Top Program Manager Jobs Openings in 2025

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Who we are Helsing is a defence AI company. Our mission is to protect our democracies. We aim to achieve technological leadership, so that open societies can continue to make sovereign decisions and control their ethical standards.  As democracies, we believe we have a special responsibility to be thoughtful about the development and deployment of powerful technologies like AI. We take this responsibility seriously.  We are an ambitious and committed team of engineers, AI specialists and customer-facing programme managers. We are looking for mission-driven people to join our European teams – and apply their skills to solve the most complex and impactful problems. We embrace an open and transparent culture that welcomes healthy debates on the use of technology in defence, its benefits, and its ethical implications.  The role As Flight Test Manager at Helsing, you will establish and lead a world-class flight test organisation. This organisation will deliver high-quality test data, meeting the exacting demands of both internal and external customers. As part of our team, you will also determine the required infrastructure, personnel, and partnerships to deliver safe and efficient execution of all flight test operations throughout the product lifecycle – from R&D through to validation & verification (V&V), certification, and acceptance testing. Furthermore, you will develop, procure, and integrate facilities, tools, and processes into a cohesive framework. This framework will enable rapid responses to our challenging program goals and objectives, ultimately demonstrating the readiness of Helsing's products for tomorrow's battlefield. The day-to-day Develop, recruit, and empower a multidisciplinary team of deployed engineers and pilots, fostering professional growth and achieving team objectives Devise, implement and manage comprehensive flight test plans, addressing the demand from the engineering organisation across the product spectrum Manage the budget, resources, and scheduling for flight test campaigns, optimizing efficiency and ensuring timely completion Oversee the safe and efficient execution of all flight test operations, including detailed flight preparations, test procedures, and risk management Establish and manage supplier relationships; including facilities/airfields, service providers, instrumentation, software and component suppliers Ensure strict adherence to regulatory requirements, industry standards, and internal safety protocols throughout all flight test activities Deliver tests quickly, efficiently and safely: breaking down barriers and working together with cross-functional teams to overcome obstacles Deliver high quality flight test data, reports, findings and recommendations to stakeholders and senior leadership Implement the processes, methods, tools and manuals required to deliver the testing and associated lifecycle data. You should apply if you Have at least 10 years’ experience in test operations, with a proven track record in a leadership or management role Hold a degree in aerospace engineering, electrical engineering, physics, computer science, or another engineering discipline that provides a strong technical understanding of complex topics  Possess in-depth knowledge of the required regulatory, quality and safety standards for flight testing Ideally have graduated from a recognised Flight Test Engineering organisation  Demonstrate strong leadership, project management, and organisational skills, with the ability to manage complex programmes simultaneously Possess excellent communication skills and the ability to interface clearly and effectively with both internal and external stakeholders Are proficient in analysing complex data and presenting clear, concise findings and recommendations to diverse audiences Have experience in establishing the infrastructure, procedures and tools required to deliver successful flight testing Thrive in a fast-paced environment and are passionate about leading teams to achieve ambitious objectives while maintaining the highest standards of safety and quality Note: We operate in an industry where women, as well as other minority groups, are systematically under-represented. We encourage you to apply even if you don’t meet all the listed qualifications; ability and impact cannot be summarised in a few bullet points. Join Helsing and work with world-leading experts in their fields  Helsing’s work is important. You’ll be directly contributing to the protection of democratic countries while balancing both ethical and geopolitical concerns The work is unique. We operate in a domain that has highly unusual technical requirements and constraints, and where robustness, safety, and ethical considerations are vital. You will face unique Engineering and AI challenges that make a meaningful impact in the world Our work frequently takes us right up to the state of the art in technical innovation, be it reinforcement learning, distributed systems, generative AI, or deployment infrastructure. The defence industry is entering the most exciting phase of the technological development curve. Advances in our field of world are not incremental: Helsing is part of, and often leading, historic leaps forward In our domain, success is a matter of order-of-magnitude improvements and novel capabilities. This means we take bets, aim high, and focus on big opportunities. Despite being a relatively young company, Helsing has already been selected for multiple significant government contracts We actively encourage healthy, proactive, and diverse debate internally about what we do and how we choose to do it. Teams and individual engineers are trusted (and encouraged) to practise responsible autonomy and critical thinking, and to focus on outcomes, not conformity. At Helsing you will have a say in how we (and you!) work, the opportunity to engage on what does and doesn’t work, and to take ownership of aspects of our culture that you care deeply about What we offer A focus on outcomes, not time-tracking Competitive compensation and stock options Relocation support Social and education allowances Regular company events and all-hands to bring together employees as one team across Europe   Helsing is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.  Helsing's Candidate Privacy and Confidentiality Regime can be found here.     

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About AbridgeAbridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. The RoleAs a Partner Success Director at Abridge, you will play a vital role in ensuring the satisfaction, adoption, and expansion of our solutions within our customers. You will be a core member of the commercial team and work closely with clinicians, administrators, and key stakeholders to understand their needs, provide ongoing support and guidance, and drive the successful utilization and expansion of our products and services.What You’ll DoClinician Success:Build and maintain strong relationships with clinicians and healthcare professionals across enterprise customers.Act as a trusted advisor to clinicians, offering guidance and best practices to enhance their productivity, efficiency, and patient outcomes.Understand user workflows, pain points, and objectives to align our solutions with their needs.Provide product training and onboarding support to clinicians, ensuring a smooth transition and optimal utilization of our solutions.Proactively identify and address any issues or concerns raised by clinicians, collaborating with internal teams to provide timely resolutions.Monitor and track clinician satisfaction and adoption rates, proactively identifying opportunities for improvement and driving engagement initiatives.Customer Expansion:Collaborate with the sales team to identify expansion opportunities with existing customers, outlining goals, milestones, and action plans.Conduct regular business reviews with key stakeholders to assess product performance, user feedback, and identify opportunities for additional value-add solutions.Present new features, upgrades, and solutions to clients, highlighting their potential benefits and ROI.Track customer expansion metrics and contribute to revenue growth targets.Partner Success Advocacy:Support all clinician users and serve as the voice of the customer internally, sharing insights, feedback, and success stories to drive product and service improvements.Collaborate with cross-functional teams, including sales, marketing, and product, to deliver a seamless customer experience.Contribute to the development of partner success resources, such as knowledge bases, training materials, and partner success stories.What You’ll BringProven experience as a Customer/Partner Success Director or Customer Success/Partner Manager5+ years of experience working in or with enterprise health systemsStrong understanding of the healthcare ecosystem, including the dynamics and challenges faced by large health enterprises and clinicians.Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels.Technical aptitude and ability to quickly understand and effectively communicate complex software solutions.Strong problem-solving skills, with a proactive and results-oriented mindset.Ability to multitask and manage multiple client relationships simultaneously.Familiarity with CRM software and customer success tools is a plus.Strong organizational and project management capabilities.***This role requires up to 20% travel***Why Work at Abridge?At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. How we take care of Abridgers:Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA. Paid Parental Leave: 16 weeks paid parental leave for all full-time employees.401k and Matching: Contribution matching to help invest in your future.Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more.Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment.Compensation and Equity: Competitive compensation and equity grants for full time employees.... and much more!Equal Opportunity EmployerAbridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.Staying safe - Protect yourself from recruitment fraudWe are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions. 

