Top Implementation Lead Jobs Openings in 2025

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About Us:webAI is pioneering the future of artificial intelligence by establishing the first distributed AI infrastructure dedicated to personalized AI. We recognize the evolving demands of a data-driven society for scalability and flexibility, and we firmly believe that the future of AI lies in distributed processing at the edge, bringing computation closer to the source of data generation. Our mission is to build a future where a company's valuable data and intellectual property remain entirely private, enabling the deployment of large-scale AI models directly on standard consumer hardware without compromising the information embedded within those models. We are developing an end-to-end platform that is secure, scalable, and fully under the control of our users, empowering enterprises with AI that understands their unique business. We are a team driven by truth, ownership, tenacity, and humility, and we seek individuals who resonate with these core values and are passionate about shaping the next generation of AI.About the Role:webAI Public Sector is hiring a Senior Manager, Security & Compliance to build and lead our security, compliance, and industrial security posture from the ground up. This leader will establish the subsidiary’s compliance programs, drive government authorization work, stand up our facility clearance, and initially serve in key security roles (e.g., FSO, ISSM/ISSO) until the team scales.This role is ideal for someone who thrives in fast-moving environments, is comfortable wearing multiple hats early on, and is excited to design and own the long-term security and compliance operating model for a rapidly growing mission-focused AI company.Responsibilities:Build & Run the Compliance ProgramEstablish and maintain compliance aligned with DoD and Federal standards (CMMC 2.0, NIST SP 800-171, NIST SP 800-53, DFARS 7012, CUI/FCI)Develop policies, SSPs, POA&Ms, governance frameworks, and audit-ready documentationLead internal reviews, incident response processes, and security awareness trainingCreate lightweight, scalable processes that support—rather than slow down—engineering and mission deliveryIntegrate with Parent Company Security & ComplianceAlign subsidiary controls with parent-company GRC, InfoSec, IT security, and privacy frameworksIdentify gaps where DoD, CUI, or classified requirements exceed parent controls and build overlaysCoordinate enterprise-wide audits, monitoring, documentation, and incidentsRepresent the Public Sector entity in cross-company security and compliance forumsWork closely with engineering on secure architectures, vulnerability mitigation, logging/monitoring, and system hardeningDrive Government Authorization WorkLead RMF and agency authorization efforts (e.g., DoD IL4–IL6, ATO packages)Translate federal frameworks into clear, actionable requirements for engineering and IT teamsCoordinate with Authorizing Officials, primes, DCSA, integrators, and 3PAOsOversee continuous monitoring, vulnerability management, and change controlStand Up Facility Clearance & Industrial SecurityLead preparation for the company’s first Facility Clearance (FCL)Support SCIF and closed-area planning, build accreditation documentation, and oversee inspectionsInitially serve as acting Facility Security Officer (FSO)Establish industrial security programsManage DISS/NISS, insider threat programs, DD254 workflows, and classified information controlsAct as Early ISSM/ISSO (as Required)Own RMF execution, system security documentation, incident reporting, and vulnerability trackingDeliver user training, classified system onboarding, and ongoing security managementGovernance, Training & CommunicationTrain teams on CUI handling, security practices, and federal compliance expectationsProvide risk, readiness, and posture updates to leadership with clarity and precisionSupport customer security questionnaires and engagements with prime contractorsBuild the TeamDefine the long-term security, industrial security, and compliance team structureHire and mentor future FSO, ISSM, GRC analysts, and compliance professionalsBuild durable programs that scale as mission sets, classification levels, and customers growQualifications:Active TS or TS/SCI required.8–10+ years in DoD or Federal security, compliance, industrial security, or related fieldsExperience standing up or running compliance programs aligned to e.g., CMMC, NIST SP 800-171/53, DFARS 7012Demonstrated experience leading RMF/ATO lifecycles and/or building 0→1 CUI or classified compliance programsExperience serving as or supporting an FSO, CSSO, CPSO, ISSO, or ISSMKnowledge of NISPOM / 32 CFR 117, DISS/NISS, DD254 processes, insider threat programs, and CUI requirementsFamiliarity with DevSecOps tooling (CI/CI pipelines, SAST/DAST, SBOMs, EDR/SIEM, zero trust networks, encryption/KMS) Ability to work across parent–subsidiary governance modelsStrong communication skills with both technical and non-technical partners.Comfort operating in fast-paced, ambiguous startup environmentsWe at webAI are committed to living out the core values we have put in place as the foundation on which we operate as a team. We seek individuals who exemplify the following:Truth - Emphasizing transparency and honesty in every interaction and decision.Ownership - Taking full responsibility for one’s actions and decisions, demonstrating commitment to the success of our clients. Tenacity - Persisting in the face of challenges and setbacks, continually striving for excellence and improvement.Humility - Maintaining a respectful and learning-oriented mindset, acknowledging the strengths and contributions of others.Benefits:Competitive salary and performance-based incentives.Comprehensive health, dental, and vision benefits package.401k Match (US-based only)$200/mos Health and Wellness Stipend$400/year Continuing Education Credit$500/year Function Health subscription (US-based only)Free parking, for in-office employeesUnlimited Approved PTOParental Leave for Eligible EmployeesSupplemental Life InsurancewebAI is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of webAI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.

