Top Customer Success Jobs Openings in 2025

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Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now…. Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s and more. Read stories from happy customers, what 1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025! In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we’ve raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The role... Manage a large portfolio of accounts (>100 accounts) and work with the commercial team to create a cohesive renewal experience for customers Maintain and report an accurate rolling 90-day forecast of renewals and accurately forecast renewal pricing, timing, and risks Actively engage with key decision-makers to identify customer requirements, agree on contract terms and uncover roadblocks to ensure on-time commitments Achieve customer goals and address concerns in short-term interactions Work with customers either in 1:1 engagements for high-impact objectives or by running 1:many success programs to impact target customer groups Contribute to the creation of digital CS playbooks and email sequences to drive user activation Follow the digital CS practices and strategy for each customer based on data analysis and the customer's needs Leverage tools, technology to deliver value and increase adoption of multiple accounts at once through 1:many programs, such as designing and launching email campaigns, creating new collateral, and hosting office hours Use data to identify risk or opportunity and segment a large book of business Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions Represent the voice of the customer and influence the product development roadmap Work closely with Finance and Legal teams to ensure all contracts are accurate About you... 3+ years of Sales / Customer Success / Account Management experience, preferably within an Enterprise SaaS organization Solid understanding of Enterprise SaaS application, specifically Customer Success Platforms such as Gainsight, ChurnZero, Vitally etc. Consistent track record of achieving personal and team goals History of thriving in a rapidly-changing environment Ability to grow business in a strategic manner, i.e. process oriented Experience managing a large volume of accounts Background in scaled program management, or building playbooks and campaigns in sales or customer success platforms Track record of prioritizing high volume accounts at different stages in the life cycle Strong negotiation skills  The good stuff... In addition to being a part of a great team, working in a fun and innovative environment, we offer... A competitive salary + stock options in our fast-growing Series D start-up. Private Medical Insurance (London) Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Fun culture with regular socials. A generous referral scheme. Pension contribution/salary sacrifice. (London) A brand new computer + monitor and an additional home office set-up budget. A huge opportunity for career growth as you’ll help shape a market-defining product.   Location: London Preferably

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About the Role:We are seeking a Clinical Customer Success Executive with a strong clinical and corporate background to join our team. This role leverages your medical expertise to drive client satisfaction and successful adoption of Hippocratic AI’s solutions. This role will partner with and report to the Chief Medical Officer.  While this is a remote role, it requires regular travel (up to 5 days a week) to client locations in London and regular in-office collaboration in Palo Alto, CA.Responsibilities:Build and maintain strong relationships with healthcare executives and clinical leadership, serving as a trusted medical advisor.Lead end-to-end product implementations, ensuring alignment with physician workflows and clinical decision-making processes.Provide clinical expertise to inform strategic decisions, particularly in areas such as diagnostic support and patient outcomes.Train clinical leaders on the use of Hippocratic AI solutions to address complex medical scenarios.Identify and advocate for advanced clinical use cases of AI technology to enhance care delivery and improve operational outcomes.Collaborate with internal teams (sales, product, engineering) to translate client feedback into impactful product enhancements.Define and track success metrics, including clinical outcome improvements, adoption rates, and operational efficiencies.Travel extensively to client sites to engage with physician teams and participate in in-office strategy discussions in Palo Alto.Qualifications Must-Have:Active Medical Doctor (MD) license5 years minimum of clinical experienceProven success in customer-facing roles, such as customer success, account management, or healthcare leadership.Strong background in project management.Strong communication and leadership skills.Ability to travel extensivelyPreferred:Experience with AI or technology integration in healthcare.Advanced understanding of healthcare workflows, compliance, and clinical outcomes.3+ years in corporate or health technology roles

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📐 About this roleEvery company grows differently, and we grow when we help our users write better, faster.  As a Customer architect, your objective will be to partner with your customers to support them in uncovering, and then creating solutions to serve their business needs, including creating custom templates and working through our APIs. Success will mean a meaningful increase in the number of customers actively leveraging these solutions in high impact ways. You will work alongside your account partners, including a CSM and Implementation manager, as the technical resource on account to support the adoption and realization of value for our largest customers. Your positivity, sense of curiosity, and ability to create champions from early adopters in the AI writing space will help shape our entire culture. If you have a builder mentality, this is the role for you. You'll be reporting to our VP of Customer success. 🦸🏻‍♀️ Your responsibilitiesSupport the Customer success and Account management team, and work with an assigned group of customers to scope use-cases that need to be supported by a customized solution, validate the technical feasibility, and then own the implementation. Scope the customer’s business and technical needs, including quantifying the existing problems, understanding their tools, workflows, data structure, and integration points to deliver incredible contentOwn the creation of custom templates, deployment of our Knowledge Graph capabilities and act as the technical resource for customers to leverage our APIs Communicate limitations and propose solutions, including their scope, resource needs, and projected timelinesDevelop and maintain a deep understanding of the Writer solutions, the broader AI and LLM landscape, as well as our customer’s ecosystem so you can offer prescriptive solution recommendationsWork closely with Engineering to QA the outputs from the implementation, calibrate, and iterate until we have an optimal output Develop new processes, systems and workflows to reduce time to value for our customersEnsure we have collateral, documentation and processes to support our customers in their technical integration needs Communicate the voice of the customer back to our Product and Engineering teams so we can make, relevant enhancements to our product⭐️ Is this you?5+ years of technical roles in SaaS including 3+ years of experience in solutions architect or technical account management role Experience managing a customer book of businessHave worked with Fortune 500 customers for a high growth, B2B SaaS companyExperience with generative AI and prompt engineering is a huge plusExperience working with APIsNice-to-have: Python chopsAn excellent communicator and collaborator, able to take complex technical concepts and translate to practical business language for non-technical audiencesHighly versatile, can lead a discovery session with multiple stakeholders up to a CIO level, uncovering use cases and business pain, while also being able to have the technical acumen to address complex technical hurdlesBusiness outcome oriented: a laser focus on delivering solutions that create meaningful business resultsTenured problem solver, able to identify the root cause of issues and work collaboratively to resolve An excellent collaborator, with experience working alongside account teams to drive towards custom results in a coordinated and unified manner.#LI-Hybrid 🍩 Benefits & perks (US Full-time employees)Generous PTO, plus company holidaysMedical, dental, and vision coverage for you and your familyPaid parental leave for all parents (12 weeks)Fertility and family planning supportEarly-detection cancer testing through GalleriFlexible spending account and dependent FSA optionsHealth savings account for eligible plans with company contributionAnnual work-life stipends for:Home office setup, cell phone, internetWellness stipend for gym, massage/chiropractor, personal training, etc.Learning and development stipendCompany-wide off-sites and team off-sitesCompetitive compensation, company stock options and 401kWriter is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.By submitting your application on the application page, you acknowledge and agree to Writer's Global Candidate Privacy Notice.