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About usAt Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, and London.We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What You’ll Do:Lead security initiatives for Sierra’s Conversational AI Platform spanning data protection, identity and access management, infrastructure hardening, change management, operational resilience, and vulnerability management.Bring structure, visibility, and accountability to critical security programs, aligning them with our growth and customer trust goals.Shape compliance readiness by aligning with frameworks such as ISO 42001, ISO 27001, PCI DSS, SOC 2, HIPAA, and the EU AI Act—translating these into actionable controls and scalable processes.Build a security-first culture, designing awareness programs that empower every team member to understand and own their role in protecting Sierra and our customers.Embed trust by design, partnering with Product, Platform, and Agent Engineering to bake security, privacy, and responsible AI practices directly into how our stack is built and deployed.Who You’ll Work With:You’ll collaborate across a wide range of teams including Product, Platform Engineering, Agent Development, Legal, Operations, Sales, and GTM to embed security and compliance across our tech stack. Your role bridges technical execution, business momentum, and evolving regulatory demands ensuring our trust posture scales with both innovation and expectation.What You’ll Bring:Security & Privacy Expertise: Deep understanding of first principles in security and privacy plus the judgment to apply them practically in fast-moving, AI-native, data-rich environments.Framework Fluency: Strong command of standards like ISO 27001, ISO 42001, PCI DSS, and the EU AI Act, and the ability to drive alignment without dragging velocity.Product Intuition: You understand how our product works, how data flows, how agents behave, and how infrastructure scales. You apply that knowledge to identify risk, shape architecture decisions, and guide controls.Adaptability: You’re energized by uncertainty. You’re comfortable building in motion, adjusting as priorities shift, and solving ambiguous problems at speed.Strong Communication: You can tell a story that resonates with engineers and customers alike. You can explain risks, trade-offs, and decisions with clarity and credibility.Even BetterExperience operating in regulated and high-trust sectors such as tech, fintech, healthcare, or AI especially where customer expectations around security, privacy, compliance, and transparency are high.Hands-on cloud security knowledge (AWS, Azure, GCP) and familiarity with compliance automation tools that help scale GRC in a fast-paced environment.Working knowledge of core security domains including Identity & Access Management, Product Security, Data Security, and Infrastructure Security.A Bachelor’s or Master’s degree in Information Security, Computer Science, Information Management, or a related technical or risk-focused field.Why Join Us?You’ll be at the intersection of technology, security compliance, and AI innovation helping to shape how trust is built in one of the fastest-moving fields today. At Sierra, we learn fast, move faster, and believe that compliance should unlock possibility. If you're energized by ambiguity, excited to build from first principles, and motivated to turn security into a strategic advantage, this role is for you.Our valuesTrust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.What we offerWe want our benefits to reflect our values and offer the following to full-time employees:Flexible (Unlimited) Paid Time OffMedical, Dental, and Vision benefits for you and your familyLife Insurance and Disability BenefitsRetirement Plan (e.g., 401K, pension) with Sierra matchParental LeaveFertility and family building benefits through CarrotLunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters mostFree alphorn lessonsThese benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.Be you, with usWe're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

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Who we are Helsing is a defence AI company. Our mission is to protect our democracies. We aim to achieve technological leadership, so that open societies can continue to make sovereign decisions and control their ethical standards.  As democracies, we believe we have a special responsibility to be thoughtful about the development and deployment of powerful technologies like AI. We take this responsibility seriously.  We are an ambitious and committed team of engineers, AI specialists and customer-facing programme managers. We are looking for mission-driven people to join our European teams – and apply their skills to solve the most complex and impactful problems. We embrace an open and transparent culture that welcomes healthy debates on the use of technology in defence, its benefits, and its ethical implications.  The role As the Director - Maritime Programmes, you will shape and execute the strategy, vision, and roadmap for Helsing’s current and future maritime customer engagements and industry partnerships, helping to define the future of the maritime business at Helsing. As part of our team, you will directly participate in our work with industry partners, procurement agencies, the services, Department of Defense, and Government. Your work will include but will not be limited to deeply understanding customer demands, identifying future market signals, and evaluating opportunities for growth—whether that is directly through customer engagement or in partnership with industry. You’ll work in partnership with the entirety of Helsing’s business; across technology operations, and growth. Driving business winning campaigns to ensure Helsing obtains and maintains a foothold in the Australian maritime market, while serving Aus deterrence and warfighting needs. The day-to-day Engage, design, and implement market making campaigns and strategies that drive customer engagements and industry partnerships, across business development, capture, and marketing Develop strong customer relationships based on around solution development (i.e., a deep understanding of Helsing technology and customer needs) Build a pipeline of realistic and meaningful opportunities to build Helsing Australia’s maritime market Work hand-in-glove between Helsing’s Australian and European businesses to ensure campaign alignment, demos, and strategic relationship management Understand and forecast market trends and client needs to cultivate long-term views of new business opportunities Own business development and capture strategic campaigns, managing all activities and actions required to deliver in line with Helsing's strategic goals You should apply if you Thrive in an environment that requires you to understand tactical customer problems, translate their solutions into machine-enabled capabilities, and relay those solutions to customers in meaningful, human-readable terms Have depth of experience in the maritime domain, either in industry or in the military. Strengthened with an in-depth understanding of current customer challenges, particularly in the sub-surface space Have experience leading integrated teams and working across organizations to plan and execute a strategy to serve organizational end goals Excel when taking accountability to meet dynamic timelines, address evolving requirements, and guide brilliant teams oriented toward a common objective Your personal values match ours: ownership, initiative, dedication to mission, speed and inclusiveness Are a high performer who thrives in a fast-paced environment Are collaborative, humble, intellectually curious, and driven to solve hard problems Hold a current security clearance Feel strongly about the right of democracies to defend their sovereignty through the fielding of capabilities that bolster deterrence and decisive action   Note: We operate in an industry where women, as well as other minority groups, are systematically under-represented. We encourage you to apply even if you don’t meet all the listed qualifications; ability and impact cannot be summarised in a few bullet points. Join Helsing and work with world-leading experts in their fields  Helsing’s work is important. You’ll be directly contributing to the protection of democratic countries while balancing both ethical and geopolitical concerns The work is unique. We operate in a domain that has highly unusual technical requirements and constraints, and where robustness, safety, and ethical considerations are vital. You will face unique Engineering and AI challenges that make a meaningful impact in the world Our work frequently takes us right up to the state of the art in technical innovation, be it reinforcement learning, distributed systems, generative AI, or deployment infrastructure. The defence industry is entering the most exciting phase of the technological development curve. Advances in our field of world are not incremental: Helsing is part of, and often leading, historic leaps forward In our domain, success is a matter of order-of-magnitude improvements and novel capabilities. This means we take bets, aim high, and focus on big opportunities. Despite being a relatively young company, Helsing has already been selected for multiple significant government contracts We actively encourage healthy, proactive, and diverse debate internally about what we do and how we choose to do it. Teams and individual engineers are trusted (and encouraged) to practise responsible autonomy and critical thinking, and to focus on outcomes, not conformity. At Helsing you will have a say in how we (and you!) work, the opportunity to engage on what does and doesn’t work, and to take ownership of aspects of our culture that you care deeply about What we offer A focus on outcomes, not time-tracking Competitive compensation and stock options Relocation support Social and education allowances Regular company events and all-hands to bring together employees as one team across Europe   Helsing is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.   #LI-DNI  Helsing's Candidate Privacy and Confidentiality Regime can be found here.     