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Location 📍: Sydney (Hybrid - 3 Days In Office)About Us 🚀At Relevance AI, we’re building the home of the AI workforce.Our mission is simple: empower every team to delegate meaningful work to AI agents that think, act, and collaborate like experts.With Relevance AI, anyone can create and manage intelligent agents that handle workflows, decisions, and collaboration - all within one unified platform. Our technology already powers industry leaders such as Canva, Databricks, Confluent, Autodesk, Lightspeed, Rakuten, Aveva, Qualified, and Activision Blizzard, helping them scale excellence across operations, marketing, and sales.We’re backed by Bessemer Venture Partners, Insight Partners, Peak XV, and King River Capital, and raised our Series B in April 2025 to accelerate growth and push the boundaries of agentic automation.Headquartered in San Francisco and Sydney, we operate on a hybrid model and thrive on curiosity, collaboration, and execution - we move fast, think big, and win together.This year, we were proud to be named LinkedIn’s #1 Startup in Australia.If you want to define how the world works with AI, join us.The Role 🥳We’re hiring a Deployment Strategist to turn high‑value AI use cases into real, measurable outcomes for our customers. You’ll be a strategic thought partner to executives and domain experts, co‑creating adoption roadmaps, shaping scope, and owning end‑to‑end deployment, change, and value realization. You’ll collaborate cross‑functionally with product, solutions engineering, and account teams to ensure agents and use cases are integrated, adopted, and scaled.Your impact💥Co-create AI adoption roadmaps with customers, articulating the “art of the possible” and a clear path to value.Deeply understand each customer’s domain and business processes to prioritize the most impactful use cases.Frame problems and scope deployments with executives and SMEs; define success metrics and guardrails.Oversee implementation with product, solutions engineering, and account teams to ensure seamless integration and usability.Drive change management: design onboarding materials, train users, monitor adoption, and close feedback loops.Measure and scale value: quantify ROI, refine KPIs, and expand successful use cases across teams or departments.Translate between technical and business language to align C‑suite, domain experts, and builders.Establish operating artifacts: deployment plans, playbooks/runbooks, value trackers, and stakeholder cadences.How we’ll measure success:Revenue: Net Revenue Retention (churn, downsell, upsell)Consumption/ROI: Time vs Value vs Usage per use caseAdoption: Weekly active users and depth of useCustomer Satisfaction: CSAT and qualitative feedbackWhat We’re Looking For 🧠Strategic: Business analysis, process design, value mapping, and executive communication.Technical: Familiarity with LLMs/agents; comfort with APIs/integrations and data/analytics concepts.Operational: Agile project management, stakeholder alignment, enablement and training at scale.Interpersonal: Empathy, storytelling, negotiation, and cross‑functional collaboration.Experience: Proven track record deploying AI/automation/data products with measurable impact; partnering with product/engineering and customer‑facing teams.Ownership: Bias to action, structured thinking, and the ability to turn ambiguity into a clear, prioritized plan.Nice to have:Exposure to enterprise environments, complex multi stakeholder environments and change management at scaleStart Up ExperienceIndustry domain experience in one or more of: operations, marketing, sales, support, or financeWhy Join Us? 🌟Work at the forefront of AI with a nimble team that is constantly pushing boundaries. We encourage and celebrate ideas that drive our mission forward.We're guided by our five values: truth-seeking, be empathetic, put the customer first, have two gears, and build memories.We’ve set high standards in our high-trust environment—we hire exceptional people to do great work. In return, we reward our people with competitive salaries, unparalleled professional growth and career-defining opportunities.Relevance AI is well-funded by leading investors, including Bessemer Venture Partners, Insights Partners, Peak XV, King River Capital. As an early team member, you’ll play a key role in shaping our future—including our culture, ways of working, and even the benefits we offer. We’re laying the foundations now, and your ideas can help define what comes next.Benefits ✨🩺 Health Insurance Contribution – Relevance AI contributes to the cost of individual medical, dental, and vision insurance for employees.🚍 Commuter Benefits – Save on your commute with pre-tax deductions for transit and parking expenses🏖️ Unlimited Annual Leave – Flexible time off policy to rest, recharge, and take care of what matters most📈 ESOP – Employee Stock Ownership Plan so you can grow with the company🤖 AI Productivity Benefit – Get up to $1200 USD/year to spend on AI tools, courses, and learning resources that help you work smarter and grow your skills👶 Parental Leave – We offer 12 weeks of paid parental leave for all eligible new parents, and an additional 6 weeks for the birthing parent🎉 Milestone Merch – Celebrate your work anniversaries with customised Relevance AI swag🍿 Food, Drinks & Community – Stay energised with free breakfasts, healthy snacks, and a fully stocked fridge of drinks. Enjoy team lunches provided every Thursday and Friday, plus Uber Eats dinners and regular catered office meals throughout the week. As the home of the AI workforce, we also host vibrant community events featuring thought leaders, industry partners, and the wider tech community.🪩 Quarterly Team Events – Build stronger connections through fun, meaningful team bonding experiences every quarter🏓 Social Clubs – Share your hobbies and interests by joining or starting a club with your teammates. From hiking and chess to board game nights and social committee activities—there’s something for everyone!🧠 Sonder EAP – Access 24/7 mental health and wellbeing support through Sonder, our Employee Assistance Program

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About MagicalOur agentic AI platform brings "AI employees" into the workplace to take over the repetitive, soul-crushing workflows that slow teams down. The result: organizations move faster, with sharper focus, and deliver better outcomes where it matters most, like improving patient care.The shift to agentic work is inevitable, and we’re leading it. As a founding member of our team you’ll be shaping the playbook for the future of work alongside a small, relentless team pushing the edge of what’s possible with AI.We're backed by the investors behind OpenAI, Anthropic, Hugging Face, and Notion, including Greylock, Coatue, Altman Capital and Lightspeed. The runway is long. The ambition is high. And the market is wide open.About the roleAs a Deployment Strategist, you’ll own the success of our largest and most strategic customers post-sale. You’ll be the connective tissue between the customer’s business goals and Magical’s agentic AI platform, partnering closely with Deployment Engineers to deliver high-impact implementations and drive expansions.You will:Own end-to-end implementations for a portfolio of customers - from pre-kickoff planning through go-live, early adoption, and scale-up.Act as engagement manager: build and run project plans, align stakeholders, manage risks and dependencies, and keep workstreams moving across customer, Magical, and third parties.Translate business goals into a deployment plan, defining use cases, success metrics, milestones, and an execution roadmap alongside our Deployment Engineers.Run regular customer touchpoints (weekly/bi-weekly standups, stakeholder syncs, exec readouts) to keep projects on track and surface decisions early.Programmatically run business reviews (QBRs/MBRs) that tell a clear ROI story, highlight operational impact, and create a natural path to expansion.Become a trusted advisor on workflow redesign and change management, especially in healthcare revenue cycle and operations-heavy environments.Partner with GTM on expansion: identify new workflows, sites, and departments to automate; shape proposals and rollout plans that make expansion low-friction.Champion the voice of the customer internally, feeding structured insights back to Product, Engineering, and Sales to influence roadmap and playbooks.Codify the playbook: help build templates, dashboards, checklists, and best practices that make every future deployment faster and more repeatable.You’ll work side-by-side with our Deployment Engineers and AE team, typically managing several customer programs at once.About youYou have 3–6+ years of experience in roles like management consulting, customer success, program management, solutions/engagement management, or similar in an enterprise SaaS or services environment.You’ve led complex implementations or transformation programs end-to-end, coordinating multiple stakeholders and workstreams to successful go-live.You’re exceptional at relationship building — from frontline operators to VP/C-suite — and comfortable running recurring touchpoints, workshops, and executive readouts.You’re structured and analytical: you think in frameworks, define clear KPIs, and can turn messy operational data into a crisp impact narrative.You have a commercial mindset: you naturally look for ways to deepen value, expand scope, and help Sales frame and close expansions without being “salesy.”You’re comfortable working with technical partners (e.g., engineers, solutions architects) and can translate between business requirements and technical execution.You thrive in early-stage chaos: you want to write the playbook, not just follow one.You have a strong bias to action and are willing to do whatever it takes to unblock progress and make the deployment successful.Bonus: experience in healthcare, revenue cycle management, or other operations-heavy domains; exposure to AI/automation is a plus, not a requirement.Located in SF/Toronto or willing to relocate.What we offerA chance to be an early team member at a fast-growing, ambitious companyThe opportunity to push the boundaries of what’s possible with AIA modern stack and the latest tools to do your best workCompetitive salary and meaningful equityUnlimited PTOFun team offsites, past trips include Iceland, Lisbon, Cancun, and Costa RicaIf you’d like, I can also spin a shorter “LinkedIn version” and a more formal JD (with levels/comp bands placeholders) from this.

