About the Team
OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity.
Our Communications team includes PR/media relations, employee communications, events, social media, community, influencer relations, and other external-facing functions. We help people understand our technology, values, and approach to safely building powerful AI. Our ethos is to communicate clearly, authentically, and with purpose, always in support of our mission.
About the Role
We’re looking for a seasoned communications leader to shape how the world understands OpenAI’s work to secure our products and protect user data. This leader will set the strategy for how we communicate about security and privacy, driving brand awareness, building trust with users and customers, and positioning OpenAI as a thought leader in responsible AI.
You will define the communications priorities and programs that help people use new technologies with confidence, and you’ll develop compelling narratives that resonate with both security experts and everyday users. You’ll cultivate trusted relationships with media, researchers, and industry influencers, helping them understand the rigorous work behind OpenAI’s safety and security practices.
In close partnership with our CISO and security organization, you will elevate the impact of our product safeguards, data protection efforts, and rapid response capabilities. When issues arise, you’ll lead clear and credible communications that help our customers and stakeholders navigate uncertainty.
This role is ideal for someone who thrives in complex and fast-moving environments, is skilled at simplifying technical concepts, and is energized by helping people use new technologies safely. If you’re excited to shape how the world understands secure and privacy-preserving AI, and to help us earn trust every day - we’d love to talk.
This role reports to our Corporate Communications Lead and is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
Lead external communications for privacy and security across both consumer and enterprise products — including incident disclosure and response
Build trust by proactively highlighting our safeguards and continuous improvements in security and data governance
Develop simple, effective education campaigns that help users understand how to protect their data and use AI responsibly
Partner closely with Security, Legal, Policy, and Product teams to anticipate emerging risks and shape response strategies
Craft precise and candid materials including statements, FAQs, backgrounders, and reports
Support and prepare internal security experts as spokespeople; help elevate voices across the security organization
Strengthen relationships with journalists focused on cybersecurity, privacy, enterprise trust, and AI risk
You might thrive in this role if you:
10+ years of professional communications experience in cybersecurity and/or enterprise technology (breach response, vulnerability disclosure, ransomware, misuse scenarios)
A strong track record of collaborating with security leadership, engineers, and legal teams on sensitive and evolving matters
Strong intuition for regulatory expectations and enterprise customer trust requirements
Ability to translate complex and nuanced technical issues into concise narratives for broad audiences
Calm, clear decision-making in high-pressure or incomplete-information situations
You view security and privacy as foundational to product quality and user trust
You bring strong judgment, accountability, and composure to urgent situations
You enjoy helping teams communicate openly about lessons learned and continuous improvement
You are motivated by building long-term trust in transformative technologies
You see opportunity in explaining how AI can be powerful while still protecting people
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.