Find AI Work That Works for You

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At Parallel Web Systems, we are bringing a new web to life: it’s built with, by, and for AIs. Our work spans innovations across crawling, indexing, ranking, retrieval, and reasoning systems. Our first product is a set of APIs for AIs to do more with web data. We are a fully in-person team based in Palo Alto, CA. Our organization is flat; our team is small and talent dense.We want to talk to you if you are someone who can bring us closer to living our aspirational values:Own customer impact - It’s on us to ensure real-world outcomes for our customers.Obsess over craft - Perfect every detail because quality compounds.Accelerate change - Ship fast, adapt faster, and move frontier ideas into production.Create win-wins - Creatively turn trade-offs into upside.Make high-conviction bets - Try and fail. But succeed an unfair amount.Job: You will design, build, and refine the product experience that serves as the best showcase of what our powerful APIs are capable of. You will build the developer API playground that developers love to use. You will ensure our front-end is fast, reliable, and delightful to use, while maintaining a codebase that’s scalable and easy to evolve.You: Are an expert at modern front-end frameworks, maintainable UI architecture, and building UIs that feel fast and snappy. You care about your work feeling seamless and intuitive to users, and about building interfaces that have the highest level of polish.Our founder is Parag Agrawal. Previously, he was the CEO and CTO at Twitter. Our investors include First Round Capital, Index Ventures, Khosla Ventures, and many others.

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Your New Role and TeamSanctuary, a world leader in building AI-based control systems for humanoid robots, is looking to hire a skilled and motivated Robotics Tester to join our team. As a Robotics Testert, you will play a vital role in the development of humanoid robots by piloting them in a variety of scenarios to collect critical data. Your work will directly contribute to improving our AI systems and advancing our mission of building human-like intelligence in machines. Have experience with gaming, VR, or simulations? Many of our top team members started there—if that’s you, we want you to apply! Our Success CriteriaOperate teleoperation systems to guide robots through designated tasks, monitor performance, and provide detailed feedbackCoordinate daily with the ML team to plan data collection, manage machine availability, and adapt to changing priorities.Assist with freezes, demos, and policy-related work, ensuring smooth handoffs between testing phases.Review and execute assigned tasks in Jira, clarifying uncertainties and confirming successful data uploads before full runs.Identify, document, and escalate bugs or issues with clear reproduction steps, logs, and media evidence.Verify fixes, perform regression testing, and ensure stable releases across platforms and builds.Apply systems instincts to spot mechanical inconsistencies, behavioral anomalies, UX gaps, and workflow issues.Compile and maintain detailed documentation related to robot operation procedures and performance.Ensure safe operation of all robotics systems, adhering to protocols for both human and machine safety. Qualifications3-5 years in QA/testing for interactive systems (games, simulations, robotics, or related fields).Familiarity with VR environments and/or game/simulation testing workflows.Proficiency with bug tracking tools (Jira, Confluence, Trello) and test management tools (e.g., TestRail).Strong written English skills for concise, actionable bug reporting.Comfort using a command-line interface for troubleshooting and test execution.Excellent attention to detail, spatial awareness, and coordination.Ability to methodically investigate, reproduce, and validate issues.Flexibility to adapt to shifting priorities and sudden operational changes. SkillsExcellent physical coordination, spatial awareness, and focus.Ability to master new physical tasks quickly and perform them optimally.Consistent attention to detail with a methodical approach to problem-solving.Enthusiasm, patience, and a drive to improve processes and outcomes.Adaptability to evolving technologies and quick learning of new systems.Fit to use and wear teleoperation and VR equipment comfortably.

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At Parallel Web Systems, we are bringing a new web to life: it’s built with, by, and for AIs. Our work spans innovations across crawling, indexing, ranking, retrieval, and reasoning systems. Our first product is a set of APIs for AIs to do more with web data. We are a fully in-person team based in Palo Alto, CA. Our organization is flat; our team is small and talent dense.We want to talk to you if you are someone who can bring us closer to living our aspirational values:Own customer impact - It’s on us to ensure real-world outcomes for our customers.Obsess over craft - Perfect every detail because quality compounds.Accelerate change - Ship fast, adapt faster, and move frontier ideas into production.Create win-wins - Creatively turn trade-offs into upside.Make high-conviction bets - Try and fail. But succeed an unfair amount.Job: You will build and maintain our backend that already handles millions of custom requests daily, and ensure that it’s reliable, performant and exceeds expectations for our customers as we scale. You will also be a steward of our API and ensure that it’s developer-friendly and easy to integrate with.You: Have deep intuition on distributed systems, databases, maintainable code design, and API design. You like to reason about trade-offs between speed, scalability, and developer ergonomics. You care about your work powering products and systems that millions rely on, and about APIs that developers love to use.Our founder is Parag Agrawal. Previously, he was the CEO and CTO at Twitter. Our investors include First Round Capital, Index Ventures, Khosla Ventures, and many others.

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At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.Job Description NICE is looking for an exceptional AI-focused Solutions Architect to join our team. As an AI Solutions Architect, you will play a vital role in enhancing our contact center solutions through the development of prompt engineering, AI application frameworks, and cloud infrastructure services. You will work in a collaborative team environment to explore and create solutions to industry problems using state-of-the-art large language models and generative AI. You bring to this team environment several years’ experience in software development, generative AI, and the curiosity and grit to see a project to delivery. Responsibilities Help diagnose and resolve issues with production prompts. Work with customer-facing stakeholders to capture customers' goals for generative AI applications. Communicate research findings, technical concepts, and model recommendations effectively to technical and non-technical stakeholders. Build and optimize application prototypes that leverage generative AI. Stay informed of the latest advancements in AI application development and tools. Minimum Skills and Experience Minimum of 1 year of experience working with generative AI applications. Minimum of 3 years of experience working in production software development. Minimum of 3 years of experience working with AWS resources. Excellent proficiency in Python programming including automated test. Familiarity with best practices in prompt engineering. Ability to develop and maintain good working relationships with cross-functional teams. Ability to clearly communicate and present to internal and external stakeholders. Additional Desired Skills and Experience Experience with Python and at least one web app framework for prototyping, e.g., Streamlit or Flask. Experience working on international, globe-spanning teams. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.  