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About the Role As a Lead Technical Program Manager at Thoughtful AI, you’ll play a key role in shaping the delivery of our most complex and high-value AI Agent deployments across the healthcare ecosystem. This is a hands-on leadership role where you’ll manage a team of 5–7 Technical Program Managers, guide their work, and ensure their outputs meet the highest standards of quality and impact. Reporting to the Director of Technical Program Management, you will balance three core responsibilities: People management – building and developing a high-performing team of TPMs. Project mentorship – reviewing TPM deliverables, providing feedback, and coaching team members before their work is implemented. Strategic initiatives – contributing to cross-functional efforts that improve how Thoughtful delivers at scale. On customer projects, you’ll partner closely with TPMs during the discovery phase—leading process overviews that set the stage for successful implementations. Your TPMs will then own the design, build, and deployment of AI Agents, with your ongoing guidance and mentorship ensuring excellence throughout. This is an ideal role for a proven program management leader who thrives on developing talent, improving delivery practices, and helping enterprise customers achieve transformative outcomes. Learn more about our Warrior culture. Your Mission Manage and mentor a team of 5–7 Technical Program Managers, fostering growth, accountability, and delivery excellence. Own customer-facing deliveries directly, serving as the assigned TPM on select accounts while modeling delivery best practices. Review TPM deliverables (product requirements documents, delivery roadmaps, etc.) and provide actionable feedback to raise quality before customer-facing execution. Partner with TPMs during discovery phases to lead process overviews and ensure accurate foundations for solution design. Contribute to strategic initiatives that improve delivery frameworks, governance, and cross-functional collaboration. Act as a trusted partner to Sales, Customer Success, Product, and Engineering to ensure delivery capabilities align with customer expectations. Champion best practices, risk management approaches, and scalable frameworks that enable consistent, enterprise-grade deployments. Represent program delivery in leadership conversations and customer forums, bringing forward insights and solutions. What Success Looks Like A cohesive TPM team with strong ownership, confidence, and consistent delivery quality. Scalable, repeatable practices adopted across projects, driving enterprise-grade deployments. TPMs consistently producing high-quality outputs that accelerate delivery and reduce risk. Cross-functional leaders relying on TPMs (and you as their lead) as trusted partners in execution. Enterprise customers achieving transformative outcomes with confidence in Thoughtful’s delivery approach. What You Bring 8-12+ years of experience in program or technical project management, including leadership responsibility for developing and managing teams. Proven success in enterprise technology implementations, ideally within SaaS, consulting, automation, or healthcare technology. Strong background in healthcare delivery; experience in Revenue Cycle Management is a plus Experience mentoring or reviewing project/program management outputs to ensure quality before execution. Strategic perspective combined with executional discipline - you can coach the details while influencing the bigger picture. Ability to influence senior stakeholders and customers through clear, data-driven communication. Comfort navigating fast-paced, ambiguous environments and building structure where it doesn’t yet exist. Bachelor’s degree in a technical, operational, or business discipline (MBA or equivalent experience a plus).   Thoughtful AI Benefits Market-leading base salary and bonus Employee stock Medical, dental, and vision insurance for you and your dependents We expect you to unwind and disconnect for three weeks per year while still getting paid California Salary Range $200,000—$250,000 USD

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Meet SienaSiena is the first intelligence layer for customer experience. We're creating an operating system of AI agents that learn, remember, and act across every customer touchpoint—from support conversations to shopping experiences to voice and social media interactions.Siena doesn't just automate support; it powers shopping agents, builds persistent customer memory, generates actionable business insights, and creates empathetic interactions that feel human. We're transforming how businesses understand and connect with their customers, turning every interaction into intelligence that makes the next one better.The teamWe're a small, distributed team that punches way above our weight. Every person here has outsized impact because we've built leverage into everything we do. This philosophy makes us faster and, frankly, more fun to work with.If you're excited about building something that doesn't exist yet, keep reading. We're building agents that don't just respond to customers—they remember them, learn from every interaction, and connect experiences across channels.About the Role As Head of Operations at Siena AI, you'll own our execution engine- operationalizing cross-functional initiatives, building scalable systems, and ensuring our fast-growing AI company runs like clockwork. You'll turn strategy into action while leading our People Ops and overseeing recruiting efforts to fuel continued growth.What You'll DoOperationalize and align multiple initiatives across Product, Engineering, Marketing, and Customer Success teams.Oversee critical cross-functional projects from a program management perspective, ensuring clear accountability and execution.Build and run our OKR framework and operating cadence to keep all teams focused and aligned.Oversee recruiting operations for key roles and lead our People Ops team to scale talent acquisition, build company culture, and create systems that support team growth.Manage legal and compliance initiatives and standards in collaboration with our legal team.Own vendor procurement and operational infrastructure projects to support company growth (e.g., access management systems, security tooling).Who You AreProven Operations Leader - 7+ years in operational roles at fast-growing tech companies or management consulting, with a track record of driving company-wide initiatives.Strong Program Manager - Demonstrated success overseeing complex, cross-functional projects with clear accountability and results.Recruiting & People Ops Experience - Experience designing structured hiring processes, improving time-to-hire, building scalable people programs, and developing company culture systems.Vendor & Compliance Management - Experience with vendor procurement, access management systems, and supporting legal/security compliance initiatives.Strategic & Hands-On - Able to design high-level systems while also diving into execution details to get things done.Systems Builder - Experience creating processes and operating rhythms that scale as companies grow rapidly.Why Siena?Meaningful impact. Your work directly shapes our product and company.Globally distributed team working at the bleeding edge of CX and AI.Great salary plus the opportunity for equity or stock grants.Learning budget. If you're growing, so are we.The thrill of building something new. Join us at a stage where your contributions matter most.AI-fluency. Make AI your second nature. Tackle unsolved problems. We’re redefining how customer experience will look like in the next decades.Our valuesThe people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback—both giving and receiving it—because they care more about getting things right than being polite. They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.Our approach to AIThe people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

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Who We Are PathAI is on a mission to improve patient outcomes with AI-powered pathology. We are transforming traditional pathology methods with  powerful new technologies. These innovations in pathology can help accelerate drug development, improve confidence in the accuracy of diagnosis, and get life-saving therapies to patients more quickly. At PathAI, you'll work with a diverse and talented team of people, who are dedicated to solving complex problems and making a huge impact. Where You Fit We're looking for a skilled and experienced translational scientist program manager to join our team and help support the execution of PathAI’s business and academic partnerships, including strategic projects, external collaborations and internal initiatives. The Translational Science Lead will work closely with machine learning, biomedical data sciences, product development, and business operations teams to ensure that our scientific project goals are being met, and that we and that we are maximizing our platform’s capabilities. The Translational Science Lead will be responsible for the day-to-day operations of current project relationships and supporting the development of new activities, as well as lead internal scientific strategy within disease areas. What You’ll Do Responsible for the scientific and strategic development of company projects. Drive and uphold rigorous scientific standards, bringing consistency to the analyses you encounter and ensuring our discoveries are adequately reviewed. Apply cutting edge approaches towards understanding disease biology to improve precision medicine and biomarker development. Solve interesting problems with machine learning and data science. Oversee day-to-day technical developments and manage relationships with internal and external stakeholders Collaborate across a range of groups - product, design, engineering front-end, machine learning, business operations, and infrastructure teams. Recommend new features for internal and external users, and improve existing ones to enhance the user experience. Drive the prioritization of our platform development, considering the team and our future roadmap. Mentor, learn, and share knowledge with others along the way. What You Bring 5+ years of experience in biotech, pharmaceutical or medical device industries. Advanced degree in life sciences or biomedical engineering-related disciplines required, PhD preferred. Ability to process quantitative datasets and broad comfort with statistics. Intellectual curiosity and the ability to learn quickly in a complex space. Strong organizational skills and experience managing project timelines We Want To Hear From You At PathAI, we are looking for individuals who are team players, are willing to do the work no matter how big or small it may be, and who are passionate about everything they do. If this sounds like you, even if you may not match the job description to a tee, we encourage you to apply. You could be exactly what we're looking for.  PathAI is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions on business needs, job requirements, and qualifications — that's all. We do not discriminate based on race, gender, religion, health, personal beliefs, age, family or parental status, or any other status. We don't tolerate any kind of discrimination or bias, and we are looking for teammates who feel the same way.    #LI-Remote   

