AI Creative & Design Jobs

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Scale’s Enterprise Applications business is growing faster than ever in the quest to develop reliable AI systems for the world’s most important decisions. As an AI Deployment Strategist you will be right at the center of it, helping our largest customers build, launch, and scale groundbreaking GenAI solutions that redefine their industries. You will take full ownership of our deployment success, turning bold ideas into real impact and ensuring every engagement delivers exceptional results. In this role, you will work directly with data, engineering, business and AI leaders at some of the world’s top Enterprises. You will guide projects from the first conversation through delivery, expansion, and measurable business outcomes. Within Scale, you will collaborate closely with Machine Learning, Engineering, and Finance teams to streamline execution, improve processes, and shape our approach to enterprise delivery. This is a fast-moving, high-impact role that blends customer strategy, operations, product strategy and execution. You will lead the team that serves as the voice of the customer and ensure their flawless execution of customer projects. You will own: Client Leadership & Growth: Own relationships with key enterprise customers and ensure every engagement runs smoothly, delivers value, and grows over time. Flawless Delivery & Execution: Manage delivery across multiple workstreams, ensuring timelines, quality standards, and SLAs are met. Strategic Account Expansion: Identify and pursue new opportunities within existing accounts that drive measurable business impact. Cross-Functional Problem Solving: Collaborate with EPD, Finance, and Operations to remove blockers, drive efficiency, and continuously improve how we deliver. Strategic Feedback Loop: Synthesize and communicate insights from customer engagements to help inform the long-term product roadmap and strategic direction. Mastering Complexity & Ambiguity: Bring structure, clarity, and momentum to complex projects in dynamic environments. Ideally, you’d have: 5+ years of work experience in high-growth, high-ambiguity environments. Successful candidates have had experience in MBB consulting, banking or private equity or as a technical product or program management role in the tech industry, but we are open to alternative profiles. A technical background (education or professional experience within CS, Economics, Statistics, Engineering or STEM field) Exposure to GenAI solutions via your current role or personal projects  A proven track record in building and expanding client relationships Ability to understand the ML concepts and build great relationships with technical customers Great cross-functional experience and collaborative ability Excellent verbal and written communications A track record of structured, analytics-driven problem solving A history of diligence and organization across multiple work streams An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results Willingness to travel up to 50% depending customer and deployment needs Nice to have: Exposure to enterprise AI or data infrastructure products. Deeper industry knowledge in healthcare, consumer, financial services Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You’ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:$189,200—$236,500 USDPLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.  We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information. We comply with the United States Department of Labor's Pay Transparency provision.  PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

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About Norm AiNorm Ai, the leading Legal & Compliance AI company, has a client base with a combined $30 trillion in assets under management. By turning legal code into AI code, Norm enables enterprises to move faster and more comprehensively in their legal and compliance processes with reliability and trust.Norm’s platform combines frontier AI, proprietary legal reasoning systems, and embedded legal and regulatory expertise.We have recently raised more than $140 million, backed by Blackstone, Bain Capital, Vanguard, Citi, New York Life, TIAA, Coatue, Craft Ventures, Henry R. Kravis (KKR co-founder), and Marc Benioff (Salesforce CEO).Norm Ai pioneered Legal Engineering, the process that empowers lawyers to build and supervise domain-specific AI agents with Norm’s proprietary suite of no-code software tools. We hired dozens of lawyers from premier U.S. law firms and trained them as Legal Engineers, who specialize in Large Language Model powered legal workflows.Norm Ai technology is deployed inside many of the largest and most consequential institutions in the world. The company is growing quickly and hiring across all teams.This RoleAs the first UK Engagement Manager at Norm Ai, you will play a critical role in ensuring the success and satisfaction of Norm Ai’s clients. You will be the key point of contact for clients, responsible for leading client onboarding, maintaining ongoing client relationships, and making sure that clients derive maximum value from the Norm Ai platform. Your primary goal is to ensure our clients are engaged, satisfied, and experiencing maximum value from Norm Ai providing deeply engaged, thoughtful, and proactive support, frequent updates, and tailored solutions. You will collaborate closely with cross-functional teams such as Legal Engineering, Product, Engineering and Sales to drive client success and act as an advocate for the client within Norm Ai, surfacing client feedback in an effective and actionable manner. As the face of Norm Ai to our clients, you will be tasked with translating complex legal, compliance, and business needs into actionable outcomes, ensuring clients are fully leveraging the platform’s capabilities. You will need to be comfortable presenting and navigating nuanced discussions on regulatory and compliance topics, with a focus on aligning Norm Ai’s technology to meet the specific challenges of each client’s industry and organization. Wherever possible, you will seek to go above and beyond to meet their needs and demonstrate the value of Norm Ai - whether that means preparing custom collateral for a meeting, visiting them in-person at their offices or combing through complex documentation in order to deeply understand client needs. You will ensure that our clients are successfully working with the Norm Ai platform by helping connect the dots between their regulatory perspective, their business context, and regulatory guidance so they fully understand the impact of our technology. You are a hard worker who is hungry to learn and to move a leading AI company forward. You will also take on strategic projects as and when needed in order to facilitate Norm Ai’s strategic objectives, helping Norm Ai tell its story through thoughtful, metrics based, and effective content creation.Drive client success: Lead comprehensive client onboarding processes, ensuring smooth implementation and adoption of the Norm Ai platform. Provide personalized support, ensuring that clients quickly see the value of our platform. Build and maintain strong, long-lasting relationships with clients by delivering proactive weekly updates and any additional training or guidance needed.Be scrappy: Look for any and all opportunities to add value to our clients. Leave no stone unturned and always strive for excellence. Be confident and compelling: Enter into situations with uncertain outcomes and work to drive success. Navigate highly complex conversations with grace, intelligence, and confidence. Responsive and hardworking: High responsiveness to client inbound and a strong desire to go the extra mile for our clients. Tell our story: Exceptional communication and relationship-building skills, with the ability to articulate complex concepts in a friendly, helpful way. Build pitch & collateral: Build compelling demos and collateral, including new assets that are fit to purpose. Flexible, problem-solving mindset: Identify and resolve any client issues in a timely manner, engaging other internal resources as needed to drive successful outcomes.Skills & Experience - Core5+ years of professional experience in client success, engagement, or account management roles within compliance, legal services, or technology.Experience working with legal professionals, compliance officers, or in highly regulated industries (e.g., financial services, insurance). Experience in client-facing roles.Demonstrated ability to manage complex client relationships and ensure client satisfaction. Exceptional communication and relationship-building skills, with the ability to convey complex concepts to clients in a clear, concise, and professional manner.Highly independent and comfortable working as an IC. Willingness and humility to serve in a supporting role when needed, and independence and desire to take the lead when needed. Detail-oriented with excellent organizational and project management skills.Skills & Experience - PlusesExperience working in a legal or compliance capacity.Prior experience in compliance consulting or working within financial services or insurance industries.Experience with AI or AI powered technologies. Experience at an early-stage venture-backed company.Experience in client-facing roles.What Success Looks Like30 daysYou have a deep understanding of the Norm Ai platform and the client onboarding process.You are familiar with the key compliance and regulatory frameworks that Norm Ai supports.You are able to clearly articulate Norm Ai’s value proposition and present a client demo.60 daysYou are independently managing client onboarding and providing regular status updates.You have built meaningful relationships with clients and understand their unique needs.You are proactively identifying potential issues and working to resolve them before they escalate.You have made meaningful contributions to our product team by surfacing feedback in a thoughtful, effective, and concise manner. You deeply understand how our technology works. 90 daysYou are leading the entire client engagement lifecycle, from onboarding to renewal.You are trusted by clients as an expert on both the Norm Ai platform and the legal/regulatory challenges they face.You are playing a key role in ensuring client renewals and upsells by demonstrating the continued value of the Norm Ai platform.You are able to enter any client conversation, including with no prior exposure to their business or compliance practices, and quickly shape the discussion in a way that benefits both the client and Norm Ai. Comp and Benefits£75,000–£110,000 a year plus equity.The range displayed in this job posting reflects the minimum and maximum target for new hire salary for this position. Individual pay is determined by various factors, including job-related skills (as uncovered during the interview process), experience, and relevant education or training. Our comprehensive benefits package includes a pension plan with an employer contribution and medical and dental insurance coverage. You'll thrive in our fast-paced learning environment where professional growth is constant. We offer a private London office with concierge, meeting rooms, and food included.If you’re interested in the role but aren’t sure whether you’re a good fit, we’d still like to hear from you.To learn more about Norm Ai, visit our website.

