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Reporting into the Head of People, the HR Business Partner will serve as a strategic partner to our teams globally, while also collaborating with the rest of the people team on global initiatives.  This role goes beyond traditional HR functions, serving as a true business partner who understands regional complexities while delivering consistent people-first solutions that fosters an environment where brilliant minds can do their best work. The ideal candidate will be a versatile professional who can navigate cultural nuances, compliance requirements, and strategic people initiatives to drive organizational success in a fast paced environment.  Key Responsibilities: HR Business Partnership Serve as a trusted advisor to People Managers providing guidance on people-related matters Translate company vision into people-centric programs that enhance our competitive advantage in the AI talent market Provide data-driven insights on workforce trends, helping People Managers make informed decisions about team structure, growth, and development Support organizational design that optimizes for innovation, collaboration, and knowledge sharing across technical and non-technical teams Talent Enablement & Employee Relations Design and implement enablement programs that accelerate the performance of our teams Create learning pathways that help employees navigate the rapidly evolving AI landscape Establish mentorship and knowledge-sharing frameworks that leverage our collective expertise Support career development for highly specialized roles with unique progression paths Manage performance review processes for your regions and provide guidance on performance improvement plans HR Operations & Employee Experience Oversee full-cycle people operations ensuring excellence in onboarding, performance management, and retention Create scalable people processes that maintain our agility while supporting growth Develop and nurture a distinctive company culture that balances technical excellence with human connection in a remote first workplace Facilitate career development conversations and succession planning Address and resolve complex employee relations issues with sensitivity to cultural contexts Promote a positive workplace culture that embraces diversity and inclusion Regional Compliance & Policy Management Ensure HR practices comply with local employment laws across multiple jurisdictions Stay current on employment legislation  Advise managers on risk mitigation strategies for people-related decisions Compensation & Benefits Support compensation review processes across regions Provide input on competitive and equitable compensation structures Explain complex benefits information to employees in clear, accessible terms Experience & Qualifications Minimum of 5+ years of progressive HR experience, ideally with at least 3 years supporting international regions In-depth understanding of employment laws in our markets Strong knowledge of HR best practices across multiple HR functions Excellent conflict resolution, communication and negotiation skills Experience with HR analytics and data-driven decision making Familiarity with the unique challenges of AI companies (ethics, rapid technological change, specialized talent) Exceptional cultural intelligence and ability to navigate diverse work environments Strategic mindset balanced with operational excellence Proficiency with HRIS systems and HR technology platforms Experience in technology, research, or AI-focused environments highly valued CIPD, SHRM certification or equivalent HR credentials a plus Compensation The salary range for this role is between $130,000-$150,000 USD. Individual pay within the range is based on factors like job-related skills and experience. Total compensation also includes stock options and benefits. Equal Employment Opportunity: We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

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About DecagonDecagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.About the TeamThe Product Engineering team at Decagon innovates on and refines the user experience, technical architecture and core features that power the most advanced conversational AI agents for enterprise customers. Decagon’s AI agents understand context, respond with genuine empathy, and solve complex problems with surgical precision.Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.About the RoleAs a leader on the Product Engineering team, you’ll guide teams to build products that enable Customer Experience teams to train AI agents. Your team will develop cutting-edge methods to extract product insights from the treasure trove of unstructured data generated through conversations with end users.Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges, builds elegant solutions that scale to millions of users, and creates automation that prevents problems before they happen.In this role, you willLead a team to design an AI agent building platform that supports Customer Experience teams in training AI agentsDevelop techniques for extracting insights from unstructured conversational data that drive product decisionsBuild automation that monitors and detects issues across hundreds of millions of interactionsBreak down ambiguous product ideas into clear, iterative milestones and roadmaps.Your background looks something like thisHave 3+ years of engineering management experienceHave 5+ years of industry experience in software engineeringProficiency with Typescript, Python and asynchronous programmingA high degree of comfort digging into systems failures within deep technology stacks using any tool necessaryEven betterPrior experience working with multi-modal modelsBenefitsMedical, dental, and vision benefitsTake what you need vacation policyDaily lunches, dinners and snacks in the office to keep you at your bestCompensation$300K – $415K + Offers Equity

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About DecagonDecagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.About the TeamThe Research team at Decagon innovates on building the most advanced conversational AI agents for enterprise customers. Decagon’s AI agents understand context, respond with genuine empathy, and solve complex problems with surgical precision.Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.About the RoleOn the Research team, you’ll be responsible for building AI systems that can perform previously impossible tasks or achieve unprecedented levels of performance. You will design and implement state of the art methods for instruction tuning and information retrieval. We're looking for people with strong engineering skills, writing bug-free machine learning code, and building the science behind the algorithms that power our AI agents.Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges, builds elegant solutions that scale to millions of users, and creates automation that prevents problems before they happen.In this role, you willDevelop models for customer support tasks that exceed the performance of closed source modelsExperiment with small open-source models to drive order of magnitude reductions in latency across channelsBreak down ambiguous research ideas into clear, iterative milestones and roadmaps.Your background looks something like this3+ years of experience in AI/ML engineering or research.Proven track record of working on AI/ML projects from concept to production.Experience fine-tuning and deploying LLMs in production environments.Prior experience working with multi-modal modelsBenefits:Medical, dental, and vision benefitsTake what you need vacation policyDaily lunches, dinners and snacks in the office to keep you at your bestCompensation$250K – $415K + Offers Equity