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Who we are Helsing is a defence AI company. Our mission is to protect our democracies. We aim to achieve technological leadership, so that open societies can continue to make sovereign decisions and control their ethical standards.  As democracies, we believe we have a special responsibility to be thoughtful about the development and deployment of powerful technologies like AI. We take this responsibility seriously.  We are an ambitious and committed team of engineers, AI specialists and customer-facing programme managers. We are looking for mission-driven people to join our European teams – and apply their skills to solve the most complex and impactful problems. We embrace an open and transparent culture that welcomes healthy debates on the use of technology in defence, its benefits, and its ethical implications.  The role We are seeking an experienced Quality Management Leader to oversee the development, implementation, and maintenance of a comprehensive Quality Management System (QMS) for both development and production areas. This role requires a strategic leader capable of ensuring compliance with industry standards such as EN 9100, EN 9115, AQAP 2210, and AQAP 2310, while spearheading initiatives to improve processes and elevate quality across the organization. You will take charge of the certification process, manage internal and external audits, and ensure our practices align with current industry standards and regulatory requirements. We are looking for someone who can see the big picture, not just individual pieces of the puzzle, and operate independently without the need for constant day-to-day guidance.  The day-to-day Leadership: You will lead the charge in developing and maintaining a robust QMS, taking ownership of both the development and production facets.  Process Improvement & Compliance: Define and document key processes, ensuring compliance with standards while identifying strategies for process improvement and efficiency.  Standards & Certification: Manage the certification process from start to finish, preparing diligently for audits and ensuring every aspect aligns with the necessary standards.  Internal & External Audits: Conduct and oversee audits, work closely with third-party bodies for external certifications, and develop action plans to tackle any non-compliance issues that arise.  Reporting & Documentation: Regularly prepare and present quality performance reports to senior management, keeping all quality documentation up-to-date and compliant.  Stakeholder Engagement: Collaborate effectively with cross-functional teams and act as the main point of contact for all quality-related enquiries, championing quality initiatives across the organization.  You should apply if you You have a strong background in quality management and have led the development and implementation of Quality Management Systems in previous roles.  You possess in-depth knowledge of relevant industry standards (EN 9100, EN 9115, AQAP 2210, AQAP 2310) and have a proven track record of ensuring compliance.  You have experience conducting internal and external audits and are skilled at working with third-party certification bodies.  You are an effective communicator with experience in stakeholder engagement, capable of integrating quality goals into organizational operations.  You thrive in leadership roles, are proactive in process improvement, and have excellent reporting and documentation skills.  You are passionate about maintaining high-quality standards and driving continuous improvement within an organization.  You have excellent German language skills, which enable you to effectively communicate with German-speaking auditors and customers.  You have the ability to see the big picture and tackle challenges without needing constant guidance day-to-day. You understand how individual pieces fit into the larger puzzle and are proactive in driving initiatives forward.  Note: We operate in an industry where women, as well as other minority groups, are systematically under-represented. We encourage you to apply even if you don’t meet all the listed qualifications; ability and impact cannot be summarised in a few bullet points. Nice to Have Experience with military projects is a plus.  Join Helsing and work with world-leading experts in their fields  Helsing’s work is important. You’ll be directly contributing to the protection of democratic countries while balancing both ethical and geopolitical concerns The work is unique. We operate in a domain that has highly unusual technical requirements and constraints, and where robustness, safety, and ethical considerations are vital. You will face unique Engineering and AI challenges that make a meaningful impact in the world Our work frequently takes us right up to the state of the art in technical innovation, be it reinforcement learning, distributed systems, generative AI, or deployment infrastructure. The defence industry is entering the most exciting phase of the technological development curve. Advances in our field of world are not incremental: Helsing is part of, and often leading, historic leaps forward In our domain, success is a matter of order-of-magnitude improvements and novel capabilities. This means we take bets, aim high, and focus on big opportunities. Despite being a relatively young company, Helsing has already been selected for multiple significant government contracts We actively encourage healthy, proactive, and diverse debate internally about what we do and how we choose to do it. Teams and individual engineers are trusted (and encouraged) to practise responsible autonomy and critical thinking, and to focus on outcomes, not conformity. At Helsing you will have a say in how we (and you!) work, the opportunity to engage on what does and doesn’t work, and to take ownership of aspects of our culture that you care deeply about What we offer A focus on outcomes, not time-tracking Competitive compensation and stock options Relocation support Social and education allowances Regular company events and all-hands to bring together employees as one team across Europe   Helsing is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.  Helsing's Candidate Privacy and Confidentiality Regime can be found here.     

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About Handshake AIHandshake is building the career network for the AI economy. Our three-sided marketplace connects 18 million students and alumni, 1,500+ academic institutions across the U.S. and Europe, and 1 million employers to power how the next generation explores careers, builds skills, and gets hired.Handshake AI is a human data labeling business that leverages the scale of the largest early career network. We work directly with the world’s leading AI research labs to build a new generation of human data products. From PhDs in physics to undergrads fluent in LLMs, Handshake AI is the trusted partner for domain-specific data and evaluation at scale.This is a unique opportunity to join a fast-growing team shaping the future of AI through better data, better tools, and better systems - for experts, by experts.Now’s a great time to join Handshake. Here’s why:Leading the AI Career Revolution: Be part of the team redefining work in the AI economy for millions worldwide.Proven Market Demand: Deep employer partnerships across Fortune 500s and the world’s leading AI research labs.World-Class Team: Leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, just to name a few.Capitalized & Scaling: $3.5B valuation from top investors including Kleiner Perkins, True Ventures, Notable Capital, and more.About the RoleHandshake is hiring a Senior Strategy & Operations Manager to join our Handshake AI team. Reporting directly to the Chief Strategy & Innovation Officer, you’ll operate as part of a small, high-impact “SWAT team” tackling the most important and urgent priorities across the business. This is a rare opportunity to work on the front lines of AI innovation and shape how graduate-level experts contribute to frontier AI development.Every month will look different. You might be standing up a new market entry initiative, wrangling a cross-functional project to improve go-to-market execution, building and owning an operational process from scratch, or piloting an entirely new business line. You’ll develop a deep understanding of how to scale an ambitious AI-driven business while working closely with senior leaders and across every function.Jump in on the most pressing strategic and operational challenges facing Handshake AI, owning workstreams end-to-end.Partner with leadership to drive clarity, execution, and momentum on cross-functional initiatives.Build operational systems, processes, and playbooks that can scale with the business.Conduct structured problem-solving, analysis, and synthesis to inform decision-making.Take ambiguous, zero-to-one projects from concept through implementation.Serve as a cultural builder - hands-on, collaborative, and focused on impact.Desired Capabilities4-7 years of professional experience, which must include:2-3 years at a top management consulting firm (McKinsey, Bain, BCG).Then, 2-3 years in a fast-growing, early stage startup (Seed - Series C) in strategy, ops, or product.Demonstrated ability to execute in ambiguous, rapidly changing environments.Strong problem-solving and structured thinking skills; able to break down complex problems into actionable solutions.Track record of cross-functional collaboration and influence without formal authority.Comfort switching between high-level strategy and hands-on execution.Excellent communication and project management skills; crisp, clear, and detail-oriented.PerksHandshake delivers benefits that help you feel supported—and thrive at work and in life.The below benefits are for full-time US employees.🎯 Ownership: Equity in a fast-growing company💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching🍼 Family Support: Paid parental leave, fertility benefits, parental coaching💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend📚 Growth: $2,000 learning stipend, ongoing development💻 Remote & Office: Stipends for home office setup, internet, commuting, and free lunch/gym in our SF office🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days, winter #ShakeBreak where our whole office closes for a week!🤝 Connection: Team outings & referral bonusesExplore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.

