About the Role
We're looking for a detail-oriented, analytically-minded person to join our AI Operations team. In this role, you'll be on the front lines of ensuring our AI agents are performant for banks and fintechs fighting financial crime at scale.
This is a rare opportunity to learn how cutting-edge AI systems work in production while making a real impact on global financial security. You'll gain hands-on experience with AI monitoring, quality assurance, and customer deployments—skills that are increasingly critical as AI transforms every industry.
What you'll do:
Conduct quality reviews of our AI agents to ensure they meet the highest standards for compliance teams
Test new features and custom logic before they go live for customers
Analyze case data to identify patterns, issues, and opportunities for improvement
Work directly with engineering teams to understand and measure the impact of system changes
Learn state-of-the-art AI monitoring techniques including performance drift detection, human scoring pipelines, and dataset preparation
Support our largest customers by providing operational insights and recommendations
What success looks like:
Month 1: Master our AI platform and learn complex compliance workflows. Shadow experienced team members and begin conducting your first case reviews.
Month 2: Take ownership of operational support for major customer deployments. Conduct detailed quality assessments and partner with engineering to improve system performance.
Ongoing: Become the go-to expert for AI operations, conducting critical reviews that directly shape product development and customer success.
What We're Looking For
Required:
1-3 years of professional experience or equivalent internship experience
Strong analytical and critical thinking skills with exceptional attention to detail
Ability to review complex information and identify patterns or issues
Comfortable learning new technical systems independently
Strong written and verbal communication skills
Excited to work in a fast-paced startup environment where you'll wear multiple hats
Bonus Points:
Exposure to financial services, fintech, or regulated industries
Experience working at a fast paced startup
Familiarity with coding/scripting (can make a dashboard, write SQL queries, quick scripts)
Customer-facing experience in any capacity
Genuine interest in AI/ML systems and how they're deployed in the real world
About You
You're someone who loves digging into details and understanding how systems work. You're not satisfied with surface-level answers—you want to know why something happened and how to make it better. You're eager to learn from experienced professionals and aren't afraid to ask questions. Most importantly, you're excited about being an early team member at a mission-driven company where your work directly contributes to combating financial crimes such as terrorism financing and human trafficking.
Compensation & Benefits
In-person collaboration in our SF office (Monday-Friday)
$90k - $105k + equity
Comprehensive healthcare, 401k matching, commuter benefits
15 days PTO + holidays, unlimited sick days
Flexible leave options
Working late? We've got you covered with DoorDash and an Uber home
Join us in building AI that protects the global financial system from financial crimes that fund terrorism, human trafficking, and other serious threats.