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TL;DR - We’re seeking exceptional Backend Product Engineers to help build the future of AI. You will work across our entire stack to build features that will empower the next generation of creators and builders.Why Lovable?Lovable lets anyone build software with plain English. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Over 2 million people in 200+ countries already use Lovable to launch businesses, solve complex problems, and bring their dreams to life. And we’re just getting started.We’re a small, talent-dense team building a generation-defining company from Stockholm. We value high ownership, high velocity and low-ego collaboration. We seek people who care deeply, challenge us, and are driven to build something of lasting impact.What we’re looking for5+ years of experience designing, building & scaling backend systems for production productsFluency in Go, Rust, or similar backend languages, plus strong API design skillsDeep understanding of distributed systems, scalability, reliability, and performance tradeoffsProven experience integrating with frontend and ML systems to deliver product featuresStrong product instincts: you know how to balance fast delivery with building for the long termWhat you’ll doIn one sentence: Build and scale the backbone of Lovable products, ensuring they’re fast, reliable, and ready to support millions of usersDesign, implement, and maintain backend services, APIs, and infrastructure componentsOwn backend systems end-to-end: architecture, implementation, deployment, monitoring, and iterationCollaborate with frontend, ML, and product teams to translate ideas into robust, scalable featuresContribute to shaping our backend architecture, engineering culture, and technical strategyOur tech stackWe're building with tools that both humans and AI love:Frontend: ReactBackend: Golang and RustCloud: Cloudflare, GCP, AWS, Many LLM providersDevOps & Tooling: Github Actions, Grafana, OTEL, , infra-as-code (Terraform)And always on the lookout for what's next!How we hireFill in a short form then jump on an intro call with recruiter.Complete the general programming exercise.Show us how you approach problems during several technical interviews.Tell us about your most impressive project.About your applicationPlease submit your application in English - it’s our company language so you’ll be speaking lots of it if you joinWe treat all candidates equally - if you’re interested please apply through our careers portal

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TL;DR - We’re seeking exceptional Frontend Product Engineers to help build the future of AI. You will work across our entire stack to build features that will empower the next generation of creators and builders.Why Lovable?Lovable lets anyone build software with plain English. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Over 2 million people in 200+ countries already use Lovable to launch businesses, solve complex problems, and bring their dreams to life. And we’re just getting started.We’re a small, talent-dense team building a generation-defining company from Stockholm. We value high ownership, high velocity and low-ego collaboration. We seek people who care deeply, challenge us, and are driven to build something of lasting impact.What we’re looking for5+ years of experience building and shipping modern, high-quality frontend productsDeep expertise in React/TypeScript and a strong grasp of state management, component architecture, and performance optimizationExperience integrating with backend APIs and working closely with design/product to deliver pixel-perfect, delightful experiencesAbility to make smart trade-offs between speed and polish, knowing when to ship and when to refineStrong product sense with an eye for UX details, accessibility, and usabilityWhat you’ll doIn one sentence: Own and scale the user-facing experience of Lovable products, turning powerful capabilities into intuitive, magical interfacesImplement and maintain features in React/TypeScript, ensuring top-tier performance and responsivenessCollaborate with backend, ML, design, and product teams to bring complex features to life in a seamless wayDrive the full frontend lifecycle: technical planning, implementation, launch, and iterationPush forward our frontend architecture, patterns, and performance strategyOur tech stackWe're building with tools that both humans and AI love:Frontend: ReactBackend: Golang and RustCloud: Cloudflare, GCP, AWS, Many LLM providersDevOps & Tooling: Github Actions, Grafana, OTEL, , infra-as-code (Terraform)And always on the lookout for what's next!How we hireFill in a short form then jump on an intro call with recruiter.Complete the general programming exercise.Show us how you approach problems during several technical interviews.Tell us about your most impressive project.About your applicationPlease submit your application in English - it’s our company language so you’ll be speaking lots of it if you joinWe treat all candidates equally - if you’re interested please apply through our careers portal

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TL;DR - We’re seeking exceptional Fullstack Product Engineers to help build the future of AI. You will work across our entire stack to build features that will empower the next generation of creators and builders.Why Lovable?Lovable lets anyone build software with plain English. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Over 2 million people in 200+ countries already use Lovable to launch businesses, solve complex problems, and bring their dreams to life. And we’re just getting started.We’re a small, talent-dense team building a generation-defining company from Stockholm. We value high ownership, high velocity and low-ego collaboration. We seek people who care deeply, challenge us, and are driven to build something of lasting impact.What we’re looking for5+ years of experience building and shipping full-stack productsFluent in modern frontend (React/TypeScript) and backend developmentSolid understanding of systems design, performance tradeoffs, and scalable architectureStrong product sense and ability to make well-reasoned technical decisions, knowing when to prioritize speed and when to invest in foundational workWhat you’ll doIn one sentence: Do all it takes to build a generational product and scale the core experience of lovable productsImplement and maintain features across the full stack: frontend, backend and infraOwn systems end-to-end: architecture, implementation, deployment, and iterationCollaborate closely with ML, design, and product teams to translate capabilities into intuitive, mind-blowing user experiencesDrive the full development lifecycle, from technical planning to production launch and post-release improvementsContribute to shaping our technical direction, eng culture, and product strategyOur tech stackWe're building with tools that both humans and AI love:Frontend: ReactBackend: Golang and RustCloud: Cloudflare, GCP, AWS, Many LLM providersDevOps & Tooling: Github Actions, Grafana, OTEL, infra-as-code (Terraform)And always on the lookout for what's next!How we hireFill in a short form then jump on an intro call with a recruiter.Complete a quick live coding exercise.Show us how you approach problems during several technical interviews.Tell us about your most impressive project.About your applicationPlease submit your application in English - it’s our company language so you’ll be speaking lots of it if you joinWe treat all candidates equally - if you’re interested please apply through our careers portal