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About you:10x TPMhave managed complex projects (e.g., aerospace, large AI projects, etc.)live and breathe agile, continuous development, and AI-assisted development, but not beholden to any TPM dogma or toolimpatient and OCD detail-orientedlive in SF or mid-peninsula and like working in-officeAI nativehave a technical backgroundbelieve in manifesting the future of physical engineeringAbout P-1 AI:We are building an engineering AGI. We founded P-1 AI with the conviction that the greatest impact of artificial intelligence will be on the built world—helping mankind conquer nature and bend it to our will. Our first product is Archie, an AI engineer capable of quantitative and spatial reasoning over physical product domains that performs at the level of an entry-level design engineer. We aim to put an Archie on every engineering team at every industrial company on earth.Our founding team includes the top minds in model-based engineering, deep learning, and industries that are our customers. We recently closed a $23 million seed round led by Radical Ventures that includes a number of other AI and industrial luminaries. We invite you to join our team of the world’s best engineers and AI researchers, building AI’s most impactful use case.In summary:we are on a missionmultiple hats is the normno politics, low bureaucracyfast, data-driven decision-making; velocity and agility are everythingbelieve in manifesting the future of physical engineeringAbout the Role:This role is an incredible opportunity for a rockstar TPM. You’ll be a “founding program manager” and initially report directly to our CEO and work with people across core engineering, customer engineering, and AI teams to help maintain execution discipline in the face of technological uncertainty and a rapidly growing team. You will play a key role in shaping our engineering culture and customer success. This is an in-office role in our SF Bay Area office.Interview Process:Initial screening - with Head of Talent (30 mins)Interview with Head of Operations (45 mins)Case study/hands-on interview with Head of Core Engineering (45 mins)Interview with CEO (30 mins)

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About the TeamAt OpenAI, we are dedicated to building safe artificial general intelligence (AGI) to benefit all of humanity. Our mission attracts the world’s top talent in science, engineering, and business to address one of the most ambitious challenges of our times.Recruiting Operations is the backbone of this effort — we design, scale, and continuously improve the systems that enable our recruiters, sourcers, and coordinators to deliver world-class candidate experiences while meeting the company’s high hiring bar. We partner closely with our People Innovation Labs team, who build custom AI-first tooling, and with our Recruiting Enablement Program Manager, who ensures adoption and training.This role will sit in Recruiting Operations, focusing on automation, workflow optimization, and experimentation inside recruiting so our team feels like they are truly working in the future. You’ll collaborate with a peer Program Manager in this space, dividing ownership of the automation roadmap and scaling impact together.About the RoleAs a Recruiting Optimization & Automation Program Manager, you will own and co-drive the automation roadmap for the recruiting function. You’ll translate recruiter and coordinator pain points into automation opportunities, partner with People Innovation Labs to build complex solutions, and, when appropriate, directly build and ship lightweight workflows yourself.This role is perfect for someone who thrives at the intersection of recruiting operations, product thinking, and hands-on building. You will ensure OpenAI’s recruiting engine operates more efficiently and intelligently each quarter, with less manual friction and more leverage for recruiters.You’ll be responsible for:Co-owning the recruiting automation roadmap: Partner with your peer Program Manager to prioritize high-impact automation opportunities across sourcing, interviewing, offers, and onboarding.Piloting and scaling AI-first workflows: Run experiments with new tools and agents, measure ROI, and decide when to expand or sunset.Building when needed: Create lightweight automations and dashboards yourself (e.g., Airtable automations, Ashby workflows, Snowflake SQL queries, ChatGPT prompts).Bridging recruiting & People Innovation Labs: Translate recruiter needs into requirements for custom builds and ensure smooth integration into daily workflows.Streamlining processes across tools: Optimize usage of Ashby, Juicebox, Airtable, Snowflake, Brighthire, ChatGPT, and custom tooling through automations and connective workflows.Measuring & reporting impact: Define success metrics (hours saved, adoption rates, cycle time reductions) and report outcomes to Recruiting leadership.Driving adoption in partnership with Enablement: Ensure new workflows land well with recruiters, sourcers, and coordinators.Safeguarding compliance & quality: Ensure automations support legal, ethical, and organizational standards. We’re seeking:Recruiting systems fluency: 5–7+ years in Recruiting Operations, HR Tech, or adjacent roles; expertise with ATS/CRM systems (Ashby strongly preferred).Hands-on builder mindset: Comfortable rolling up your sleeves to ship automations directly (Zapier, Airtable scripting, Ashby automations, SQL queries, ChatGPT prompting).Program management excellence: Proven success in managing cross-functional projects and driving change adoption.Analytical ability: Strong proficiency with Google Sheets/Excel; SQL/Snowflake or BI experience a plus.AI & automation literacy: Familiar with AI tools and how they can be applied in recruiting workflows.Collaboration & influence skills: Able to work closely with technical partners (People Innovation Labs), fellow PMs, and business users.Bias for experimentation: Thrives on testing new ideas, iterating quickly, and making data-driven decisions.You might thrive in this role if you:Want to design and build the future of recruiting work.Love to both shape strategy and ship practical solutions with your own hands.Get energy from removing manual work and creating leverage for teams.See yourself as a translator between recruiters and engineers.About OpenAIOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.OpenAI Global Applicant Privacy PolicyAt OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.About the Anthropic Fellows Program The Anthropic Fellows Program is designed to accelerate AI safety research and foster research talent. The program provides funding and mentorship for cohorts of Fellows to work full-time on AI safety research. The program runs for approximately two months, with opportunities to extend for an additional four months based on progress and performance. Fellows are matched with Anthropic mentors to investigate research questions in areas such as Adversarial Robustness & AI Control, Scalable Oversight, Model Organisms of Misalignment, and Mechanistic Interpretability. We currently run this program on a twice-annual basis, and we aim to expand out the program or run similar efforts over time. The program aims to expand the pool of researchers working at the frontier of AI safety by supporting engineers and researchers with strong coding or technical backgrounds in their transition into safety research. In recent months, our collaborations through Anthropic Fellows and similar programs have led to a majority of our research papers and new hires to our Alignment Science team. About the role As Program Lead for the Anthropic Fellows Program, you will be responsible for designing, iterating on, and scaling the program's operations while ensuring Fellows have the infrastructure and support needed to produce high-impact research. This role combines program management and operational excellence to build one of the premier pipelines for AI safety research and talent development. You'll work closely with senior researchers and operations teams across Anthropic to identify high-impact research projects, coordinate resources, and ensure smooth program execution. This role requires both strategic vision to shape the program's future and tactical excellence to manage day-to-day operations. Please note: We expect this role to be in-person 5 days a week in San Francisco or Berkeley, CA Responsibilities: Program Operations & Management Own end-to-end program execution including timelines, milestones, and deliverables Manage expense and compute tracking/approvals (~$15,000 per month per Fellow for compute and research spending) Set up and coordinate fellows programming, including Q&As, talks, socials, and research discussions Design and iterate on program structure, including performance evaluation criteria for extensions Track and report on program metrics and Fellow progress Recruiting & Talent Pipeline Lead Fellows recruiting efforts including coordinating contractors and liaising with cross-functional stakeholders Develop and execute outreach strategies to attract top technical talent Coordinate application review and selection processes Work with the recruiting team to support placement of successful Fellows into full-time roles at Anthropic and other safety research organizations Research Coordination Collect and curate research project proposals from Anthropic researchers Solicit feedback on proposals and coordinate selection of the best projects Match Fellows with appropriate projects and mentors based on skills and interests Facilitate collaboration between Fellows and with Anthropic mentors across research areas People Support Directly manage a subset of Fellows when needed Coordinate with mentors to ensure Fellows receive appropriate technical and career guidance Support Fellows through research challenges and help navigate open-ended projects Coach Fellows through interpersonal or collaboration-related issues Strategic Initiatives Lead efforts to scale the program by documenting program impact and securing buy-in for additional growth Support broader safety-related TPM initiatives including: Spearheading safety-related collaborations with other organizations, e.g., for auditing the alignment of models Spotting opportunities for internal projects which could be supported with external help, e.g. sourcing and setting up contractors for alignment eval building or generation Recruiting for contracting roles (e.g., paper writing support) Partner with external programs and organizations in the AI safety ecosystem for research and talent sourcing and development What We're Looking For: Required Qualifications Strong project management skills including timeline management, resource allocation, and cross-functional coordination Demonstrated ability to coordinate logistics for events, programs, or initiatives Experience in understanding AI safety research at a high level, or ability to learn to do so Experience in managing complex, multi-stakeholder initiatives, or ability to do so Excellent written and verbal communication skills Preferred Qualifications Program management experience, preferably in research or engineering environments Experience with recruiting, evaluating, and placing technical talent Familiarity with the AI and/or AI safety research landscape and key research agendas Prior experience contributing to or managing projects, especially engineering or research projects Background in machine learning, computer science, or related technical fields Familiarity with machine learning infrastructure and computational research workflows Personal Qualities High agency at identifying new opportunities for impact Strong ability to execute quickly and get stuff done High reliability at execution – ability to consistently understand what needs to happen and execute without errors Ability to handle and track a large volume of diverse tasks Excitement for developing research talent and advancing AI safety and Anthropic’s mission Strong work ethic – ability to do what needs to happen to meet tight deadlines or make ambitious goals happen Great interpersonal skills – ability to be the public face of the program, build relationships across diverse stakeholders, and navigate and advise on interpersonal difficulties between researchers The expected salary range for this position is:Annual Salary:$210,000—$425,000 USDLogistics Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process

