Top Implementation Lead Jobs Openings in 2025

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Be Haast’s first U.S. Legal AI Implementation Strategist - driving AI adoption across Fortune 500 legal and compliance teams! Legal AI Implementation StrategistWe’re not just talking about AI - we’re building one of the first enterprise-grade LLMs delivering real value to compliance and legal teams today.Our AI-powered platform cuts review times by up to 80% and boosts productivity by 4x for global legal, compliance, and marketing teams. With regtech racing toward a $50B market, Haast is leading the AI revolution in enterprise compliance.Think of it this way: Design has Canva. Projects have Trello. Compliance has Haast.The Role: Legal AI Implementation StrategistThis is not your typical implementation role. As Haast’s first U.S. hire on the customer success and implementation team, you’ll have ownership from day one.You’ll work directly with Fortune 500 legal, compliance, and marketing departments, guiding them through onboarding, AI configuration, and rollout. You’ll also shape the playbooks, influence product strategy, and define how we scale customer success across the U.S.The role is ideally based in New York, but we’re open to remote candidates anywhere in the U.S.What You’ll DoOwn implementations: Drive projects end-to-end, from onboarding to rollout. Partner with clients: Map workflows, compliance rule sets, and business pain points. Build trust: Enable legal, compliance, and marketing teams to confidently adopt AI. Solve problems fast: Unblock challenges with practical, creative solutions. Translate complexity: Turn dense legal/regulatory docs into clear, AI-ready insights. Shape strategy: Develop playbooks and feed insights into the product roadmap. You Might Be a Fit If You…Have 2–5 years of experience practicing law (JD preferred) or in strategy consulting at a top-tier firm (MBB). Experience working with enterprise clients and building credibility with senior decision-makers. Strong problem-solving skills with a pragmatic, business-first mindset. Ability to simplify complex or technical concepts for non-technical audiences. Curious about AI - you may already be exploring tools like ChatGPT or Claude. Self-driven, detail-oriented, and thrive in fast-moving environments. Why Haast First U.S. hire in the CS team: Define how customer success and implementation are built in the U.S., with a direct line to leadership. Real career acceleration: Learn more in 12 months than most roles offer in 3 years, and grow with Haast as we scale. Compensation & benefits: Competitive salary, performance bonus, equity options, 401k & health insurance Flexibility: Ideally NY-based, but open to remote across the U.S. Collaborative culture: Engineering-driven, ambitious, and built for learning and growth. Lead the evolution from dull, traditional SaaS to AI-powered workflows Work with cutting-edge AI at the center of one of the biggest technology shifts of our time. Ready to shape how AI transforms compliance? Apply today.At Haast, we believe bold ideas come from diverse perspectives. We’re committed to building a team that reflects the world we work in; across gender, background, orientation, ability, and experience. Even if you don’t tick every box, we’d still love to hear from you. If this role sparks your interest, reach out - let’s chat.

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About Us Observe.AI enables enterprises to transform how they connect with customers - through AI agents and copilots that engage, assist, and act across every channel. From automating conversations to guiding human agents in real time to uncovering insights that shape strategy, Observe.AI turns every interaction into a driver of loyalty and growth. Trusted by global leaders, we’re creating a future where every customer experience is smarter, faster, and more impactful. Why Join Us The future of customer engagement is AI-driven, with conversational automation representing a $300B market opportunity. While traditional NLP/NLU-powered solutions have fallen short, Observe.AI is leading the revolution with state-of-the-art LLM-powered Conversational AI technology. Backed by 7 years of experience and insights from 300+ customers, we’re perfectly positioned to disrupt the space and unlock massive value for enterprises worldwide. We are seeking an Implementation Manager who will be responsible for project managing, facilitating stakeholder design workshops, building out customer use-cases discovered during onboarding, and delivering virtual/onsite software training to trainer and end-user audiences. The implementation manager will work with new customers to stand up their Observe.AI programs and existing customers to expand their capabilities with the Observe.AI product suite. This role will need to quickly learn and adapt the customer's business objectives into a successful onboarding process from sales handoff to CSM transition. The ideal candidate applies their SaaS experience to driving implementation projects to completion, engaging key stakeholders to build a strong program foundation, and communicating technical and functional concepts in a clear concise manner. As a key member of our core team, you’ll play a pivotal role in implementing and launching cutting-edge Conversational AI products. You’ll work at the forefront of AI innovation, helping to build solutions that will transform how global enterprises adopt and scale AI—delivering real-time customer assistance, smarter automation, and seamless interactions. This is your chance to join an industry leader as we drive the future of Conversational AI and empower enterprises to reach new levels of efficiency and customer satisfaction. What you’ll be doing Lead a customer-facing program team through implementation involving discovery, technical setup, functional setup, and enablement training Guide and enable customers on their contact center AI journey with our software Manage client expectations, project timelines, documentation artifacts, and team resources Partner with CSMs to create value-based adoption goals that set the Customer up for a successful launch Deliver tailored customer enablement sessions across a variety of formats (e.g. live, recorded, virtual, in-person, train-the-trainer) Communicate project status, issues, and risks while escalating effectively as appropriate Manage multiple customer projects simultaneously Interact cross-functionally with Sales, Product-Engineering, and Customer Success to deliver project scope What you bring to the role 2+ years of work experience implementing B2B SaaS software Experience in a customer-facing role with clear deliverables and stakeholder management Comfort in crafting and delivering user-centered communications  Strong analytical and problem-solving skills in a software context Excellent attention to detail and time management skills Training experience is highly preferred What you can expect Competitive compensation including equity Excellent medical, dental, and vision insurance options Flexible time off  10 Company holidays + Winter Break and up to 16-weeks of parental leave 401K plan Quarterly Lifestyle Spend Monthly Mobile + Internet Stipend Pre-tax Commuter Benefits Salary Range The base salary compensation range targeted for this full-time position is $100,000 - $110,000 per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai. #LI-REMOTE