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Who we are Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time. Who you are Metropolis is seeking a transformative Accounting Manager to help lead our accounting function, focusing on corporate business operations and financial reporting. This role is crucial for modernizing accounting operations through process automation, scalable processes, and real-time analytics. You will participate in managing the general ledger and financial reporting, drive process improvement, and ensure compliance and participate in the annual audit. The successful candidate will utilize AI and Robotic Process Automation (RPA) to optimize workflows, automate tasks, and enhance efficiency. You will also help lead and develop a team of staff and senior accountants, fostering growth and operational excellence. What you'll do Complete month-end close activities accurately and according to department deadlines Help lead and mentor a team of staff and senior accountants, providing guidance, training, and performance feedback Identify opportunities to improve efficiency through automation and AI-driven tools in accounting workflows Collaborate with finance systems and data teams to implement automated reporting and reconciliation solutions Prepare and post journal entries; collect, analyze, and record data to general ledger system Record accruals, expense allocations, and month-end true-ups Review and reconcile balance sheet accounts monthly; assist with the monthly budgetary process for reporting and variance analysis Maintain financial historical records by filing accounting documents and related support Work closely with internal and external departments to ensure financial transactions are properly recorded and complete; answer accounting and financial questions by researching and interpreting data Participate in year-end audit to compile and prepare supporting schedules, work papers, and financial reports What we're looking for 7+ years of accounting experience Bachelor’s degree in accounting from an accredited university 2+ years of prior leadership experience within an accounting organization Ability to manage time for multiple tasks to meet established deadlines Excellent oral and written communication skills Ability to work with a low-ego, highly collaborative, cross-functional team Experience with accounting automation, AI-enabled analytics tools, or process optimization through technology (e.g., RPA, AI-based reconciliation, or workflow automation) Strong interest in leveraging AI and emerging technologies to enhance financial operations While not required, these are a plus: Experience in real estate CPA certification When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $115,000.00 USD to $140,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-AW1 #LI-OnsiteMetropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.

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Who we are Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time. Who you are Metropolis is seeking a transformative Accounting Manager to help lead our accounting function, focusing on corporate business operations and financial reporting. This role is crucial for modernizing accounting operations through process automation, scalable processes, and real-time analytics. You will participate in managing the general ledger and financial reporting, drive process improvement, and ensure compliance and participate in the annual audit. The successful candidate will utilize AI and Robotic Process Automation (RPA) to optimize workflows, automate tasks, and enhance efficiency. You will also help lead and develop a team of staff and senior accountants, fostering growth and operational excellence. What you'll do Complete month-end close activities accurately and according to department deadlines Help lead and mentor a team of staff and senior accountants, providing guidance, training, and performance feedback Identify opportunities to improve efficiency through automation and AI-driven tools in accounting workflows Collaborate with finance systems and data teams to implement automated reporting and reconciliation solutions Prepare and post journal entries; collect, analyze, and record data to general ledger system Record accruals, expense allocations, and month-end true-ups Review and reconcile balance sheet accounts monthly; assist with the monthly budgetary process for reporting and variance analysis Maintain financial historical records by filing accounting documents and related support Work closely with internal and external departments to ensure financial transactions are properly recorded and complete; answer accounting and financial questions by researching and interpreting data Participate in year-end audit to compile and prepare supporting schedules, work papers, and financial reports What we're looking for 7+ years of accounting experience Bachelor’s degree in accounting from an accredited university 2+ years of prior leadership experience within an accounting organization Ability to manage time for multiple tasks to meet established deadlines Excellent oral and written communication skills Ability to work with a low-ego, highly collaborative, cross-functional team Experience with accounting automation, AI-enabled analytics tools, or process optimization through technology (e.g., RPA, AI-based reconciliation, or workflow automation) Strong interest in leveraging AI and emerging technologies to enhance financial operations While not required, these are a plus: Experience in real estate CPA certification When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $115,000.00 USD to $140,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-AW1 #LI-OnsiteMetropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.