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About the TeamThe AI Adoption & Deployment team ensures the successful post-sales deployment and value realization of ChatGPT Enterprise and other OpenAI products for customers across industries. AI Deployment Managers collaborate closely with Sales, Technical Success, and Product teams to deliver exceptional AI experiences and measurable business results. Our customers include large enterprises, startups, and digital native organizations. As an AI Deployment Manager, you’ll help companies transform their business by adopting solutions that make use of our newest, most exciting models.About the RoleWe are seeking an AI Deployment Manager to lead time-bound strategic implementations and drive adoption and value of ChatGPT Enterprise. You will be responsible for understanding our customer’s needs and delivering an excellent experience. Success will be measured by customer activation and adoption, live production deployments, and customer satisfaction. You will partner with Sales, Solutions Engineering, Solutions Architecture, and Product teams.This role is based in San Francisco. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.In this role, you will:Deliver exceptional customer outcomes, as demonstrated by production customer deployments, increased adoption, and customer satisfaction.Define and manage structured, time-bound onboarding and deployment projects across multiple OpenAI products to ensure seamless adoption and measurable success.Guide organizations through the adoption journey by providing change management expertise to maximize the impact of OpenAI solutions.Train, educate and enable ChatGPT Enterprise users to drive adoption and value.Own the technical deployment of ChatGPT, including connectors, Codex, custom GPTs, and other advanced capabilities.Design and lead hackathons, workshops, and other hands on training and education for audiences ranging from senior executives to working teams.Codify best practices and playbooks based on interactions with customers.Gather and relay customer feedback to internal stakeholders, and identify themes across customers to incorporate into product planning.Partner with the Sales team to ensure seamless handoff between pre- and post-sale and for ongoing relationship management.You’ll thrive in this role if you:Have 6+ years of experience in customer-facing roles, engaging C-level technical audiences with complex global organizations.Have led complex implementations of Generative AI/traditional ML solutions and can drive measurable business outcomes.Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.Have a solid track record of delivering and scaling an exceptional customer experience.Are personally committed to fostering the safe and ethical evolution of AI.About OpenAIOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.OpenAI Global Applicant Privacy PolicyAt OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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About Us:webAI is pioneering the future of artificial intelligence by establishing the first distributed AI infrastructure dedicated to personalized AI. We recognize the evolving demands of a data-driven society for scalability and flexibility, and we firmly believe that the future of AI lies in distributed processing at the edge, bringing computation closer to the source of data generation. Our mission is to build a future where a company's valuable data and intellectual property remain entirely private, enabling the deployment of large-scale AI models directly on standard consumer hardware without compromising the information embedded within those models. We are developing an end-to-end platform that is secure, scalable, and fully under the control of our users, empowering enterprises with AI that understands their unique business. We are a team driven by truth, ownership, tenacity, and humility, and we seek individuals who resonate with these core values and are passionate about shaping the next generation of AI.About the Role:As a Technical Program Manager, you’ll partner with Engineering, Product, and cross-functional stakeholders to deliver complex initiatives on time, with quality, and with transparency. You’ll define clear delivery frameworks, own multi-team program timelines, and measure the metrics that matter for scaling our engineering execution.Key Responsibilities:Own end-to-end delivery of high-impact programs from idea intake to production launch.Execute the company roadmap and sequencing for initiatives, epics, and stories.Build and manage integrated program plans across multiple teams, surfacing dependencies and risks early.Facilitate SCRUM ceremonies including sprint and release readiness reviews, ensuring all required deliverables are complete.Define and implement lightweight delivery frameworks that scale with the company’s growth stage.Align on consistent definitions of lead time, cycle time, release stages, and “done.”Introduce Jira workflows, dashboards, and reporting that give leaders clear visibility without adding overhead.Drive retrospectives to capture learnings and continuously improve program delivery.Set and track program health metrics (e.g., lead time, throughput, predictability, defect rate).Build reporting at Initiative → Epic → Story → Task level to identify bottlenecks.Partner with Product & Eng leadership to use data for prioritization and resourcing decisions.Act as the connective tissue between Engineering, Product, Design, and Go-To-Market teams.Provide clear, concise status updates tailored to the audience—from exec summaries to detailed engineering trackers.Manage expectations and alignment across distributed stakeholders.Required Skills & Qualifications:Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent work experience.7+ years in Technical Program Management, Engineering Operations, or similar roles.Proven ability to manage complex, multi-team technical programs in an agile environment.Strong grasp of software development lifecycle (SDLC) and modern engineering practices.Experience creating cross-team metrics dashboards in Jira or equivalent tools.Excellent communication and facilitation skills—can operate at both detail and executive levels.Ability to thrive in ambiguity, with a bias for clarity and action.Startup or high-growth company experience is strongly preferred.We at webAI are committed to living out the core values we have put in place as the foundation on which we operate as a team. We seek individuals who exemplify the following:Truth - Emphasizing transparency and honesty in every interaction and decision.Ownership - Taking full responsibility for one’s actions and decisions, demonstrating commitment to the success of our clients. Tenacity - Persisting in the face of challenges and setbacks, continually striving for excellence and improvement.Humility - Maintaining a respectful and learning-oriented mindset, acknowledging the strengths and contributions of others.Benefits:Competitive salary and performance-based incentives.Comprehensive health, dental, and vision benefits package.401k Match$200/mos Health and Wellness Stipend$400/year Continuing Education Credit$500/year Function Health subscription (US-based only)Free parking, for in-office employeesUnlimited Approved PTOParental Leave for Eligible EmployeesSupplemental Life Insurance webAI is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of webAI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.

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About DecagonDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.About the RoleAs Strategy & Operations Lead on the Agent Product Management team, you’ll drop into Decagon’s highest-priority initiatives – spinning up new capabilities, unlocking growth opportunities, and driving impact across the business.You’ll partner closely with Agent Product Management, Go-To-Market, and Product teams to design and execute projects from the ground up. One quarter you might architect a new customer-facing program; the next, you could be creating playbooks for the Agent PM team or partnering with our Head of Data Science to build reporting that drives the highest value for Agent PM.This role is perfect for a builder-operator who thrives on taking ideas from 0 to 1, loves tackling ambiguous problems, and wants a front-row seat to the inner workings of a fast-scaling AI company. We are in-person 5 days/week in our San Francisco office. ResponsibilitiesIn this role, you will:Lead high-impact strategic projects that span product, operations, customer success, and go-to-market.Stand up new functions and processes from scratch — setting vision, designing systems, and executing at speed.Deep-dive into the Decagon product and customer needs to identify leverage points for growth and efficiency.Collaborate with cross-functional partners to translate strategy into action and results.Continuously adapt priorities based on company needs and market dynamics. You may be a good fit if you have:5+ years of experience in program management or strategy and operations, ideally in B2B SaaS, or in management consulting.Proven ability to take a function or program from concept to operational excellence.A strong curiosity and ability to quickly develop deep expertise in technical products.Experience thriving in high-growth, fast-paced environments and managing multiple priorities at once.A collaborative mindset and ability to influence without authority across teams. Even Better If You Have:Familiarity with conversational AI tools or AI agent deployment.Experience working with both pre-sales and post-sales teams in a startup. BenefitsMedical, dental, and vision benefitsTake what you need vacation policyDaily lunches, dinners and snacks in the office to keep you at your best Compensation$180K – $230K + Offers Equity