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Business runs on contracts. Every dollar earned, relationship formed, and advantage gained comes down to the contract that makes it real. But getting a contract done is more complicated than it should be. And when contract data is buried, leaders can’t see risks, obligations, or act in time.Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work six years running, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. Legal Engineers are product experts and problem solvers. They are responsible for understanding our customers’ goals and advising on contracting processes to help customers realize their vision for Ironclad and build a foundation for long term success. Legal engineers are core to our Customer Success team and work cross-functionally to deliver a best-in-class experience for our customers.Who We’re Looking For:3+ years of professional services and/or consulting experience with software companies (B2B SaaS with experience integrating CLM, eSignature, SSO/IDP, Salesforce and data tools preferred).Passion for learning new technologies and driving outcomes through technical solutions. Comfortable translating business requirements into scalable product configurations and workflows.Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively. Able to lead tough conversations with executive sponsors and end users.Ability to successfully navigate customers’ complex organizational structures by running structured discovery and design, mapping processes, and aligning Legal, Sales, Procurement and/or IT teams.Curiosity for understanding customers’ goals and values and turning them into measurable success metrics and adoption plans.Familiarity with CLM (contract lifecycle management) and legal ops business processes. Exposure to AI‑assisted contracting ( smart import, clause extraction, playbooks, redline assist) is a plus.Experience learning and adapting quickly to a growing organization with a learning mindset suited to frequent product releases.Ironclad’s Values: Drive, Intent, Integrity, and EmpathyWhat You’ll Be Doing:Lead 5-15 customer implementations simultaneously. Collaborate with other professional service team members to manage customer projects and ensure on-time delivery and successful implementations with clear milestones, risks, and comms plans.Apply best practices in CLM and legal operations to design scalable processes, advise on change management, and ensure customers achieve measurable outcomes.Leverage your deep product expertise (including AI features and integrations) to design, configure, and optimize contracting processes, while enabling customers to be self-sufficient.Lead challenging conversations with customers to reset expectations and address product feedback. Advise customers on trade-offs that balance project timeline and their implementation goals and guide phased delivery plans that align to executive priorities.Serve as the internal “Voice of Customer” by regularly sharing product feedback and collaborating with our Product team to improve the Ironclad product.Stay up-to-date on product releases, with a focus on AI and workflow automation capabilities, and continuously build expertise to guide customers effectively.Proactively identify opportunities to improve our team’s implementation processes by contributing to methodology, templates, and playbooks.Respond to high-profile customer escalations in a way that inspires confidence and customer loyalty with structured action plans, ownership, and follow‑through to resolution. Benefits:Health, dental, and vision insurance401kWellness reimbursementTake what you need vacation policyGenerous parental leave for both primary and secondary caregiversBase Salary Range: $140,000 - $170,000 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Ironclad is the leading AI-powered contract lifecycle management platform, processing billions of contracts every year. Every business is powered by contracts, but managing them can slow companies down and cost millions of dollars. Global innovators like L’Oréal, OpenAI, and Salesforce trust Ironclad to transform contracting into a strategic advantage - accelerating revenue, reducing risk, and driving efficiency. It’s the only platform that manages every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. We’re building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth. Forrester Wave and Gartner Magic Quadrant have consistently recognized Ironclad as a leader in our category. We’ve also been named one of Fortune’s Great Places to Work six years running, featured on Glassdoor’s Best Places to Work, and recognized by Forbes’ 50 Most Promising AI Companies. We’re backed by leading investors like Accel, Sequoia, Y Combinator, and BOND. We’d love for you to join us! Legal Engineers are product experts and problem solvers. They are responsible for understanding our customers’ goals and advising on contracting processes to help customers realize their vision for Ironclad and build a foundation for long term success. Legal engineers are core to our Customer Success team and work cross-functionally to deliver a best-in-class experience for our customers.Who We’re Looking For:3+ years of professional services and/or consulting experience with software companies (B2B SaaS with experience integrating CLM, eSignature, SSO/IDP, Salesforce and data tools preferred).Passion for learning new technologies and driving outcomes through technical solutions. Comfortable translating business requirements into scalable product configurations and workflows.Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively. Able to lead tough conversations with executive sponsors and end users.Ability to successfully navigate customers’ complex organizational structures by running structured discovery and design, mapping processes, and aligning Legal, Sales, Procurement and/or IT teams.Curiosity for understanding customers’ goals and values and turning them into measurable success metrics and adoption plans.Familiarity with CLM (contract lifecycle management) and legal ops business processes. Exposure to AI‑assisted contracting ( smart import, clause extraction, playbooks, redline assist) is a plus.Experience learning and adapting quickly to a growing organization with a learning mindset suited to frequent product releases.Ironclad’s Values: Drive, Intent, Integrity, and EmpathyWhat You’ll Be Doing:Lead 5-15 customer implementations simultaneously. Collaborate with other professional service team members to manage customer projects and ensure on-time delivery and successful implementations with clear milestones, risks, and comms plans.Apply best practices in CLM and legal operations to design scalable processes, advise on change management, and ensure customers achieve measurable outcomes.Leverage your deep product expertise (including AI features and integrations) to design, configure, and optimize contracting processes, while enabling customers to be self-sufficient.Lead challenging conversations with customers to reset expectations and address product feedback. Advise customers on trade-offs that balance project timeline and their implementation goals and guide phased delivery plans that align to executive priorities.Serve as the internal “Voice of Customer” by regularly sharing product feedback and collaborating with our Product team to improve the Ironclad product.Stay up-to-date on product releases, with a focus on AI and workflow automation capabilities, and continuously build expertise to guide customers effectively.Proactively identify opportunities to improve our team’s