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Scale’s Enterprise Applications business is growing faster than ever in the quest to develop reliable AI systems for the world’s most important decisions. As an AI Deployment Strategist you will be right at the center of it, helping our largest customers build, launch, and scale groundbreaking GenAI solutions that redefine their industries. You will take full ownership of our deployment success, turning bold ideas into real impact and ensuring every engagement delivers exceptional results. In this role, you will work directly with data, engineering, business and AI leaders at some of the world’s top Enterprises. You will guide projects from the first conversation through delivery, expansion, and measurable business outcomes. Within Scale, you will collaborate closely with Machine Learning, Engineering, and Finance teams to streamline execution, improve processes, and shape our approach to enterprise delivery. This is a fast-moving, high-impact role that blends customer strategy, operations, product strategy and execution. You will lead the team that serves as the voice of the customer and ensure their flawless execution of customer projects. You will own: Client Leadership & Growth: Own relationships with key enterprise customers and ensure every engagement runs smoothly, delivers value, and grows over time. Flawless Delivery & Execution: Manage delivery across multiple workstreams, ensuring timelines, quality standards, and SLAs are met. Strategic Account Expansion: Identify and pursue new opportunities within existing accounts that drive measurable business impact. Cross-Functional Problem Solving: Collaborate with EPD, Finance, and Operations to remove blockers, drive efficiency, and continuously improve how we deliver. Strategic Feedback Loop: Synthesize and communicate insights from customer engagements to help inform the long-term product roadmap and strategic direction. Mastering Complexity & Ambiguity: Bring structure, clarity, and momentum to complex projects in dynamic environments. Ideally, you’d have: 5+ years of work experience in high-growth, high-ambiguity environments. Successful candidates have had experience in MBB consulting, banking or private equity or as a technical product or program management role in the tech industry, but we are open to alternative profiles. A technical background (education or professional experience within CS, Economics, Statistics, Engineering or STEM field) Exposure to GenAI solutions via your current role or personal projects  A proven track record in building and expanding client relationships Ability to understand the ML concepts and build great relationships with technical customers Great cross-functional experience and collaborative ability Excellent verbal and written communications A track record of structured, analytics-driven problem solving A history of diligence and organization across multiple work streams An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results Willingness to travel up to 50% depending customer and deployment needs Nice to have: Exposure to enterprise AI or data infrastructure products. Deeper industry knowledge in healthcare, consumer, financial services Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You’ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:$189,200—$236,500 USDPLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.  We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information. We comply with the United States Department of Labor's Pay Transparency provision.  PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

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About The RoleThis is a full-time, onsite role as an AI Adoption Manager at our Berlin HQ, preceded with a three-month rotational program with a pathway into a technical customer-facing role. You'll join a cohort of technical talent who build deep product expertise and customer engagement skills from day one, culminating in a position where you'll drive customer adoption, provide technical support, and manage account-based relationships for leading organizations implementing AI.Our ApproachAt Langdock, we believe the best AI Adoption Managers are technical minds who understand both the product architecture and the customer's business challenges. If you're excited about startups, AI, and driving technical customer impact, this is a unique opportunity to build a foundation in product and customer success before stepping into a high-impact role that combines portfolio management, customer support, and adoption strategy.Program StructureOur AI Adoption Manager position is preceded by a three-month rotation designed to prepare you for the role: Weeks 1-6: Customer Support FoundationsIntensive onboarding and product mastery with a focus on becoming a product expertShadowing customer support interactions and learning to own first responsesUnderstanding customer pain points and common implementation challengesWeeks 7-12: Integrations & Workflow TemplatesHands-on with building integrations, workflow templates, and implementing use casesSupporting customers with technical implementation and adoption strategiesLearning account-based management approaches and portfolio prioritizationUpon graduation, you'll transition into an AI Adoption Manager role, equipped with deep product knowledge, technical support skills, and the ability to manage customer relationships that drive measurable adoption outcomes. What You'll DoMaster Langdock's AI platform through daily product interactions and real use casesOwn the first response to all customer requests, ensuring timely and effective supportManage an ARR-based portfolio of larger customers with an account-based approachProvide support for smaller accounts, ensuring all customers receive the help they needLead customer workshops, technical deep-dives, and implementation sessionsDrive adoption strategies that ensure customers realize value from the platformAct as the voice of the customer internally, influencing product roadmap and strategy What We Look ForTechnical Depth: You understand how AI systems, APIs, databases, and integrations work, and can troubleshoot and support accordinglyCustomer Empathy: You anticipate customer needs, motivations, and pain points, and build trusted advisor relationshipsResponsiveness & Ownership: You take pride in being the first point of contact and owning customer issues through to resolutionStrategic Thinking: You can assess customer portfolios, prioritize based on impact, and think from first principlesSelf-Guided: You drive your own work, take initiative from day one, and work autonomously while prioritizing learning and impactWhy This Approach WorksOur program is designed for people who want to build deep product expertise before owning the entire customer adoption journey. As an AI Adoption Manager, you are the primary point of contact for customer success: from responding to their first question, to managing strategic account relationships, to ensuring continuous adoption and value realization across your portfolio. About YouEarly adopter of AI, excited about its possibilitiesStrong technical foundation (databases, APIs, cloud applications, system integrations)Ability to understand and communicate technical concepts to both technical and non-technical audiencesStrong written and verbal communication in English and GermanThrive in fast-paced, high-growth environmentsTeam player who communicates well with diverse stakeholders, from engineers to C-suiteEager to build a customer-facing career at the intersection of technical support and AI adoption QualificationsExperience in fast-paced environmentsTechnical background (engineering, computer science, technical consulting) or demonstrated ability to quickly master technical conceptsCustomer-facing, support, or account management experience is a plusConsistent record of achievementGerman language skills are required for this role