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Who we are Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time. Who you are Metropolis is seeking a transformative Accounting Manager to help lead our accounting function, focusing on corporate business operations and financial reporting. This role is crucial for modernizing accounting operations through process automation, scalable processes, and real-time analytics. You will participate in managing the general ledger and financial reporting, drive process improvement, and ensure compliance and participate in the annual audit. The successful candidate will utilize AI and Robotic Process Automation (RPA) to optimize workflows, automate tasks, and enhance efficiency. You will also help lead and develop a team of staff and senior accountants, fostering growth and operational excellence. What you'll do Complete month-end close activities accurately and according to department deadlines Help lead and mentor a team of staff and senior accountants, providing guidance, training, and performance feedback Identify opportunities to improve efficiency through automation and AI-driven tools in accounting workflows Collaborate with finance systems and data teams to implement automated reporting and reconciliation solutions Prepare and post journal entries; collect, analyze, and record data to general ledger system Record accruals, expense allocations, and month-end true-ups Review and reconcile balance sheet accounts monthly; assist with the monthly budgetary process for reporting and variance analysis Maintain financial historical records by filing accounting documents and related support Work closely with internal and external departments to ensure financial transactions are properly recorded and complete; answer accounting and financial questions by researching and interpreting data Participate in year-end audit to compile and prepare supporting schedules, work papers, and financial reports What we're looking for 7+ years of accounting experience Bachelor’s degree in accounting from an accredited university 2+ years of prior leadership experience within an accounting organization Ability to manage time for multiple tasks to meet established deadlines Excellent oral and written communication skills Ability to work with a low-ego, highly collaborative, cross-functional team Experience with accounting automation, AI-enabled analytics tools, or process optimization through technology (e.g., RPA, AI-based reconciliation, or workflow automation) Strong interest in leveraging AI and emerging technologies to enhance financial operations While not required, these are a plus: Experience in real estate CPA certification When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $115,000.00 USD to $140,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-AW1 #LI-OnsiteMetropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.

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About usAt Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, and Singapore.We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you’ll doDesign and deliver production-grade AI agents: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce.Drive the Agent Development Life Cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way.Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in London, embedding AI agents across their entire business stack to drive innovation and efficiency.Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product.Example projectsThese are some examples of projects that engineers on our team have worked on recently:Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churnDevelop and refine AI agents capable of navigating complex customer interactions, like troubleshooting a broken device and personalizing product recommendationsCreate generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog!Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent developmentExperiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customersWhat you'll bringExperience building and scaling end-to-end production systemsStrong technical problem-solving skills, especially in fast-changing, ambiguous environmentsA builder and tinkerer’s mindset with high agency - you find creative ways to overcome obstacles and shipComfort working directly with customers to understand their needs and solve real-world problemsExcellent communication skills - clear, direct, and persuasive across technical and non-technical audiencesEven better...Experience building or deploying AI/LLM systems in productionHave been a founder or founding engineer - you know what it means to balance craft, ownership, and speedFamiliarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineeringPrior experience with React, TypeScript, and/or GoPrevious roles where you interfaced with customers or led technical projects with external stakeholdersOur valuesTrust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.What we offerWe want our benefits to reflect our values and offer the following to full-time employees:Flexible (Unlimited) Paid Time OffMedical, Dental, and Vision benefits for you and your familyLife Insurance and Disability BenefitsRetirement Plan (e.g., 401K, pension) with Sierra matchParental LeaveFertility and family building benefits through CarrotLunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters mostFree alphorn lessonsThese benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.Be you, with usWe're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

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About usAt Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, and Singapore.We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you’ll doDesign and deliver production-grade AI agents: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce.Drive the Agent Development Life Cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way.Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in London, embedding AI agents across their entire business stack to drive innovation and efficiency.Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product.Example projectsThese are some examples of projects that engineers on our team have worked on recently:Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churnDevelop and refine AI agents capable of navigating complex customer interactions, like troubleshooting a broken device and personalizing product recommendationsCreate generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog!Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent developmentExperiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customersWhat you'll bringExperience building and scaling end-to-end production systemsStrong technical problem-solving skills, especially in fast-changing, ambiguous environmentsA builder and tinkerer’s mindset with high agency - you find creative ways to overcome obstacles and shipComfort working directly with customers to understand their needs and solve real-world problemsExcellent communication skills - clear, direct, and persuasive across technical and non-technical audiencesEven better...Experience building or deploying AI/LLM systems in productionHave been a founder or founding engineer - you know what it means to balance craft, ownership, and speedFamiliarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineeringPrior experience with React, TypeScript, and/or GoPrevious roles where you interfaced with customers or led technical projects with external stakeholdersOur valuesTrust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.What we offerWe want our benefits to reflect our values and offer the following to full-time employees:Flexible (Unlimited) Paid Time OffMedical, Dental, and Vision benefits for you and your familyLife Insurance and Disability BenefitsRetirement Plan (e.g., 401K, pension) with Sierra matchParental LeaveFertility and family building benefits through CarrotLunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters mostFree alphorn lessonsThese benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.Be you, with usWe're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