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About UsConsole is an AI platform that automates IT and internal support. We help companies scale without scaling headcount, and give employees instant resolution to their issues. Our agents understand the full context of the organization, handle requests end-to-end and pull in humans only when necessary.Today, companies like Ramp, Scale, Webflow, and Flock Safety rely on Console to automate over half of their IT & HR requests. We've won every bake-off against our competitors, closed every trial customer and expect to 10x usage by year-end.We're a small, talent-dense team: naturally curious, high-agency and low-ego. Our organization is very flat and ideas win on merit, not hierarchy. We're hiring exceptional people to keep up with demand. We're backed by Thrive Capital and world-class angels.About the roleAs a Product Engineer at Console, you’ll work on the main application surfaces and core flows that make our product work well. You will work closely with the product team and leadership to ship experiences which .Some examples of work you might do:Build out new product modules that compete against existing point solutionsDelight customers by delivering on feature requests the same day they requested themAdd end-to-end support for new support channels and entry-pointsYou'll have room to be creative, own projects end-to-end, and shape both the platform and the product vision.This role is based in San Francisco, CA. We work in-person and offer relocation assistance to new employees.About youYou're a product builder with strong generalist technical skills, and you know how to maximize your impact to deliver great experiences for users and customersYou have deep empathy for customer problems and You're good at managing your own work and can break down product ideas into clear action items and milestonesYou can drive feature development end-to-end, delighting users with great UX one day and building an efficient search index the next.Requirements4+ years of full-time experience in a product focused software engineering roleComfortable working and contributing across the entire stack (Typescript/Node/React)Obsessed with building incredible product experiences for users, and never happy with "good enough"Why join Console?Product-market fit: We have built the leading product in our category, in a massive market. We've hit an inflection point and are on track to build a generational company. World-class team: We seek high agency contributors who are comfortable navigating ambiguity, ruthlessly prioritize what matters and are action-biased.Grow with us: We reward impact, not credentials or years of experience. We intend to grow talent from within as we scale up.Competitive pay and benefits: top compensation with full benefits including:Equity with early exercise & QSBS eligibilityComprehensive health, dental, and vision insuranceUnlimited PTO401(k)Meals provided daily in office

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About UsConsole is an AI platform that automates IT and internal support. We help companies scale without scaling headcount, and give employees instant resolution to their issues. Our agents understand the full context of the organization, handle requests end-to-end and pull in humans only when necessary.Today, companies like Ramp, Scale, Webflow, and Flock Safety rely on Console to automate over half of their IT & HR requests. We've won every bake-off against our competitors, closed every trial customer and expect to 10x usage by year-end.We're a small, talent-dense team: naturally curious, high-agency and low-ego. Our organization is very flat and ideas win on merit, not hierarchy. We're hiring exceptional people to keep up with demand. We're backed by Thrive Capital and world-class angels.About the roleAs a Forward Deployed Engineer at Console, you’ll be responsible for making customers successful with the product. You'll work with sales, product, engineering, and directly with leadership to understand and solve customer requests, and help fold the learnings back into the core product.Some examples of work you might do:Help a front-line support agent integrate Console to automate a workflow they've been forced to solve manually for yearsBuild AI tooling to analyze tickets and surface insights to prospective customers on where they can increase automationDrive product decision making that turns your customer insights into platform valueYou'll have room to be creative, work autonomously with customers, and shape both the platform and the product vision.This role is based in San Francisco, CA. We work in-person and offer relocation assistance to new employees.About youYou're a fast learner with high-aptitude and strong generalist intuitions that you can transfer across domainsYou're technical and can think through technical problems; you've built things from scratch and like to understand how systems work under the hoodYou enjoy working with people and feel a sense of personal responsibility to customers and teammates who rely on youYou aspire to be a founder and you want to learn as much as you can, as fast as you can, across multiple domainsRequirements2+ years of full-time experience working in a technical role or as a software engineerHands-on experience working across multiple functions or domainsObsessed with building incredible product experiences for users, and never happy with "good enough"Why join Console?Product-market fit: We have built the leading product in our category, in a massive market. We've hit an inflection point and are on track to build a generational company. World-class team: We seek high agency contributors who are comfortable navigating ambiguity, ruthlessly prioritize what matters and are action-biased.Grow with us: We reward impact, not credentials or years of experience. We intend to grow talent from within as we scale up.Competitive pay and benefits: top compensation with full benefits including:Equity with early exercise & QSBS eligibilityComprehensive health, dental, and vision insuranceUnlimited PTO401(k)Meals provided daily in office

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At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.The Prompt Engineer optimizes prompts to generative AI models across NICE's Customer Service Automation (CSA) applications. As part of the CSA Research team, the Prompt Engineer collaborates with multiple groups to ensure our applications deliver the highest quality customer experience. This role partners with global development teams to diagnose and resolve prompt-related issues, define and execute tests for LLM-based systems that are difficult to evaluate using traditional automation tools, and educate teams on advances in prompt engineering. The Prompt Engineer also updates production prompts in line with evolving industry best practices. When customers require novel, custom prompts, the Prompt Engineer works closely with Professional Services and Product Management to capture requirements, design robust solutions, develop and execute test plans, and present results to stakeholders. Responsibilities Diagnose and resolve issues with production prompts. Refine prompts to generative AI systems to achieve customer goals. Collect and present quantitative analysis on solution success. Collaborate with developers to implement new production monitoring tools and metrics. Work with architects and Product Managers to implement prompts for new features. Consult with Machine Learning Engineers for complex prompt challenges. Stay informed on advances in prompt engineering. Required Qualifications BS in a technology-related field such as computer science, business intelligence/analytics, or finance. Three years of experience in a technology-related industry or position. Familiarity with best practices in prompt engineering, including differences between major LLM vendors. Strong collaboration skills with cross-functional teams. Excellent communication and presentation abilities for internal and external stakeholders. Experience with Python and at least one web app framework for prototyping (e.g., Streamlit or Flask). Preferred Qualifications Basic AWS resource management, including microservice deployment. Experience with Docker containerization. Experience with both standard and AI-based testing frameworks (e.g., PyTest, DeepEval). Exposure to generative AI application frameworks such as LangChain, LlamaIndex, and griptape.  About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.  