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WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 6 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love.Professional Learning & Community Engagement Specialist (North/Central FL)Role Description: As a Professional Learning & Community Engagement Specialist, you will split your time between two high-impact areas:Designing & delivering exceptional professional learning experiences for K–12 educators,Serving as a regional face of our Pioneers and educator community - driving in-person engagement, social connection, and educator joy.This is a field-forward role for an experienced educator, PD leader, and community builder who’s energized by meeting people where they are—literally. You’ll work in close collaboration with the CX, Sales, and Marketing teams, and report into the Professional Learning function, with day-to-day prioritization supported by our Pioneer & Community Lead.This role is based out of North or Central FL.Responsibilities:In this role, you will be responsible for driving to the following outcomes:Professional Learning Development & Delivery (50%)Facilitate engaging onsite and virtual PD sessions tailored to district needs.Develop and refine training content, including live and asynchronous materials.Community Field Engagement & Pioneer Program Activation (30%)Execute surprise-and-delight field moments and represent MagicSchool at events.Support educator engagement, storytelling, and Pioneer program activation regionally.Consultative Solutioning & Regional Strategy (10%)Collaborate on pilots and adoption plans with Sales, CX, and Solution Architects.Capture local insights to shape product, PD, and campaign strategies.Cross-Functional Collaboration (10%)Coordinate with cross-functional teams to align regional and national efforts.Track field feedback to support voice-of-customer and strategic initiatives.Experience & Qualifications:To be successful in this role, you’ll bring the following experience and qualifications:Required:Based in Northern/Central FL.5+ years experience in education, instructional coaching, or edtech PD/community roles.Dynamic facilitation and public speaking skills—comfortable with both educators and district leaders.Demonstrated passion for educator engagement, storytelling, and grassroots brand-building.Experience supporting edtech tools and navigating school or district implementation processes.Excited to travel regionally up to 75% during peak seasons and 50% year-round. Preferred:Prior classroom teaching experience.Experience with educator ambassador, community, or grassroots marketing programs.Familiarity with the AI-in-education space and local curriculum standards.Experience collaborating cross-functionally with Sales, CX, or Marketing teams.Competency with digital collaboration tools (Google Workspace, Zoom, etc.).Application Notice: Notice: Priority Deadline and Review Start DatePlease note that applications for this position will be accepted until 11/16/25 - applications received after this date will be reviewed on an intermittent basis. While we encourage early submissions, all applications received by the priority deadline will receive equal consideration. Thank you for your interest, and we look forward to reviewing your application.Why Join Us?Work on cutting-edge AI technology that directly impacts educators and students.Join a mission-driven team passionate about making education more efficient and equitable.Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.Every employee is offered generous stock options, vested over 4 years.Plus a 401k match & monthly wellness stipendOur Values:Educators are Magic:  Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.Community:  Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.Innovation:  The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.Excellence:  Educators and students deserve the best - and we strive for the highest quality in everything we do.

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IMPLEMENTATION STRATEGISTAbout H: H Company is a next-generation AI research and product company pioneering the future of autonomous, agentic AI. Founded to build intelligence that acts, H Company is creating the foundational infrastructure for autonomous AI systems that drive real-world outcomes across industries.About the Team: The Implementation Strategist is the strategic link between customer and our engineering team. Your key stack is understand where the biggest customer problem stand and help find the right Agents to help our customer automate and optimize tasks, and allow them to focus on what really matters. The team is also responsible to shape the future vision of our products by distilling learnings from the field into the H platform.That platform empowers a wide range of professionals and businesses to safely, easily and autonomously deploy agents at scale for a broad range of tasks: from ensuring websites behave as expected to automating repeated tasks.Key Responsibilities:Dig into the data to understand and identify customer’s most important and impactful multi-step task to automateBe the Go To person for the customerPartner with Forward Deployed Engineer to Seamlessly integrate our solutions Coordinate trainings to ensure our solution best usageBuild and deliver demos and present results to strategic audience Requirements:3+ years of selling and implementing complex IT solutions to customersA double curriculum in Business and Engineering school would be ideal Technical Experience working with AI/ML systems would be appreciatedFluency in at least one backend language (e.g., Python, Go, Node.js, Java) in addition to English ;-)Strong problem-solving skills and ability to thrive in ambiguous, customer-facing environmentsExcellent communication skills, both written and verbalBias for action—able to ship quickly, iterate fast, and own the full lifecycle of solutionsWillingness to travel for on-site deployments or customer engagementsLocation:H's teams are distributed throughout France, the UK, and the USThis role is currently in ParisThe final decision for this will lie with the hiring manager for each individual roleWhat We Offer:Be part of the founding journey of one of the most exciting AI startups shaping the future of AI and agentic systems.Collaborate with a fun, dynamic and multicultural team, working alongside world-class AI engineers, researchers, and builders in a high-trust, high-impact environment.Enjoy a competitive compensation package, including salary and equityUnlock opportunities for professional growth, continuous learning, and career development

