Top AI NLP Engineer Jobs Openings in 2025

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YOUR MISSION: As a Lead Agent Architect at Parloa, you will play a key role in transforming customer service with AI Agents. As part of the Professional Service Team, you will manage the end-to-end deployment of Parloa's solutions, enhancing customer experiences for clients and partners. Using your expertise in Large Language Models (LLMs), Natural Language Understanding (NLU), and conversational design, you will craft effective AI workflows, ensuring quality, performance, and seamless operation. Additionally, you will guide clients and partners in maximizing the value of Parloa's AI solutions, driving innovation in customer service. IN THIS ROLE YOU WILL: Guide customers and partner through the different phases of AI Agent implementations, providing strategic advice and scoping the implementation plan Drive the analysis of customer requirements and tailor precise prompts to guide AI agents in delivering behavior aligned with user needs reflecting the intended conversational and functional experience. Simplify complex workflows and company processes into digestible components, enabling the LLM to understand and handle challenging tasks effectively. Identify and solve blockers together with other departments from Parloa (e.g. Product and Solution Engineers or Sales) and the customer. Ensure seamless system integration (e.g. API calls) within the AI agent, optimizing interactions and data exchange with external systems. Document best practices, how-to’s and product capabilities for internal and external. Share and represent the knowledge and expertise of the Agent Architect team with Parloans, Customers and Partners Apply SSML to fine-tuned TTS voice pronunciation, ensuring adherence to customer brand standards Collaborate with our developers and Agent Integration Engineers to integrate customers’ systems to their AI Agents Mentor and help younger colleagues  of your team on their journey   WHAT YOU BRING TO THE TABLE: Proficiency in applying advanced prompt engineering techniques Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes 3+ years of proven experience in conversation design and AI agent development, with a demonstrated ability to create engaging and intuitive conversational experiences, reflecting a deep understanding of user needs and behaviors Strong project and stakeholder management skills, with passion for meeting milestones and effective communication An understanding of data structures and how information is stored and transmitted across different systems You know your user: you are an expert in understanding your user's needs, who they are, and how they interact with a bot. Experience in planning and executing rigorous testing procedures to guarantee the accuracy and performance of AI Agents Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience Significant experience dealing with Enterprise customers C2 level German and C1 level English skills   WHAT'S IN IT FOR YOU? Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture. Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI. Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches Competitive compensation and equity package. Flexible working hours, 28 vacation days and workation opportunities. Access to a training and development budget for continuous professional growth. Regular team events, game nights, and other social activities. Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks. Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.   Your recruiting process at Parloa: Recruiter video call → Meet your manager → Challenge Task & Expert interview → Bar Raiser Interview        Why Parloa?  Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York. When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey. Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team. Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

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This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI.What we doThe Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.About the RoleIf you’re a professional who works with AI Data Annotation and friendly user of LLMs, Mindrift offers a unique opportunity to apply your editing, annotating, fact-checking and creative skills to an AI training project.This is a freelance role for a project, and your typical tasks may include: Conduct high-quality web searches to verify facts, gather supporting data, and cross-check AI responses. Perform fact-checking and intent verification to ensure AI responses align with the user's goals. Carefully review and flag any inaccuracies, inconsistencies, or irrelevant answers. Provide structured feedback on AI-generated content to help improve model performance. Work effectively with large language models (LLMs), understanding their capabilities and limitations, and applying best practices when interacting with them. Prompt generation with a purpose to receive the best quality result of LLMs. How to get startedSimply apply to this post, qualify, and get the chance to contribute to projects aligned with your skills, on your own schedule. From creating training prompts to refining model responses, you’ll help shape the future of AI while ensuring technology benefits everyone.Requirements You are currently enrolled in or completed a Bachelor's degree or higher. You have professional and/or educational experience in data annotation, demonstrate a deeper-than-user-level interest in AI, and possess intellectual breadth and curiosity. You are skilled in web searching, fact-checking, intent-checking, able to work with LLMs and have great attention to detail. Your level of English is upper-intermediate (B2) or above. You are ready to learn new methods, able to switch between tasks and topics quickly and sometimes work with challenging, complex guidelines. Our freelance role is fully remote so, you just need a laptop, internet connection, time available and enthusiasm to take on a challenge. BenefitsWhy this freelance opportunity might be a great fit for you? Take part in a part-time, remote, freelance project that fits around your primary professional or academic commitments. Work on advanced AI projects and gain valuable experience that enhances your portfolio. Influence how future AI models understand and communicate in your field of expertise.