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About DecagonDecagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.About the TeamOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require guidance and input throughout the development lifecycle.The Agent Product Management team drives this journey as Decagon’s in-house experts on building, deploying, and scaling AI agents. Agent PMs work directly with customers to bring their AI agents to life, and then grow each Agent into a core part of each company’s businesses. As one of our early APM’s, you will deploy our technology into some of the world’s most influential businesses, driving real world business impact as one part Product Manager, one part AI expert.About the RoleOn the APM team you’ll own each stage of the AI Agent building process. This can include:Collaborating with engineering to design a new product featureWriting and testing prompt logic for a specific customer use caseWorking with a customer’s executive team to define their AI roadmapYou’ll partner closely with every team at Decagon: Go-To-Market, Design, Engineering, and across our leadership team. You’ll become a key source of customer insight guiding our long-term product roadmap.APMs at Decagon own their own portfolio of agents from end-to-end and are trust to make real impact. This role is for someone who dives deep into complex business problems, builds elegant solutions and then scales. them out to millions users.In this role, you willBuild, Design and optimize Enterprise-quality AI agents in collaboration with customers — understanding their workflows, pain points, and goals.Embed deeply within strategic customers to understand their business challenges and serve as a strategic advisor to their AI roadmapRun tight feedback loops into Engineering — influence feature development based on real customer needs.Represent Decagon externally — working closely with customers and prospects, participating in key deployments.Your background looks something like thisHave 4+ years of relevant experience (e.g., product manager, engagement manager, consultant, founder, etc.)Deep technical acumen — able to understand and shape AI agent designs.Strong communication and relationship-building skills.Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.Even betterA Computer Science, Engineering, or Math degree — or equivalent technical experience.BenefitsMedical, dental, and vision benefitsTake what you need vacation policyDaily lunches, dinners and snacks in the office to keep you at your bestCompensation$200K – $275K + Offers Equity

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About DecagonDecagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.About the TeamThe Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.About the RoleOn the Agent Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.In this role, you willDesign and build AI agents that outperform human agents in managing complex customer interactions and driving customer retentionIdentify cross-customer trends that guide the evolution of Decagon’s agent building platform and research effortsExperiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customersYour background looks something like thisHave 2+ years of industry experience in software engineeringProficiency with Python, Typescript and asynchronous programmingA high degree of comfort digging into system failures within deep technology stacks using any tool necessaryEven betterPrior experience working with multi-modal modelsBenefitsMedical, dental, and vision benefitsTake what you need vacation policyDaily lunches, dinners and snacks in the office to keep you at your bestCompensation$220K – $300K + Offers Equity

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About DecagonDecagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.About the TeamOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require guidance and input throughout the development lifecycle.The Agent Product Management team drives this journey as Decagon’s in-house experts on building, deploying, and scaling AI agents. Agent PMs work directly with customers to bring their AI agents to life, and then grow each Agent into a core part of each company’s businesses. As one of our early APM’s, you will deploy our technology into some of the world’s most influential businesses, driving real world business impact as one part Product Manager, one part AI expert.About the RoleOn the APM team you’ll own each stage of the AI Agent building process. This can include:Collaborating with engineering to design a new product featureWriting and testing prompt logic for a specific customer use caseWorking with a customer’s executive team to define their AI roadmapYou’ll partner closely with every team at Decagon: Go-To-Market, Design, Engineering, and across our leadership team. You’ll become a key source of customer insight guiding our long-term product roadmap.APMs at Decagon own their own portfolio of agents from end-to-end and are trust to make real impact. This role is for someone who dives deep into complex business problems, builds elegant solutions and then scales. them out to millions users.In this role, you willBuild, Design and optimize Enterprise-quality AI agents in collaboration with customers — understanding their workflows, pain points, and goals.Embed deeply within strategic customers to understand their business challenges and serve as a strategic advisor to their AI roadmapRun tight feedback loops into Engineering — influence feature development based on real customer needs.Represent Decagon externally — working closely with customers and prospects, participating in key deployments.Your background looks something like thisHave 2+ years of relevant experience (e.g., product manager, engagement manager, consultant, founder, etc.)Deep technical acumen — able to understand and shape AI agent designs.Strong communication and relationship-building skills.Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.Even betterA Computer Science, Engineering, or Math degree — or equivalent technical experience.BenefitsMedical, dental, and vision benefitsTake what you need vacation policyDaily lunches, dinners and snacks in the office to keep you at your bestCompensation$170K – $200K + Offers Equity