false

About usAt Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, and Singapore.We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll doBuild Enterprise-grade AI Agents: As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day.Engage with Customers: In the role, you will engage with all levels of our customers’ businesses:Discover and assess their requirements.Prepare and present demonstrations of Sierra’s agent.Address and overcome technical challenges in the business process by working with technical counterparts.Develop and improve Sierra virtual agents to fit and anticipate our customers’ needs and business processes.Become trusted advisors and drive strategic technical strategies for our customers.Shape the Product Roadmap: Work with Sierra’s engineering and product development teams to scope and implement new features essential to the success of your customers.What you’ll bring5-7+ years experience in product development of highly technical products.Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager.Experience crafting and tailoring a message for potential customers, including executives.Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments.Degree in a technical or related field, or equivalent professional experience.Even better...AI-related experience (experience with product development for AI agents a plus).Some coding experience with React, Typescript, and Go.MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles).Past roles that interface with end customers to influence software development.Our valuesTrust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.What we offerWe want our benefits to reflect our values and offer the following to full-time employees:Flexible (Unlimited) Paid Time OffMedical, Dental, and Vision benefits for you and your familyLife Insurance and Disability BenefitsRetirement Plan (e.g., 401K, pension) with Sierra matchParental LeaveFertility and family building benefits through CarrotLunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters mostFree alphorn lessonsThese benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.Be you, with usWe're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

false

About usAt Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, and Singapore.We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll doBuild Enterprise-grade AI Agents: As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day.Engage with Customers: In the role, you will engage with all levels of our customers’ businesses:Discover and assess their requirements.Prepare and present demonstrations of Sierra’s agent.Address and overcome technical challenges in the business process by working with technical counterparts.Develop and improve Sierra virtual agents to fit and anticipate our customers’ needs and business processes.Become trusted advisors and drive strategic technical strategies for our customers.Shape the Product Roadmap: Work with Sierra’s engineering and product development teams to scope and implement new features essential to the success of your customers.What you’ll bring5-7+ years experience in product development of highly technical products.Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager.Experience crafting and tailoring a message for potential customers, including executives.Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments.Degree in a technical or related field, or equivalent professional experience.Even better...AI-related experience (experience with product development for AI agents a plus).Some coding experience with React, Typescript, and Go.MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles).Past roles that interface with end customers to influence software development.Our valuesTrust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.What we offerWe want our benefits to reflect our values and offer the following to full-time employees:Flexible (Unlimited) Paid Time OffMedical, Dental, and Vision benefits for you and your familyLife Insurance and Disability BenefitsRetirement Plan (e.g., 401K, pension) with Sierra matchParental LeaveFertility and family building benefits through CarrotLunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters mostFree alphorn lessonsThese benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.Be you, with usWe're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

false

About usAt Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, and Singapore.We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll doAs a member of our Agent Strategist function at Sierra, you will be responsible for partnering with our Agent Product Managers and Agent Engineers to scope, build, and ship AI agents that handle thousands of customer conversations a day.You’ll play a central role in agent development, combining product strategy, conversational design, and customer insight to bring high-quality agents to life.Be a trusted advisor to our customers and drive their AI strategies.Build, design and refine conversational AI agents, gaining direct exposure to how these products are developed and improved.Drive execution and delivery of multiple complex, high-visibility agent development projects.Coordinate across technical and non-technical stakeholders through the full agent development lifecycle process.Ensure clear communication across all stakeholders while developing strong relationships.Contribute data-driven, strategic insights to customers and internal team decisions.What you'll bringOutstanding Communication Skills: Excellent verbal and written communication skills to convey complex technical information to non-technical stakeholders, fostering collaboration and driving projects forward with clarity.Technical Expertise: Strong understanding of software development, product management and engineering principles, enabling you to act as a strategic partner to customers and internal teams as we turn visionary ideas into agents.Problem-Solving and Analytical Skills: Strong analytical and critical thinking skills to grasp complex concepts, and to identify risks and issues, develop mitigation strategies, and handle unexpected challenges across customer relationships and products.Leadership and Team Management: Proven ability to manage multiple projects simultaneously, leading and inspiring teams to deliver innovative ideas and exceptional agents.Foundational Expertise:Degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience that demonstrates comparable expertise is a strong plus.MBA or comparable experience at the intersection of technology and operations is another strong plus.Our valuesTrust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.What we offerWe want our benefits to reflect our values and offer the following to full-time employees:Flexible (Unlimited) Paid Time OffMedical, Dental, and Vision benefits for you and your familyLife Insurance and Disability BenefitsRetirement Plan (e.g., 401K, pension) with Sierra matchParental LeaveFertility and family building benefits through CarrotLunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters mostFree alphorn lessonsThese benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.Be you, with usWe're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

false

About usAt Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, and Singapore.We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll doAs a member of our Agent Strategist function at Sierra, you will be responsible for partnering with our Agent Product Managers and Agent Engineers to scope, build, and ship AI agents that handle thousands of customer conversations a day.You’ll play a central role in agent development, combining product strategy, conversational design, and customer insight to bring high-quality agents to life.Be a trusted advisor to our customers and drive their AI strategies.Build, design and refine conversational AI agents, gaining direct exposure to how these products are developed and improved.Drive execution and delivery of multiple complex, high-visibility agent development projects.Coordinate across technical and non-technical stakeholders through the full agent development lifecycle process.Ensure clear communication across all stakeholders while developing strong relationships.Contribute data-driven, strategic insights to customers and internal team decisions.What you'll bringOutstanding Communication Skills: Excellent verbal and written communication skills to convey complex technical information to non-technical stakeholders, fostering collaboration and driving projects forward with clarity.Technical Expertise: Strong understanding of software development, product management and engineering principles, enabling you to act as a strategic partner to customers and internal teams as we turn visionary ideas into agents.Problem-Solving and Analytical Skills: Strong analytical and critical thinking skills to grasp complex concepts, and to identify risks and issues, develop mitigation strategies, and handle unexpected challenges across customer relationships and products.Leadership and Team Management: Proven ability to manage multiple projects simultaneously, leading and inspiring teams to deliver innovative ideas and exceptional agents.Foundational Expertise:Degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience that demonstrates comparable expertise is a strong plus.MBA or comparable experience at the intersection of technology and operations is another strong plus.Our valuesTrust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.What we offerWe want our benefits to reflect our values and offer the following to full-time employees:Flexible (Unlimited) Paid Time OffMedical, Dental, and Vision benefits for you and your familyLife Insurance and Disability BenefitsRetirement Plan (e.g., 401K, pension) with Sierra matchParental LeaveFertility and family building benefits through CarrotLunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters mostFree alphorn lessonsThese benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.Be you, with usWe're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