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About DecagonDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.About the TeamOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require guidance and input throughout the development lifecycle.The Agent Product Management team drives this journey as Decagon’s in-house experts on building, deploying, and scaling AI agents. Agent PMs work directly with customers to bring their AI agents to life, and then grow each Agent into a core part of each company’s businesses. As one of our early APM’s, you will deploy our technology into some of the world’s most influential businesses, driving real world business impact as one part Product Manager, one part AI expert.About the RoleOn the APM team you’ll own each stage of the AI Agent building process. This can include:Collaborating with engineering to design a new product featureWriting and testing prompt logic for a specific customer use caseWorking with a customer’s executive team to define their AI roadmapYou’ll partner closely with every team at Decagon: Go-To-Market, Design, Engineering, and across our leadership team. You’ll become a key source of customer insight guiding our long-term product roadmap.APMs at Decagon own their own portfolio of agents from end-to-end and are trusted to make real impact. This role is for someone who dives deep into complex business problems, builds elegant solutions and then scales. them out to millions users.In this role, you willBuild, Design and optimize Enterprise-quality AI agents in collaboration with customers — understanding their workflows, pain points, and goals.Embed deeply within strategic customers to understand their business challenges and serve as a strategic advisor to their AI roadmapRun tight feedback loops into Engineering — influence feature development based on real customer needs.Represent Decagon externally — working closely with customers and prospects, participating in key deployments.Your background looks something like thisHave 1-4 years of relevant experience (e.g., product manager, engagement manager, consultant, founder, etc.)Deep technical acumen — able to understand and shape AI agent designs.Strong communication and relationship-building skills.Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.Even betterA Computer Science, Engineering, or Math degree — or equivalent technical experience.BenefitsMedical, dental, and vision benefitsTake what you need vacation policyDaily lunches, dinners and snacks in the office to keep you at your bestCompensation$170K – $200K + Offers Equity

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About UsHippocratic AI is developing the first safety-focused Large Language Model (LLM) for healthcare. Our mission is to dramatically improve healthcare accessibility and outcomes by bringing deep healthcare expertise to every person. No other technology has the potential for this level of global impact on health.Why Join Our TeamInnovative Mission: We are developing a safe, healthcare-focused large language model (LLM) designed to revolutionize health outcomes on a global scale.Visionary Leadership: Hippocratic AI was co-founded by CEO Munjal Shah, alongside a group of physicians, hospital administrators, healthcare professionals, and artificial intelligence researchers from leading institutions, including El Camino Health, Johns Hopkins, Stanford, Microsoft, Google, and NVIDIA.Strategic Investors: We have raised a total of $278 million in funding, backed by top investors such as Andreessen Horowitz, General Catalyst, Kleiner Perkins, NVIDIA’s NVentures, Premji Invest, SV Angel, and six health systems.World-Class Team: Our team is composed of leading experts in healthcare and artificial intelligence, ensuring our technology is safe, effective, and capable of delivering meaningful improvements to healthcare delivery and outcomes.For more information, visit www.HippocraticAI.com.About the RoleWe are seeking a Customer Success Executive with health systems experience to join our team. You will ensure that our clients achieve measurable outcomes through Hippocratic AI’s innovative solutions. You will have the opportunity to partner and report to the Chief Customer Officer. This role will sit remotely in the Dallas, TX area and serve local and surrounding clients as needed. It will be required to travel onsite to the client's location regularly.ResponsibilitiesBuild and maintain strong relationships with healthcare staff and operational leaders, acting as a trusted resource.Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring adoption and success.Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and nursing operations.Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.Collaborate with internal teams (product, sales, and engineering) to address client feedback and improve user experiences.Establish metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies.Travel extensively to healthcare facilities for onsite support and training, and participate in strategic in-office sessions in Palo Alto.Collaborate with the nursing leadership team to share best practices from AI implementation and be comfortable presenting at conferences/webinars on the impact of AI in Nursing.QualificationsMust-Have:A minimum of 5 years of health systems experience.Proven experience in customer success, account management, or project management.Ability to build relationships across an organization, from front-line staff to executives.Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements.Experience working with cross-functional teams in a fast-paced startup environment.Strong background in project management.Nice-to-Have:Experience with AI or technology adoption in healthcare.Advanced knowledge of healthcare workflows and compliance standards.***Be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process. If anything appears suspicious, stop engaging immediately and report the incident.

