Top Customer Success Jobs Openings in 2025

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Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now…. Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s and more. Read stories from happy customers, what 1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025! In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we’ve raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The role... Manage a large portfolio of accounts (>100 accounts) and work with the commercial team to create a cohesive renewal experience for customers Maintain and report an accurate rolling 90-day forecast of renewals and accurately forecast renewal pricing, timing, and risks Actively engage with key decision-makers to identify customer requirements, agree on contract terms and uncover roadblocks to ensure on-time commitments Achieve customer goals and address concerns in short-term interactions Work with customers either in 1:1 engagements for high-impact objectives or by running 1:many success programs to impact target customer groups Contribute to the creation of digital CS playbooks and email sequences to drive user activation Follow the digital CS practices and strategy for each customer based on data analysis and the customer's needs Leverage tools, technology to deliver value and increase adoption of multiple accounts at once through 1:many programs, such as designing and launching email campaigns, creating new collateral, and hosting office hours Use data to identify risk or opportunity and segment a large book of business Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions Represent the voice of the customer and influence the product development roadmap Work closely with Finance and Legal teams to ensure all contracts are accurate About you... 3+ years of Sales / Customer Success / Account Management experience, preferably within an Enterprise SaaS organization Solid understanding of Enterprise SaaS application, specifically Customer Success Platforms such as Gainsight, ChurnZero, Vitally etc. Consistent track record of achieving personal and team goals History of thriving in a rapidly-changing environment Ability to grow business in a strategic manner, i.e. process oriented Experience managing a large volume of accounts Background in scaled program management, or building playbooks and campaigns in sales or customer success platforms Track record of prioritizing high volume accounts at different stages in the life cycle Strong negotiation skills  The good stuff... In addition to being a part of a great team, working in a fun and innovative environment, we offer... A competitive salary + stock options in our fast-growing Series D start-up. Private Medical Insurance (London) Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Fun culture with regular socials. A generous referral scheme. Pension contribution/salary sacrifice. (London) A brand new computer + monitor and an additional home office set-up budget. A huge opportunity for career growth as you’ll help shape a market-defining product.   Location: London Preferably

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About the Role:We are seeking a Clinical Customer Success Executive with a strong clinical and corporate background to join our team. This role leverages your medical expertise to drive client satisfaction and successful adoption of Hippocratic AI’s solutions. This role will partner with and report to the Chief Medical Officer.  While this is a remote role, it requires regular travel (up to 5 days a week) to client locations in London and regular in-office collaboration in Palo Alto, CA.Responsibilities:Build and maintain strong relationships with healthcare executives and clinical leadership, serving as a trusted medical advisor.Lead end-to-end product implementations, ensuring alignment with physician workflows and clinical decision-making processes.Provide clinical expertise to inform strategic decisions, particularly in areas such as diagnostic support and patient outcomes.Train clinical leaders on the use of Hippocratic AI solutions to address complex medical scenarios.Identify and advocate for advanced clinical use cases of AI technology to enhance care delivery and improve operational outcomes.Collaborate with internal teams (sales, product, engineering) to translate client feedback into impactful product enhancements.Define and track success metrics, including clinical outcome improvements, adoption rates, and operational efficiencies.Travel extensively to client sites to engage with physician teams and participate in in-office strategy discussions in Palo Alto.Qualifications Must-Have:Active Medical Doctor (MD) license5 years minimum of clinical experienceProven success in customer-facing roles, such as customer success, account management, or healthcare leadership.Strong background in project management.Strong communication and leadership skills.Ability to travel extensivelyPreferred:Experience with AI or technology integration in healthcare.Advanced understanding of healthcare workflows, compliance, and clinical outcomes.3+ years in corporate or health technology roles