false

About usAt Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, and Singapore.We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll doAs a member of our Agent Strategist function at Sierra, you will be responsible for partnering with our Agent Product Managers and Agent Engineers to scope, build, and ship AI agents that handle thousands of customer conversations a day.You’ll play a central role in agent development, combining product strategy, conversational design, and customer insight to bring high-quality agents to life.Be a trusted advisor to our customers and drive their AI strategies.Build, design and refine conversational AI agents, gaining direct exposure to how these products are developed and improved.Drive execution and delivery of multiple complex, high-visibility agent development projects.Coordinate across technical and non-technical stakeholders through the full agent development lifecycle process.Ensure clear communication across all stakeholders while developing strong relationships.Contribute data-driven, strategic insights to customers and internal team decisions.What you'll bringOutstanding Communication Skills: Excellent verbal and written communication skills to convey complex technical information to non-technical stakeholders, fostering collaboration and driving projects forward with clarity.Technical Expertise: Strong understanding of software development, product management and engineering principles, enabling you to act as a strategic partner to customers and internal teams as we turn visionary ideas into agents.Problem-Solving and Analytical Skills: Strong analytical and critical thinking skills to grasp complex concepts, and to identify risks and issues, develop mitigation strategies, and handle unexpected challenges across customer relationships and products.Leadership and Team Management: Proven ability to manage multiple projects simultaneously, leading and inspiring teams to deliver innovative ideas and exceptional agents.Foundational Expertise:Degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience that demonstrates comparable expertise is a strong plus.MBA or comparable experience at the intersection of technology and operations is another strong plus.Our valuesTrust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.What we offerWe want our benefits to reflect our values and offer the following to full-time employees:Flexible (Unlimited) Paid Time OffMedical, Dental, and Vision benefits for you and your familyLife Insurance and Disability BenefitsRetirement Plan (e.g., 401K, pension) with Sierra matchParental LeaveFertility and family building benefits through CarrotLunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters mostFree alphorn lessonsThese benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.Be you, with usWe're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

false

About usAt Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, and Singapore.We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll doBuild Enterprise-grade AI Agents: As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day.Engage with Customers: In the role, you will engage with all levels of our customers’ businesses:Discover and assess their requirements.Prepare and present demonstrations of Sierra’s agent.Address and overcome technical challenges in the business process by working with technical counterparts.Develop and improve Sierra virtual agents to fit and anticipate our customers’ needs and business processes.Become trusted advisors and drive strategic technical strategies for our customers.Shape the Product Roadmap: Work with Sierra’s engineering and product development teams to scope and implement new features essential to the success of your customers.What you’ll bring5-7+ years experience in product development of highly technical products.Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager.Experience crafting and tailoring a message for potential customers, including executives.Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments.Degree in a technical or related field, or equivalent professional experience.Strong English and Japanese communication skills.Even better...AI-related experience (experience with product development for AI agents a plus).Some coding experience with React, Typescript, and Go.MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles).Past roles that interface with end customers to influence software development.Our valuesTrust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.What we offerWe want our benefits to reflect our values and offer the following to full-time employees:Flexible (Unlimited) Paid Time OffMedical, Dental, and Vision benefits for you and your familyLife Insurance and Disability BenefitsRetirement Plan (e.g., 401K, pension) with Sierra matchParental LeaveFertility and family building benefits through CarrotLunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters mostFree alphorn lessonsThese benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.Be you, with usWe're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

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About usAt Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, and Singapore.We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you’ll doDesign and deliver production-grade AI agents: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce.Drive the Agent Development Life Cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way.Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in London, embedding AI agents across their entire business stack to drive innovation and efficiency.Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product.Example projectsThese are some examples of projects that engineers on our team have worked on recently:Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churnDevelop and refine AI agents capable of navigating complex customer interactions, like troubleshooting a broken device and personalizing product recommendationsCreate generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog!Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent developmentExperiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customersWhat you'll bringExperience building and scaling end-to-end production systemsStrong technical problem-solving skills, especially in fast-changing, ambiguous environmentsA builder and tinkerer’s mindset with high agency - you find creative ways to overcome obstacles and shipComfort working directly with customers to understand their needs and solve real-world problemsStrong English and Japanese communication skills - clear, direct, and persuasive across technical and non-technical audiencesEven better...Experience building or deploying AI/LLM systems in productionHave been a founder or founding engineer - you know what it means to balance craft, ownership, and speedFamiliarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineeringPrior experience with React, TypeScript, and/or GoPrevious roles where you interfaced with customers or led technical projects with external stakeholdersOur valuesTrust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.What we offerWe want our benefits to reflect our values and offer the following to full-time employees:Flexible (Unlimited) Paid Time OffMedical, Dental, and Vision benefits for you and your familyLife Insurance and Disability BenefitsRetirement Plan (e.g., 401K, pension) with Sierra matchParental LeaveFertility and family building benefits through CarrotLunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters mostFree alphorn lessonsThese benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.Be you, with usWe're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

