LaceAI

At LaceAI, we envision a future where every conversation holds the power to unlock unseen business value. Our mission is to harness advanced AI to rewrite the rules of customer interaction, transforming phone calls into actionable insights that dramatically boost revenues for home service industries.

We are pioneering a shift towards intelligent, ethical AI that integrates seamlessly into human workflows, anticipating needs and driving meaningful change. By combining deep AI expertise with practical applications, LaceAI is building the foundation for accessible, transparent AI tools that empower businesses to recapture lost opportunities and elevate agent performance.

When we first looked into LaceAI, what caught our attention wasn't just another AI startup — it was the laser focus on solving a real-world problem that costs home service businesses millions in lost revenue. The company's approach to turning routine customer calls into goldmines of opportunity is both clever and practical.

A Fresh Take on Call Center Intelligence

What's impressive about LaceAI is how it tackles the age-old problem of missed sales opportunities in call centers. Instead of the usual "let's just train agents better" approach, they've built an AI system that actively monitors calls and spots revenue leaks in real-time. We're talking about catching those subtle moments when a potential sale might slip through the cracks — something that happens in 15-40% of calls, according to their research.

The Results Speak Volumes

The numbers we've seen are honestly pretty stunning. Some clients have pushed their booking rates up to 98%, while others have seen net sales jump by 35%. These aren't just vanity metrics — they're the kind of results that make a real difference to a plumbing or HVAC company's bottom line.

Why It's Different

What sets LaceAI apart is its founder's background. Boris Valkov isn't just another tech entrepreneur; he's an AI engineer who helped build PyTorch at Meta. This explains why their technology feels more sophisticated than typical call center software. The platform doesn't just analyze calls; it provides actionable insights that actually help agents improve.

Who Should Consider It

We'd particularly recommend LaceAI to mid-sized and larger home service businesses doing $5M+ in annual revenue. If you're running a plumbing, HVAC, or roofing company and suspect you're leaving money on the table with your phone leads, this could be a game-changer. The ROI potential here is significant, especially considering you can boost revenue without spending more on marketing or hiring.

While it's still a young company (founded in 2022), their rapid growth and recent $19M funding round suggest they're here to stay. Given their impressive early results and strong technical foundation, we're excited to see how they'll continue to evolve.