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About Us:Hippocratic AI is developing the first safety-focused Large Language Model (LLM) for healthcare. Our mission is to dramatically improve healthcare accessibility and outcomes by bringing deep healthcare expertise to every person. No other technology has the potential for this level of global impact on health.Why Join Our Team:Innovative Mission: We are developing a safe, healthcare-focused large language model (LLM) designed to revolutionize health outcomes on a global scale.Visionary Leadership: Hippocratic AI was co-founded by CEO Munjal Shah, alongside a group of physicians, hospital administrators, healthcare professionals, and artificial intelligence researchers from leading institutions, including El Camino Health, Johns Hopkins, Stanford, Microsoft, Google, and NVIDIA.Strategic Investors: We have raised a total of $278 million in funding, backed by top investors such as Andreessen Horowitz, General Catalyst, Kleiner Perkins, NVIDIA’s NVentures, Premji Invest, SV Angel, and six health systems.World-Class Team: Our team is composed of leading experts in healthcare and artificial intelligence, ensuring our technology is safe, effective, and capable of delivering meaningful improvements to healthcare delivery and outcomes.For more information, visit www.HippocraticAI.com.About the Role:We are seeking a Clinical Customer Success Executive with a strong clinical and corporate background to join our team. This role leverages your medical expertise to drive client satisfaction and the successful adoption of Hippocratic AI’s solutions. This role will partner with and report to the Chief Medical Officer.  While this is a remote role, it requires a minimum of 50% of travel to client locations and regular in-office collaboration in Palo Alto.Responsibilities:Build and maintain strong relationships with healthcare executives and clinical leadership, serving as a trusted medical advisor.Lead end-to-end product implementations, ensuring alignment with physician workflows and clinical decision-making processes.Provide clinical expertise to inform strategic decisions, particularly in areas such as diagnostic support and patient outcomes.Train clinical leaders on the use of Hippocratic AI solutions to address complex medical scenarios.Identify and advocate for advanced clinical use cases of AI technology to enhance care delivery and improve operational outcomes.Collaborate with internal teams (sales, product, engineering) to translate client feedback into impactful product enhancements.Define and track success metrics, including clinical outcome improvements, adoption rates, and operational efficiencies.Travel extensively to client sites to engage with physician teams and participate in in-office strategy discussions in Palo Alto.Qualifications Must-Have:Active Medical Doctor (MD) license or Doctor of Osteopathy (DO) license5 years minimum of clinical experienceProven success in customer-facing roles, such as customer success, account management, or healthcare leadership.Strong background in project management.Strong communication and leadership skills.Ability to travel extensivelyPreferred:Experience with AI or technology integration in healthcare.Advanced understanding of healthcare workflows, compliance, and clinical outcomes.3+ years in corporate or health technology roles

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About Us:Hippocratic AI is developing the first safety-focused Large Language Model (LLM) for healthcare. Our mission is to dramatically improve healthcare accessibility and outcomes by bringing deep healthcare expertise to every person. No other technology has the potential for this level of global impact on health.Why Join Our Team:Innovative Mission: We are developing a safe, healthcare-focused large language model (LLM) designed to revolutionize health outcomes on a global scale.Visionary Leadership: Hippocratic AI was co-founded by CEO Munjal Shah, alongside a group of physicians, hospital administrators, healthcare professionals, and artificial intelligence researchers from leading institutions, including El Camino Health, Johns Hopkins, Stanford, Microsoft, Google, and NVIDIA.Strategic Investors: We have raised a total of $278 million in funding, backed by top investors such as Andreessen Horowitz, General Catalyst, Kleiner Perkins, NVIDIA’s NVentures, Premji Invest, SV Angel, and six health systems.World-Class Team: Our team is composed of leading experts in healthcare and artificial intelligence, ensuring our technology is safe, effective, and capable of delivering meaningful improvements to healthcare delivery and outcomes.For more information, visit www.HippocraticAI.com.About the Role:We are seeking a Customer Success Executive with health systems experience to join our team. You will ensure that our clients achieve measurable outcomes through Hippocratic AI’s innovative solutions. You will have the opportunity to partner and report to the Chief Medical Officer.This role will sit in our HQ in Palo Alto and serve local and out-of-state clients as needed. It will be required to travel onsite to the client's location regularly.Responsibilities:Build and maintain strong relationships with healthcare staff and operational leaders, acting as a trusted resource.Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring adoption and success.Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and nursing operations.Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.Collaborate with internal teams (product, sales, and engineering) to address client feedback and improve user experiences.Establish metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies.Travel extensively to healthcare facilities for onsite support and trainingCollaborate with the nursing leadership team to share best practices from AI implementation and be comfortable presenting at conferences/webinars on the impact of AI in Nursing.QualificationsMust-Have:A minimum of 5 years of health systems experience.Proven experience in customer success, account management, or project management.Ability to build relationships across an organization, from front-line staff to executives.Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements.Experience working with cross-functional teams in a fast-paced startup environment.Strong background in project management.This is an in-office position. You must be local to the Palo Alto office or willing to relocate.Nice-to-Have:Experience with AI or technology adoption in healthcare.Advanced knowledge of healthcare workflows and compliance standards.Active Registered Nurse (RN) license from an accredited university.