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🎤 Why voize? Because we’re more than just a job!At voize, we’re revolutionizing the healthcare industry with AI: Nurses simply speak their documentation into their smartphones, and our AI automatically generates the correct entries. This saves each nurse an average of 39 minutes per day, improves the quality of documentation, and makes their daily work much more rewarding.voize is YCombinator-funded, already in use at over 1000 senior care homes, and has grown by 100% in the last 90 days. Our customers save over 3.5 million hours annually - time spent on people instead of paperwork.But this is just the beginning. With our self-developed voize AI, we’re transforming not only the healthcare industry, but also have the potential to create value in many other sectors – from healthcare to inspections.As a dynamic team, we blend cutting-edge technology with social impact. And now, we are looking for You to join us!💡 Your Mission: Improve our US-English AI!In your role as Language Specialist for US-English you will support the development of US-English AI systems with your language and cultural expertise. This role can be carried out from anywhere in Germany (remote)🚀 Your Daily BusinessEnsuring data quality (voice input, text data) through regular review, error correction, and dataset updatesProviding localization workAnalyzing data and identifying patternsSharing knowledge and insights within the teamCoordinating and collaborating with the development team to analyze and resolve data-related issues.🤝 Your Skillset – What you bring to the tablePursuing studies in relevant fields such as Language, Literature, Nursing, Biology, or MedicineKnowledge and interest for health care topicsStrong command of both spoken and written US English, with a deep understanding of cultural intricacies.A focused and accurate approach to working with text, with a willingness to handle repetitive tasksValue a high performing team spirit and enjoy of working in an interdisciplinary environmentYou are self-driven, motivated, reliable, and have good time management skillsYou are enrolled at a German university and available to work 20 hours per week.🎯 Our Success Mindset – How we work at voizeResilience is one of your strengths – you see challenges as opportunities, not obstaclesIterative working suits you – you test, learn, and improve constantly instead of waiting for perfectionCommunication & feedback come naturally to you – you openly address issues and both give and receive constructive feedback.🌱 Growing together - what you can expect at voizeFlexible working hours because you know when you work best!25 days of vacation – and your birthday off✨ Ready to talk? Apply now! 🚀Intro Call with our Teamlead Data (30min) – An informal conversation about you, your motivation, and how we work at voizeTake Home Exercise (max. 1h) - You’ll gain an understanding of the team’s daily businessExpertise Deep Dive (45min) – We talk about your expertise and how you can contribute to what we are building at voize

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Ready to be a part of something big? Join our team at SoundHound AI, where AI innovation and real-world impact come together. We unite voice AI, generative AI, and conversational AI to deliver powerful AI solutions that reimagine how people interact with the products and services they rely on. Whether it’s voice-enabling vehicles, streamlining patient journeys, or enhancing customer service, our multilingual, omnichannel AI technology touches the lives of hundreds of millions of people around the world. Linguistic Engineers develop and localize automotive domains and ASR for automotive customers. In this role, you will: Localize automotive NLU software into multiple languages Analyze production data to identify issues and improve the performance of NLU, NLG, and ASR systems Ensure the quality of deliverables in collaboration with the quality team Coordinate localization projects with key stakeholders, including linguists, engineers, TPM We would love to hear from you if: You have 1–5 years of experience and a Bachelor’s or Master’s degree in Natural Language Processing, Computer Science, or a related field such as linguistics, translation, or language studies. You have a strong background in NLU/NLP/ASR technologies You are proficient in Python and Bash, with required knowledge of C++. You are experienced with version control software such as Git You are familiar with task management tools such as Jira and Confluence You are fluent in English and possess excellent analytical and communication skills This role is available throughout France. Employees within a 100-kilometer radius of our Paris office are expected to work from the office on three pre-scheduled “core days” each month to encourage cross-team connection and in-person collaboration. Aside from these office-specific “core days,” this job allows for hybrid or in-office workplace setting options. Our recruiting team will provide a specific salary range based on location and years of experience. In addition to salary and equity, you will receive comprehensive healthcare, paid time off, and other benefits. [Please note that if your application is advanced, the initial step will be an invitation to partake in a pre-assessment.] ________________________________ By working at SoundHound AI, you will join hundreds of employees across the globe who strive every day to create exceptional AI-powered experiences for customers, employees, and patients. We are a values-driven company that is supportive of one another, open and honest, undaunted by challenges, nimble and focused, and determined to excel and win. Our mission is to build voice AI for the world and use our global, diverse perspectives to achieve real generational breakthroughs. SoundHound ensures that individuals with disabilities are provided reasonable accommodations to participate in the interview process, perform essential job functions, and receive other employment benefits. Learn more about our philosophy, benefits, and culture at https://www.soundhound.com/careers.  To view our job applicant privacy policy, please visit https://static.soundhound.com/corpus/ta/applicantprivacynotice.html.   #LI-PP1 #LI-ONSITE

