Find AI Work That Works for You

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Shape the Future of AI At Labelbox, we're building the critical infrastructure that powers breakthrough AI models at leading research labs and enterprises. Since 2018, we've been pioneering data-centric approaches that are fundamental to AI development, and our work becomes even more essential as AI capabilities expand exponentially. About Labelbox We're the only company offering three integrated solutions for frontier AI development: Enterprise Platform & Tools: Advanced annotation tools, workflow automation, and quality control systems that enable teams to produce high-quality training data at scale Frontier Data Labeling Service: Specialized data labeling through Aligner, leveraging subject matter experts for next-generation AI models Expert Marketplace: Connecting AI teams with highly skilled annotators and domain experts for flexible scaling Why Join Us High-Impact Environment: We operate like an early-stage startup, focusing on impact over process. You'll take on expanded responsibilities quickly, with career growth directly tied to your contributions. Technical Excellence: Work at the cutting edge of AI development, collaborating with industry leaders and shaping the future of artificial intelligence. Innovation at Speed: We celebrate those who take ownership, move fast, and deliver impact. Our environment rewards high agency and rapid execution. Continuous Growth: Every role requires continuous learning and evolution. You'll be surrounded by curious minds solving complex problems at the frontier of AI. Clear Ownership: You'll know exactly what you're responsible for and have the autonomy to execute. We empower people to drive results through clear ownership and metrics. Role Overview Labelbox is seeking Subject Matter Experts (SMEs) to support high-impact AI data projects across a range of specialized domains, including Math, STEM, Programming, and Internationalization (i18n). As an SME, you’ll bring deep domain knowledge to help shape data labeling workflows, ensure quality, and guide contributor success. This is a contract-based role, deployed per project depending on expertise needs. Employment Type: Project-based, paid hourly Your Impact Design project structures and labeling workflows tailored to domain-specific goals Develop clear contributor guidelines and quality assurance frameworks Define ideal contributor profiles and task acceptance criteria Collaborate with internal teams to ensure subject matter accuracy and relevance What You Bring Proven expertise in one or more relevant domains (e.g., Math, Programming, i18n, etc.) Experience designing or reviewing data workflows, educational content, or technical documentation Strong communication and organizational skills Bonus Points Prior experience with data labeling, ML/AI, or evaluation projects Alignerr Services at Labelbox As part of the Alignerr Services team, you'll lead implementation of customer projects and manage our elite network of AI experts who deliver high-quality human feedback crucial for AI advancement. Your team will oversee 250,000+ monthly hours of specialized work across RLHF, complex reasoning, and multimodal AI projects, resulting in quality improvements for Frontier AI Labs. You'll leverage our AI-powered talent acquisition system and exclusive access to 16M+ specialized professionals to rapidly build and deploy expert teams that help customers like Google and ElevenLabs achieve breakthrough AI capabilities through precisely aligned human data—directly contributing to the critical human element in advancing artificial intelligence. #LI-RemoteLabelbox strives to ensure pay parity across the organization and discuss compensation transparently. The expected hourly rate range for United States-based candidates is below. Exact compensation varies based on a variety of factors, including skills and competencies, experience, and geographical location.Pay Range (rate per hour)$25—$38 USDLife at Labelbox Location: Join our dedicated tech hubs in San Francisco or Wrocław, Poland Work Style: Hybrid model with 2 days per week in office, combining collaboration and flexibility Environment: Fast-paced and high-intensity, perfect for ambitious individuals who thrive on ownership and quick decision-making Growth: Career advancement opportunities directly tied to your impact Vision: Be part of building the foundation for humanity's most transformative technology Our Vision We believe data will remain crucial in achieving artificial general intelligence. As AI models become more sophisticated, the need for high-quality, specialized training data will only grow. Join us in developing new products and services that enable the next generation of AI breakthroughs. Labelbox is backed by leading investors including SoftBank, Andreessen Horowitz, B Capital, Gradient Ventures, Databricks Ventures, and Kleiner Perkins. Our customers include Fortune 500 enterprises and leading AI labs. Your Personal Data Privacy: Any personal information you provide Labelbox as a part of your application will be processed in accordance with Labelbox’s Job Applicant Privacy notice. Any emails from Labelbox team members will originate from a @labelbox.com email address. If you encounter anything that raises suspicions during your interactions, we encourage you to exercise caution and suspend or discontinue communications.