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🎤 Why voize? Because we’re more than just a job!At voize, we are revolutionizing the care industry with AI: Care workers simply speak their documentation into their smartphone, and our AI automatically generates the correct entries. This saves each care professional an average of 39 minutes per day, improves documentation quality, and makes their workday significantly more efficient and enjoyable.voize is Y Combinator-funded, already used in over 600 senior care facilities, and has grown 100% in the last 90 days. Our customers save over 3.5 million hours annually—time that is spent on people instead of paperwork.But this is just the beginning. With our proprietary voize AI, we are not only transforming the healthcare industry, but also have the potential to create value across multiple industries—from healthcare to inspections.As a dynamic team, we combine cutting-edge technology with social impact.💡 Your Mission: Drive product activation through transformative trainingAs an Onboarding Manager - Training Expert, you will be responsible for delivering impactful training sessions, both online and onsite, to ensure users understand how to maximize the value of voize’s AI-powered solution. You will motivate and engage groups of 10-15 caregivers (power users & voize coaches), empowering them to embrace the technology and improve their documentation workflow.🚀 Your Daily Business – No two days are alikeTrain the Trainer: Lead online and onsite sessions, empowering voize coaches at our clients to deliver effective training to larger groups.Deliver dynamic training: Facilitate engaging and motivating training sessions for caregivers to activate the product quickly.Collaborate with cross-functional teams: Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback.Monitor training effectiveness: Track user adoption and revisit training for groups with low engagement.Create and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction.Onsite visits: Conduct visits for low adoption cases to re-engage users and support them on-site.🤝 Your Skillset – What you bring to the tableProven experience in Train the Trainer programs, particularly with large groupsStrong communication and presentation skills, able to engage and motivate usersExperience in training professionals, ideally in the healthcare or caregiving sectorPassion for technology adoption and empowering others to embrace changeFluent in German (C2), with good knowledge of EnglishWillingness to travel 2–3 times a week to our customers - ideally you are based in Berlin, Munich, Cologne, or Frankfurt, as long as you are flexible to travel🎯 Our Success Mindset – How we work at voizeProactive problem solver: You anticipate challenges and surface solutions early.Fast-paced learner: You thrive in dynamic environments and adapt quickly.Ownership mentality: You take full accountability for customer outcomes.Collaborative spirit: You partner across teams to drive collective impact.🌱 Growing together – what you can expect at voizeBecome a co-creator of our success with virtual stock options.Our office is in Berlin, although for this role will be worked remotely in NRW regionFlexible working hours because you know best when you work most efficiently!Access to various learning platforms (e.g., Blinkist, Audible, etc.).We have an open culture and organize regular work weeks and team events to collaborate and bond.We are a fast-growing startup, so you'll encounter various challenges, providing the perfect foundation for rapid personal growth.Your work will make a real impact, helping alleviate the workload for healthcare professionals.Free Germany Transport Ticket and Urban Sports Club membership.30 days of vacation – plus your birthday off!✨ Ready to talk? Apply now! 🚀We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!

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📐 About this roleEvery company grows differently, and we grow when we help our users write better, faster.  As a Customer architect, your objective will be to partner with your customers to support them in uncovering, and then creating solutions to serve their business needs, including creating custom templates and working through our APIs. Success will mean a meaningful increase in the number of customers actively leveraging these solutions in high impact ways. You will work alongside your account partners, including a CSM and Implementation manager, as the technical resource on account to support the adoption and realization of value for our largest customers. Your positivity, sense of curiosity, and ability to create champions from early adopters in the AI writing space will help shape our entire culture. If you have a builder mentality, this is the role for you. You'll be reporting to our VP of Customer success. 🦸🏻‍♀️ Your responsibilitiesSupport the Customer success and Account management team, and work with an assigned group of customers to scope use-cases that need to be supported by a customized solution, validate the technical feasibility, and then own the implementation. Scope the customer’s business and technical needs, including quantifying the existing problems, understanding their tools, workflows, data structure, and integration points to deliver incredible contentOwn the creation of custom templates, deployment of our Knowledge Graph capabilities and act as the technical resource for customers to leverage our APIs Communicate limitations and propose solutions, including their scope, resource needs, and projected timelinesDevelop and maintain a deep understanding of the Writer solutions, the broader AI and LLM landscape, as well as our customer’s ecosystem so you can offer prescriptive solution recommendationsWork closely with Engineering to QA the outputs from the implementation, calibrate, and iterate until we have an optimal output Develop new processes, systems and workflows to reduce time to value for our customersEnsure we have collateral, documentation and processes to support our customers in their technical integration needs Communicate the voice of the customer back to our Product and Engineering teams so we can make, relevant enhancements to our product⭐️ Is this you?5+ years of technical roles in SaaS including 3+ years of experience in solutions architect or technical account management role Experience managing a customer book of businessHave worked with Fortune 500 customers for a high growth, B2B SaaS companyExperience with generative AI and prompt engineering is a huge plusExperience working with APIsNice-to-have: Python chopsAn excellent communicator and collaborator, able to take complex technical concepts and translate to practical business language for non-technical audiencesHighly versatile, can lead a discovery session with multiple stakeholders up to a CIO level, uncovering use cases and business pain, while also being able to have the technical acumen to address complex technical hurdlesBusiness outcome oriented: a laser focus on delivering solutions that create meaningful business resultsTenured problem solver, able to identify the root cause of issues and work collaboratively to resolve An excellent collaborator, with experience working alongside account teams to drive towards custom results in a coordinated and unified manner.#LI-Hybrid 🍩 Benefits & perks (US Full-time employees)Generous PTO, plus company holidaysMedical, dental, and vision coverage for you and your familyPaid parental leave for all parents (12 weeks)Fertility and family planning supportEarly-detection cancer testing through GalleriFlexible spending account and dependent FSA optionsHealth savings account for eligible plans with company contributionAnnual work-life stipends for:Home office setup, cell phone, internetWellness stipend for gym, massage/chiropractor, personal training, etc.Learning and development stipendCompany-wide off-sites and team off-sitesCompetitive compensation, company stock options and 401kWriter is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.By submitting your application on the application page, you acknowledge and agree to Writer's Global Candidate Privacy Notice.

