Moveworks

Moveworks envisions a future where every enterprise is empowered by autonomous, intelligent AI that seamlessly integrates with all business functions to eliminate friction and amplify human potential. We exist to transform workplace operations by replacing slow, manual processes with instant, proactive AI-driven solutions.

Through the pioneering development of agentic AI, we are redefining how employees interact with technology, enabling systems that not only understand but anticipate needs and act autonomously. This creates a new paradigm of productivity that transcends traditional support models across IT, HR, finance, and beyond.

Moveworks is committed to building a future enterprise ecosystem where seamless AI collaboration amplifies every employee’s impact, driving organizations toward unprecedented efficiency and innovation at scale.

We've been tracking Moveworks since its early days, and watching this Mountain View startup evolve from an IT support tool into a $2.85 billion acquisition by ServiceNow has been nothing short of fascinating. What started as a clever solution to reduce help desk tickets has transformed into something much bigger—a glimpse into how AI will reshape enterprise work.

The "Aha" Moment That Started It All

The founding story here is refreshingly straightforward. Back in 2016, the team noticed something every office worker knows intimately: we waste enormous amounts of time on routine support requests. Need to reset a password? Submit a ticket and wait. Can't find that HR policy? Good luck navigating the intranet.

But here's where it gets interesting—instead of building another ticketing system, they decided to eliminate tickets altogether. Their bet was that employees should just ask questions naturally, like they would to a colleague, and get instant answers.

Why This Approach Actually Works

We've tested plenty of enterprise chatbots that promise the world and deliver frustration. Moveworks feels different because it doesn't try to be everything to everyone from day one. They started with IT support, nailed that experience, then gradually expanded into HR, finance, and beyond.

The technical foundation is solid too. Rather than relying on rigid decision trees, they use what they call "agentic AI"—systems that can actually take actions, not just provide information. When an employee asks to book a conference room, the AI doesn't just tell them how to do it; it actually books the room.

The Numbers Tell a Story

Here's what caught our attention: they hit $100 million in annual recurring revenue and serve over 5 million employees across 350+ enterprises. That's not just adoption—that's enterprise-scale validation.

The client list reads like a who's who of Fortune 500 companies: Toyota, Siemens, Broadcom, Autodesk. These aren't companies that experiment with unproven technology. When they deploy Moveworks across thousands of employees, it signals serious confidence in the platform's reliability.

What Makes This Acquisition Smart

ServiceNow paying $2.85 billion for Moveworks makes perfect strategic sense. ServiceNow owns the enterprise service management space, but they've been primarily workflow-focused. Moveworks brings the conversational AI layer that turns complex workflows into simple conversations.

For customers, this could be transformative. Imagine ServiceNow's powerful backend processes accessible through natural language—no more navigating complex portals or learning proprietary interfaces. Just ask, and it happens.