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About UsAt Hayden AI, we are on a mission to harness the power of computer vision to transform the way transit systems and other government agencies address real-world challenges.From bus lane and bus stop enforcement to transportation optimization technologies and beyond, our innovative mobile perception system empowers our clients to accelerate transit, enhance street safety, and drive toward a sustainable future.Summary:Hayden AI is looking for a Staff Technical Program Manager to lead planning and releases of complex programs end-to-end. You will work across engineering, product management, business, and operations to drive strategy into roadmaps and plans that deliver critical work on time and at high quality. In this role you will lead a multi-disciplinary effort across hardware, device software, cloud, and perception through all stages of the product lifecycle.Responsibilities: Orchestrate end-to-end delivery of business critical, cross-functional engineering programs.Manage releases across all Engineering domains including AI, firmware, cloud, and hardware. Establish scalable systems and processes to manage the full product lifecycle—from concept through development, deployment, production, and ongoing iteration.Design and implement scalable planning processes to support the rapid growth and increasing complexity of the engineering organization.Align program execution with business priorities by driving accountability across engineering and non-engineering teams.Drive cross-functional planning across engineering and business teams, ensuring alignment of product roadmaps, technical execution, and company strategy.Improve forecasting accuracy, execution predictability, and organizational transparency through effective reporting and operational rigor. Required Qualifications:B.S. in an engineering discipline.10+ years experience in Technical Program Management or Engineering Program Management.Experience leading the development and launch of at least 3 new products into production. Strong technical background in hardware, device software, cloud development, and computer vision, with a solid understanding of engineering principles, processes, and best practices.Experience working closely with multidisciplinary technical teams to drive fast paced delivery of critical products and functionality.Deep knowledge of tools and techniques for managing complex product development through its entire lifecycle. Experience delivering innovative technologies to government agencies is a plus.

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About Faculty At Faculty, we transform organisational performance through safe, impactful and human-centric AI. With more than a decade of experience, we provide over 350 global customers with software, bespoke AI consultancy, and Fellows from our award winning Fellowship programme. Our expert team brings together leaders from across government, academia and global tech giants to solve the biggest challenges in applied AI. Should you join us, you’ll have the chance to work with, and learn from, some of the brilliant minds who are bringing Frontier AI to the frontlines of the world.Why we need youFrontier is Faculty’s proprietary Decision Intelligence platform. The Frontier platform empowers organisations by integrating AI models directly into operational workflows and business decision-making processes using simulation and optimisation technologies. One of the core sectors Frontier is focused on is the Life Sciences space, which is where you’ll operate.In this role you will bridge the gap between our product’s advanced AI capabilities and real-world business impact, primarily within our Life Sciences and Healthcare space. You will lead teams of Software Engineers, Data Scientists, and Design specialists, ensuring successful configuration and deployment for enterprise AI transformation programs. Your work will drive meaningful results for our clients, turning their toughest challenges into opportunities for innovation.What you’ll be doingYour role as Senior Manager will evolve as Frontier grows. You will balance strategic vision and operational excellence, forging deep relationships with customers and delivery partners. You will:Lead transformational AI system implementations by scoping solutions that deliver customer value and by navigating complex challenges in partnership with technical colleagues.Manage enterprise life sciences customer accounts, including pricing, contract negotiations, resourcing and identifying growth opportunities.Build trust with senior stakeholders in global life sciences enterprises through delivery excellence and a deep understanding of how Frontier addresses their unique problems.Serve as the customers’ advocate within Faculty, providing feedback and insights to the product development team to enhance customer satisfaction.Create scalable delivery assets, from playbooks and education guides to process improvements that empower delivery partners and customers alike.Collaborate with the business development team to explore novel use cases and strategic growth opportunities for Frontier.Lead multidisciplinary teams of engineering, data science, and delivery personnel, driving coordination and collaboration across functions.Who we’re looking forWe don’t expect you to know exactly how to do this job when you join! We are looking for someone with the right attitude & skills to take on this challenge and adapt with it as the requirements evolve, doing what’s necessary to help Frontier grow.Your consistent high standards and versatility set you apart. You are motivated by solving challenging problems and finding a pragmatic path forwards.You need these qualifications:Extensive experience in technology consulting, product development, or similar customer-facing role.A proven track record of leading teams to deliver technically complex projects, particularly involving AI/ML technologies, leveraging technology platforms.Strong exposure in the Life Sciences industryExceptional communication skills, capable of simplifying complex concepts and fostering trust with both technical and business stakeholders.Experience managing senior customer relationships and influencing across multiple internal teams.A proactive and adaptable mindset, thriving in ambiguity and always finding solutions to drive success.It would be nice if:You have experience delivering deployed software products to complex, enterprise-scale customersYou have previously worked in agile development teams and understand how it applies to B2B product developmentYou have experience with clinical trials for drug development at top 20 Pharma companiesWhat we can offer you: The Faculty team is diverse and distinctive, and we all come from different personal, professional and organisational backgrounds. We all have one thing in common: we are driven by a deep intellectual curiosity that powers us forward each day. Faculty is the professional challenge of a lifetime. You’ll be surrounded by an impressive group of brilliant minds working to achieve our collective goals. Our consultants, product developers, business development specialists, operations professionals and more all bring something unique to Faculty, and you’ll learn something new from everyone you meet.

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Your New Role and TeamSanctuary AI–a multi award-winning LinkedIn Top Startup company–is seeking an experienced Technical Program Manager, to work closely with the machine learning, software, and hardware engineering teams across Sanctuary AI. Reporting to the Chief Product Officer, the TPM will provide expertise and guidance while coordinating large cross-functional projects and schedules through initiation, operations, design and delivery. The best candidates for our TPM role have extensive hands-on project management skills and deep technical knowledge in an entrepreneurial environment. Your expertise will ensure high-quality, on-time, and budget-conscious outcomes, all while you experience professional growth opportunities that also make a significant company impact. Our Success CriteriaCollaborate with stakeholders and technical leads and establish execution strategies for successfully delivering strategic technical projectsIdentify and communicate risks to stakeholders, define risk mitigation strategies, and facilitate appropriate solutionsDefine success criteria and metrics on the project/initiatives to help teams make data-driven decisionsAchieve company-wide visibility as you present best practices for leading projects across cross-functional teams to various audiences, including non-technical audiences Your ExperienceQualifications 5+ years of relevant work experience in technical project and program management in a high performance environment.Proven ability to work efficiently to deliver large technical projects with multiple stakeholders, tight timelines and with evolving prioritiesDemonstrated ability to understand and discuss technical concepts, manage trade-offs, and evaluate technical solutions with internal and external partnersExperience using data and metrics to drive improvementsProven ability to foster a resourceful and creative approach to overcome obstacles and turn challenges into opportunitiesBachelor's degree in computer science, engineering, or equivalent experience in a related technical discipline in addition to project management certifications TraitsAbove all else, a consistently positive attitude and a willingness to do whatever it takes to create robust solutions to mission objectivesSuccessful candidates will be a proponent of personal responsibility for themselves and their teammatesEmpathetic listener with conflict resolution capabilitiesConsistent bias for action, communication, and interpersonal savvySelf-motivated and able to solve problems independentlyMission driven and passionate about bringing human-like intelligence to machines

