Director, Customer Success (R3657)

We are seeking a strategic Director of Customer Success to lead our global customer support and service efforts across our aircraft product lines. In this role, you will be responsible for being the customer’s first touchpoint for product issues, owning the resolution of technical problems through coordinated support workflows, and capturing fleet support data to design world-class customer experiences that reinforce trust, satisfaction, and long-term success. As the voice of the customer within the organization, you will work closely with program and product management, engineering, flight operations, and business development teams to ensure customers are delighted by the products they receive.