implementation processes by contributing to methodology, templates, and playbooks.Respond to high-profile customer escalations in a way that inspires confidence and customer loyalty with structured action plans, ownership, and follow‑through to resolution. Benefits:Health, dental, and vision insurance401kWellness reimbursementTake what you need vacation policyGenerous parental leave for both primary and secondary caregiversBase Salary Range: $140,000 - $170,000 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.About the role As an Enterprise Customer Success Manager at Anthropic, you will be a strategic partner to our enterprise customers, helping them harness the transformative potential of our LLM technology to achieve their business objectives. You'll work with strategic customers by providing best practices guidance while driving adoption and optimization of Anthropic's solutions. Your role focuses on helping customers scale their usage effectively, implement change management strategies, and maximize the value of their investment through expanded use cases across their organization. Responsibilities Implementation & Activation: Lead end-to-end rollout of Claude for Enterprise from kickoff to successful deployment, focusing on rapid time-to-value for customers Strategic Account Management: Own the customer experience across their lifecycle — managing account and success plans grounded in the customers’ business objectives, conducting Quarterly Business Reviews, identifying expansion opportunities, and serving as a conduit between the customer and Anthropic Technical Guidance: Become an expert in Anthropic's products, methodology, and prompting techniques to provide hands-on technical advice and optimization recommendations Change Management: Develop and execute strategies to drive user adoption and maximize value within customer organizations, including Train the Trainer and Center of Excellence  Cross-functional Collaboration: Partner with Sales, Product, and Engineering teams to ensure seamless customer experiences and relay customer feedback for product development You may be a good fit if you have: 5+ years of experience in Customer Success Proven track record managing both project-based engagements and ongoing strategic relationships Technical acumen, confident explaining complex topics to customers in all roles and levels A knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality. You are a true team player Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs  Natural relationship-builder who brings structure and best practices to complex customer environments Strategic mindset with the ability to analyze customer needs and the market to capitalize on growth opportunities Passion for AI and interest in responsible development of advanced systems The expected base compensation for this position is below. Our total compensation package for full-time employees includes equity, benefits, and may include incentive compensation.Annual Salary:$200,000—$260,000 USDLogistics Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process

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About AbridgeAbridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. The RoleAs an Implementation Manager - Strategic Accounts at Abridge, you will play a critical role in ensuring the successful deployment and implementation of Abridge products and services with our customers. You will be the primary point of contact for our valued partners and you will be the driving force behind seamless project execution. You’ll use your exceptional communication skills as you work closely with internal and external stakeholders to deliver projects on time, while exceeding the needs and expectations of our users. Ideally, you thrive in a startup environment, specifically with a culture that’s built on seeing obstacles as opportunities, having a bias toward execution, being a little nerdy and perpetually curious, and helping teammates succeed. What You'll DoLead customer implementations and serve as the primary point of contact for Abridge's partners during their initial deployments. Be the person who instills confidence + trust in our partners and team, drives on-time implementations with high NPS, and ensures our pilots convert to full enterprise partnerships.Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams.Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization.Identify and manage project risks and issues, and develop contingency plans as needed.Set the standard for what incredible communication looks like. Communicate project progress and issues to internal and external stakeholders in a timely and transparent manner.Develop and execute against comprehensive testing plans with our most strategic partners, including tracking all issues, triaging, and driving towards daily testing goals.Collaborate with support and operational management to identify and implement areas for process and tool improvements in a dynamic and growing environment.Participate in the creation of repeatable processes that will scale with the growing number of concurrent implementations our team will need to support.What You'll BringHave a track record of driving successful healthcare technology implementation projects from initiation to completion.Excel at communication and can synthesize information in a concise way.Are extremely organized and detail oriented. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality.Can work with speed and are results driven. You seek continuous process improvement, driven by efficiency. Your role will involve rapid decision-making, quick execution, and maintaining an unwavering commitment to precision and quality in every aspect of implementation.Build strong relationships with various stakeholders at our partner sites, to ensure a long lasting partnership. Have the ability to smell smoke and escalate early, with proposed solutions.Are creative and scrappy with strong problem solving skills, tactful conflict resolution skills, and a bias to action.Have 3+ years of experience in project management, with a focus on software deployment and implementation at B2B companies.Experience implementing electronic record systems and leading through build and testing phases. (Epic is a definite plus.) Bonus points if...Familiarity with systems requiring strict adherence to privacy and security protocols.Knowledge of tiered support organizations and escalation protocols.***This role requires up to 20% travel******This role must be based in the Pacific time zone*** We value people who want to learn new things, and we know that great team members might not perfectly match a job description. If you’re interested in the role but aren’t sure whether or not you’re a good fit, we’d still like to hear from you.Why Work at Abridge?At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. How we take care of Abridgers:Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA. Paid Parental Leave: 16 weeks paid parental leave for all full-time employees.401k and Matching: Contribution matching to help invest in your future.Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more.Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment.Compensation and Equity: Competitive compensation and equity grants for full time employees.... and much more!Equal Opportunity EmployerAbridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.Staying safe - Protect yourself from recruitment fraudWe are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions. 