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Shape the Future of AI At Labelbox, we're building the critical infrastructure that powers breakthrough AI models at leading research labs and enterprises. Since 2018, we've been pioneering data-centric approaches that are fundamental to AI development, and our work becomes even more essential as AI capabilities expand exponentially. About Labelbox We're the only company offering three integrated solutions for frontier AI development: Enterprise Platform & Tools: Advanced annotation tools, workflow automation, and quality control systems that enable teams to produce high-quality training data at scale Frontier Data Labeling Service: Specialized data labeling through Aligner, leveraging subject matter experts for next-generation AI models Expert Marketplace: Connecting AI teams with highly skilled annotators and domain experts for flexible scaling Why Join Us High-Impact Environment: We operate like an early-stage startup, focusing on impact over process. You'll take on expanded responsibilities quickly, with career growth directly tied to your contributions. Technical Excellence: Work at the cutting edge of AI development, collaborating with industry leaders and shaping the future of artificial intelligence. Innovation at Speed: We celebrate those who take ownership, move fast, and deliver impact. Our environment rewards high agency and rapid execution. Continuous Growth: Every role requires continuous learning and evolution. You'll be surrounded by curious minds solving complex problems at the frontier of AI. Clear Ownership: You'll know exactly what you're responsible for and have the autonomy to execute. We empower people to drive results through clear ownership and metrics. Role Overview Labelbox is seeking Subject Matter Experts (SMEs) to support high-impact AI data projects across a range of specialized domains, including Math, STEM, Programming, and Internationalization (i18n). As an SME, you’ll bring deep domain knowledge to help shape data labeling workflows, ensure quality, and guide contributor success. This is a contract-based role, deployed per project depending on expertise needs. Employment Type: Project-based, paid hourly Your Impact Design project structures and labeling workflows tailored to domain-specific goals Develop clear contributor guidelines and quality assurance frameworks Define ideal contributor profiles and task acceptance criteria Collaborate with internal teams to ensure subject matter accuracy and relevance What You Bring Proven expertise in one or more relevant domains (e.g., Math, Programming, i18n, etc.) Experience designing or reviewing data workflows, educational content, or technical documentation Strong communication and organizational skills Bonus Points Prior experience with data labeling, ML/AI, or evaluation projects Alignerr Services at Labelbox As part of the Alignerr Services team, you'll lead implementation of customer projects and manage our elite network of AI experts who deliver high-quality human feedback crucial for AI advancement. Your team will oversee 250,000+ monthly hours of specialized work across RLHF, complex reasoning, and multimodal AI projects, resulting in quality improvements for Frontier AI Labs. You'll leverage our AI-powered talent acquisition system and exclusive access to 16M+ specialized professionals to rapidly build and deploy expert teams that help customers like Google and ElevenLabs achieve breakthrough AI capabilities through precisely aligned human data—directly contributing to the critical human element in advancing artificial intelligence. #LI-RemoteLabelbox strives to ensure pay parity across the organization and discuss compensation transparently. The expected hourly rate range for United States-based candidates is below. Exact compensation varies based on a variety of factors, including skills and competencies, experience, and geographical location.Pay Range (rate per hour)$25—$38 USDLife at Labelbox Location: Join our dedicated tech hubs in San Francisco or Wrocław, Poland Work Style: Hybrid model with 2 days per week in office, combining collaboration and flexibility Environment: Fast-paced and high-intensity, perfect for ambitious individuals who thrive on ownership and quick decision-making Growth: Career advancement opportunities directly tied to your impact Vision: Be part of building the foundation for humanity's most transformative technology Our Vision We believe data will remain crucial in achieving artificial general intelligence. As AI models become more sophisticated, the need for high-quality, specialized training data will only grow. Join us in developing new products and services that enable the next generation of AI breakthroughs. Labelbox is backed by leading investors including SoftBank, Andreessen Horowitz, B Capital, Gradient Ventures, Databricks Ventures, and Kleiner Perkins. Our customers include Fortune 500 enterprises and leading AI labs. Your Personal Data Privacy: Any personal information you provide Labelbox as a part of your application will be processed in accordance with Labelbox’s Job Applicant Privacy notice. Any emails from Labelbox team members will originate from a @labelbox.com email address. If you encounter anything that raises suspicions during your interactions, we encourage you to exercise caution and suspend or discontinue communications.

