engine and customizable analytics workflows, we empower diverse teams—from product and UX to support and operations—to align around a unified understanding of customer experience. Chattermill is dedicated to shaping a future where businesses respond agilely to customer insights, fostering a deeper connection between brands and the people they serve.

In a world drowning in customer feedback, Chattermill emerges as a breath of fresh air. We've seen plenty of feedback tools, but this London-based AI platform takes a refreshingly different approach to making sense of customer voices.

Why It Caught Our Eye

What impressed us most about Chattermill is how it transforms the typically slow, manual process of analyzing customer feedback into something remarkably swift and intelligent. Their AI doesn't just count positive and negative mentions – it actually understands context and nuance across multiple languages, which is no small feat.

Founded by Mikhail Dubov and Dmitry Isupov in 2015, the platform has grown from a clever idea at Entrepreneur First into a solution trusted by heavy-hitters like Uber, HelloFresh, and Wise. That's the kind of trajectory that makes us pay attention.

The Secret Sauce

The real magic lies in Chattermill's Lyra AI engine. While other tools might give you basic sentiment analysis, Lyra digs deeper to uncover patterns and insights that would take human analysts weeks to spot. We're particularly impressed by how it connects dots across different feedback channels – from support tickets to social media posts – to paint a complete picture of the customer experience.

What's clever is how they've made something incredibly complex feel accessible. The dashboards are surprisingly intuitive, turning mountains of unstructured feedback into clear, actionable insights.

Best Fit Scenarios

We see Chattermill working best for mid-size to enterprise companies drowning in customer feedback. If you're getting thousands of customer interactions monthly across multiple channels, this is where the platform really shines. It's especially powerful for fast-moving sectors like fintech, ecommerce, and SaaS where customer sentiment can shift rapidly.

While it might be overkill for small businesses, companies serious about scaling their customer experience operations will find Chattermill's ability to process millions of feedback pieces monthly particularly valuable. Their goal to analyze over a billion pieces by 2027 shows they're thinking big – and we're betting they'll get there.