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About Glean: Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence. Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.About the Role: Glean is looking for a talented multitasking Technical Escalation Manager to join our rapidly expanding, venture-backed startup.  We are building a modern knowledge assistant personalized to every employee in your organization, making all information within your company accessible, contextual, and fresh. Our team works hard and plays hard. We are professional, creative, passionate, and most importantly - customer-obsessed. Technical Escalation Manager is a critical role within our organization, responsible for overseeing the resolution of complex technical issues escalated by customers. This position requires a blend of technical expertise, customer-focused problem-solving, and strong communication skills. The Technical Escalation Manager will work closely with customers, support teams, and engineering to ensure that escalated issues are resolved efficiently and effectively, thereby enhancing customer satisfaction and product reliability. You will: Manage Technical Escalations: Serve as the primary point of contact for escalated technical issues from customers, ensuring thorough understanding and documentation of the problem. Lead the investigation of escalated cases, coordinating with engineering and support teams to diagnose and resolve issues. Cross-Functional Collaboration: Collaborate with Product Management, Engineering, and Quality Assurance teams to identify root causes of technical problems and implement solutions. Facilitate regular meetings with stakeholders to discuss ongoing escalations and resolution strategies. Customer Communication: Maintain direct communication with customers throughout the escalation process, providing regular updates and managing expectations. Gather customer feedback and insights during the resolution process to ensure their needs are met. Root Cause Analysis: Conduct thorough analyses of technical issues to identify underlying causes, documenting findings and recommending improvements to prevent recurrence. Work with engineering teams to develop and implement long-term solutions based on root cause analysis. Documentation and Knowledge Management: Create and maintain comprehensive documentation of escalated issues, resolutions, and best practices. Contribute to the development and improvement of internal knowledge base articles and training materials. Process Improvement: Analyze trends in technical escalations to identify areas for process enhancement, efficiency gains, and customer experience improvements. Recommend and implement changes to escalation processes and workflows based on data-driven insights. Reporting and Metrics: Track and report key performance metrics related to technical escalations, including response times, resolution times, and customer satisfaction scores. Prepare regular updates for senior management on escalation trends, challenges, and resolutions. Training and Mentoring: Mentor and train support team members on best practices for managing technical escalations and troubleshooting complex issues. Lead training sessions to enhance team capabilities in technical problem-solving and customer communication. Customer Advocacy: Act as a voice for the customer within the organization, ensuring their technical needs and concerns are prioritized in product development and enhancements. Build and maintain strong relationships with key customers to enhance loyalty and trust. About you: Problem solving: technical problem-solving skills including the ability to troubleshoot and isolate issues to their root cause Ability to debug issues including searching & reading application logs, analyzing stack traces and browser trace files Experience in at least one of the following disciplines: Customer Solutions Engineering, Support Engineering, Professional Services Hands-on experience in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations Experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure Must have experience in troubleshooting REST API issues Working experience on SSO, SAML, and OAuth along with network troubleshooting Able to fully document issues you manage and contribute to the support knowledge base Nice to have Knowledge of SQL/database, Basic Kubernetes, Intermediate/Advanced Linux Experience in using Github, Jira & Confluence Basic knowledge of LLM’s and how GPT works Location:  This role is hybrid (3 days a week in our Bangalore office) Compensation & Benefits: Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. #LI-Hybrid

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About Us Observe.AI enables enterprises to transform how they connect with customers - through AI agents and copilots that engage, assist, and act across every channel. From automating conversations to guiding human agents in real time to uncovering insights that shape strategy, Observe.AI turns every interaction into a driver of loyalty and growth. Trusted by global leaders, we’re creating a future where every customer experience is smarter, faster, and more impactful. Why Join Us The future of customer engagement is AI-driven, with conversational automation representing a $300B market opportunity. While traditional NLP/NLU-powered solutions have fallen short, Observe.AI is leading the revolution with state-of-the-art LLM-powered Conversational AI technology. Backed by 7 years of experience and insights from 300+ customers, we’re perfectly positioned to disrupt the space and unlock massive value for enterprises worldwide. We are seeking an Implementation Manager who will be responsible for project managing, facilitating stakeholder design workshops, building out customer use-cases discovered during onboarding, and delivering virtual/onsite software training to trainer and end-user audiences. The implementation manager will work with new customers to stand up their Observe.AI programs and existing customers to expand their capabilities with the Observe.AI product