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Shape the Future of AI At Labelbox, we're building the critical infrastructure that powers breakthrough AI models at leading research labs and enterprises. Since 2018, we've been pioneering data-centric approaches that are fundamental to AI development, and our work becomes even more essential as AI capabilities expand exponentially. About Labelbox We're the only company offering three integrated solutions for frontier AI development: Enterprise Platform & Tools: Advanced annotation tools, workflow automation, and quality control systems that enable teams to produce high-quality training data at scale Frontier Data Labeling Service: Specialized data labeling through Aligner, leveraging subject matter experts for next-generation AI models Expert Marketplace: Connecting AI teams with highly skilled annotators and domain experts for flexible scaling Why Join Us High-Impact Environment: We operate like an early-stage startup, focusing on impact over process. You'll take on expanded responsibilities quickly, with career growth directly tied to your contributions. Technical Excellence: Work at the cutting edge of AI development, collaborating with industry leaders and shaping the future of artificial intelligence. Innovation at Speed: We celebrate those who take ownership, move fast, and deliver impact. Our environment rewards high agency and rapid execution. Continuous Growth: Every role requires continuous learning and evolution. You'll be surrounded by curious minds solving complex problems at the frontier of AI. Clear Ownership: You'll know exactly what you're responsible for and have the autonomy to execute. We empower people to drive results through clear ownership and metrics. Role Overview Labelbox is seeking Subject Matter Experts (SMEs) to support high-impact AI data projects across a range of specialized domains, including Math, STEM, Programming, and Internationalization (i18n). As an SME, you’ll bring deep domain knowledge to help shape data labeling workflows, ensure quality, and guide contributor success. This is a contract-based role, deployed per project depending on expertise needs. Employment Type: Project-based, paid hourly Your Impact Design project structures and labeling workflows tailored to domain-specific goals Develop clear contributor guidelines and quality assurance frameworks Define ideal contributor profiles and task acceptance criteria Collaborate with internal teams to ensure subject matter accuracy and relevance What You Bring Proven expertise in one or more relevant domains (e.g., Math, Programming, i18n, etc.) Experience designing or reviewing data workflows, educational content, or technical documentation Strong communication and organizational skills Bonus Points Prior experience with data labeling, ML/AI, or evaluation projects Alignerr Services at Labelbox As part of the Alignerr Services team, you'll lead implementation of customer projects and manage our elite network of AI experts who deliver high-quality human feedback crucial for AI advancement. Your team will oversee 250,000+ monthly hours of specialized work across RLHF, complex reasoning, and multimodal AI projects, resulting in quality improvements for Frontier AI Labs. You'll leverage our AI-powered talent acquisition system and exclusive access to 16M+ specialized professionals to rapidly build and deploy expert teams that help customers like Google and ElevenLabs achieve breakthrough AI capabilities through precisely aligned human data—directly contributing to the critical human element in advancing artificial intelligence. #LI-RemoteLabelbox strives to ensure pay parity across the organization and discuss compensation transparently. The expected hourly rate range for United States-based candidates is below. Exact compensation varies based on a variety of factors, including skills and competencies, experience, and geographical location.Pay Range (rate per hour)$25—$38 USDLife at Labelbox Location: Join our dedicated tech hubs in San Francisco or Wrocław, Poland Work Style: Hybrid model with 2 days per week in office, combining collaboration and flexibility Environment: Fast-paced and high-intensity, perfect for ambitious individuals who thrive on ownership and quick decision-making Growth: Career advancement opportunities directly tied to your impact Vision: Be part of building the foundation for humanity's most transformative technology Our Vision We believe data will remain crucial in achieving artificial general intelligence. As AI models become more sophisticated, the need for high-quality, specialized training data will only grow. Join us in developing new products and services that enable the next generation of AI breakthroughs. Labelbox is backed by leading investors including SoftBank, Andreessen Horowitz, B Capital, Gradient Ventures, Databricks Ventures, and Kleiner Perkins. Our customers include Fortune 500 enterprises and leading AI labs. Your Personal Data Privacy: Any personal information you provide Labelbox as a part of your application will be processed in accordance with Labelbox’s Job Applicant Privacy notice. Any emails from Labelbox team members will originate from a @labelbox.com email address. If you encounter anything that raises suspicions during your interactions, we encourage you to exercise caution and suspend or discontinue communications.