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About the TeamOpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. Achieving that goal requires effective engagement with public policy stakeholders and the broader community impacted by AI. Our Global Affairs team builds authentic, collaborative relationships with public officials and the policymaking community to inform and support our shared work. We ensure that insights from policymakers inform our efforts and – in collaboration with colleagues and external stakeholders – advance regulation, industry standards, and the safe, beneficial development of AI tools.About the RoleAs a State Government Affairs Lead, you will be part of a team leading OpenAI’s engagement across state and local governments. Reporting to the Head of U.S. State Policy and Partnerships, you will develop and maintain relationships with elected officials, agency leaders, local government representatives, and other key stakeholders throughout a number of states, and serve as a primary representative of OpenAI’s policy interests in your assigned states.OpenAI releases industry-leading research and tools. You will face new challenges as the impact of cutting edge generative AI technologies continues to be explored and as the needs of the organization evolve. Day-to-day work may encompass anything from helping to shape strategic initiatives and policy documents to preparing our leaders for engagements with government officials or representing OpenAI in private and public forums.You will also collaborate with civil society and industry partners, and advise internal teams on state and local-level opportunities, risks, and policy developments. Your work will span strategic advocacy, regulatory engagement, stakeholder coordination, and policy development—all in support of OpenAI’s broader policy goals and mission.We are looking for a self-directed and creative individual with significant state government advocacy experience, experience managing private sector and civil society relationships, plus a sophisticated understanding of AI-related legislative and regulatory issues and processes. Technical skills relating to generative AI models are highly desirable.This role will require frequent travel to various States to participate in meetings and events with key stakeholders. We offer relocation assistance to new employees.You should thrive in this role if you:Are deeply familiar with state and local government policies and processes, particularly those impacting AI, energy, infrastructure, and emerging technologies.Are a strategic coalition builder and campaign manager who thrives on cross-functional collaboration and public-private partnerships.Are highly organized, accountable, and capable of leading complex campaigns and initiatives across multiple stakeholders.Are passionate about responsible AI adoption and its intersection with economic growth, energy systems, and infrastructure development. You might thrive in this role if you:Demonstrated knowledge and understanding of the U.S. political system, institutions, and processes – particularly state governments – and the key policy issues and debates related to AIExperience advocating at the state government levelExperience managing consultants at the state levelStrong experience in technology policyTrack record of effectively working with cross-functional teams, especially engineering and research teams, and aligning a diverse range of internal and external partnersSound judgment and outstanding personal integrityAbility to execute in fast and flexible environments through rapid cycles of analysis, decision, and actionExcellent communication, presentation, and interpersonal skills, with the ability to convey complex technical and policy concepts to diverse audiencesStrong strategic thinking, problem-solving, and project management skillsGenuine care and knowledge about the impact of technology on societyPrevious work on AI issues and technical AI development expertise a significant plusAbout OpenAIOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.OpenAI Global Applicant Privacy PolicyAt OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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About MagicalOur agentic AI platform brings "AI employees" into the workplace to take over the repetitive, soul-crushing workflows that slow teams down. The result: organizations move faster, with sharper focus, and deliver better outcomes where it matters most, like improving patient care.The shift to agentic work is inevitable, and we’re leading it. As a founding member of our team you’ll be shaping the playbook for the future of work alongside a small, relentless team pushing the edge of what’s possible with AI.We're backed by the investors behind OpenAI, Anthropic, Hugging Face, and Notion, including Greylock, Coatue, Altman Capital and Lightspeed. The runway is long. The ambition is high. And the market is wide open.About the roleAs a Deployment Strategist, you’ll own the success of our largest and most strategic customers post-sale. You’ll be the connective tissue between the customer’s business goals and Magical’s agentic AI platform, partnering closely with Deployment Engineers to deliver high-impact implementations and drive expansions.You will:Own end-to-end implementations for a portfolio of customers - from pre-kickoff planning through go-live, early adoption, and scale-up.Act as engagement manager: build and run project plans, align stakeholders, manage risks and dependencies, and keep workstreams moving across customer, Magical, and third parties.Translate business goals into a deployment plan, defining use cases, success metrics, milestones, and an execution roadmap alongside our Deployment Engineers.Run regular customer touchpoints (weekly/bi-weekly standups, stakeholder syncs, exec readouts) to keep projects on track and surface decisions early.Programmatically run business reviews (QBRs/MBRs) that tell a clear ROI story, highlight operational impact, and create a natural path to expansion.Become a trusted advisor on workflow redesign and change management, especially in healthcare revenue cycle and operations-heavy environments.Partner with GTM on expansion: identify new workflows, sites, and departments to automate; shape proposals and rollout plans that make expansion low-friction.Champion the voice of the customer internally, feeding structured insights back to Product, Engineering, and Sales to influence roadmap and playbooks.Codify the playbook: help build templates, dashboards, checklists, and best practices that make every future deployment faster and more repeatable.You’ll work side-by-side with our Deployment Engineers and AE team, typically managing several customer programs at once.About youYou have 3–6+ years of experience in roles like management consulting, customer success, program management, solutions/engagement management, or similar in an enterprise SaaS or services environment.You’ve led complex implementations or transformation programs end-to-end, coordinating multiple stakeholders and workstreams to successful go-live.You’re exceptional at relationship building — from frontline operators to VP/C-suite — and comfortable running recurring touchpoints, workshops, and executive readouts.You’re structured and analytical: you think in frameworks, define clear KPIs, and can turn messy operational data into a crisp impact narrative.You have a commercial mindset: you naturally look for ways to deepen value, expand scope, and help Sales frame and close expansions without being “salesy.”You’re comfortable working with technical partners (e.g., engineers, solutions architects) and can translate between business requirements and technical execution.You thrive in early-stage chaos: you want to write the playbook, not just follow one.You have a strong bias to action and are willing to do whatever it takes to unblock progress and make the deployment successful.Bonus: experience in healthcare, revenue cycle management, or other operations-heavy domains; exposure to AI/automation is a plus, not a requirement.Located in SF/Toronto or willing to relocate.What we offerA chance to be an early team member at a fast-growing, ambitious companyThe opportunity to push the boundaries of what’s possible with AIA modern stack and the latest tools to do your best workCompetitive salary and meaningful equityUnlimited PTOFun team offsites, past trips include Iceland, Lisbon, Cancun, and Costa RicaIf you’d like, I can also spin a shorter “LinkedIn version” and a more formal JD (with levels/comp bands placeholders) from this.

