Your New Role and Team
Sanctuary, a world leader in developing AI-based control systems for humanoid robots, is hiring a Commercial Operations Analyst to support our growing commercial and account management functions. This role is foundational to how we qualify customer opportunities, analyze business cases, and connect customer use cases to our product roadmap.
You’ll work closely with our Director of Account Management and collaborate across product, engineering, and deployment teams to manage the early stages of customer engagement—from the first inquiry to detailed use case documentation.
This is an exciting opportunity for someone who thrives on analysis, communication, and collaboration, and who wants to grow at the intersection of technology, business strategy, and customer success within a robotics-driven organization.
Success Criteria
Qualify and filter inbound commercial inquiries with clarity and professionalism.Prepare concise customer profiles and maintain a centralized commercial database (Single Source of Truth).Conduct and document introductory customer calls, summarizing objectives and potential use cases.Support use case discovery and documentation in alignment with product and deployment teams.Perform high-level business case, market, and growth analyses to support opportunity assessment.Coordinate internal alignment across commercial, product, and engineering stakeholders.Assist with preparation of presentation materials and reports for both internal and external audiences.Demonstrate consistent organization, attention to detail, and follow-through on assigned commercial activities.
Your Experience and Qualifications
Degree in Business, Engineering, or a related technical field (MBA or business specialization an asset).1–3 years of experience in business analysis, commercial operations, or consulting.Understanding of basic business development or account management workflows.Comfortable handling data, documentation, and structured reporting.Familiarity with CRM or ERP systems (NetSuite, HubSpot, or similar).Strong written and verbal communication skills.Curiosity about advanced technology, AI, and robotics is essential.
Skills
Highly organized, methodical, and self-driven.Analytical thinker with strong problem-solving and documentation skills.Effective communicator across technical and non-technical audiences.Adaptable and comfortable with ambiguity in fast-changing environments.Proactive and accountable, with a collaborative team-first mindset.Curious about how technology creates value for real-world customers.