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About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.About the Role As the Head of Developer Relations at Anthropic, you will build and lead the team responsible for how developers discover, onboard, build, and scale applications using Claude and Anthropic's suite of AI technologies. This role will be pivotal in growing our developer ecosystem, gathering crucial feedback to inform product development, and ensuring our AI technologies are used responsibly across a diverse range of implementations. You'll set the vision and strategy for Anthropic's developer experience and community, including partners, customers, and independent developers. Your success in this role will directly shape Anthropic's growth trajectory and market position while ensuring our AI technologies are implemented responsibly across countless use cases. Building strong relationships between our developer community and internal teams will be essential as we advance our mission of creating reliable, interpretable AI that follows human intent. Responsibilities Set the Vision and Drive Strategic Impact  Own and develop the near and long-term strategy for how developers discover, onboard, build, and scale applications with Claude and Anthropic's APIs Pioneer the definition of what world-class AI developer relations looks like in this emerging field Create frameworks for measuring developer success that align with both business objectives and our mission of safe, beneficial AI Prioritize community building and growth initiatives based on data, feedback, and the needs of both developers and Anthropic's business objectives Collaborate with product and engineering leadership to ensure developer needs inform our roadmap Build and Lead a World-Class Global Team Recruit, inspire and scale a global high-impact developer relations organization with global reach and representation across key markets Foster a collaborative culture that embodies Anthropic's values while driving innovation in how we engage developers Partner with customers, partners, and internal stakeholders to execute on our developer experience strategy Create and implement scalable processes and organizational structures that evolve as both the team and developer ecosystem expand  Establish clear growth paths and professional development opportunities for team members that align personal advancement with delivering exceptional value  Drive Scaled Developer Adoption and Success Understand the diverse needs of customers, partners, and stakeholders across different segments, from individual developers to enterprise organizations Partner strategically with GTM, Sales, and Marketing teams to create unified developer-focused campaigns that drive adoption while reinforcing Anthropic's position in the market Organize and lead high-impact developer events, workshops, and community activities that introduce Claude to strategic developer communities Generate high-quality technical content including sample apps, tutorials, documentation, integration guides, and best practices that demonstrate how to use Claude responsibly and effectively Drive Alignment and Innovation Through Cross-Functional Leadership Act as the primary advocate for developer needs at the executive level, translating developer feedback into strategic initiatives Orchestrate complex cross-functional initiatives that require alignment across multiple teams, balancing differing priorities while maintaining focus on developer success Collaborate with Research to translate AI capabilities into accessible developer tools and educational resources Partner with Communications and Marketing teams to amplify developer success stories and shape Anthropic's narrative in the developer community Ensure best practices for responsible AI use are adopted by developers building with Claude You may be a good fit if you: Have 10+ years of experience building and leading developer relations, developer experience, or technical product teams, with a proven track record of measurably growing developer ecosystems Are technically credible—able to deeply understand AI/ML concepts and translate complex technical ideas for various audiences ranging from individual developers to enterprise executives Are passionate about AI's potential and deeply committed to ensuring it's developed responsibly, with a genuine interest in AI safety and ethical considerations Have deep insight into developer psychology and behavior—knowing how to reach developers through the right channels, build authentic affinity for products, and design education programs that drive meaningful adoption Have hands-on technical abilities—capable of creating your own code demos, critically reviewing developer samples for quality and best practices, and providing specific technical feedback that elevates the work of your team Are a collaborative leader who can influence across teams without direct authority, building strong relationships with stakeholders at all levels Have experience scaling teams in high-growth environments and can adapt quickly as priorities evolve Strong Candidates May Have: Experience working specifically with large language models or generative AI Background in AI safety, ethics, or responsible AI development Experience in building developer communities around emerging technologies Public speaking experience at industry conferences and events Content creation experience (technical writing, video tutorials, etc.) The expected salary range for this position is:Annual Salary:$385,000—$460,000 USDLogistics Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.