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About BasisBasis equips accountants with a team of AI agents to take on real workflows.We have hit product market fit, have more demand than we can meet, and just raised $34m to scale at a speed that meets this moment.Built in New York City. Read more about Basis here.Why joinWorld class investors: We're backed by Keith Rabois from Khosla Ventures alongside Nat Friedman, Daniel Gross, Aaron Levie, Adam D'angelo, Amjad Masad, Jack Altman, Jeff Dean, Larry Summers, Noam Brown and many leaders from the ML and fintech community. Check out our announcement for an expansive listExtremely fast growth: We’ve partnered with some of the largest accounting firms in the world, with revenue 10x-ing over the last 5 monthsBe part of building a company: We’re scaling the team fast and the business faster, meaning there will always be more responsibility than we have people. No better place to get a ton of responsibility and ownership on day 1In person & interdisciplinary: We operate on the frontier of what’s technically possible. That is why being in-person is a must. We’re bringing together the brightest minds from the top engineering, ML, and accounting teams to work together in our NYC office and build production quality agentic systemsHigh risk: We believe the world is about to change in profound ways. We are building Basis to be on the cutting-edge of that change for a decade to come, and we have an appetite for the risk that comes with that. The journey has just begunCompensation: We aim to pay competitively for cash compensation and well above market for equity compensation because the whole team is all-in, and we want you to be too📍 Location: NYC, Flatiron office. In-person team.About the roleWe are redefining how accounting firms operate by building the first AI-driven platform tailored for their workflows. Our early customers are seeing transformational value, and our ability to scale depends on delivering an exceptional experience for every firm that joins Basis.As a Foundational Member of our Customer Success Team, you’ll be the bridge between our customers and our product. You’ll guide new firms through onboarding, ensure they see immediate and long-term value, and be the advocate for their needs internally. You’ll be the first line of defense for customer issues, ensuring smooth resolutions, while also working cross-functionally to influence our product roadmap. Your work will be instrumental in building long-lasting relationships that drive adoption, retention, and expansion.What we look forCustomer obsessed: You deeply understand customer needs, proactively solve problems, and go the extra mile to deliver a world-class experienceProblem solver: You thrive in ambiguity, quickly diagnosing customer issues and working cross-functionally to resolve themBias for action: You don't just identify problems, you take ownership and drive them to resolutionTechnical curiosity: You don't need to be an engineer, but you should be comfortable learning new software and explaining technical concepts to non-technical users Company-builder: Excited to lay the groundwork, technically and culturally, as we rapidly scaleOffice lover: Prefers shouting across a room over a slack message, seeking full-time in-office in NYCFirst principles reasoner: Basis is not a normal company, there will be a lot things that have worked in the past that won't work here. We need someone doesn't just know what things have worked before, but can apply those lessons to new situations All-in: This is not a 9-5, we have a massive opportunity ahead of us and are looking to further accelerate our velocity. We are optimizing for the best folks and happy to compensate generouslyIn accordance with New York State regulations, the salary range for this position is $100,000–$300,000. This range represents our broad compensation philosophy and covers various responsibility and experience levels. Additionally, all employees are eligible to participate in our equity plan and benefits program. We are committed to meritocratic and competitive compensation.