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YOUR MISSION: As a Senior AI Agent Architect at Parloa, you will play a key role in transforming customer service with AI Agents. As part of the Professional Service Team, you will manage the end-to-end deployment of Parloa's solutions, enhancing customer experiences for clients and partners. Using your expertise in Large Language Models (LLMs), Natural Language Understanding (NLU), and conversational design, you will craft effective AI workflows, ensuring quality, performance, and seamless operation. Additionally, you will guide clients and partners in maximizing the value of Parloa's AI solutions, driving innovation in customer service. IN THIS ROLE YOU WILL: Guide customers and partners through the different phases of AI Agent implementations, providing strategic advice and scoping the implementation plan Drive the analysis of customer requirements and tailor precise prompts to guide AI agents in delivering behavior aligned with user needs reflecting the intended conversational and functional experience. Simplify complex workflows and company processes into digestible components, enabling the LLM to understand and handle challenging tasks effectively. Identify and solve blockers together with other departments from Parloa (e.g. Product and Agent Integration Engineering or Sales) and the customer. Ensure seamless system integration (e.g. API calls) within the AI agent, optimizing interactions and data exchange with external systems. Document best practices, how-to’s and product capabilities for internal and external. Share and represent the knowledge and expertise of the Agent Architect team with Parloans, Customers and Partners Apply SSML to fine-tuned TTS voice pronunciation, ensuring adherence to customer brand standards Collaborate with our developers and Agent Integration Engineering to integrate customers’ systems to their AI Agents WHAT YOU BRING TO THE TABLE: Proficiency in applying advanced prompt engineering techniques Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes 3+ years of experience in conversation design and AI agent development, with a demonstrated ability to create engaging and intuitive conversational experiences, reflecting a deep understanding of user needs and behaviors Strong project and stakeholder management skills, with passion for meeting milestones and effective communication An understanding of data structures and how information is stored and transmitted across different systems You know your user: you are an expert in understanding your user's needs, who they are, and how they interact with a bot. Experience in planning and executing rigorous testing procedures to guarantee the accuracy and performance of AI Agents Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience   WHAT'S IN IT FOR YOU? Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture. Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI. Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches Competitive compensation and equity package. Flexible working hours, 28 vacation days and workation opportunities. Access to a training and development budget for continuous professional growth. Regular team events, game nights, and other social activities. Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks. Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.   Your recruiting process at Parloa: Recruiter video call → Meet your manager → Challenge Task & Expert interview → Bar Raiser Interview        Why Parloa?  Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York. When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey. Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team. Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

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YOUR MISSION: As a Lead AI Agent Architect at Parloa, you will play a key role in transforming customer service with AI Agents. As part of the Professional Service Team, you will manage the end-to-end deployment of Parloa's solutions, enhancing customer experiences for clients and partners. Using your expertise in Large Language Models (LLMs), Natural Language Understanding (NLU), and conversational design, you will craft effective AI workflows, ensuring quality, performance, and seamless operation. Additionally, you will guide clients and partners in maximizing the value of Parloa's AI solutions, driving innovation in customer service. IN THIS ROLE YOU WILL: Guide customers and partner through the different phases of AI Agent implementations, providing strategic advice and scoping the implementation plan Drive the analysis of customer requirements and tailor precise prompts to