suite. This role will need to quickly learn and adapt the customer's business objectives into a successful onboarding process from sales handoff to CSM transition. The ideal candidate applies their SaaS experience to driving implementation projects to completion, engaging key stakeholders to build a strong program foundation, and communicating technical and functional concepts in a clear concise manner. As a key member of our core team, you’ll play a pivotal role in implementing and launching cutting-edge Conversational AI products. You’ll work at the forefront of AI innovation, helping to build solutions that will transform how global enterprises adopt and scale AI—delivering real-time customer assistance, smarter automation, and seamless interactions. This is your chance to join an industry leader as we drive the future of Conversational AI and empower enterprises to reach new levels of efficiency and customer satisfaction. What you’ll be doing Lead a customer program team through a multi-phase implementation involving business discovery, technical setup, and user training Guide and enable customers on their contact center AI journey with our software Deliver tailored customer training sessions across a variety of formats (e.g. live, recorded, virtual, in-person, train-the-trainer, end-user) Manage client expectations, project timelines, documentation deliverables, and team resources Partner with CSMs to create value-based adoption goals that set the Customer up for a successful launch Communicate project status, issues, and risks while escalating effectively as appropriate Manage multiple customer projects simultaneously Collaborate cross-functionally with Sales, Product, Marketing, and Customer Success to improve services delivery and customer experience What you'll bring to the role 5+ years of work experience implementing SaaS software Comfort in user-centered communications and facilitating technical problem solving Basic understanding of speech analytics and quality management software and processes Experience in a customer-facing role with clear deliverables and stakeholder management Proficiency in coaching and facilitation skills Training experience is highly preferred Demonstrable analytical, problem-solving, and time management skills Experience in the Software & Platform industry Experience managing complex customer implementations Perks & Benefits Competitive compensation including equity Excellent medical, dental, and vision insurance options Flexible time off  10 Company holidays + Winter Break and up to 16-weeks of parental leave 401K plan Quarterly Lifestyle Spend Monthly Mobile + Internet Stipend Pre-tax Commuter Benefits Salary Range The base salary compensation range targeted for this full-time position is $100,000 - $135,000 per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai. #LI-REMOTE

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Who We Are PathAI is on a mission to improve patient outcomes with AI-powered pathology. We are transforming traditional pathology methods into powerful, new technologies. These innovations in pathology can help accelerate drug development, improve confidence in the accuracy of diagnosis, and get life-saving therapies to patients more quickly. At PathAI, you'll work with a diverse and talented team of people, who are dedicated to solving complex problems and making a huge impact. Where You Fit We're looking for an Implementation Engineer to join our team and help support our digital diagnostics customers, including our commercially deployed AI product portfolio and Digital Pathology Image Management System, AISight.  Although experience is important, we weigh a heavy emphasis on cultural fit within the organization, a hunger to learn both our business and customers, and a drive to move us forward in this rapidly evolving industry. We are looking for someone that is well versed in SaaS Implementations, Lab/IT Connectivity Integrations and is well organized, has a sense of drive and an aptitude for learning quickly in a complex space. What You’ll Do Build and maintain strong relationships with our DDx customers (Anatomic Pathology labs, Academic Medical Centers, Hospital Systems)  acting as their primary point of contact during the technical implementation phase of the project Provide hands-on technical implementation support, working with customer IT and internal development teams as needed Provide project management of all implementation tasks, providing schedule updates, resolving risks and issues, and communicating with the customer on a regular basis Language Requirements, Fluent- Spoken and Written : English (Required) Portuguese (BR) (Preferred) On-Call Support: Support external clients as an application expert/escalation point for our support team. (Including an on-call rotation) What You Bring 3+ years of experience in a client-facing, SaaS implementation roles Strong analytical skills and operating rigor Experience handling difficult customers or situations and can demonstrate resolutions A strong understanding of our business and products, and an ability to research/self-start in areas that require learning Familiarity with HL7 interface implementation and hands-on experience with market-leading laboratory information systems (Epic Beaker, Novopath, Cerner Millenium etc) is preferred  Travel (<20%)   Want To Hear From You At PathAI, we are looking for individuals who are team players, are willing to do the work no matter how big or small it may be, and who are passionate about everything they do. If this sounds like you, even if you may not match the job description to a tee, we encourage you to apply. You could be exactly what we're looking for.  PathAI is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions on business needs, job requirements, and qualifications — that's all. We do not discriminate based on race, gender, religion, health, personal beliefs, age, family or parental status, or any other status. We don't tolerate any kind of discrimination or bias, and we are looking for teammates who feel the same way.     