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About The RoleTaktile is a high-growth, post product-market-fit start-up, on a fast trajectory to becoming market leader in the field of automated decisioning. We are looking for a Forward Deployed Engineer Manager to help us transform how our customers make critical business decisions by overseeing a team of Forward Deployed Engineers onboarding them onto Taktile and ensuring they get real value from our platform. You ensure your team acts as a trusted advisor and supports customers in reaching their goals while maximizing Taktile’s impact.If you’re passionate about tech and AI, and have extensive experience with Python, SQL, and REST APIs, you’ll thrive here.What You'll do as Forward Deployed Engineering ManagerOversee Taktile deployments in production, technical delivery across multiple projects from scoping to stable production traffic.Apply technical expertise, problem-solving skills and creativity to help organizations address real-world challenges by partnering and problem solving with your team members. Your day could include reviewing solution architectures, co-developing decision logic or AI agents, or aligning with key customer stakeholders together with your team members.Reliably review solution design and scoping proposals, sequence delivery, and proactively remove blockers. You are making thoughtful trade-offs between scope, speed, and quality to ensure successful and timely project delivery.Manage capacity of your team and partners with RevOps/Customer operations to improve or introduce scalable processes to the Forward Deployed Engineering teams at Taktile.Partner with Taktile’s product management team to turn your understanding of customer needs into actionable product insights, directly influencing the evolution of Taktile’s product roadmap.You play a key role in scaling the Forward Deployed Engineering function by creating reusable resources, best practices, and tools that share your expertise and drive organizational growthYou actively coach and mentor Forward Deployed Engineers on your team, supporting their development and success.You hire, grow and retain a team of exceptional Forward Deployed Engineers.About YouYou bring 8+ years of engineering or technical deployment experience that includes customer-facing work.You had first experience of leading a technical customer-facing team of 3x direct reports.You have strong technical background, preferred in fields such as Computer Science, Mathematics, Software Engineering, Physics, and Data Science.You can write and review production-grade code using Python and SQL. You possess a strong understanding of REST APIs.You excel at breaking down complex problems and making quick, well-informed decisions even under pressure.You build strong relationships with both technical and business stakeholders at all levels, driven by curiosity and a customer-centric mindset that helps you understand their needs and solve their challenges.You are creative and proactive, always seeking new ways to deliver value and stand out with customers.You are collaborative and work well with your peers in product teams, engineers and other GTM teams.You are humble and have a growth mindset, with a willingness to learn new skills and methodologies and bring best practices into our business.You have excellent written and spoken English.You are open to a hybrid work model and can work from our NYC office at least three days per weekIdeal Qualifications (but not required)You have 8+ years of experience as a Forward Deployed Engineer, Solution Engineer, Implementation Specialist or an equivalent position within a B2B SaaS company.You have led a large technical customer facing team of 5-10 direct reports, have experience in hiring and retaining exceptional talent.You have experience in building AI applications.You have experience in applying and optimizing statistical and machine learning models to solve business problems.You have experience with at least one of the major cloud platforms (AWS, Azure, GCP).You are fluent in Spanish and/or Portuguese.What We OfferWork with colleagues that lift you up, challenge you, celebrate you and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields. If you are similarly capable, caring, and driven, you'll find yourself at home here.Make an impact and meaningfully shape an early-stage company.Experience a truly flat hierarchy and communicate directly with founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo.Learn from experienced mentors and achieve tremendous personal and professional growth. Get to know and leverage our network of leading tech investors and advisors around the globe.Receive a top-of-market equity and cash compensation package.Get access to a self-development budget you can use to e.g. attend conferences, buy books or take classes.Use the equipment of your choice including meaningful home office set-up.Our StanceWe're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply.We seek to actively recognize and combat racism, sexism, ableism and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms. We won't inquire about how you identify or if you've experienced discrimination, but if you want to tell your story, we are all ears.About UsTaktile is building the world's leading software platform for running critical and highly-automated decisions. Our customers use our product to catch fraudsters, prevent money laundering, and expand access to credit for small businesses, among many other use cases. Taktile is already making millions of such decisions across the globe every day.Taktile is based in Berlin, London and New York City. It was founded by machine learning and data science veterans with extensive experience building and running production ML in financial services. Our team consists of engineers, entrepreneurs, and researchers with a diverse set of backgrounds. Some of us attended top universities such as Harvard, Oxford, and Stanford and some of us have no degree at all. We have accumulated extensive work experience at leading tech companies, startups, and the enterprise software sphere.Our backers include Y Combinator, Index Ventures, and stellar angels such as the founders of Looker, GitHub, Mulesoft, Datadog and UiPath.

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At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.The Associate Prompt Engineer optimizes prompts to generative AI models across NICE's Customer Service Automation (CSA) applications. As part of the CSA Research team, the Associate Prompt Engineer works with several groups in the business to help our applications deliver the highest quality customer experience. The Associate Prompt Engineer partners with global development teams to help diagnose and resolve prompt-based issues. This includes helping to define and execute tests for LLM-based systems that are difficult to evaluate with traditional test automation tools. The Associate Prompt Engineer also helps educate the development teams on advances in prompt engineering and helps update production prompts to evolving industry best practices. When a customer needs to address novel requirements with a custom prompt, the Associate Prompt Engineer partners with customer-facing teams such as Professional Services and Product Management to capture the customer's needs and develop a robust, well-tested prompting solution. This includes devising and executing custom test plans, as well as presenting quantitative test results to internal stakeholders. Responsibilities Regularly review production metrics and specific problem cases to find opportunities for improvement. Help diagnose and resolve issues with production prompts. Refine prompts to generative AI systems to achieve customer goals. Collect and present quantitative analysis on solution success. Review new prompts and prompt changes with Machine Learning Engineers. Stay informed about new advances in prompt engineering. Required Qualifications BS in technology-related field such as computer science, business intelligence/analytics, or finance. Familiarity with best practices in prompt engineering. Familiarity with git-based source code management practices. Ability to develop and maintain good working relationships with cross-functional teams. Ability to clearly communicate and present to internal and external stakeholders. Experience with Python and at least one web app framework for prototyping, e.g., Streamlit or Flask. Preferred Qualifications Basic AWS resource management. Experience with both standard and AI-based testing frameworks such as PyTest and DeepEval. Exposure to generative AI application frameworks like LangChain, LlamaIndex, and griptape. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.  

