About The Role
This is a full-time, onsite role as a Solutions Engineer at our Berlin HQ, preceded with a three-month rotational program with a pathway into a technical customer-facing role. You'll join a cohort of technical talent who build deep product expertise and customer engagement skills from day one, culminating in a position where you'll own all customer-facing software work, from managing integrations to building workflow templates and applying AI to solve complex customer challenges.
Our Approach
At Langdock, we believe the best Solutions Engineers are technical builders who understand both the product architecture and the customer's business challenges. If you're excited about startups, AI, and driving technical customer impact, this is a unique opportunity to build a foundation in product and customer success before stepping into a high-impact technical role that bridges software development, applied AI, and customer solutions.
Program Structure
Our Solutions Engineer position is preceded by a three-month rotation designed to prepare you for the role:
Weeks 1-6: Customer Support Foundations
Intensive onboarding and product mastery with a focus on becoming a product expert
Shadowing customer support interactions and understanding technical customer needs
Learning the technical architecture and common integration challenges
Weeks 7-12: Integrations & Workflow Templates
Hands-on with building integrations, workflow templates, and implementing use cases
Deep dive into the technical stack and integration management
Building applied AI solutions for documentation and automation
Upon graduation, you'll transition into a Solutions Engineer role, equipped with deep product knowledge, technical implementation skills, and the ability to build and maintain customer-facing software solutions that drive measurable outcomes.
What You'll Do
Master Langdock's AI platform through daily product interactions and real use cases
Own all customer-facing software work, acting as the technical catch-all for customer needs
Manage and maintain integrations, ensuring reliability and performance
Build and optimize workflow and assistant templates for customer use cases
Apply AI to solve documentation and automation challenges for adoption management
Lead technical workshops, deep-dives, and implementation sessions with customers
Design and architect solutions for high-value use cases across diverse customer environments
Act as the voice of the customer internally, influencing product roadmap and technical strategy
What We Look For
Technical Depth: You have strong software development skills and understand how AI systems, APIs, databases, and integrations work at a deep level
Solution Design: You're able to translate customer requirements into technical implementations and build robust, scalable solutions
Applied AI Expertise: You can leverage AI for practical applications like documentation, automation, and workflow optimization
Customer Empathy: You anticipate customer needs and pain points, and build solutions that address real technical challenges
Self-Guided: You drive your own work, take initiative from day one, and work autonomously while prioritizing learning and impact
Why This Approach Works
Our program is designed for people who want to build deep product expertise before owning the technical customer journey. As a Solutions Engineer, you are the technical backbone of customer success: from building and maintaining integrations, to creating workflow templates, to applying AI for automation and documentation, to ensuring customers can leverage the full technical capabilities of our platform.
About You
Early adopter of AI, excited about its possibilities
Strong software development background (experience with APIs, databases, cloud applications, system integrations)
Ability to build, debug, and maintain production-level code and integrations
Strong written and verbal communication in English and German
Thrive in fast-paced, high-growth environments
Team player who communicates well with diverse stakeholders, from engineers to C-suite
Eager to build a customer-facing technical career at the intersection of software engineering and AI
Qualifications
Experience in fast-paced environments
Strong technical background (software engineering, computer science, technical consulting) with hands-on coding experience
Customer-facing or implementation experience is a plus
Experience with integrations, APIs, or workflow automation is highly valued
Consistent record of achievement
German language skills are required for this role