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About UsAt Union, we are solving one of the hardest challenges in AI infrastructure today: enabling high-velocity iteration while maintaining seamless production-readiness for AI workloads at scale. Flyte, the open-source project we steward, is the emerging standard for modern data and AI orchestration, with numerous leading technology organizations - like LinkedIn, Spotify, and Gojek - running millions of mission-critical workloads on the platform. We have a deep bench of infrastructure veterans from companies in the Big Three and beyond and a technical founding team who originally created Flyte while at Lyft. The OpportunityThe goal of the Technical Account Manager role is to be the primary liaison for our key customers, ensuring their successful adoption, implementation, and ongoing optimization of the Union Cloud platform and Flyte. Leveraging your deep expertise in AI workflows, data pipelines, and cloud environments, you will guide customers through complex integrations, provide training, troubleshoot challenges, drive product utilization, and translate their evolving business needs into actionable insights for our product and engineering teams. You will ensure stakeholders get maximum value from the platform. Your ability to build strong cross-functional relationships, anticipate requirements, and deliver proactive solutions will be pivotal in driving customer retention and expanding our platform’s value within their AI and data ecosystems.You’ll act as a strategic partner to users, helping them navigate evolving AI workflows while surfacing key insights that inform product development and roadmap priorities.You’ll collaborate directly with AI, ML and platform engineering teams, as well as technical decision-makers, to ensure seamless implementation, accelerate value realization, and build strong partnerships that support retention, expansion, and customer advocacy.In this role, you will:Own and drive strategic account plans focused on adoption milestones, usage expansion, and revenue growth in a land-and-expand model.Partner with internal technical teams to help customers design and optimize workflows for production-grade AI systems.Own end-to-end customers outcomes and value from Union. Guide customers through onboarding and integration, troubleshoot challenges, drive product utilization, and provide timely, effective support to resolve complex issues.Translate real-world challenges from customer environments into actionable feedback for our product and engineering teams.Track customer health, identify signs of friction or opportunity, and develop engagement strategies across both technical and executive stakeholders.Drive renewals and commercial growth by aligning our product capabilities with evolving customer needs and identifying upsell or cross-sell pathways.Faciliate technical enablement content creation—reference architectures, debugging guides, cookbooks, and tutorials—to scale your impact.Lead customer touchpoints such as roadmap sessions, architecture reviews, QBRs, and executive briefings to ensure we remain aligned with customer goals and value realization.Serve as the internal voice of the customer in planning, prioritization, and go-to-market alignment.About You:You’re excited to work at the intersection of AI infrastructure and customer outcomes—and are driven to own both the technical and commercial success of your accounts.5+ years of experience in a technical role such as Solutions Engineer, Technical Account Manager, Solutions Architect, or ML/Data Engineer within a B2B devtools or platforms.You’ve worked closely with enterprise engineering and product teams—whether in customer success, solutions engineering, DevRel, or internal ML platform roles—and can credibly lead both architecture discussions and business reviews.You have at least design and architecture-level understanding of systems involving data processing, model training, serving, or monitoring.Experience in MLOps/LLMOps, machine learning pipelines, and data orchestration tools.Proficiency in Python, or genuine desire to learn, given its prevalence in data science.You’ve developed and executed account plans focused on growth through adoption, usage expansion, and product-led revenue—especially in a land-and-expand motion.You write clearly, speak thoughtfully, and can tailor your communication to both hands-on users and executive sponsors.You are curious, proactive, and self-directed—you seek ownership and are not afraid to experiment.You build trusted relationships quickly and are motivated by helping others succeed; you view the success of your customers as your own.Bonus: You’ve contributed to or participated in relevant AI or MLOps open-source communities, forums, or customer advocacy programs.Nice to HaveDirect experience with Flyte (open-source or Union).Experience working with large enterprise customers.Prior experience at a startup or fast-growing technology company.Experience in pre-sales or post-sales technical consulting.Benefits & BelongingAt Union.ai we know that employees who feel their best can build amazing things and we are proud to offer best in class benefits that will continually evolve and grow as the needs of our employees do. Benefits may vary based on countryExcellent medical - We pay 100% of your premiums and 90% for your dependentsGenerous dental and vision plans- We pay 90% of the premiums for you and your dependentsMeaningful equity in the form of options – all employees are owners hereUnlimited time off + 12 company holidays 401K match - Union.ai matches 100% of contributions up to the first 3%, and 50% up to 5%16 weeks paid parental leave for primary and secondary caregiversFlexible work schedule (some restrictions apply)For in office employees: Lunch provided onsite and well stocked kitchen with snacks and drinks. We believe that our differences are what bring us together to achieve truly special outcomes. We strive to be inclusive and focus on building teams that embody that quality too. Union.ai is an equal-opportunity employer and we encourage you to apply, even if your experience doesn’t align exactly with our job description.