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About UsHippocratic AI is developing the first safety-focused Large Language Model (LLM) for healthcare. Our mission is to dramatically improve healthcare accessibility and outcomes by bringing deep healthcare expertise to every person. No other technology has the potential for this level of global impact on health.Why Join Our TeamInnovative Mission: We are developing a safe, healthcare-focused large language model (LLM) designed to revolutionize health outcomes on a global scale.Visionary Leadership: Hippocratic AI was co-founded by CEO Munjal Shah, alongside a group of physicians, hospital administrators, healthcare professionals, and artificial intelligence researchers from leading institutions, including El Camino Health, Johns Hopkins, Stanford, Microsoft, Google, and NVIDIA.Strategic Investors: We have raised a total of $278 million in funding, backed by top investors such as Andreessen Horowitz, General Catalyst, Kleiner Perkins, NVIDIA’s NVentures, Premji Invest, SV Angel, and six health systems.World-Class Team: Our team is composed of leading experts in healthcare and artificial intelligence, ensuring our technology is safe, effective, and capable of delivering meaningful improvements to healthcare delivery and outcomes.For more information, visit www.HippocraticAI.com.About the RoleWe are seeking a Customer Success Executive with health systems experience to join our team. You will ensure that our clients achieve measurable outcomes through Hippocratic AI’s innovative solutions. You will have the opportunity to partner and report to the Chief Customer Officer. This role will sit remotely in the Atlanta, GA area and serve local and surrounding clients as needed. It will be required to travel onsite to the client's location regularly.ResponsibilitiesBuild and maintain strong relationships with healthcare staff and operational leaders, acting as a trusted resource.Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring adoption and success.Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and nursing operations.Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.Collaborate with internal teams (product, sales, and engineering) to address client feedback and improve user experiences.Establish metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies.Travel extensively to healthcare facilities for onsite support and training, and participate in strategic in-office sessions in Palo Alto.Collaborate with the nursing leadership team to share best practices from AI implementation and be comfortable presenting at conferences/webinars on the impact of AI in Nursing.QualificationsMust-Have:A minimum of 5 years of health systems experience.Proven experience in customer success, account management, or project management.Ability to build relationships across an organization, from front-line staff to executives.Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements.Experience working with cross-functional teams in a fast-paced startup environment.Strong background in project management.Nice-to-Have:Experience with AI or technology adoption in healthcare.Advanced knowledge of healthcare workflows and compliance standards.***Be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process. If anything appears suspicious, stop engaging immediately and report the incident.

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Scale is at the frontier of the AI industry, improving the world’s leading Generative AI and Large Language Models through model evaluations, human-powered supervised fine-tuning (SFT) datasets, world-class Reinforcement Learning with Human Feedback (RLHF), and more.  We are seeking a deeply experienced and cross-functional Lead Cybersecurity Evaluation Expert to advise and oversee the technical quality and strategic scope of cutting-edge Cyber Test & Evaluation (T&E) projects assessing Large Language Models (LLMs). This internal expert will serve as the lead advisor across multiple cyber domains, guiding dataset development efforts, validating expert contributions from subcontractors, and ensuring that benchmarks reflect real-world complexity, domain authenticity, and technical rigor. The ideal candidate will possess deep hands-on knowledge across multiple cybersecurity domains—such as network exploitation, cryptographic systems, LLM adversarial testing, APT analysis, and cyber ethics—and have prior experience in red teaming, incident response, or threat intelligence. This role is pivotal to ensuring that all T&E artifacts generated by subcontracted experts meet the highest standards of realism, fidelity, and relevance.   Key Responsibilities Domain oversight: Provide strategic oversight across all cyber subdomains including but not limited to malicious network traffic, cryptographic systems, adversarial LLM prompts, threat intelligence, and cyber ethics. Scoping & strategy: Collaborate with the Program Manager (you) to define project goals, deliverable scopes, evaluation frameworks, and technical benchmarks. Expert vetting: Assess the technical credibility of cyber experts proposed by subcontractors; conduct interviews and review technical artifacts to validate expertise. Quality control: Review and validate the accuracy, depth, and applicability of all datasets and question-answer pairs produced by subcontracted experts. Standardization: Establish and enforce evaluation rubrics, scenario fidelity criteria, and documentation standards to ensure consistency across all workstreams. Cross-domain bridging: Identify cross-domain gaps, propose integrated benchmark scenarios, and ensure logical alignment between adjacent domains (e.g., how network behavior supports APT identification). Stakeholder communication: Provide subject-matter advice to internal and external stakeholders on technical feasibility, risks, and coverage completeness.   Required Skills 8+ years of hands-on experience in cybersecurity, with demonstrated proficiency across multiple domains (e.g., red teaming, cryptography, network forensics, cyber threat intelligence, adversarial ML). Proven experience in one or more of the following: red-teaming LLMs, TTP identification using MITRE ATT&CK, cryptographic protocol evaluation, or creation of high-fidelity cyber scenarios. Familiarity with cybersecurity testing methodologies (e.g., penetration testing, adversarial simulation, red team exercises). Strong analytical, evaluative, and problem-solving abilities. Excellent communication skills with a strong technical writing background.   Preferred Qualifications Prior experience leading or advising multi-expert technical teams across multiple cybersecurity disciplines. Understanding of LLM architectures and AI model evaluation processes. Familiarity with T&E in government or defense settings (e.g., AFWERX, MITRE, DoD AI efforts). Certifications such as CISSP, OSCP, GCIH, GCIA, GPEN, or equivalent. Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You’ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.The base salary range for this full-time position in the location of Washington DC is:$180,000—$200,000 USDPLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI.  Our products power the world's most advanced LLMs, generative models, and computer vision models. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.  We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information. We comply with the United States Department of Labor's Pay Transparency provision.  PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

