Sendbird —The omnichannel AI agent platform for delightful customer service. Now with Trust OS.

Sendbird envisions a world where meaningful connections scale effortlessly through intelligent and integrated communication. Our mission is to transform how businesses engage their customers by embedding seamless, real-time conversational experiences powered by advanced AI and messaging technologies.

We build foundational communication infrastructure that empowers companies across diverse industries to foster authentic interactions at a global scale. By harmonizing chat, voice, video, and omnichannel messaging with AI-driven automation, we create platforms where efficiency meets enriched human connection.

Beyond technology, we are crafting the future of customer engagement—one that balances the nuance of human conversation with the speed and precision of AI. At Sendbird, we strive to make every interaction meaningful, scalable, and contextually intelligent to bridge businesses and people closer than ever before.

We've been tracking Sendbird for a while now, and what started as a simple chat API has evolved into something much more ambitious. The company began with a relatable problem — helping moms connect locally — but pivoted into building the messaging backbone for some of the internet's biggest names. When you're powering conversations for Reddit, DoorDash, and PayPal simultaneously, you're clearly doing something right.

The Numbers That Caught Our Attention

Here's what made us sit up: 300 million monthly active users generating 7 billion conversations each month. Those aren't startup metrics — that's infrastructure-level scale. The fact that they're handling this volume while maintaining real-time performance across chat, voice, and video tells us their engineering team knows what they're doing.

The $220 million in funding and unicorn status in 2021 also speaks volumes about investor confidence. When names like Tiger Global and SoftBank Vision Fund are writing checks, it usually means the market opportunity is massive.

What Makes Them Different

Most messaging platforms give you basic chat functionality and call it a day. Sendbird's approach is more comprehensive — they're essentially providing the entire conversational layer for businesses. Their AI-powered customer service agents caught our eye because they're not just chatbots; they're designed to handle omnichannel interactions across mobile, web, SMS, email, and social media from a single control center.

We particularly appreciate their focus on native UI components. Too many API providers force developers to build everything from scratch, but Sendbird gives you ready-to-use interface elements that actually look good.

Who Should Pay Attention

If you're running an e-commerce platform, marketplace, or any app where user communication drives engagement, Sendbird makes a lot of sense. Their client roster spans from delivery apps to dating platforms to gaming companies — basically anywhere people need to talk to each other or to support teams.

The healthcare and financial services focus is smart positioning too. These are industries where reliable, compliant messaging isn't just nice to have — it's essential. When Walgreens trusts you with customer communications, that's a strong endorsement.