Top Conversation Designer Jobs Openings in 2025

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At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction.We’re leading the shift from legacy systems to AI-first service, powered by large language models (LLMs)and designed for enterprise scale, security, and empathy. If you’re excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you’ll love it here.As a Conversation Designer, you’ll play a key role in delivering great conversations in Replicant’s AI Agents (conversational AI engines). Each of our AI Agents serves thousands of people every day. Working closely with our customers and engineering teams, you’ll drive conversation design, implementation, and quality to create an exceptional experience for every user. You’ll also contribute to the roadmap and development of new AI products in our AI Agent platform to ensure that we deliver great conversations at scale and continue to push the boundaries of conversational flexibility and accuracy.What You’ll DoOwn conversation design for Replicant’s AI Agents, ensuring every call interaction is seamless, intuitive, and engaging, achieving high-quality UX for all personas Work directly with Replicant customers to discover their callers’ and their own unmet needs, crafting solutions that will help transform their businessesUse Replicant's platform to build the AI Agent that satisfies the defined requirements, making edits where required throughout the implementation lifecyclePartner with Engineers and Engagement Managers to develop requirements, enable integration of systems, and ensure that every AI Agent exceeds customer expectations and delivers the highest possible resolution Develop intent taxonomies that blend customer requirements and caller needs, to increase our AI Agents’ Natural Language Understanding performance, in partnership with our Machine Learning teamsUse analytics & visualization tools to measure and improve conversational outcomes, owning the performance of the AI Agent through our Hypercare periodWork with your peers to improve Replicant’s conversation design best practices through data-driven experimentationEngage with Replicant’s Product teams to evaluate and integrate new features into AI Agents, including reusable assets and tasksWhat You'll BringBusiness process modelling: You have experience working with self-service automation technologies and API integrations (e.g., Zapier, UiPath) to comprehensively think through all permutations of variables and pathways required to automate a critical business process inside an enterprise settingArtisan communicator: You have excellent written and verbal communication skills in a client-facing role, and you’re interested in exploring the nuances and aesthetics of conversations and sweat every detail of a scriptPassion for user experience: You have a great design sense and deep customer empathy, and you enjoy spending the time to craft just the right experienceCustomer-centric: You put callers’ experiences first and can empathize with their experience & needsStartup mentality: You’re adaptable, comfortable with ambiguity, and aren’t afraid to roll up your sleeves to engage deeply with our customers and data to get things doneData obsessed: You love digging into the numbers and finding opportunities  that others would have missedSystematic thinking: You’re relentless about optimizing the product and processes to make things easier and better the next time aroundExperience with Tableau, Looker, PowerBI - bonus if you know SQL or R/Python2-3 years of experience designing AI-based experiencesBS/MS degree in Interaction Design / HCI, Linguistics, Information Systems or another related field#LI-RemoteFor all full-time employees, we offer:🏠  Remote working environment that respects time zone differences💸  Highly competitive salaries, equity, and for US Employees, a 401(k) plan🏥  Top of the line healthcare (medical, vision, and dental)🏋️  Health and Wellness Perk🖥️ Equipment Stipend🌴  Flexible vacation policy✈️  Amazing team trips & offsites where you can find our CEO baking bread for the team🌺 Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 yearsOur ValuesReplicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at talent@replicant.ai and we’ll work to meet your needs.

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Perplexity is an AI-powered answer engine founded in December 2022 and growing rapidly as one of the world’s leading AI platforms. Perplexity has raised over $1B in venture investment from some of the world’s most visionary and successful leaders, including Elad Gil, Daniel Gross, Jeff Bezos, Accel, IVP, NEA, NVIDIA, Samsung, and many more. Our objective is to build accurate, trustworthy AI that powers decision-making for people and assistive AI wherever decisions are being made. Throughout human history, change and innovation have always been driven by curious people. Today, curious people use Perplexity to answer more than 780 million queries every month–a number that’s growing rapidly for one simple reason: everyone can be curious. San Francisco, CA Perplexity is building the next generation answer engine that helps millions of people find information more effectively. We're looking for an AI Interaction Designer to craft conversations that are clear, helpful, and genuinely useful. What You'll Do You'll design how our AI communicates with users, transforming complex queries into clear, actionable responses. This is conversation design at scale—creating the communication patterns that millions of people rely on every day. This role involves: Building evaluation systems that maintain quality as we scale Creating feedback loops between user needs and AI improvements Collaborating with researchers, product teams, and engineers across the company What We're Looking For Exceptional Taste You have an intuitive sense of what makes communication work. You can spot the difference between a good response and a great one, and you know how to make it better. Technical Fluency You don't need to be a researcher, but you can hold your own with our technical teams. You're comfortable with Python, understand how language models work, and can implement your ideas through code. You naturally think about how individual improvements can scale across thousands or millions of interactions. You've built processes that work at scale before. Curiosity and Drive You're someone who elevates everyone around them. You have high standards but bring people along rather than leaving them behind. You're fascinated by how people naturally communicate and how technology can serve them better. Qualifications: Demonstrated passion for AI and can share specific prompt engineering and chaining projects you're proud of Background in data science, philosophy, psychology, linguistics, data science, or related fields Familiar with Python and running simple scripts High-level understanding of LLMs, training, RL Excellent communication skills, particularly in teaching complex concepts Creative problem-solving abilities with a "hacker spirit" for solving puzzles   Equity: In addition to the base salary, equity may be part of the total compensation package. Benefits: Comprehensive health, dental, and vision insurance for you and your dependents. Includes a 401(k) plan.