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About DecagonDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.About the Role: Decagon is looking for a Founding Value Consultant to lead and scale our value-based selling efforts with enterprise customers. This role sits at the intersection of sales strategy, financial modeling, and executive engagement. You will partner with Sales, Product, Customer Success, and Finance to quantify and articulate the business impact of Decagon’s AI-native platform, enabling executive buyers to make confident, ROI-driven decisions. You may be a good fit if you:5+ years in value engineering, consulting, sales engineering, or strategic financePartner with Account Executives on strategic deals to uncover customer pain points and build compelling ROI and business casesDevelop industry-specific value frameworks, ROI models, and financial justification materials that resonate with CFOs, COOs, and CX leadersTranslate platform capabilities into measurable business outcomes for enterprise customersStrong financial modeling and Excel skillsExecutive presence and ability to communicate with senior stakeholdersExperience with enterprise buying cycles and value-based selling methodologiesEven better if you:Experience in SaaS, enterprise customer operations, or regulated industriesFamiliarity with GTM systems and workflowsMBA, consulting, or finance backgroundExperience in a high-growth startup environment

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Who We Are PathAI's mission is to improve patient outcomes with AI-powered pathology. Our platform promises substantial improvements to the accuracy of diagnosis and the efficacy of treatment of diseases like cancer, leveraging modern approaches in machine learning. Our team, comprising diverse employees with a wide range of backgrounds and experiences, is passionate about solving challenging problems and making a huge impact. Where You Fit We're looking for an Implementation Engineer to join our team and help support our digital diagnostics customers, including our commercially deployed AI product portfolio and Digital Pathology Image Management System, AISight.  Although experience is important, we weigh a heavy emphasis on cultural fit within the organization, a hunger to learn both our business and customers, and a drive to move us forward in this rapidly evolving industry. We are looking for someone that is well versed in SaaS Implementations, Lab/IT Connectivity Integrations and is well organized, has a sense of drive and an aptitude for learning quickly in a complex space. What You’ll Do Build and maintain strong relationships with our DDx customers (Anatomic Pathology labs, Academic Medical Centers, Hospital Systems)  acting as their primary point of contact during the technical implementation phase of the project Provide hands-on technical implementation support, working with customer IT and internal development teams as needed Provide project management of all implementation tasks, providing schedule updates, resolving risks and issues, and communicating with the customer on a regular basis On-Call Support: Support external clients as an application expert/escalation point for our support team. (Including an on-call rotation)  What You Bring 3+ years of experience in a client-facing, SaaS implementation roles Fluent in English and Portuguese; ideally Spanish proficiency as well Based in Brazil Strong analytical skills and operating rigor Experience handling difficult customers or situations and can demonstrate resolutions A strong understanding of our business and products, and an ability to research/self-start in areas that require learning Familiarity with HL7 interface implementation and hands-on experience with market-leading laboratory information systems (Epic Beaker, Novopath, Cerner Millenium etc) is preferred Willingness to travel 20% of the time (primarily in Brazil; occasionally to the US) Please submit your resume in English Want To Hear From You At PathAI, we are looking for individuals who are team players, are willing to do the work no matter how big or small it may be, and who are passionate about everything they do. If this sounds like you, even if you may not match the job description to a tee, we encourage you to apply. You could be exactly what we're looking for.  PathAI is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions on business needs, job requirements, and qualifications — that's all. We do not discriminate based on race, gender, religion, health, personal beliefs, age, family or parental status, or any other status. We don't tolerate any kind of discrimination or bias, and we are looking for teammates who feel the same way.  #LI-Remote  

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Why Casca?Casca is building AGI for banking. We’re replacing decades-old legacy systems with AI-native technology that automates 90% of the manual work humans once had to do. We were founded by a world-class team of banking & AI experts from Stanford, MIT, and Y Combinator. We like to win—and we know that the only thing standing between us and the title is our own ability to improve every day.The MissionCasca was founded by a team of Banking IT experts and AI researchers from Stanford University, Georgia Tech, and Goldman Sachs who believe that the future of banking is AI-native. Backed by Canapi, Y Combinator and top 100 US Banks, we're revolutionizing the $7T lending industry through GenAI systems - killing traditional lending software as we know it.As Founding Technical Account Manager at Casca, you'll build our customer success function from the ground up while ensuring financial institutions successfully adopt our platform. You'll define onboarding processes, lead implementations, establish troubleshooting protocols, and become the trusted technical voice that sets the standard for client relationships as we scale. What you’ll do:As our Founding Technical Account Manager, you’ll:Support our customers post-sale—getting them live, trained, and scaling confidently on the Casca platformOwn technical implementations—from onboarding to troubleshooting to long-term adoptionBe the expert—understand how each customer’s workflow maps to our platform and help them get the most out of itSolve problems—work cross-functionally with product, engineering, and support to resolve issues quickly and keep customers happyTrack customer health—proactively identify blockers, risks, or opportunities based on usage dataBuild trust—serve as the technical voice customers rely on when things get complicatedWhat you’ll bring:1–3 years in a technical support, implementation, or customer success roleStrong communication skills—you can explain complex systems without losing the roomHigh EQ—you know how to empathize, de-escalate, and drive toward outcomesFast learning curve—you’re comfortable working with new tools and APIsResourceful mindset—you don’t wait to be told what to do nextDrive to win—you bring urgency, ownership, and pride to the workBonus points:Experience with B2B SaaS, fintech, or enterprise onboardingExposure to the banking or small business lending spaceLight SQL, Postman, or API experienceYou’ve created technical documentation or training resources beforeYou’ve worked with CS, product, or engineering teams in a fast-moving orgWhat you'll get: A seat on the rocket ship with massive potentialCompetitive salary and full benefitsVisa sponsorshipAs an early-stage company building at the frontier of AI, we work with high intensity and commitment. While schedules can vary by role/team, many weeks will demand extra focus, flexibility and time particularly during major launches and high impact sprints. We're seeking those who are aligned to and able to commit to that expectation which includes 5 days per week in our San Francisco Office.