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About DecagonDecagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.About the TeamThe Agent SWE team at Decagon deploys the most advanced conversational AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will guide a team to build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions that support their needs.Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.About the RoleAs a leader on the Agent Software Engineeirng team, you’ll have complete ownership and autonomy in shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who is excited to mentor a team of junior engineers, dives deep into complex system challenges and builds elegant solutions that scale to millions of users.In this role, you willLead a team to design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retentionCollaborate closely with enterprise customers across a number of verticals, understand their needs and transform these pain points into magical AI agentsPartner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research effortsContribute to team strategy and help define the future of AI customer support agentsYour background looks something like thisHave 1+ years of engineering management experienceHave 5+ years of industry experience in software engineeringProficiency with Python, Typescript and asynchronous programmingA high degree of comfort digging into systems failures within deep technology stacks using any tool necessaryEven betterPrior experience working with multi-modal modelsBenefitsMedical, dental, and vision benefitsTake what you need vacation policyDaily lunches, dinners and snacks in the office to keep you at your bestCompensation$300K – $375K + Offers Equity

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About DecagonDecagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.About the TeamThe Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.About the RoleOn the Agent Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.In this role, you willDesign and build AI agents that outperform human agents in managing complex customer interactions and driving customer retentionIdentify cross-customer trends that guide the evolution of Decagon’s agent building platform and research effortsExperiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customersYour background looks something like thisHave 2+ years of industry experience in software engineeringProficiency with Python, Typescript and asynchronous programmingA high degree of comfort digging into system failures within deep technology stacks using any tool necessaryEven betterPrior experience working with multi-modal modelsBenefitsMedical, dental, and vision benefitsTake what you need vacation policyDaily lunches, dinners and snacks in the office to keep you at your bestCompensation$220K – $300K + Offers Equity

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About Thoughtful Thoughtful is an AI company on a mission to eliminate administrative waste in healthcare. Our AI Agents independently complete complex, high-volume workflows across claims, billing, denials, prior authorizations, and more—unlocking massive gains in revenue, efficiency, and staff satisfaction for healthcare providers. Our product team operates at the center of this transformation, architecting the agentic systems and workflows that power the future of healthcare automation. The Opportunity We’re looking for a Senior Product Manager to lead the definition, design, and delivery of core product capabilities that enable our AI Agents to operate at scale. You’ll be responsible for deeply understanding customer and user pain points, distilling them into clear problem definitions, and working side-by-side with engineering and customer teams to deliver high-impact solutions. This role is for a product leader who thrives on clarity in complexity—someone who takes full ownership of the problem space, backs decisions with data, and drives execution without losing sight of the human and operational realities our users face. If you love building deeply technical products that solve real-world pain, can rally cross-functional teams with purpose, and have a high bar for both velocity and quality, this role is for you. What You’ll Do Own the full product lifecycle for a major product area—setting vision, defining strategy, and executing with focus and urgency. Develop deep expertise in customer workflows, operational pain points, and system-level constraints—becoming a go-to voice on what matters and why. Define and validate problem statements using customer feedback, user research, internal signals, and structured data. Translate business and user needs into product specs, user stories, and success metrics that enable clear execution with engineering. Drive highly collaborative planning, scoping, and prioritization processes that align Product, Engineering, and Customer teams around shared outcomes. Guide solution design, partner with engineers to navigate tradeoffs, and own delivery timelines without compromising product quality. Communicate clearly and often—whether you're aligning with stakeholders, presenting decisions to leadership, or closing the loop with customers. What You Bring 5–8+ years of product management experience in B2B, SaaS, infrastructure, or automation environments. A track record of owning complex problem spaces and delivering products that customers love. Fluency in technical concepts—you can speak API, data flow, system architecture, and integration requirements confidently. Customer-first mindset—you're curious, empathetic, and relentless in understanding real pain and framing it with clarity. Data-driven decision-making—comfortable navigating both quantitative analysis and qualitative insight to support prioritization and roadmap decisions. Experience working in tight partnership with engineering teams, contributing to a strong build-measure-learn culture. Excellent communication skills—clear, concise, and capable of influencing cross-functional teams and executive stakeholders alike. High ownership, bias toward action, and ability to thrive in ambiguity. Bonus Points Experience in healthcare, RCM, or enterprise process automation Exposure to AI, intelligent agents, or ML-based products Previous success in fast-paced, zero-to-one product environments Why Thoughtful Join a category-defining company transforming healthcare through AI Work alongside high-performing teammates who value ownership, velocity, and outcomes Competitive compensation and meaningful equity Full healthcare benefits and minimum three weeks PTO—we expect you to unplug  California Salary Range $210,000—$270,000 USD

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