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About HappyRobotHappyRobot is the AI-native operating system for the real economy—a system that closes the circuit between intelligence and action. By combining real-time truth, specialized AI workers, and an orchestrating intelligence, we help enterprises run complex, mission-critical operations with true autonomy.Our AI OS compounds knowledge, optimizes at every level, and evolves over time. We’re starting with supply chain and industrial-scale operations, where resilience, speed, and continuous improvement matter most—freeing humans to focus on strategy, creativity, and other high-value tasks. You can learn more about our vision in our Manifesto.HappyRobot has raised $62M to date, including our most recent $44M Series B in September 2025. Our investors include Y Combinator (YC), Andreessen Horowitz (a16z), and Base10—partners who believe in our mission to redefine how enterprises operate. We’re channeling this investment into building a world-class team: people with relentless drive, sharp problem-solving skills, and the passion to push limits in a fast-paced, high-intensity environment. If this resonates, you belong at HappyRobot.Role OverviewAs a Deployment Strategist, your mission is to connect the dots between user needs, data insights, and product capabilities to help our customers unlock value. You’ll dive deep into our customer operations, partner directly with end users and decision-makers, and shape how HappyRobot’s technology is applied to their most critical challenges.What You’ll doPartnering with customers to understand their workflows, goals, and pain points—often embedding directly with their teams.Collaborating with Forward Deployment Engineers to scope, prototype, and deliver solutions powered by HappyRobot’s platform.Identifying and interpreting key datasets that drive customer decision-making, and working to integrate them into robust, scalable pipelines.Designing and refining user workflows that solve meaningful problems and scale across teams and functions.Leading training and onboarding sessions, ensuring new users are set up for success and our tools have lasting impact.Presenting findings and strategy to stakeholders at all levels—from frontline operators to executives.Driving customer expansion by scoping new use cases and shaping how we grow our footprint within organizations.What We’re Looking ForWe’re looking for analytical, product-savvy problem solvers who thrive in ambiguity and care deeply about user impact. You might be a great fit if:You have a strong intuition for how software can solve real-world problems.You're a compelling communicator and can influence technical and non-technical audiences alike.You're excited to work shoulder-to-shoulder with customers, from the frontlines to the boardroom.You love diving into messy data, complex systems, and open-ended challenges—and delivering clarity and structure.Why join us?Opportunity to work at a high-growth AI startup, backed by top investors.Fast Growth - Backed by a16z and YC, on track for eight figure ARR.Ownership & Autonomy - Take full ownership of projects and ship fast.Comprehensive Benefits - Healthcare, dental, vision coverage.Top-Tier Compensation - Competitive salary + equity in a high-growth startup.Work With the Best - Join a world-class team of engineers and builders.Our Operating Principles Extreme Ownership We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting — if something needs fixing, we own it and make it better. This means stepping up, even when it’s not “your job.” If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don’t wait for someone else to solve it — we lead with accountability and expect the same from those around us. Craftsmanship Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for “just fine.” We sweat the details because details compound. Whether it’s a product feature, an internal doc, or a sales call — we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous, and proud of what we build — even when nobody’s watching. We are “majos” Be friendly & have fun with your coworkers. Always be genuine & honest, but kind. “Majo” is our way of saying: be a good human. Be approachable, helpful, and warm. We’re building something ambitious, and it’s easier (and more fun) when we enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego. Urgency with Focus Create the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly, act decisively, and stay aligned. We aim for high leverage: the biggest results from the simplest, smartest actions. We’re running a high-speed marathon — not a sprint with no strategy. Talent Density and Meritocracy Hire only people who can raise the average; ‘exceptional performance is the passing grade.’ Ability trumps seniority. We believe the best teams are built on talent density — every hire should raise the bar. We reward contribution, not titles or tenure. We give ownership to those who earn it, and we all hold each other to a high standard. A-players want to work with other A-players — that’s how we win. First-Principles Thinking Strip a problem to physics-level facts, ignore industry dogma, rebuild the solution from scratch. We don’t copy-paste solutions. We go back to basics, ask why things are the way they are, and rebuild from the ground up if needed. This mindset pushes us to innovate, challenge stale assumptions, and move faster than incumbents. It’s how we build what others think is impossible.The personal data provided in your application and during the selection process will be processed by Happyrobot, Inc., acting as Data Controller.By sending us your CV, you consent to the processing of your personal data for the purpose of evaluating and selecting you as a candidate for the position. Your personal data will be treated confidentially and will only be used for the recruitment process of the selected job offer.In relation to the period of conservation of your personal data, these will be eliminated after three months of inactivity in compliance with the GDPR and legislation on the protection of personal data.If you wish to exercise your rights of access, rectification, deletion, portability or opposition in relation to your personal data, you can do so through security@happyrobot.ai subject to the GDPR.For more information, visit https://www.happyrobot.ai/privacy-policyBy submitting your request, you confirm that you have read and understood this clause and that you agree to the processing of your personal data as described.

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About Us Observe.AI enables enterprises to transform how they connect with customers - through AI agents and copilots that engage, assist, and act across every channel. From automating conversations to guiding human agents in real time to uncovering insights that shape strategy, Observe.AI turns every interaction into a driver of loyalty and growth. Trusted by global leaders, we’re creating a future where every customer experience is smarter, faster, and more impactful. Why Join Us The future of customer engagement is AI-driven, with conversational automation representing a $300B market opportunity. While traditional NLP/NLU-powered solutions have fallen short, Observe.AI is leading the revolution with state-of-the-art LLM-powered Conversational AI technology. Backed by 7 years of experience and insights from 300+ customers, we’re perfectly positioned to disrupt the space and unlock massive value for enterprises worldwide. We are seeking an Implementation Manager who will be responsible for project managing, facilitating stakeholder design workshops, building out customer use-cases discovered during onboarding, and delivering virtual/onsite software training to trainer and end-user audiences. The implementation manager will work with new customers to stand up their Observe.AI programs and existing customers to expand their capabilities with the Observe.AI product suite. This role will need to quickly learn and adapt the customer's business objectives into a successful onboarding process from sales handoff to CSM transition. The ideal candidate applies their SaaS experience to driving implementation projects to completion, engaging key stakeholders to build a strong program foundation, and communicating technical and functional concepts in a clear concise manner. As a key member of our core team, you’ll play a pivotal role in implementing and launching cutting-edge Conversational AI products. You’ll work at the forefront of AI innovation, helping to build solutions that will transform how global enterprises adopt and scale AI—delivering real-time customer assistance, smarter automation, and seamless interactions. This is your chance to join an industry leader as we drive the future of Conversational AI and empower enterprises to reach new levels of efficiency and customer satisfaction. What you’ll be doing Lead a customer-facing program team through implementation involving discovery, technical setup, functional setup, and enablement training Guide and enable customers on their contact center AI journey with our software Manage client expectations, project timelines, documentation artifacts, and team resources Partner with CSMs to create value-based adoption goals that set the Customer up for a successful launch Deliver tailored customer enablement sessions across a variety of formats (e.g. live, recorded, virtual, in-person, train-the-trainer) Communicate project status, issues, and risks while escalating effectively as appropriate Manage multiple customer projects simultaneously Interact cross-functionally with Sales, Product-Engineering, and Customer Success to deliver project scope What you bring to the role 2+ years of work experience implementing B2B SaaS software Experience in a customer-facing role with clear deliverables and stakeholder management Comfort in crafting and delivering user-centered communications  Strong analytical and problem-solving skills in a software context Excellent attention to detail and time management skills Training experience is highly preferred What you can expect Competitive compensation including equity Excellent medical, dental, and vision insurance options Flexible time off  10 Company holidays + Winter Break and up to 16-weeks of parental leave 401K plan Quarterly Lifestyle Spend Monthly Mobile + Internet Stipend Pre-tax Commuter Benefits Salary Range The base salary compensation range targeted for this full-time position is $100,000 - $110,000 per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai. #LI-REMOTE