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About Rad AIAt Rad AI, we’re on a mission to transform healthcare with artificial intelligence. Founded by a radiologist, our AI-driven solutions are revolutionizing radiology—saving time, reducing burnout, and improving patient care. With one of the largest proprietary radiology report datasets in the world, our AI has helped uncover hundreds of new cancer diagnoses and reduced error rates in tens of millions of radiology reports by nearly 50%.Rad AI has secured over $140M in funding, including a recently oversubscribed Series C ($68M round) led by Transformation Capital, bringing our valuation to $528M. Our investors include Khosla Ventures, World Innovation Lab, Gradient Ventures, Cone Health Ventures, and others—all backing our mission to empower physicians with cutting-edge AI.Our latest advancements in generative AI are used by thousands of radiologists daily, supporting more than one-third of radiology groups and healthcare systems and nearly 50% of all medical imaging in the U.S. at partners including Cone Health, Jefferson Einstein Health, Geisinger, Guthrie Healthcare System, and Henry Ford Health.Recognized as one of the most promising healthcare AI companies by CB Insights and AuntMinnie, and ranked by Deloitte as the 19th fastest-growing company in North America, we are building AI-powered solutions that make a real impact. Most recently, Rad AI was named to CNBC’s Disruptor 50 list, highlighting the innovation and momentum behind our mission.If you’re ready to shape the future of healthcare, we’d love to have you on our team!Why Join Us:Comprising both radiology and AI expertise, Rad AI's stellar team builds products that maximize radiologist productivity, ultimately making healthcare more widely accessible and improving patient outcomes. Join our team and help us make a positive impact on radiology, patient lives, and healthcare around the world.We’re looking for an Implementation Manager with experience leading software implementation projects. Rad AI’s award-winning software has experienced tremendous market growth. We are looking for a teammate with a “can do'' attitude that is adaptable in a fast-paced, high-growth team.  This role will report up through the Vice President of Implementation.What You’ll Be Doing:Work independently to plan, monitor, and manage multiple complex customer-facing projectsLead the end-to-end delivery of Rad AI’s products to radiology practices and health systems, from kick-off to go-live and transition to supportFacilitate Discovery sessions to understand client workflows, requirements, and success criteriaDevelop detailed project plans, including timelines, milestones, and resource needsCoordinate cross-functional teams, including Product, Engineering, and Integration resources, to meet project objectives and deadlinesServe as the primary client-facing contact throughout the implementationEnsure a smooth onboarding process by managing project timelines, dependencies, and communications with executive, clinical, and IT stakeholdersTrack and manage feature requests, ensuring clear communication, documentation, and prioritizationMonitor project health, proactively identify risks, and escalate blockers, as neededIssue resolution and mitigation strategies based on data-driven decision makingConduct weekly status meetings with internal and external stakeholdersCollaborate and coordinate with Rad AI’s product, engineering, and customer success teams for project goal setting, data integration, testing, and product feedbackProvide ongoing updates to leadership throughout the project, via dashboards and reportsPartner with cross-functional teams, including Support and Client Success, to ensure customers are prepared for go-live and long-term successSuggest process improvements and help with maintaining onboarding templates, documentation, and best practicesContribute to building a world-class implementation organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable serviceWho We’re Looking For:At least 2 plus years of relevant project management, implementation management, technical project management, or similar client-facing experience, preferably within a healthcare/healthcare IT environmentStrong project planning and execution skills, including timeline, scope, and risk managementExcellent people/relationship management and communication skills, with the ability to hold others accountablePractical working knowledge of SaaS solutions, implementations, and technical conceptsEagerness to continuously learn, adapt, improve, and help others do so in a fast-paced, ever-changing environmentAbility to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goalsProficiency with project management toolsNice to Haves:Bachelor’s degree or abovePrior experience or familiarity with radiology workflows and/or radiology-specific healthcare ITGrowth stage scale startup experiencePrior professional consulting or healthcare software implementation experiencePrior experience or familiarity with radiology workflowsPrior experience or familiarity with HL7, FHIR, and EHRsJoin our world-class team as we build and deploy AI solutions that empower physicians and transform patient care—making a meaningful impact on millions of lives. Driven by our mission,  we prioritize transparency, inclusion, and close collaboration, bringing together exceptional people to revolutionize healthcare. If you're passionate about driving innovation and delivering impactful healthcare solutions, we'd love to hear from you!For US-Based Full-Time Roles, Rad AI offers a variety of benefits, including:Comprehensive Medical, Dental, Vision & Life insuranceHSA (with employer match), FSA, & DCFSA 401(k)11 Paid Company HolidaysLocation Flexibility (Remote-first company!)Flexible PTO policyAnnual company-wide offsitePeriodic team offsitesAnnual equipment stipendFor roles based outside the US, your recruiter can share more detailsAt Rad AI, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Please be vigilant regarding job scams. We advise all candidates to apply directly through our official careers page. Our recruiters will use email addresses with the domain @radai.com or no-reply@ashbyhq.com.