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About the TeamLike every team at OpenAI, the Marketing team contributes to our broader mission of ensuring responsible and widespread adoption of artificial intelligence. With that aim in mind, we are responsible for developing and executing strategies that drive awareness, engagement, and usage for OpenAI’s products and platform amongst our core audiences. We take a data-driven approach to understand our customers' needs and challenges, ensuring that their voices are reflected in product development and messaging. We then partner closely with Product, Engineering, Research, Comms, and Design teams to create a cohesive customer experience across all our channels. Our focus extends beyond just promoting product features; we aim to provide valuable insights and resources that help our users make the most out of AI technologies.About the RoleAs a Product Marketing Manager for Consumer PMM, you will drive marketing strategies that fuel adoption and engagement for one of the world’s most widely used AI products. This role calls for a strategic marketer who can craft compelling narratives by deeply understanding both ChatGPT’s capabilities and the needs of our diverse users.This role reports into the Product Marketing Lead, and offers a unique opportunity to shape how we build sustained marketing programs for ChatGPT across organic channels, paid media, lifecycle marketing, in-product and more.This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.In this role, you will:Collaborate with product and research teams to translate complex technical concepts into clear, user-centric messaging.Leverage market research and competitive analysis to inform product positioning and identify growth opportunities.Partner with brand strategy and integrated marketing to develop marketing and creative briefs that inspire best-in-class work.Create and manage marketing campaigns, content, and materials that grow engagement, adoption and revenue.Analyze product usage data and user feedback to refine marketing strategies and improve user experience. You might thrive in this role if you:10+ years of experience in consumer or product marketing, with a strong focus in technology.Excellent communication and storytelling skills.Naturally cut through complexity and distill what matters into its simplest form.Strong creative judgment and ability to give clear, constructive feedback that elevates the work.Systems thinker who considers the holistic user journey on and off product.Proven track record of successful product launches and campaigns that drive adoption and revenue.Ability to work cross-functionally in a fast-paced, dynamic environment.About OpenAIOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.OpenAI Global Applicant Privacy PolicyAt OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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About DecagonDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.About the Team:Decagon’s Agent Success team is a newly formed and high-impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of CSMs who build best practices, guide customers through high-value deployments and bring customer insight into product strategy. You will help define how we deliver value to enterprise customers and contribute to building a team that scales with the company. About the Role:As a founding member of Decagon’s Agent Success team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real-world environments. This role blends relationship management with hands-on execution and is ideal for someone who thrives in a fast-paced setting and wants to help build Agent Success at a high-growth company. This is a fully in office role based in our New York City office following onboarding in our San Francisco HQ.Responsibilities:Play a key role in shaping the Agent Success function and laying the groundwork for how it operates at DecagonBuild meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisorCo-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realizationContinuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practicesExpertly communicate with customer stakeholders, from individual contributors all the way to C-level executivesIdentify and support new projects and initiatives to best support our team and customersCollaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needsYou may be a good fit if you have:4+ years of customer facing experience in a technical and customer facing role in B2B SaaS Proven experience managing large customers and driving highly visible projects involving multiple stakeholdersExcellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiencesStrong interpersonal, persuasion and teamwork skillsBusiness understanding of GTM sales teams and processesStrong technical acumen and passion for the overall agent building process (ability to code not required or needed)Even better if you:Are familiar with Agentic AI tool deployments in large organizationsHave working knowledge of Customer Support processes, systems, and best practicesHave experience in a high-growth startup environmentHave a bachelor's degree in Science, Technology, Engineering, Math or similar fieldsBenefits:Comprehensive medical, dental, and vision benefits.Flexible vacation policy—take what you need to recharge.Daily meals and snacks to keep you energized and focused. Compensation: $160K-$220K OTE + equity

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About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. _*]:min-w-0 !gap-3.5"> As a Mid Market Account Executive at Anthropic, you'll drive adoption of safe, frontier AI by securing strategic deals with established companies of hundreds or thousands of employees across traditional industries including manufacturing, retail, healthcare, financial services, and logistics. You'll leverage your consultative sales expertise to propel revenue growth while becoming a trusted partner to customers, helping them identify practical AI applications that enhance operational efficiency and drive competitive advantage. In collaboration with GTM, product, and marketing teams, you'll continuously refine our value proposition, sales methodology, and market positioning to resonate with conservative business leaders focused on measurable ROI and risk mitigation. The ideal candidate will have a passion for guiding traditional organizations through technology transformation, building consensus among diverse stakeholders, and executing long-term strategies that drive sustainable AI adoption. By facilitating deployment of Anthropic's AI solutions in established business environments, you will help organizations modernize their operations while advancing the ethical development of AI. Anthropic is an AI safety and research company that works to build reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our customers and for society as a whole. Our interdisciplinary team has experience across ML, physics, policy, business, and product. Responsibilities Drive new business revenue by navigating complex organizational structures to reach decision-makers and educate them on practical AI applications Execute sales strategies tailored to traditional industry procurement cycles and conservative decision-making processes to exceed revenue quotas Identify new operational use cases within traditional business functions and collaborate cross-functionally to position AI as practical enhancement solutions Build consensus among C-suite executives, IT directors, operations leaders, and procurement teams around AI adoption strategies Gather customer feedback to inform product roadmaps and strengthen value propositions for risk-conscious organizations Refine mid-market sales methodology by incorporating learnings into playbooks and optimizing processes for longer decision cycles You may be a good fit if you have: 8+ years B2B software sales experience with 5+ years closing in mid-market accounts within traditional industries Fluency in German and English to expand our client base in multilingual markets Traditional industry expertise in manufacturing, retail, healthcare, financial services, logistics, or professional services Track record closing €100K-€5M deals with 6-12 month sales cycles in conservative business environments Experience as a strategic business advisor facilitating change management and technology adoption Proven ability navigating complex procurement processes and building consensus among diverse stakeholder groups Consultative selling approach translating technical AI capabilities into business language for conservative decision-makers History of exceeding quota while managing longer sales cycles across multiple traditional industry accounts Strong communication skills engaging audiences from technical teams to C-level executives Industry acumen with analytical approach to positioning AI as operational enhancement rather than disruptive technology Change management mindset for guiding conservative organizations through technology adoption Business outcome focus with ability to articulate ROI frameworks and demonstrate measurable operational improvements Passion for AI with commitment to safe, responsible deployment in stability-focused business environments Deadline to apply: None. Applications will be reviewed on a rolling basis.  The expected base compensation for this position is below. Our total compensation package for full-time employees includes equity, benefits, and may include incentive compensation. The expected base compensation for this position is below. Our total compensation package for full-time employees includes equity, benefits, and may include incentive compensation.Annual Salary:€155.000—€205.000 EURLogistics Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process