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About AbridgeAbridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. The RoleAs an Implementation Manager - Strategic Accounts at Abridge, you will play a critical role in ensuring the successful deployment and implementation of Abridge products and services with our customers. You will be the primary point of contact for our valued partners and you will be the driving force behind seamless project execution. You’ll use your exceptional communication skills as you work closely with internal and external stakeholders to deliver projects on time, while exceeding the needs and expectations of our users. Ideally, you thrive in a startup environment, specifically with a culture that’s built on seeing obstacles as opportunities, having a bias toward execution, being a little nerdy and perpetually curious, and helping teammates succeed. What You'll DoLead customer implementations and serve as the primary point of contact for Abridge's partners during their initial deployments. Be the person who instills confidence + trust in our partners and team, drives on-time implementations with high NPS, and ensures our pilots convert to full enterprise partnerships.Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams.Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization.Identify and manage project risks and issues, and develop contingency plans as needed.Set the standard for what incredible communication looks like. Communicate project progress and issues to internal and external stakeholders in a timely and transparent manner.Develop and execute against comprehensive testing plans with our most strategic partners, including tracking all issues, triaging, and driving towards daily testing goals.Collaborate with support and operational management to identify and implement areas for process and tool improvements in a dynamic and growing environment.Participate in the creation of repeatable processes that will scale with the growing number of concurrent implementations our team will need to support.What You'll BringHave a track record of driving successful healthcare technology implementation projects from initiation to completion.Excel at communication and can synthesize information in a concise way.Are extremely organized and detail oriented. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality.Can work with speed and are results driven. You seek continuous process improvement, driven by efficiency. Your role will involve rapid decision-making, quick execution, and maintaining an unwavering commitment to precision and quality in every aspect of implementation.Build strong relationships with various stakeholders at our partner sites, to ensure a long lasting partnership. Have the ability to smell smoke and escalate early, with proposed solutions.Are creative and scrappy with strong problem solving skills, tactful conflict resolution skills, and a bias to action.Have 3+ years of experience in project management, with a focus on software deployment and implementation at B2B companies.Experience implementing electronic record systems and leading through build and testing phases. (Epic is a definite plus.) Bonus points if...Familiarity with systems requiring strict adherence to privacy and security protocols.Knowledge of tiered support organizations and escalation protocols.***This role requires up to 20% travel******This role must be based in the Pacific time zone*** We value people who want to learn new things, and we know that great team members might not perfectly match a job description. If you’re interested in the role but aren’t sure whether or not you’re a good fit, we’d still like to hear from you.Why Work at Abridge?At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. How we take care of Abridgers:Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA. Paid Parental Leave: 16 weeks paid parental leave for all full-time employees.401k and Matching: Contribution matching to help invest in your future.Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more.Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment.Compensation and Equity: Competitive compensation and equity grants for full time employees.... and much more!Equal Opportunity EmployerAbridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.Staying safe - Protect yourself from recruitment fraudWe are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions. 

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About Glean: Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence. Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.About the Role: Glean is looking for a talented multitasking Technical Escalation Manager to join our rapidly expanding, venture-backed startup.  We are building a modern knowledge assistant personalized to every employee in your organization, making all information within your company accessible, contextual, and fresh. Our team works hard and plays hard. We are professional, creative, passionate, and most importantly - customer-obsessed. Technical Escalation Manager is a critical role within our organization, responsible for overseeing the resolution of complex technical issues escalated by customers. This position requires a blend of technical expertise, customer-focused problem-solving, and strong communication skills. The Technical Escalation Manager will work closely with customers, support teams, and engineering to ensure that escalated issues are resolved efficiently and effectively, thereby enhancing customer satisfaction and product reliability. You will: Manage Technical Escalations: Serve as the primary point of contact for escalated technical issues from customers, ensuring thorough understanding and documentation of the problem. Lead the investigation of escalated cases, coordinating with engineering and support teams to diagnose and resolve issues. Cross-Functional Collaboration: Collaborate with Product Management, Engineering, and Quality Assurance teams to identify root causes of technical problems and implement solutions. Facilitate regular meetings with stakeholders to discuss ongoing escalations and resolution strategies. Customer Communication: Maintain direct communication with customers throughout the escalation process, providing regular updates and managing expectations. Gather customer feedback and insights during the resolution process to ensure their needs are met. Root Cause Analysis: Conduct thorough analyses of technical issues to identify underlying causes, documenting findings and recommending improvements to prevent recurrence. Work with engineering teams to develop and implement long-term solutions based on root cause analysis. Documentation and Knowledge Management: Create and maintain comprehensive documentation of escalated issues, resolutions, and best practices. Contribute to the development and improvement of internal knowledge base articles and training materials. Process Improvement: Analyze trends in technical escalations to identify areas for process enhancement, efficiency gains, and customer experience improvements. Recommend and implement changes to escalation processes and workflows based on data-driven insights. Reporting and Metrics: Track and report key performance metrics related to technical escalations, including response times, resolution times, and customer satisfaction scores. Prepare regular updates for senior management on escalation trends, challenges, and resolutions. Training and Mentoring: Mentor and train support team members on best practices for managing technical escalations and troubleshooting complex issues. Lead training sessions to enhance team capabilities in technical problem-solving and customer communication. Customer Advocacy: Act as a voice for the customer within the organization, ensuring their technical needs and concerns are prioritized in product development and enhancements. Build and maintain strong relationships with key customers to enhance loyalty and trust. About you: Problem solving: technical problem-solving skills including the ability to troubleshoot and isolate issues to their root cause Ability to debug issues including searching & reading application logs, analyzing stack traces and browser trace files Experience in at least one of the following disciplines: Customer Solutions Engineering, Support Engineering, Professional Services Hands-on experience in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations Experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure Must have experience in troubleshooting REST API issues Working experience on SSO, SAML, and OAuth along with network troubleshooting Able to fully document issues you manage and contribute to the support knowledge base Nice to have Knowledge of SQL/database, Basic Kubernetes, Intermediate/Advanced Linux Experience in using Github, Jira & Confluence Basic knowledge of LLM’s and how GPT works Location:  This role is hybrid (3 days a week in our Bangalore office) Compensation & Benefits: Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. #LI-Hybrid