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Job Description:The Technical Program Manager will lead the development of transformative autonomy for large-scale efforts across crewed and uncrewed platforms. This role is responsible for ensuring programs are effectively tracking budget, schedule, and scope, and that they are delivering results aligned with Shield AI and customer expectations. The individual will collaborate closely with engineering, capture, product development, and external stakeholders to ensure alignment and clarity of objectives. Additionally, this role will contribute to efforts with partner organizations as they build their own solutions.   What you'll do:Serve as the program manager to ensure all program elements are flawlessly executed. Deliver exceptional, proven, and reliable performance in support of customer and end-user’s needs through execution of each phase (Initiation, Planning, Execution, Monitoring, Closure) of Shield AI’s programs.  Support internal team and customer relationships. Facilitate execution and address or escalate issues for programs, projects, and operational performance.   Own development and ongoing execution of project plans, scope, schedule, and management, astutely evaluating the balance and re-balance the often-shifting customer cost, schedule, and technical parameters/priorities of each program as it progresses during the overall life cycle.   Develop and maintain effective relationships with a broad range of stakeholders including managers, customers, key partners and suppliers, both locally and internationally. Be able to operate and make decisions that reflect cultural nuances and overarching political and/or military factors.  Drive the accurate and timely tracking and reporting of internal budget, resource, and project management standard metrics. Drive the accurate and timely tracking and reporting of all customer or end user contractually required deliverables. Drive a consistent cadence of well-organized, well-facilitated, and effective meetings, including preparation and follow up activities. Complete critical path analyses including the evaluation of potential means to accelerate the pace or mitigate identified risks. Identify potential bottlenecks or delays in programs and drive efforts to achieve schedule milestones.  Support business development efforts as they develop & evolve from current programs and related opportunities, including requests for tender, proposal, or information, expressions of interest, and unsolicited offers. Program Leadership and Drive Execution: Lead and Drive execution of large-scale, complex programs and rapid prototypes from initiation through delivery, ensuring alignment with customer expectations, budget, schedule, and scope.  Budget, Schedule, and Scope Management: Maintain overall responsibility for program budgets, schedules, and scope, ensuring that all projects stay within financial and time constraints. Monitor and control program expenses, track progress against schedules, and ensure that scope is managed through change control processes to avoid scope creep.  Collaboration with Engineering Leadership: Partner closely with engineering leaders to ensure each program is resourced appropriately with the right technical expertise, tools, and capacity. Coordinate with engineering teams to balance program needs with engineering capabilities and resource availability, ensuring smooth execution without compromising quality or timelines.  Collaboration with Capture and Product Development: Work with the capture team to ensure alignment between program execution strategies and new business opportunities. Collaborate with product development teams to ensure program execution reflects technical requirements and the product roadmap while staying within budget and time constraints.  Process Improvement and Standardization: Standardize PMO processes for budgeting, scheduling, scope management, and resource allocation to ensure consistent program delivery across all efforts. Drive continuous improvement initiatives, focusing on enhancing the efficiency and accuracy of project tracking, financial reporting, and program management practices.  Team Leadership and Mentorship: Lead and mentor a team of traditional and technical program managers, fostering a culture of collaboration, innovation, financial accountability, and cross-team partnership. Provide coaching to develop team members' abilities to manage program budgets, schedules, scopes, and resource needs effectively.  Performance Reporting and Metrics: Establish and maintain program performance metrics related to budget, schedule, scope, and resourcing. Ensure consistent tracking and reporting to senior leadership on financial performance, timeline adherence, and scope management. Ensure that program managers have the tools and processes to effectively track financial performance, resource utilization, and project status.  Requried qualifications:Bachelor’s degree in Engineering, Computer Science, or a related field, with 10+ years of relevant experience.  5+ years of experience in technical program management of a fast-paced, technology-driven organization.  Proven track record of leading and facilitating cross-functional teams to successfully bring products to market.  Self-starter with a history of forging clarity and structure in the face of ambiguous or dynamic constraints.  Exceptional analytical and problem-solving skills, with the ability to quickly synthesize disparate viewpoints to deliver well-informed, data-driven decisions.  Relentless learner capable of developing specialized knowledge in niche domains.  Excellent written and verbal communication skills.  Defense, national security, or aerospace domain familiarity through employment or education. Eligible to obtain and maintain a U.S. Secret clearance. 

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Director of Fellow Experience (Support), Handshake AILocation: San Francisco or New York preferred (Hybrid)Handshake is expanding into AI research and development, building a world-class network of expert Fellows—PhDs, researchers, and domain specialists—who contribute to cutting-edge advancements in machine learning. These Fellows are central to our product and mission, and we are building a high-touch support experience to match.We're hiring a Director of Fellow Experience (Support) to establish and scale the entire Handshake AI Support function from the ground up. You’ll oversee a distributed team of 40+ support agents (via two Senior Managers) supporting our Fellows and internal teams, ensuring a white-glove experience while identifying operational bottlenecks, creating scalable systems, and shaping the tone and ethos of our support culture. This is a high-impact leadership role that requires deep operational expertise, a love of people-centric design, and a passion for building something that feels both efficient and human.This is a critical hire—support is one of our most important levers for retaining our Fellows and ensuring their long-term success. You’ll collaborate closely with Product, Engineering, Growth, and Trust & Safety to create a seamless, human-centered experience that empowers Fellows to do their best work.Your roleDefine and scale the Handshake AI support org—own vision, strategy, KPIs, and org design for a hybrid team of FTEs, contractors, and BPO partners Set the voice of support—craft the style guide, tone, and escalation policies that reflect our values: clarity, respect, transparency, and optimism Build systems for insight and influence—analyze volume trends, identify friction points, and share proactive reporting and recommendations across the org Lead and develop managers—coach and grow two Senior Support Managers and ensure their teams (totaling ~40 agents) are engaged, high-performing, and consistently delivering Drive operational excellence—maximize team efficiency through workflows, tooling, self-service, and automation without compromising quality Act as a cross-functional partner—align closely with Product, AI Ops, Trust & Safety, and others to advocate for Fellow needs and shape the broader experience Build from scratch—design and launch onboarding, training, help content, playbooks, staffing models, and performance frameworks in a rapidly evolving space Act as a strategic voice—contribute to Handshake AI’s growth strategy, roadmap feedback loops, and annual planning cyclesYour experience7–10+ years in support or operations leadership roles, including at least 3+ years managing managers (with multiple teams and staff types) Built or scaled support functions in high-growth, ambiguous environments (bonus: consumer or marketplace tech, community-driven platforms, or AI/ML) Deep knowledge of Zendesk, QA tooling (e.g., Playvox), data platforms (BigQuery, Looker, Google Sheets/SQL), and help center technologies Strong strategic and analytical skills—you can identify patterns in chaos, prioritize what matters most, and articulate your thinking with data Experience driving support-led retention outcomes and influencing revenue Built teams known for empathy, accountability, and transparency—even in sensitive or high-stakes environments Operationally excellent: You can scope, implement, and optimize systems for onboarding, reporting, staffing, and cross-functional workflowsBonus Areas of ExpertisePrior experience supporting AI/LLM products, high-churn risk users, or sensitive communities Built or managed global BPO/vendor teams and driven high CSAT/NPS in distributed environments Owned or influenced help center content strategy, chatbot flows, and automations Experience in a startup or consumer product with high engagement and retentionTraits we are looking forBuilder mindset – You don’t just optimize, you create from 0→1 and know what excellent looks like Human-first leader – You care deeply about user and team experience and know how to scale both Strategic operator – You can zoom out to shape a long-term vision and zoom in to fix what’s broken Data-informed and decisive – You seek truth through numbers but move quickly and intentionally Collaborative and communicative – You’re a trusted partner to leaders across the business and know how to bring people along Mission-driven – You care about equitable opportunity, transparency, and building for impactCompensation range$188,000 - $235,000 + RSUs for SF/NYFor cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.About usHandshake is building the future of human data for AI.We partner directly with top AI labs to power large language model (LLM) training and evaluation with high-quality, expert-generated data. As AI models become more sophisticated, the demand for specialized human input continues to grow—and Handshake is uniquely positioned to meet it. We power career platforms at 92% of the top U.S. universities, giving us direct access to verified expert talent across a wide range of domains.Our AI team is rapidly building a new generation of human data products—from expert annotation platforms to AI interviewers and seamless payout infrastructure—all designed to accelerate research and improve model performance.We’ve assembled a world-class team from YC, Notion, Scale, Coinbase, Palantir, and more, and we’re working directly with many of the world’s leading AI research labs. This is a unique opportunity to join a fast-growing team shaping the future of AI through better data, better tools, and better systems—for experts, by experts.