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Who is Automat?Automat was founded by a diverse group of creative technologists from teams like Google Creative Lab, and Samsung’s innovation Think Tank Team. We envision a future where intelligent agents streamline business operations — and one day, run their own enterprises. We're redefining Enterprise AI Agents (Robotic Process Automation) and Intelligent Document Processing (IDP), developing the necessary tooling and infrastructure to incorporate the advancements of AI into practical, real-world applications. We value curiosity, collaboration, and impact above rigid requirements. If you're excited about AI and automation, thrive in flexible, creative environments, and want to work on meaningful, pioneering projects—this role is for you.We encourage anyone to apply - while this is a senior position we think talent, passion and your unique perspective can outweigh years of experience. We are really looking for someone who can hit the ground running on day one and contribute at a rapid pace, while also being someone from whom we ourselves can learn from.The RoleWe're looking for an Applied AI Engineer who thrives at the intersection of product, engineering, and research. In this role, you'll collaborate closely with forward-deployed engineers and end users, developing innovative tools for both internal teams and external customers. You will actively shape technical solutions, influence strategic direction, and contribute meaningfully to our culture.We’re looking for a front-end engineer to bring our web platform to the next level. In this role, you’ll collaborate with our AI team to build interfaces that help customers understand and interact with their automations. You’ll actively shape technical solutions, and be a key stakeholder in one of our most important products, the Automat platform.What You'll Do:Collaborate with our forward deploy team to understand how customers interact with Automat’s platform today.Build interfaces that use cutting-edge computer use models in real world applications.Influence our engineering practices, shape product direction, and contribute to company cultureWhat drives youCuriosity, creativity, and a drive to rapidly learn and adapt.Building apps that bring AI to lifeThe joy of a beautiful UI that is perfectly in spec with FigmaWorking in fast-moving, collaborative teamsExcitement about how fast it is to create new UI’s with AI tools. What’s in your toolboxAbove all else: Excellent frontend skills - you can quickly build awesome stuff in at least one mainstream frontend framework.Hacker mindset - you know when to ship out functional v0 by any means necessary and don’t pixel peep for no reasonProficiency in using Figma as an aid to developmentProficiency in Python and TypescriptExperience building with frameworks like Next.js and Svelte kit and extensive experience working with REST APIs to power frontendsExperience using AI tools effectively (e.g. Cursor, Windsurf, lovable, etc.) What we are looking forAbility to rapidly prototype and iterate on ideasExcellent communication and collaboration skillsComfortable navigating ambiguity and wearing multiple hatsPassion for creating intuitive, user-friendly experiencesA proactive mindset and a bias toward actionExperience in startups or other dynamic, high-growth setting1-6+ years of experience working as an IC collaborative teams

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Lambda is the #1 GPU Cloud for ML/AI teams training, fine-tuning and inferencing AI models, where engineers can easily, securely and affordably build, test and deploy AI products at scale. Lambda’s product portfolio includes on-prem GPU systems, hosted GPUs across public & private clouds and managed inference services – servicing government, researchers, startups and Enterprises world-wide. If you'd like to build the world's best deep learning cloud, join us.  *Note: This position requires presence in our San Jose office location 4 days per week; Lambda’s designated work from home day is currently Tuesday.What You’ll DoPartner in leading the sourcing strategy for AI infrastructure components, including vendor sourcing for new products & technologiesSeek out, establish, new vendors for key infrastructure components, technically vetting new vendor’s capabilitiesDevelop category sourcing strategies to ensure suppliers are capable of meeting Lambda’s current and future technical and business requirements.Build deep supplier engagement programs to secure critical allocations during constrained market conditions.Establish the supplier selection process, evaluate alternate suppliers, drive the RFI/RFQ/RFP process, to improve the TCO and qualityNegotiate with suppliers and partners to establish best in class pricing, quality, delivery, payment, and service terms. Develop benchmarks and should cost modelsBuild an end to end OEM/ODM strategy to support Lambda’s growing cloud hardware scaleEstablish and manage strategic supplier and commercial relationships with our key partners at the executive level. Influence supplier’s business models, roadmaps, and support modelsPartner closely with Engineering, Data Center Operations, and Finance teams to align supplier capabilities with technical roadmaps and scaling needs.Manage contractual agreements including master supply