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About Us Observe.AI enables enterprises to transform how they connect with customers - through AI agents and copilots that engage, assist, and act across every channel. From automating conversations to guiding human agents in real time to uncovering insights that shape strategy, Observe.AI turns every interaction into a driver of loyalty and growth. Trusted by global leaders, we’re creating a future where every customer experience is smarter, faster, and more impactful. Why Join Us The future of customer engagement is AI-driven, with conversational automation representing a $300B market opportunity. While traditional NLP/NLU-powered solutions have fallen short, Observe.AI is leading the revolution with state-of-the-art LLM-powered Conversational AI technology. Backed by 7 years of experience and insights from 300+ customers, we’re perfectly positioned to disrupt the space and unlock massive value for enterprises worldwide. We are seeking an Implementation Manager who will be responsible for project managing, facilitating stakeholder design workshops, building out customer use-cases discovered during onboarding, and delivering virtual/onsite software training to trainer and end-user audiences. The implementation manager will work with new customers to stand up their Observe.AI programs and existing customers to expand their capabilities with the Observe.AI product suite. This role will need to quickly learn and adapt the customer's business objectives into a successful onboarding process from sales handoff to CSM transition. The ideal candidate applies their SaaS experience to driving implementation projects to completion, engaging key stakeholders to build a strong program foundation, and communicating technical and functional concepts in a clear concise manner. As a key member of our core team, you’ll play a pivotal role in implementing and launching cutting-edge Conversational AI products. You’ll work at the forefront of AI innovation, helping to build solutions that will transform how global enterprises adopt and scale AI—delivering real-time customer assistance, smarter automation, and seamless interactions. This is your chance to join an industry leader as we drive the future of Conversational AI and empower enterprises to reach new levels of efficiency and customer satisfaction. What you’ll be doing Lead a customer program team through a multi-phase implementation involving business discovery, technical setup, and user training Guide and enable customers on their contact center AI journey with our software Deliver tailored customer training sessions across a variety of formats (e.g. live, recorded, virtual, in-person, train-the-trainer, end-user) Manage client expectations, project timelines, documentation deliverables, and team resources Partner with CSMs to create value-based adoption goals that set the Customer up for a successful launch Communicate project status, issues, and risks while escalating effectively as appropriate Manage multiple customer projects simultaneously Collaborate cross-functionally with Sales, Product, Marketing, and Customer Success to improve services delivery and customer experience What you'll bring to the role 5+ years of work experience implementing SaaS software Comfort in user-centered communications and facilitating technical problem solving Basic understanding of speech analytics and quality management software and processes Experience in a customer-facing role with clear deliverables and stakeholder management Proficiency in coaching and facilitation skills Training experience is highly preferred Demonstrable analytical, problem-solving, and time management skills Experience in the Software & Platform industry Experience managing complex customer implementations Perks & Benefits Competitive compensation including equity Excellent medical, dental, and vision insurance options Flexible time off  10 Company holidays + Winter Break and up to 16-weeks of parental leave 401K plan Quarterly Lifestyle Spend Monthly Mobile + Internet Stipend Pre-tax Commuter Benefits Salary Range The base salary compensation range targeted for this full-time position is $100,000 - $135,000 per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai. #LI-REMOTE

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Who We Are PathAI is on a mission to improve patient outcomes with AI-powered pathology. We are transforming traditional pathology methods into powerful, new technologies. These innovations in pathology can help accelerate drug development, improve confidence in the accuracy of diagnosis, and get life-saving therapies to patients more quickly. At PathAI, you'll work with a diverse and talented team of people, who are dedicated to solving complex problems and making a huge impact. Where You Fit We're looking for an Implementation Engineer to join our team and help support our digital diagnostics customers, including our commercially deployed AI product portfolio and Digital Pathology Image Management System, AISight.  Although experience is important, we weigh a heavy emphasis on cultural fit within the organization, a hunger to learn both our business and customers, and a drive to move us forward in this rapidly evolving industry. We are looking for someone that is well versed in SaaS Implementations, Lab/IT Connectivity Integrations and is well organized, has a sense of drive and an aptitude for learning quickly in a complex space. What You’ll Do Build and maintain strong relationships with our DDx customers (Anatomic Pathology labs, Academic Medical Centers, Hospital Systems)  acting as their primary point of contact during the technical implementation phase of the project Provide hands-on technical implementation support, working with customer IT and internal development teams as needed Provide project management of all implementation tasks, providing schedule updates, resolving risks and issues, and communicating with the customer on a regular basis Language Requirements, Fluent- Spoken and Written : English (Required) Portuguese (BR) (Preferred) On-Call Support: Support external clients as an application expert/escalation point for our support team. (Including an on-call rotation) What You Bring 3+ years of experience in a client-facing, SaaS implementation roles Strong analytical skills and operating rigor Experience handling difficult customers or situations and can demonstrate resolutions A strong understanding of our business and products, and an ability to research/self-start in areas that require learning Familiarity with HL7 interface implementation and hands-on experience with market-leading laboratory information systems (Epic Beaker, Novopath, Cerner Millenium etc) is preferred  Travel (<20%)   Want To Hear From You At PathAI, we are looking for individuals who are team players, are willing to do the work no matter how big or small it may be, and who are passionate about everything they do. If this sounds like you, even if you may not match the job description to a tee, we encourage you to apply. You could be exactly what we're looking for.  PathAI is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions on business needs, job requirements, and qualifications — that's all. We do not discriminate based on race, gender, religion, health, personal beliefs, age, family or parental status, or any other status. We don't tolerate any kind of discrimination or bias, and we are looking for teammates who feel the same way.     

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About DecagonDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.About the Role: Decagon is looking for a Founding Value Consultant to lead and scale our value-based selling efforts with enterprise customers. This role sits at the intersection of sales strategy, financial modeling, and executive engagement. You will partner with Sales, Product, Customer Success, and Finance to quantify and articulate the business impact of Decagon’s AI-native platform, enabling executive buyers to make confident, ROI-driven decisions. You may be a good fit if you:5+ years in value engineering, consulting, sales engineering, or strategic financePartner with Account Executives on strategic deals to uncover customer pain points and build compelling ROI and business casesDevelop industry-specific value frameworks, ROI models, and financial justification materials that resonate with CFOs, COOs, and CX leadersTranslate platform capabilities into measurable business outcomes for enterprise customersStrong financial modeling and Excel skillsExecutive presence and ability to communicate with senior stakeholdersExperience with enterprise buying cycles and value-based selling methodologiesEven better if you:Experience in SaaS, enterprise customer operations, or regulated industriesFamiliarity with GTM systems and workflowsMBA, consulting, or finance backgroundExperience in a high-growth startup environment