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About UsAt Union, we are solving one of the hardest challenges in AI infrastructure today: enabling high-velocity iteration while maintaining seamless production-readiness for AI workloads at scale. Flyte, the open-source project we steward, is the emerging standard for modern data and AI orchestration, with numerous leading technology organizations - like LinkedIn, Spotify, and Gojek - running millions of mission-critical workloads on the platform. We have a deep bench of infrastructure veterans from companies in the Big Three and beyond and a technical founding team who originally created Flyte while at Lyft. The Opportunity Reporting into Engineering, we are currently seeking a talented Full-Stack Software Engineer with a strong foundation in front-end development and 4+ years of professional experience building thoughtful, well-designed products or internal tools. While you'll bring a front-end perspective to the team, you should also be comfortable working across the stack, including backend services and infrastructure, as we shape the future of ML tooling with a focus on usability, performance, and developer experience.In this role, you will:Leverage your experience in backend and frontend related technologies to create high-quality, scalable, and maintainable code and APIs.Employ your understanding of developer tools to influence the development of user-centric features that address the needs and pain points of data scientists and engineers.Contribute to architectural decisions and participate in code and design reviews across various teams, ensuring the highest standards of quality and performance.Demonstrate excellent verbal and written communication skills and bias towards making an impact and picking up work that needs to get done.Work as part of a team and feel most excited when given large and ambiguous problems to solve independently.You have experience with React, building modern, interactive web applications, with attention to usability and accessibility.You are proficient in TypeScript or JavaScript and comfortable building client side logic at scale.You have experience building modern web applications, with attention to performance and scalability.You are familiar with front-end build tools such as Webpack or Vite.You bring a front-end perspective to product development and enjoy crafting intuitive, responsive user interfaces.You have experience with AWS (required) and are familiar with other cloud platforms (preferred).You have experience with NodeJS (and optionally protobufjs) for server-side development and API integration.You have a strong foundation in data structures and algorithms, with a focus on profiling and performance optimization.You will be expected to be in-office.About You:4+ years of professional experience building software as a generalist with a strong focus on frontend development alongside backend and infrastructure workPrior experience with React and its core principles including component architecture, state management, and hooks.Experience with TypeScript or Javascript with attention to code quality, readability, and maintainability.Experience with Python, Go, Java or another backend technologies and comfortable working across the full stack.Knowledge of ML concepts and frameworks (eg. TensorFlow, Pytorch, Spark) is highly desired.Experience with AWS and/or NodeJSFamiliarity with frontend build tools like Webpack and Vite, and understand how to optimize for performance bundle size and developer experience.Strong foundation in data structures, and algorithms with a focus on performance tuning and optimization in both frontend and backend systems.A clear communicator who thrives in ambiguous environments, often stepping up to drive clarity, alignment and solutions when faced with open-ended challenges.Bachelor’s degree in computer science or related field.Benefits & BelongingAt Union.ai we know that employees who feel their best can build amazing things and we are proud to offer best in class benefits that will continually evolve and grow as the needs of our employees do. Benefits may vary based on countryExcellent medical - We pay 100% of your premiums and 90% for your dependentsGenerous dental and vision plans- We pay 90% of the premiums for you and your dependentsMeaningful equity in the form of options – all employees are owners hereUnlimited time off + 12 company holidays 401K match - Union.ai matches 100% of contributions up to the first 3%, and 50% up to 5%16 weeks paid parental leave for primary and secondary caregiversFlexible work schedule (some restrictions apply)For in office employees: Lunch provided onsite and well stocked kitchen with snacks and drinks. We believe that our differences are what bring us together to achieve truly special outcomes. We strive to be inclusive and focus on building teams that embody that quality too. Union.ai is an equal-opportunity employer and we encourage you to apply, even if your experience doesn’t align exactly with our job description.

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Replit is the fastest way to turn ideas into software. With our powerful AI-powered Agent and Assistant, anyone can create and launch apps from natural language in just one click. Build and deploy full-stack applications directly from your browser—no setup required. Never written a line of code in your life? No problem. Replit makes software creation accessible, collaborative, and lightning-fast. Join us in our mission to empower the next generation of builders.About The Role:We recently launched Replit Agent in early access, the first widely accessible coding AI agent that builds and deploys apps based on your ideas. In this new era of personal software, the Replit mobile app enables you to create, prototype, brainstorm personal tools on the go.In this role, you will shape our Agent experience on mobile, build innovative new features and interactions, and enable anyone with a phone to create software for their phones and assist with our mobile UI/UX. Our mobile app is built with Typescript, React, React Native, Expo, and Apollo/GraphQL.Who You Are:We're looking for mobile-focused developers who can thrive in a React Native environment and are also passionate about mobile UI/UX. You fit this role if you match one of these profiles: 1. The React Native ExpertYou're an experienced React Native developer with a proven track record of shipping mobile apps, with a keen eye for mobile UI/UX.2. The Mobile Web SpecialistYou have deep experience with mobile web development and understand the unique challenges of mobile interfaces, performance optimization, and responsive design. You're passionate about UX/UI and ready to transition your mobile expertise to React Native development.3. The Native Developer Exploring Cross-PlatformYou're a skilled mobile native developer (iOS/Android) who's interested in exploring React Native as a cross-platform solution. You bring valuable native platform knowledge and are open to learning TypeScript-based development.What You Will Do:Collaborate closely with a team of designers, mobile and UX engineers to streamline the mobile app towards AI-first creation.Introduce new features that make creation on mobile easier and faster.Improve the quality and observability of the app.Proactively identify what our software creators need to make building on mobile delightful.Required Experience:You can demonstrate 5+ years of professional software development experience, including:Experience optimizing UI rendering performanceExperience debugging and deploying iOS or Android appsYou are comfortable or excited to build with React/CSS and React Native.You are familiar with UI/UX patterns on iOS or AndroidBonus Points:You’ve built and shipped your own apps to the worldFull-Time Employee Benefits Include:💰 Competitive Salary & Equity💹 401(k) Program ⚕️ Health, Dental, Vision and Life Insurance🩼 Short Term and Long Term Disability🚼 Paid Parental, Medical, Caregiver Leave🚗 Commuter Benefits 📱 Monthly Wellness Stipend 🧑‍💻 Autonoumous Work Environement 🖥 In Office Set-Up Reimbursement🏝 Flexible Time Off (FTO) + Holidays🚀 Quarterly Team Gatherings☕ In Office AmenitiesWant to learn more about what we are up to?Meet the Replit AgentReplit: Make an app for thatReplit BlogAmjad TED TalkInterviewing + Culture at Replit Operating PrinciplesReasons not to work at ReplitTo achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.This is a full-time role that can be held from our Foster City, CA office. The hybrid role has an in-office requirement of Monday, Wednesday, and Friday.

