Product Manager, Customer Experience (R3556)

The Product Manager, Customer Experience will drive and own all aspects of the customer experience for Shield AI’s Hivemind Enterprise product suite. You will focus on enhancing user adoption, satisfaction, and success through thoughtful product and customer experience improvements, excellent documentation and training materials, innovative support tools, and impactful customer communications. You will collaborate closely with Product Management, Engineering, Customer Success, Sales, and Marketing to deliver a world-class experience that accelerates customer adoption and maximizes long-term value.