guide AI agents in delivering behavior aligned with user needs reflecting the intended conversational and functional experience. Simplify complex workflows and company processes into digestible components, enabling the LLM to understand and handle challenging tasks effectively. Identify and solve blockers together with other departments from Parloa (e.g. Product and Solution Engineers or Sales) and the customer. Ensure seamless system integration (e.g. API calls) within the AI agent, optimizing interactions and data exchange with external systems. Document best practices, how-to’s and product capabilities for internal and external. Share and represent the knowledge and expertise of the Agent Architect team with Parloans, Customers and Partners Apply SSML to fine-tuned TTS voice pronunciation, ensuring adherence to customer brand standards Collaborate with our developers and Agent Integration Engineers to integrate customers’ systems to their AI Agents Mentor and help younger colleagues  of your team on their journey   WHAT YOU BRING TO THE TABLE: Proficiency in applying advanced prompt engineering techniques Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes 3+ years of proven experience in conversation design and AI agent development, with a demonstrated ability to create engaging and intuitive conversational experiences, reflecting a deep understanding of user needs and behaviors Strong project and stakeholder management skills, with passion for meeting milestones and effective communication An understanding of data structures and how information is stored and transmitted across different systems You know your user: you are an expert in understanding your user's needs, who they are, and how they interact with a bot. Experience in planning and executing rigorous testing procedures to guarantee the accuracy and performance of AI Agents Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience Significant experience dealing with Enterprise customers C2 level German and C1 level English skills   WHAT'S IN IT FOR YOU? Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture. Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI. Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches Competitive compensation and equity package. Flexible working hours, 28 vacation days and workation opportunities. Access to a training and development budget for continuous professional growth. Regular team events, game nights, and other social activities. Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks. Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.   Your recruiting process at Parloa: Recruiter video call → Meet your manager → Challenge Task & Expert interview → Bar Raiser Interview        Why Parloa?  Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York. When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey. Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team. Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

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At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what’s the role all about?  The Prompt Engineer optimizes prompts to generative AI models across NiCE's Illuminate applications. As part of the Illuminate Research team, the Prompt Engineer works with several groups in the business to help our applications deliver the highest quality customer experience. The Prompt Engineer partners with global development teams to help diagnose and resolve prompt-based issues. This includes helping to define and execute tests for LLM-based systems that are difficult to evaluate with traditional test automation tools. The Prompt Engineer also helps educate the development teams on advances in prompt engineering and helps update production prompts to evolving industry best practices.   How will you make an impact? Regularly review production metrics and specific problem cases to find opportunities for improvement. Help diagnose and resolve issues with production prompts in English. Refine prompts to generative AI systems to achieve customer goals. Collect and present quantitative analysis on solution success. Work with application developers to implement new production monitoring tools and metrics. Work with architects and Product Managers to implement prompts to support new features. Meet regularly with teams working in United States Mountain and Pacific time zones (UTC-7:00 and UTC-8:00). Review new prompts and prompt changes with Machine Learning Engineers. Consult with Machine Learning Engineers for more challenging problems. Stay informed about new advances in prompt engineering.   Have you got what it takes?  Fluent in written and spoken English. BS in technology-related field such as computer science, business intelligence/analytics, or finance. 5- 7 years' work experience in a technology-related industry or position. Familiarity with best practices in prompt engineering, to include differences in prompts between major LLM vendors. Ability to develop and maintain good working relationships with cross-functional teams. Ability to clearly communicate and present to internal and external stakeholders. Experience with Python and at least one web app framework for prototyping, e.g., Streamlit or Flask.   What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!   Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7815 Reporting into: Tech Manager Role Type: Individual ContributorAbout NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.  

