Deepdots —Turn customer feedback into actionable insights with AI

Deepdots envisions a future where enterprises harness the full potential of customer feedback to drive smarter, faster decision-making at scale. By uniting advanced AI with deep human insight, we are creating a platform that transforms raw customer voices into actionable intelligence tailored precisely for each business context.

Our mission is to reinvent how customer experience management is done, blending state-of-the-art AI models with unwavering commitment to privacy and contextual nuance. We empower organizations to move beyond legacy feedback systems into an era where agility, precision, and collaboration define the path to superior customer understanding.

At Deepdots, we are building the foundational intelligence that enables enterprises to listen, learn, and act on customer insights with unprecedented speed and confidence, shaping the future of customer-centric innovation worldwide.

When we first encountered Deepdots, we'll admit we were skeptical. Another AI feedback platform? But this Copenhagen startup, founded by two former Google heavyweights, caught our attention with a bold claim: they can accelerate feedback-to-decision cycles by 6x compared to traditional systems.

After digging deeper, we found ourselves genuinely impressed by their approach. Unlike generic AI tools that treat all feedback the same, Deepdots builds custom AI models for each enterprise client, training exclusively on their data and storing everything on private servers.

What Makes Them Different

The real standout here is their privacy-first AI architecture. While most platforms rely on shared models that raise data security concerns, Deepdots creates individual AI models for each client. This isn't just marketing speak — it's a fundamental design choice that addresses enterprise privacy concerns head-on.

Their claim of "human-level accuracy" might sound like typical startup hyperbole, but with clients like Danish pharmacy giant Matas (263 stores) and water solutions leader Culligan already on board, they're clearly delivering results that matter to large enterprises.

The Google DNA Shows

Founders Nima Vali Rajabi and Francisco Arias brought their experience from contributing to $100M+ revenue products at Google, and it shows in their execution. The platform seamlessly integrates with tools like Intercom, Zendesk, and HubSpot — exactly what enterprise customers need for smooth adoption.

What we found particularly clever is their AI agents that generate a "second layer of insight." It's not just about analyzing feedback; it's about turning that analysis into actionable process improvements.

Who Should Pay Attention

This isn't for small businesses looking for basic survey tools. Deepdots is laser-focused on customer-centric enterprises that need scalable, precise customer intelligence. If you're managing feedback across hundreds of locations or dealing with complex enterprise workflows, this could be the upgrade you've been waiting for.

Their €5.5 million seed round led by Dawn Capital suggests the market agrees. With plans for team expansion and a new Barcelona office, Deepdots seems positioned to challenge the legacy players in customer experience management.