agreements, statements of work, and service level agreements.Develop a supplier management framework, including QBRs, scorecards, and supplier performance (SLAs) Monitor market dynamics (pricing, availability, emerging technologies) and advise on sourcing risk management strategies.You Bachelor’s degree in Supply Chain, Engineering, Business, or related field.10+ years of supply chain experience in data center, cloud, compute, networking, and/or AI hardwareProven experience working with server, networking, storage, and/or data center technology vendors and OEMs.Strong technical literacy — comfortable collaborating with engineers on component specifications, product architectures, and build materials (BOMs).Exceptional negotiation and relationship management skills; capable of influencing internal and external stakeholdersHave direct experience managing OEMs, ODMs, and JDM suppliers and communicating with senior leadershipDeep understanding of cost structures, value chain analysis, and total cost of ownership (TCO) modelingExperience in structuring, negotiating, and executing contracts (MSAs, MPAs, and SOWs) and complex agreementsProficiency with supply chain management tools (e.g., ERP systems like NetSuite, SAP, Oracle).Demonstrate sound interpersonal and communication skills, including presenting strategic decisions to the executive teamNice to HaveExperience sourcing hardware for AI/ML infrastructure deployments (e.g., H100, B200 clusters).Familiarity with sourcing and integration of liquid cooling infrastructure for high-density AI data centers.Prior work with tier-1 hyperscale cloud providers or AI infrastructure startups.Master’s degree (MBA, MS Supply Chain, or Engineering Management).Experience with global sourcing strategies including Asia-based ODMs (e.g., Wistron, Pegatron, Foxconn).Salary Range Information Based on market data and other factors, the annual salary range for this position is $130,000 - $187,000. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description. About LambdaFounded in 2012, ~350 employees (2024) and growing fastWe offer generous cash & equity compensationOur investors include Andra Capital, SGW, Andrej Karpathy, ARK Invest, Fincadia Advisors, G Squared, In-Q-Tel (IQT), KHK & Partners, NVIDIA, Pegatron, Supermicro, Wistron, Wiwynn, US Innovative Technology, Gradient Ventures, Mercato Partners, SVB, 1517, Crescent Cove.We are experiencing extremely high demand for our systems, with quarter over quarter, year over year profitabilityOur research papers have been accepted into top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOGHealth, dental, and vision coverage for you and your dependentsWellness and Commuter stipends for select roles401k Plan with 2% company match (USA employees)Flexible Paid Time Off Plan that we all actually useA Final Note:You do not need to match all of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills.Equal Opportunity EmployerLambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.

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Who are we?Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers.Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.Join us on our mission and shape the future!About the Company:Cohere’s Customer Success team is committed to partnering with customers to unlock business value through the deployment of our advanced Language Learning Model (LLM). Our clients range from early-stage startups to established global enterprises, and we view every interaction as an opportunity to inspire and enhance their AI journey.About the Role:We are seeking an experienced Customer Success Manager to join our dynamic team. In this role, you will engage with a diverse range of Enterprise customers, guiding them through complex implementations of Cohere's solutions to drive adoption and maximize value. You will work collaboratively with Sales, Product, Marketing, Partnerships, and Engineering teams to ensure exceptional outcomes for our customers.Key Responsibilities:- Deliver outstanding customer outcomes, demonstrated through successful product deployments, increased adoption, and high customer satisfaction levels.- Define and manage structured onboarding and deployment projects for various Cohere products, ensuring seamless adoption and measurable success.- Provide change management expertise to guide organizations through the adoption journey and maximize the impact of our solutions.- Codify best practices, guides, and FAQs based on customer interactions.- Gather customer feedback, identify trends, and communicate insights to internal stakeholders for product planning considerations.- Collaborate with the Sales team for smooth handoffs between pre- and post-sale processes and for ongoing relationship management.- Travel approximately 15% of the time to build strong customer relationships and understand their business goals.- Create and execute customer success plans outlining goals, challenges, KPIs, and timelines.- Advocate for customers internally, ensuring their needs are met within product development and organizational strategies.- Identify and address at-risk renewals or user churn in collaboration with relevant internal teams.- Foster customer advocacy and facilitate testimonials and case studies.Qualifications:- 6+ years of experience in customer-facing roles, especially with C-level technical audiences in complex global organizations.