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At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.****This role does not support Visa sponsorship****   About the Role As a Prompt Engineer on NICE’s Illuminate Research team, you’ll play a key role in shaping how generative AI is used across our Illuminate applications. Your primary mission will be to optimize, maintain, and innovate the prompts powering our AI models to ensure world-class customer experiences. You'll collaborate with cross-functional teams including development, product, and customer-facing groups to improve prompt performance, resolve prompt-based issues, and support custom solutions. Your work will directly impact the accuracy, clarity, and responsiveness of our AI-driven applications used by customers worldwide. What You’ll Do Analyze production metrics and customer feedback to identify opportunities for prompt improvement Debug, refine, and maintain high-performing prompts in English for generative AI systems Develop and execute test strategies for LLM-based systems that are difficult to validate with traditional automation tools Build collaborative relationships with global dev teams to integrate prompt changes and new features Partner with Product Managers and Architects to implement prompts for new functionality Create and share performance data through quantitative analysis and reports Work with Professional Services and Product teams to develop custom prompt solutions for enterprise clients Regularly review prompt updates with ML Engineers and consult on more complex challenges Stay up to date on LLM capabilities and best practices across major model providers Required Qualifications Fluent in written and spoken English Bachelor’s degree in a technology-related field (e.g., Computer Science, Business Intelligence, Finance) 3+ years of professional experience in a tech-focused role Familiarity with prompt engineering strategies, including variations across major LLMs (e.g., OpenAI, Anthropic, Google) Ability to communicate clearly with both technical and non-technical stakeholders Proficiency in Python and experience with at least one prototyping framework (e.g., Streamlit, Flask) Comfortable working with remote teams across time zones (UTC-7:00 and UTC-8:00 preferred) Preferred Skills Basic experience with AWS resource management and microservice deployment Familiarity with Docker and containerized development Experience with testing frameworks, including PyTest and AI-specific tools like DeepEval Exposure to AI app frameworks like LangChain, LlamaIndex, or griptape Join Us If you're excited about shaping the future of AI-powered applications and thrive at the intersection of language, technology, and human experience — we’d love to hear from you.  About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.  

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Join our clients' innovative team as an Acting Teacher – Voice AI Trainer. In this role, you will blend your expertise in expressive vocal modulation and audio direction with advanced AI technology to help develop the next generation of voice-driven tutoring tools. Work remotely with a dynamic team on a cutting-edge audio description mini-pilot project. Key Responsibilities:- Collaborate closely with AI developers to enhance voice recognition and synthesis capabilities.- Provide expert guidance on a wide variety of accents and regional dialects for AI voice training purposes.- Lead intensive voice coaching sessions, emphasizing dialect accuracy and expressive speech.- Evaluate and refine AI-generated audio outputs for clarity, authenticity, and consistency.- Develop comprehensive training materials and exercises for AI voice modulation and inflection.- Assist in the iterative testing and optimization of the AI's accent and dialect performance.- Document training progress, findings, and recommendations for the wider development team. Qualifications:- Proven experience as a professional acting teacher, voice coach, or voice acting instructor.- Demonstrated expertise in a broad range of accents and regional dialects.- Exceptional written and verbal communication skills, with an emphasis on clarity, care, and precision.- Strong ability to work both independently and collaboratively in a remote environment.- Experience in voice directing for diverse performance-based projects. Nice to have:- Background in AI, speech technology, or technology-driven voice projects.- Awareness of trends and best practices in voice synthesis, speech technology, and AI learning.- Experience developing detailed, structured voice training modules or curriculum. About RYZ Labs:RYZ Labs is a startup studio built in 2021 by two lifelong entrepreneurs. The founders of RYZ have worked at some of the world's largest tech companies and some of the most iconic consumer brands. They have lived and worked in Argentina for many years and have decades of experience in Latam. What brought them together is the passion for the early phases of company creation and the idea of attracting the brightest talents in order to build industry-defining companies in a post-pandemic world. Our teams are remote and distributed throughout the US and Latam. They use the latest cutting-edge technologies in cloud computing to create applications that are scalable and resilient. We aim to provide diverse product solutions for different industries, planning to build a large number of startups in the upcoming years. At RYZ, you will find yourself working with autonomy and efficiency, owning every step of your development. We provide an environment of opportunities, learning, growth, expansion, and challenging projects. You will deepen your experience while sharing and learning from a team of great professionals and specialists. Our values and what to expect:- Customer First Mentality - every decision we make should be made through the lens of the customer.