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AI at ZapierAt Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.About ZapierWe're humans who simply think computers should do more work.At Zapier, we’re building a platform to help millions of businesses scale with automation and AI. Our mission is simple: make automation work for everyone. As a member of the team, you’ll collaborate with intelligent, curious people, build and apply cutting-edge tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.Our Commitment to ApplicantsCulture and Values at ZapierZapier Guide to Remote WorkZapier Code of ConductDiversity and Inclusivity at ZapierStaff Applied AI Engineer, AI CapabilitiesAbout The RoleZapier is hiring a Staff Applied AI Engineer for our AI Capabilities team, the group responsible for building the shared AI execution platform that powers every AI product at Zapier, including Agents, Chatbots, AI by Zapier, and future orchestration experiences.This is one of the most foundational engineering roles at Zapier today.AI Capabilities is unifying the runtimes, tooling, data models, and orchestration layers behind our AI products into a single, reliable, high-quality platform with great ergonomics. We’re building what Zapier’s AI foundation should have been from day one—and we’re delivering it in a way that accelerates all other AI teams.As the Staff Applied AI Engineer on this team, you’ll bring deep technical expertise in LLMs, orchestration, evaluation, runtime systems, and platform engineering. You’ll help shape our unified architecture, guide tough tradeoffs, elevate our engineering standards, and ensure the platform is scalable, safe, cost-efficient, and easy to build on.If you want to work on hard AI platform problems that directly impact user-facing products—and you’re energized by building the foundation that other AI-focused teams and millions of users will rely on—you’ll thrive here.Why this is different (and exciting)This is a rare opportunity to help build the AI platform behind one of the world’s largest automation ecosystems. The AI Capabilities team empowers every runtime AI product at Zapier; Agents, Chatbots, AI by Zapier, and the orchestration surfaces yet to come.You’ll work on challenges that matter: making AI reliable, fast, safe, cost-efficient, and easy to build on. Your work will enable product teams to ship smarter features faster, and you’ll see your impact reflected directly in the experiences our customers use to run their businesses.If you’re excited about high-leverage engineering work that blends platform design, system architecture, and applied AI, this role gives you a front-row seat to shape how intelligent automation gets built at scale.About YouProven engineering impact: You’ve driven outcomes in complex, cloud-based systems used by real customers. Bonus: you’ve helped win or expand enterprise deals—leading POCs, navigating security/compliance reviews, or shaping product requirements to land enterprise adoption. Many strong candidates for our Staff roles have 10+ years’ experience. We hire for impact and capability, not years.LLM expertise: You have at least 2 years or equivalent depth of hands-on work with large language models in production, including user-facing products leveraging agent architectures. You are familiar with transformer networks, attention mechanisms, and their role in generating responses, function calls, and other complex tasks.Evaluation & retrieval systems: You have direct experience deploying evaluation frameworks for LLMs (performance, reliability, bias) and building Retrieval-Augmented Generation (RAG) systems. You have nuanced perspectives and experience with indexing/chunking strategies, semantic search, and vector databases, and how they differ from traditional retrieval methods.Builder first: You lead through hands-on contribution—pairing with product teams, unblocking adoption, modeling best practices, and shipping. You execute, not just advise.Pragmatic judgment over novelty: You separate signal from hype. You’re comfortable saying “not ready for production” (and explaining why), and you partner with product to decide when to keep exploring vs. when to lock down, standardize, and scale—using results from evals, user impact, and clear cost/latency tradeoffs.You design for scale and ambiguity. You can design systems and solutions in complex, high-scale environments—where priorities are fluid and ambiguity is the norm.Skilled communicator: You’re known for moving fluidly between pair programming, cross functional problem-solving, and customer discovery. You evaluate long vs. short-term solutions through the lens of speed to impact and cohesion of customer experience. You form trusting relationships and know how to bring others with you.You are an AI power user. You proactively embrace AI as a core part of your engineering toolkit and are excited to explore new ways it can accelerate learning, development, and operations. You don’t just use AI—you advocate for it, sharing your workflows and helping others level up.Things You’ll DoLead key architectural efforts in our unified AI platform: You’ll help define the orchestrator architecture, shared runtime components, and foundational APIs that bring Chatbots, Agents, AI by Zapier, and future experiences onto one high-quality platform.Guide high-impact technical decisions across AI Capabilities: You’ll influence choices around orchestration patterns, execution flows, shared tools, memory, safety, and data model design.Provide technical oversight as we consolidate runtimes: You’ll help navigate the merging of multiple systems into a single orchestrator; balancing reliability, speed, safety, and developer ergonomics.Partner deeply with product teams across the AI org: You’ll work closely with Agents, Chatbots, AI Tasks, Copilot, and Chat surfaces to support migrations, define interfaces, and translate product needs into platform capabilities.Mentor engineers and raise the technical bar for AI Capabilities: You’ll share patterns, teach practical AI engineering, and help grow the platform engineering culture on the teams you work with.Work Hours & Collaboration ExpectationsThis role is open to candidates globally. Because the majority of our stakeholders, partner teams, and decision-makers are based in North America, this role requires working standard Eastern Time (ET) hours at least three days per week to support real-time collaboration, technical reviews, and cross-functional decision-making.Outside of those days, you may set your own working hours, provided they support the needs of your team and comply with local labor regulations. We're committed to ensuring this schedule is sustainable and will partner with you during the hiring process to assess feasibility based on your location.Application Deadline:The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.