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About DecagonDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.About the TeamOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require guidance and input throughout the development lifecycle.About the RoleAs part of the Strategy & Operations team, you’ll explore how people and AI can work together most effectively in real-world settings. Your mission will be to design, build, and optimize human-AI collaboration patterns that make frontier AI systems both practical and transformative for our customers.This work spans research, design, and product strategy. You might:Conduct field studies to understand how users interact with AI in their workflowsPrototype new conversational and interaction patterns between humans and AIRun experiments and analyses to measure effectiveness and reliabilityPartner with Engineering and Product teams to translate insights into deployments that matterYour findings will shape how Decagon deploys AI in mission-critical contexts and how we build toward the next generation of intelligent systems.In this role, you willDesign and optimize enterprise-grade AI conversational experiences that map to real workflows and goalsConduct research and experimentation to uncover effective patterns of human-AI collaborationRun fast feedback loops with Engineering and Product to refine model behavior and featuresTranslate user insights into actionable recommendations for AI deployment and roadmap planningServe as a trusted advisor to customers and internal stakeholders on conversational AI design best practicesYour background looks something like this4+ years of relevant experience (e.g., product manager, conversational designer, applied researcher, consultant, engagement manager, or founder)Strong ability to blend qualitative insight (user research, workflow mapping) with quantitative rigor (experimentation, data analysis)Technical fluency to understand and shape AI-driven interaction designExcellent communication and collaboration skills, able to bridge technical and business contextsComfort working in fast-moving, ambiguous environments where you define problems as much as you solve themEven betterDegree in Human-Computer Interaction, Business, Economics, Computer Science, or a related field — or equivalent experiencePrior experience designing conversational systems, chatbots, or human-AI interaction frameworksHands-on experience with frontier AI tools and deployment in enterprise or high-impact settingsBenefitsMedical, dental, and vision benefitsTake what you need vacation policyDaily lunches, dinners and snacks in the office to keep you at your bestCompensation$140K – $180K + Offers Equity

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About UsHippocratic AI has developed a safety-focused Large Language Model (LLM) for healthcare. The company believes that a safe LLM can dramatically improve healthcare accessibility and health outcomes in the world by bringing deep healthcare expertise to every human. No other technology has the potential to have this level of global impact on health. Why Join Our TeamInnovative mission: We are creating a safe, healthcare-focused LLM that can transform health outcomes on a global scale.Visionary leadership: Hippocratic AI was co-founded by CEO Munjal Shah alongside physicians, hospital administrators, healthcare professionals, and AI researchers from top institutions including El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft and NVIDIA.Strategic investors: We have raised a total of $278 million in funding, backed by top investors such as Andreessen Horowitz, General Catalyst, Kleiner Perkins, NVIDIA’s NVentures, Premji Invest, SV Angel, and six health systems.Team and expertise: We are working with top experts in healthcare and artificial intelligence to ensure the safety and efficacy of our technology.For more information, visit www.HippocraticAI.com.We value in-person teamwork and believe the best ideas happen together. Our team is expected to be in the office five days a week in Palo Alto, CA unless explicitly noted otherwise in the job description.About the RoleAs a Conversation Designer at Hippocratic AI, you will design, prototype, and refine user-centric conversational flows for LLM-driven healthcare AI applications. You’ll collaborate closely with clinicians, researchers, engineers, and product teams to ensure that all AI interactions are natural, empathetic, and effective across a variety of usability contexts, including patient intake, follow-up instructions, and clinical guidance. Your work will directly influence the safety, clarity, and success of AI interactions in real-world healthcare settings.ResponsibilitiesDevelop LLM-native conversational interactions tailored to healthcare scenarios. Create voice-based conversational designs that prioritize safety, empathy, and clarity while adapting to various contexts (e.g., patient interactions, clinician support).Collaborate with clinicians and engineers to design LLM prompts and responses that enhance interaction quality and effectiveness.Partner with the user research team to gather and incorporate feedback from healthcare providers to refine designs and ensure alignment with clinical workflows.Define and promote best practices and design guidelines for conversational interfaces in healthcare, ensuring consistent and high-quality interactions.Minimum QualificationsBachelor’s degree in Design, Human-Computer Interaction, Computer Science, or related field, or equivalent practical experience.Experience in product design, UX design, or conversation design.Experience designing voice-enabled or text-based interaction flows across various device types and contexts.Knowledge of conversational design principles, including cooperative principles, turn-taking, pragmatics, and cognitive load.Portfolio, website, or relevant work samples showcasing your conversational design work (please provide viewable links or access instructions).Preferred QualificationsMaster’s degree in Design, Human-Computer Interaction, Computer Science, or a related field.5+ years of experience designing conversational experiences, ideally with LLMs or AI-driven products.Experience working in healthcare, with an understanding of clinical workflows and patient-facing applications.Familiarity with speech and language technologies, including ASR, NLU, and TTS.Knowledge of safety and accessibility considerations in designing conversational systems.We are seeking a Conversation Designer who is passionate about creating intuitive and compassionate conversational experiences tailored to healthcare contexts. You will help design voice-enabled and text-based AI interactions for patient-facing and clinician-support applications, leveraging insights from healthcare providers and incorporating best practices in conversational design to drive better outcomes.***Be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process. If anything appears suspicious, stop engaging immediately and report the incident.