- Bias for Action - urgency is critical, expect that the timeline to get something done is accelerated.- Ownership -  step up if you see an opportunity to help, even if not your core responsibility. - Humility and Respect - be willing to learn, be vulnerable, and treat everyone who interacts with RYZ with respect.- Frugality - being frugal and cost-conscious helps us do more with less- Deliver Impact - get things done in the most efficient way. - Raise our Standards - always be looking to improve our processes, our team, and our expectations. The status quo is not good enough and never should be.

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At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about?   This is an exciting Senior Specialist Business consultant ( AI- Application Consultant) position within the NiCE – AI Center of Excellence Organization that is focused on delivery excellence and driving increased adoption and bottom-line ROI from our portfolio of AI solutions. Specifically, this role is focused on Intelligent Virtual Assistants (IVAs), Natural Language Understanding (NLU), and Interaction Analytics technologies. We are looking for a highly skilled and proactive IVA and NLU Model Implementation & Optimization Specialist to join our team. In this role, you will be responsible for ensuring the optimal performance and continuous enhancement of our customer’s IVAs and NLU models. The ideal candidate also brings a strong mix of data processing and analytics experience to be positioned strongly to help support customers through Contact Center digital transformations.  As a consultant in a technology company such as NiCE, one must possess a unique blend of business and technical savvy to lead our customers to achieve bottom line impact via the business insights that can be derived via NiCE solutions.  Candidates should be well experienced to act as a leading voice in maturing our customer’s business processes via guidance and insights rooted strongly in data.   How will you make an impact? IVA Implementation & Optimization: Implement, monitor, and maintain the health and functionality of our Intelligent Virtual Assistants. NLU Model Optimization: Continuously assess and optimize NLU models for improved understanding, accuracy, and efficiency in processing and responding to user queries. Data Analysis: Analyze IVA containment performance data, user interactions, and feedback to identify areas for improvement and develop data-driven optimization strategies. Leverage Interaction Analytics for insights into continuous improvement opportunities for the IVA Testing and Quality Assurance: Conduct thorough testing and quality assurance to identify and rectify any system bugs, inconsistencies, or performance bottlenecks. Collaboration: Collaborate closely with cross-functional teams, including developers, consultants, data scientists, and product managers, to implement optimization strategies and updates. Design, develop, deploy, and maintain a suite of ‘automated’ / ‘repeatable’ BI solutions consisting of numerous dashboards, scorecards and other reports and visualizations. Able to communicate complex analysis and insights to various stakeholders inside and outside of analytical teams. Handle tough data challenges & technical problems as they arise. Develop presentations and present recommendations to Business Consultants and NiCE Customers including functional operating teams. Create continuous improvement programs to achieve financial goals via NiCE solutions. Have you got what it takes ? Total 12 years and relevant 4+ years experience in Contact Center Industry, strong knowledge of contact center KPIs Proven experience in implementing, maintaining and optimizing Intelligent Virtual Assistants (IVAs) and NLU models, preferably in a professional capacity. Deep Experience analyzing and deriving insights from interaction analytics data. Strong proficiency in programming languages, particularly Python. Experience with Groovy, JavaScript, Regex, CSS, JSON preferred. Exceptional understanding of NLU concepts, Natural Language Processing (NLP), and IVA development. Strong Familiarity with IVA development platforms, conversational design, and NLU tools. Proven record of working with Business Consulting teams, direct Consulting experience a plus Strong technical background and experience in large complex enterprise systems Advanced Excel, SQL experience Advanced skills developing reports and dashboards using tools such as Python, Power BI, or Tableau Ability to work successfully with clients and business partners directly. Proven record in training, guiding resources through complex software solutions Excellent problem-solving ability in high pressure situations Domain experience with contact center IVR & Routing; Workforce Management; Performance Management; Back Office Management; Process Automation (Robotics); or Quality Management solutions a plus Bachelor's degree in Computer Science, Artificial Intelligence, Machine Learning, or related analytical field of study (advanced degree preferred)- or related experience. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!   Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.   Requisition ID: 7664 Reporting into: Tech Manager Role Type: Individual Contributor     About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.  