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About HappyRobotHappyRobot is a platform to build and deploy AI workers that automate communication. See a demo Our AI workers connect to any system or data source to handle phone calls, email, messages…We target the logistics industry which relies heavily on communication to book, check on, & pay for freight. Primarily working with freight brokers, 3PLs, freight forwarders, shippers, warehouses, & other supply chain enterprises and tech startups.We raised a Series A round from a16z and YC and we’re growing very fast.We're looking for rockstars with a relentless drive, unstoppable energy, and a true passion for building something great—ready to embrace the challenge, push limits, and thrive in a fast-paced, high-intensity environment.Role OverviewAs a Deployment Strategist, your mission is to connect the dots between user needs, data insights, and product capabilities to help our customers unlock value. You’ll dive deep into our customer operations, partner directly with end users and decision-makers, and shape how HappyRobot’s technology is applied to their most critical challenges.What You’ll doPartnering with customers to understand their workflows, goals, and pain points—often embedding directly with their teams.Collaborating with Forward Deployment Engineers to scope, prototype, and deliver solutions powered by HappyRobot’s platform.Identifying and interpreting key datasets that drive customer decision-making, and working to integrate them into robust, scalable pipelines.Designing and refining user workflows that solve meaningful problems and scale across teams and functions.Leading training and onboarding sessions, ensuring new users are set up for success and our tools have lasting impact.Presenting findings and strategy to stakeholders at all levels—from frontline operators to executives.Driving customer expansion by scoping new use cases and shaping how we grow our footprint within organizations.What We’re Looking ForWe’re looking for analytical, product-savvy problem solvers who thrive in ambiguity and care deeply about user impact. You might be a great fit if:You have a strong intuition for how software can solve real-world problems.You're a compelling communicator and can influence technical and non-technical audiences alike.You're excited to work shoulder-to-shoulder with customers, from the frontlines to the boardroom.You love diving into messy data, complex systems, and open-ended challenges—and delivering clarity and structure.Why join us?Opportunity to work at a high-growth AI startup, backed by top investors.Fast Growth - Backed by a16z and YC, on track for double-digit ARR.Ownership & Autonomy - Take full ownership of projects and ship fast.Comprehensive Benefits - Healthcare, dental, vision coverage.Top-Tier Compensation - Competitive salary + equity in a high-growth startup.Work With the Best - Join a world-class team of engineers and builders.Our Operating Principles Extreme Ownership We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting — if something needs fixing, we own it and make it better. This means stepping up, even when it’s not “your job.” If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don’t wait for someone else to solve it — we lead with accountability and expect the same from those around us. Craftsmanship Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for “just fine.” We sweat the details because details compound. Whether it’s a product feature, an internal doc, or a sales call — we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous, and proud of what we build — even when nobody’s watching. We are “majos” Be friendly & have fun with your coworkers. Always be genuine & honest, but kind. “Majo” is our way of saying: be a good human. Be approachable, helpful, and warm. We’re building something ambitious, and it’s easier (and more fun) when we enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego. Urgency with Focus Create the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly, act decisively, and stay aligned. We aim for high leverage: the biggest results from the simplest, smartest actions. We’re running a high-speed marathon — not a sprint with no strategy. Talent Density and Meritocracy Hire only people who can raise the average; ‘exceptional performance is the passing grade.’ Ability trumps seniority. We believe the best teams are built on talent density — every hire should raise the bar. We reward contribution, not titles or tenure. We give ownership to those who earn it, and we all hold each other to a high standard. A-players want to work with other A-players — that’s how we win. First-Principles Thinking Strip a problem to physics-level facts, ignore industry dogma, rebuild the solution from scratch. We don’t copy-paste solutions. We go back to basics, ask why things are the way they are, and rebuild from the ground up if needed. This mindset pushes us to innovate, challenge stale assumptions, and move faster than incumbents. It’s how we build what others think is impossible.The personal data provided in your application and during the selection process will be processed by Happyrobot, Inc., acting as Data Controller.By sending us your CV, you consent to the processing of your personal data for the purpose of evaluating and selecting you as a candidate for the position. Your personal data will be treated confidentially and will only be used for the recruitment process of the selected job offer.In relation to the period of conservation of your personal data, these will be eliminated after three months of inactivity in compliance with the GDPR and legislation on the protection of personal data.If you wish to exercise your rights of access, rectification, deletion, portability or opposition in relation to your personal data, you can do so through security@happyrobot.ai subject to the GDPR.For more information, visit https://www.happyrobot.ai/privacy-policyBy submitting your request, you confirm that you have read and understood this clause and that you agree to the processing of your personal data as described.

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About TORTUS AIAt TORTUS AI, we are redefining how clinical teams interact with technology. Our mission is to enhance healthcare delivery by embedding intelligent, adaptable AI into clinical workflows, reducing administrative burden and enabling clinicians to focus on what they do best: patient care. We're an early-stage startup with NHS traction and a growing footprint in UK hospitals.The RoleWe’re hiring our first Customer Success & Implementation Lead. A crucial hire who will shape how our product is deployed and experienced in NHS settings. You’ll work closely with operations, product, commercial and secondary care customers, ensure successful onboarding, adoption, and long-term value delivery.This is a varied role combining implementation, technical troubleshooting, and customer advocacy, as well as setting up the customer success function.What You’ll DoOwn the end-to-end implementation process for new customers from technical setup and user onboarding to post-go-live support.Be embedded in forward deployment teams, including a product manager and customer engineer for each new customer.Build and scale our customer success playbook as our first hire in this function.Develop deep relationships with NHS and hospital stakeholders to ensure long-term product adoption.Work with product to translate customer feedback into actionable insights for our product and engineering teams.Proactively identify friction points and opportunities for improvement in customer journeys.Serve as a product expert, advising users on best practices for working with LLMs and AI-enabled clinical workflows.Know when to escalate internally vs resolve autonomously. What We’re Looking ForMust-Have ExperienceProven experience working with NHS and hospital environments, ideally in implementation or digital health deploymentsExceptional at driving customer onboarding and adoption of SaaS platforms for enterprise clientsHands-on experience in building and scaling within early-stage teams and a track record of success Nice-to-HaveSQL or basic data querying skillsFamiliarity with LLMs and prompting techniquesWhat You’ll GetA chance to join an ambitious team shaping the future of healthcareA pivotal role in defining our customer success strategy and voiceExposure to cutting-edge AI and large language model technologiesCompetitive salary and early-stage equityOpportunities for personal and professional growth as we scale