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Who We Are PathAI's mission is to improve patient outcomes with AI-powered pathology. Our platform promises substantial improvements to the accuracy of diagnosis and the efficacy of treatment of diseases like cancer, leveraging modern approaches in machine learning. Our team, comprising diverse employees with a wide range of backgrounds and experiences, is passionate about solving challenging problems and making a huge impact. Where You Fit We're looking for an Implementation Engineer to join our team and help support our digital diagnostics customers, including our commercially deployed AI product portfolio and Digital Pathology Image Management System, AISight.  Although experience is important, we weigh a heavy emphasis on cultural fit within the organization, a hunger to learn both our business and customers, and a drive to move us forward in this rapidly evolving industry. We are looking for someone that is well versed in SaaS Implementations, Lab/IT Connectivity Integrations and is well organized, has a sense of drive and an aptitude for learning quickly in a complex space. What You’ll Do Build and maintain strong relationships with our DDx customers (Anatomic Pathology labs, Academic Medical Centers, Hospital Systems)  acting as their primary point of contact during the technical implementation phase of the project Provide hands-on technical implementation support, working with customer IT and internal development teams as needed Provide project management of all implementation tasks, providing schedule updates, resolving risks and issues, and communicating with the customer on a regular basis On-Call Support: Support external clients as an application expert/escalation point for our support team. (Including an on-call rotation)  What You Bring 3+ years of experience in a client-facing, SaaS implementation roles Fluent in English and Portuguese; ideally Spanish proficiency as well Based in Brazil Strong analytical skills and operating rigor Experience handling difficult customers or situations and can demonstrate resolutions A strong understanding of our business and products, and an ability to research/self-start in areas that require learning Familiarity with HL7 interface implementation and hands-on experience with market-leading laboratory information systems (Epic Beaker, Novopath, Cerner Millenium etc) is preferred Willingness to travel 20% of the time (primarily in Brazil; occasionally to the US) Please submit your resume in English Want To Hear From You At PathAI, we are looking for individuals who are team players, are willing to do the work no matter how big or small it may be, and who are passionate about everything they do. If this sounds like you, even if you may not match the job description to a tee, we encourage you to apply. You could be exactly what we're looking for.  PathAI is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions on business needs, job requirements, and qualifications — that's all. We do not discriminate based on race, gender, religion, health, personal beliefs, age, family or parental status, or any other status. We don't tolerate any kind of discrimination or bias, and we are looking for teammates who feel the same way.  #LI-Remote  

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About HappyRobotHappyRobot is a platform to build and deploy AI workers that automate communication. See a demo Our AI workers connect to any system or data source to handle phone calls, email, messages…We target the logistics industry which relies heavily on communication to book, check on, & pay for freight. Primarily working with freight brokers, 3PLs, freight forwarders, shippers, warehouses, & other supply chain enterprises and tech startups.We raised a Series A round from a16z and YC and we’re growing very fast.We're looking for rockstars with a relentless drive, unstoppable energy, and a true passion for building something great—ready to embrace the challenge, push limits, and thrive in a fast-paced, high-intensity environment.Role OverviewAs a Deployment Strategist, your mission is to connect the dots between user needs, data insights, and product capabilities to help our customers unlock value. You’ll dive deep into our customer operations, partner directly with end users and decision-makers, and shape how HappyRobot’s technology is applied to their most critical challenges.What You’ll doPartnering with customers to understand their workflows, goals, and pain points—often embedding directly with their teams.Collaborating with Forward Deployment Engineers to scope, prototype, and deliver solutions powered by HappyRobot’s platform.Identifying and interpreting key datasets that drive customer decision-making, and working to integrate them into robust, scalable pipelines.Designing and refining user workflows that solve meaningful problems and scale across teams and functions.Leading training and onboarding sessions, ensuring new users are set up for success and our tools have lasting impact.Presenting findings and strategy to stakeholders at all levels—from frontline operators to executives.Driving customer expansion by scoping new use cases and shaping how we grow our footprint within organizations.What We’re Looking ForWe’re looking for analytical, product-savvy problem solvers who thrive in ambiguity and care deeply about user impact. You might be a great fit if:You have a strong intuition for how software can solve real-world problems.You're a compelling communicator and can influence technical and non-technical audiences alike.You're excited to work shoulder-to-shoulder with customers, from the frontlines to the boardroom.You love diving into messy data, complex systems, and open-ended challenges—and delivering clarity and structure.Why join us?Opportunity to work at a high-growth AI startup, backed by top investors.Fast Growth - Backed by a16z and YC, on track for double-digit ARR.Ownership & Autonomy - Take full ownership of projects and ship fast.Comprehensive Benefits - Healthcare, dental, vision coverage.Top-Tier Compensation - Competitive salary + equity in a high-growth startup.Work With the Best - Join a world-class team of engineers and builders.Our Operating Principles Extreme Ownership We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting — if something needs fixing, we own it and make it better. This means stepping up, even when it’s not “your job.” If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don’t wait for someone else to solve it — we lead with accountability and expect the same from those around us. Craftsmanship Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for “just fine.” We sweat the details because details compound. Whether it’s a product feature, an internal doc, or a sales call — we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous, and proud of what we build — even when nobody’s watching. We are “majos” Be friendly & have fun with your coworkers. Always be genuine & honest, but kind. “Majo” is our way of saying: be a good human. Be approachable, helpful, and warm. We’re building something ambitious, and it’s easier (and more fun) when we enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego. Urgency with Focus Create the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly, act decisively, and stay aligned. We aim for high leverage: the biggest results from the simplest, smartest actions. We’re running a high-speed marathon — not a sprint with no strategy. Talent Density and Meritocracy Hire only people who can raise the average; ‘exceptional performance is the passing grade.’ Ability trumps seniority. We believe the best teams are built on talent density — every hire should raise the bar. We reward contribution, not titles or tenure. We give ownership to those who earn it, and we all hold each other to a high standard. A-players want to work with other A-players — that’s how we win. First-Principles Thinking Strip a problem to physics-level facts, ignore industry dogma, rebuild the solution from scratch. We don’t copy-paste solutions. We go back to basics, ask why things are the way they are, and rebuild from the ground up if needed. This mindset pushes us to innovate, challenge stale assumptions, and move faster than incumbents. It’s how we build what others think is impossible.The personal data provided in your application and during the selection process will be processed by Happyrobot, Inc., acting as Data Controller.By sending us your CV, you consent to the processing of your personal data for the purpose of evaluating and selecting you as a candidate for the position. Your personal data will be treated confidentially and will only be used for the recruitment process of the selected job offer.In relation to the period of conservation of your personal data, these will be eliminated after three months of inactivity in compliance with the GDPR and legislation on the protection of personal data.If you wish to exercise your rights of access, rectification, deletion, portability or opposition in relation to your personal data, you can do so through security@happyrobot.ai subject to the GDPR.For more information, visit https://www.happyrobot.ai/privacy-policyBy submitting your request, you confirm that you have read and understood this clause and that you agree to the processing of your personal data as described.