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We are looking for a talented Conversational AI Engineer to join our team and lead the development of our AI concierge service. In this role, you will design and optimize conversational flows, integrate advanced language models, and ensure seamless interactions across our product ecosystem. Your expertise will directly influence how users interact with our platform, improving accuracy and delivering exceptional user experiences. Key Responsibilities:- Lead the selection, configuration, and integration of the AI concierge service or large language models within our platform.- Design and implement robust conversational flows, defining intents, entities, and responses on platforms such as AWS Lex.- Collaborate with the Backend Integration Developer to connect AI-driven conversations with data sources and internal APIs.- Monitor and analyze the performance of conversational AI, identifying areas for improvement in user interactions and accuracy.- Manage data related to AI, including training phrases, conversation logs, and user feedback, ensuring data quality and relevance.- Continuously iterate on models and flows based on user insights and analytics to enhance overall system effectiveness.- Maintain comprehensive documentation and advocate for clear, effective communication within the team and with stakeholders. Qualifications:- Proven expertise in NLP and NLU, with hands-on experience implementing conversational AI systems.- Proficiency in Python, JavaScript, and TypeScript for AI development and integration tasks.- Strong experience working with AWS Lex and deploying AI-driven solutions in cloud environments.- Familiarity with large language models (LLMs) and the latest advances in conversational AI technologies.- Demonstrated ability to manage and organize AI-specific data for optimal performance.- Exceptional written and verbal communication skills, with a keen attention to detail and clarity.- Collaborative mindset with a passion for solving complex challenges and iterating quickly in a fast-paced team setting. About RYZ Labs:RYZ Labs is a startup studio built in 2021 by two lifelong entrepreneurs. The founders of RYZ have worked at some of the world's largest tech companies and some of the most iconic consumer brands. They have lived and worked in Argentina for many years and have decades of experience in Latam. What brought them together is the passion for the early phases of company creation and the idea of attracting the brightest talents in order to build industry-defining companies in a post-pandemic world. Our teams are remote and distributed throughout the US and Latam. They use the latest cutting-edge technologies in cloud computing to create applications that are scalable and resilient. We aim to provide diverse product solutions for different industries, planning to build a large number of startups in the upcoming years. At RYZ, you will find yourself working with autonomy and efficiency, owning every step of your development. We provide an environment of opportunities, learning, growth, expansion, and challenging projects. You will deepen your experience while sharing and learning from a team of great professionals and specialists. Our values and what to expect:- Customer First Mentality - every decision we make should be made through the lens of the customer.- Bias for Action - urgency is critical, expect that the timeline to get something done is accelerated.- Ownership -  step up if you see an opportunity to help, even if not your core responsibility. - Humility and Respect - be willing to learn, be vulnerable, and treat everyone who interacts with RYZ with respect.- Frugality - being frugal and cost-conscious helps us do more with less- Deliver Impact - get things done in the most efficient way. - Raise our Standards - always be looking to improve our processes, our team, and our expectations. The status quo is not good enough and never should be.