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About Glean: Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence. Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.About the Role: Glean is looking for a talented Designated Technical Support Engineer to join our rapidly expanding, venture-backed startup.  We are building a modern knowledge assistant personalized to every employee in your organization, making all information within your company accessible, contextual, and fresh. Our team works hard and plays hard. We are professional, creative, passionate, and most importantly - customer-obsessed. As a trusted technical resource to the customer, you will provide both proactive and reactive support to our growing customer base. By providing the highest level of service to our customers, you will ensure our customer experience is the best in the industry. You will: Please note that this role will be dedicated to select customers and requires additional background screenings/clearances/training/certification, carry & use of customer-provided equipment, and extended on-call shift timing based on customer contractual obligations. Own the proactive and reactive support for Glean customers by prioritizing issues for your designated customer(s) Meet with your assigned customers regularly to review issues and develop resolution plans and drive continuous improvement in how you and your Glean teammates provide support to them Be available to your assigned customers via collaborative communication channels consistently to ensure you are providing timely responses and updates on issues Create and maintain customer-specific runbooks and knowledge articles Provide first response, technical troubleshooting, resolution, and follow-through of customer issues and inquiries Assist customers in the configuration, set-up, and verification of new content sources and product features to enable them to realize additional value for their users Educate customers on the use of Glean product features Identify system and user health issues, then create and execute remediation plans while coordinating and updating the customer accordingly Handle customer-impacting alerts which require coordination with customer admin and system resources through resolution Work closely with teams across Glean to drive product, process, and service improvements Drive key improvement projects that will improve the scale and efficiency of support, while providing upgrades to the customers’ support experience Coordinate all support activities with your assigned customer(s), which may include more stringent access and security processes, ensuring you move with high urgency for their issues. Represent the unique needs of your assigned customer(s) with respect to product and security improvements that will improve the customer support experience About you: Technically curious: you have a never-ending desire to add technical knowledge and skills to your personal toolkit and share those learnings with your peers Fearless: you have an intense need to tackle the toughest customer issues and technically complex issues with the goal of driving customer satisfaction Strong communicator: you are a professional presenter with superior interaction skills with both customers and internal teams Detail-oriented: you are highly organized and methodical, ensuring all issues are managed to completion Data-driven: you utilize metrics and objective measurements to assess success and improvement opportunities for yourself and for the customer experience Key knowledge and skills required Must-haves Problem solving: technical problem-solving skills including the ability to troubleshoot and isolate issues to their root cause Ability to debug issues including searching & reading application logs, analyzing stack traces and browser trace files Experience in at least one of the following disciplines: Customer Solutions Engineering, Support Engineering, Professional Services Hands-on experience in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations Experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure Must have experience in troubleshooting REST API issues Working experience on SSO, SAML, and OAuth along with network troubleshooting Able to fully document issues you manage and contribute to the support knowledge base Candidates must be able to support weekend client-facing maintenance activities as a core part of the role. Good-to-haves Knowledge of SQL/database, Basic Kubernetes, Intermediate/Advanced Linux Experience in using Github, Jira & Confluence Basic knowledge of LLM’s and how GPT works   Location: Bangalore This role is hybrid (3 days a week in our Bangalore office) Compensation & Benefits: Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.   #LI-HYBRID

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Who We Are PathAI is on a mission to improve patient outcomes with AI-powered pathology. We are transforming traditional pathology methods into powerful, new technologies. These innovations in pathology can help accelerate drug development, improve confidence in the accuracy of diagnosis, and get life-saving therapies to patients more quickly. At PathAI, you'll work with a diverse and talented team of people, who are dedicated to solving complex problems and making a huge impact. Where You Fit We're looking for an Implementation Engineer to join our team and help support our digital diagnostics customers, including our commercially deployed AI product portfolio and Digital Pathology Image Management System, AISight.  Although experience is important, we weigh a heavy emphasis on cultural fit within the organization, a hunger to learn both our business and customers, and a drive to move us forward in this rapidly evolving industry. We are looking for someone that is well versed in SaaS Implementations, Lab/IT Connectivity Integrations and is well organized, has a sense of drive and an aptitude for learning quickly in a complex space. What You’ll Do Build and maintain strong relationships with our DDx customers (Anatomic Pathology labs, Academic Medical Centers, Hospital Systems)  acting as their primary point of contact during the technical implementation phase of the project Provide hands-on technical implementation support, working with customer IT and internal development teams as needed Provide project management of all implementation tasks, providing schedule updates, resolving risks and issues, and communicating with the customer on a regular basis Language Requirements, Fluent- Spoken and Written : English (Required) Portuguese (BR) (Preferred) On-Call Support: Support external clients as an application expert/escalation point for our support team. (Including an on-call rotation) What You Bring 3+ years of experience in a client-facing, SaaS implementation roles Strong analytical skills and operating rigor Experience handling difficult customers or situations and can demonstrate resolutions A strong understanding of our business and products, and an ability to research/self-start in areas that require learning Familiarity with HL7 interface implementation and hands-on experience with market-leading laboratory information systems (Epic Beaker, Novopath, Cerner Millenium etc) is preferred  Travel (<20%)   Want To Hear From You At PathAI, we are looking for individuals who are team players, are willing to do the work no matter how big or small it may be, and who are passionate about everything they do. If this sounds like you, even if you may not match the job description to a tee, we encourage you to apply. You could be exactly what we're looking for.  PathAI is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions on business needs, job requirements, and qualifications — that's all. We do not discriminate based on race, gender, religion, health, personal beliefs, age, family or parental status, or any other status. We don't tolerate any kind of discrimination or bias, and we are looking for teammates who feel the same way.