Hoory —Automate your customer support with the power of AI.

At Hoory AI, we envision a future where customer support transcends traditional boundaries, transforming into an intelligent, seamless experience that anticipates and resolves needs proactively. Our mission is to redefine the way businesses connect with their customers, making support not just a service but a strategic advantage fueled by advanced artificial intelligence.

We harness cutting-edge AI technologies to build dynamic, trainable assistants capable of managing immense volumes of interactions with unparalleled efficiency and empathy. By integrating omnichannel capabilities and real-time engagement tools, we enable organizations across diverse sectors to streamline workflows and elevate customer satisfaction to new heights.

Hoory AI exists to pioneer a new era of automation in customer service, one that places the customer journey at the heart of innovation. Our commitment is to drive meaningful change by empowering businesses to deliver proactive, efficient, and deeply satisfying support experiences that shape the future of customer relations worldwide.

We've been tracking Hoory AI since they caught our attention with that quirky origin story — naming themselves after a lazy fairy tale character who hated chores, then building a platform that actually loves doing all the work. There's something refreshingly honest about that approach.

The company sits in the increasingly crowded AI customer support space, but they've managed to carve out a solid position with their all-in-one platform. What struck us most was their focus on making AI assistants truly trainable rather than just deploying generic chatbots.

The Numbers That Made Us Look Twice

Here's where Hoory gets interesting: they're processing 840 million messages annually with an 85% AI resolution rate. That's not just impressive volume — it's the kind of automation efficiency that makes CFOs smile.

Their 99% user satisfaction rate initially made us skeptical (who reports numbers that clean?), but digging deeper, we found they're working with over 500 active users across banking, healthcare, and retail. These aren't small pilot programs.

What Sets Them Apart

The omnichannel inbox caught our attention because it actually works the way businesses operate today. Instead of juggling separate tools for email, chat, and social media, everything lands in one place. It's not revolutionary, but it's executed well.

Their chatbot builder also deserves credit for being genuinely user-friendly. We've seen too many platforms that require a computer science degree to configure properly. Hoory keeps it simple without dumbing it down.

The Reality Check

Let's be honest — Hoory isn't competing with the big players like Zendesk or Salesforce on features. But for mid-market companies that need solid AI support without enterprise complexity, they've found their sweet spot.

The revenue under $5 million tells us they're still in growth mode, which could be good or concerning depending on your perspective. We see it as room for improvement rather than a red flag, especially with that 2024 "AI Customer Support Assistant of the Year" award backing their credibility.