- Full professional fluency in Japanese and English is required.- Proven experience leading complex implementations of Generative AI or traditional ML solutions, with a focus on measurable business outcomes.- Exceptional presentation and communication skills, particularly when engaging with executives and leaders.- Strong problem-solving abilities and adeptness at managing multiple projects with effective prioritization.- A humble attitude with a desire to help others and a commitment to learning new knowledge to ensure team and customer success.- A solid track record of delivering and scaling exceptional customer experiences.- A personal commitment to fostering the safe and ethical evolution of AI.Preferred Qualifications:- 8+ years of customer success or similar experience, preferably with a technical enterprise product.- 5+ years managing relationships with large, complex global organizations.- Experience working with Global 1000 Enterprise customers and managing success programs.- Strong relationship-building skills across matrixed organizations.- Ability to proactively identify product pain points and customer needs.Join us at Cohere to drive AI adoption and business transformation while making a measurable impact on our clients’ success.If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply! If you want to work really hard on a glorious mission with teammates that want the same thing, Cohere is the place for you.We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.Full-Time Employees at Cohere enjoy these Perks:🤝 An open and inclusive culture and work environment 🧑‍💻 Work closely with a team on the cutting edge of AI research 🍽 Weekly lunch stipend, in-office lunches & snacks🦷 Full health and dental benefits, including a separate budget to take care of your mental health 🐣 100% Parental Leave top-up for 6 months for employees based in Canada, the US, and the UK🎨 Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement🏙 Remote-flexible, offices in Toronto, New York, San Francisco and London and co-working stipend✈️ 6 weeks of vacationNote: This post is co-authored by both Cohere humans and Cohere technology.

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EvenUp is one of the fastest-growing generative AI startups in history, on a mission to level the playing field for personal injury victims, which range from motor vehicle accidents to child abuse cases. Our products empower law firms to secure faster settlements, higher payouts, and better outcomes for those who need it most.We are seeking exceptional medical professionals dedicated to upholding the highest level of written medical analyses for injury victims throughout the U.S. to join our Medical Operations team. The Legal Nurse Consultant will ensure that EvenUp’s output is both precise and compelling, and play an integral role in our ongoing product and data science projects by serving as a Subject Matter Expert.This is a contract position with the potential for full-time employment based on performance. The target rate is $40-$45 per hour based on experience with a 25-40 hours per week minimum commitment. What You'll Do:Quality Assurance: Your primary responsibility in this position will be to review our AI-generated Medical Chronologies to ensure the highest levels of quality, accuracy, and clarity for our customers. You will have access to all of the underlying medical documentation and will be expected to leverage your domain expertise to add any pertinent information that may have been excluded and/or remove any information that was included unnecessarily in the initial drafts.  Provide feedback: Work with the management team to identify areas of improvement from both a system output and process perspective. Stay Informed on Trends: Keep updated with the latest trends in litigation related to medical aspects of personal injury cases, including changes in medical standards, procedures, and relevant common law precedents.Mentor and Guide: Educate and mentor team members on the evolving interplay between law and medicine, especially as it impacts the product output (as needed). What We Look For:Extensive Experience in Medical Analysis for Personal Injury: A background of 5+ years in nursing or a related medical field, with significant experience in analyzing and summarizing medical records for personal injury casesExpertise in Medical Documentation: Strong skills in drafting detailed medical summaries, chronologies, and related documents. An understanding of how medical evidence supports personal injury claimsAttention to Detail: An unwavering attention to detail in analyzing and presenting medical data and informationComprehensive Understanding of Personal Injury Law: An understanding of how medical information is utilized in personal injury law across various states, including how medical evidence relates to the cognizable damages (and limitations) for such actionsEducation: Registered Nurse (RN) or similarNotice to Candidates:EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (https://jobs.ashbyhq.com/evenup) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com or no-reply@ashbyhq.com email address. If you receive communication from someone you believe is impersonating EvenUp, please report it to us by emailing talent-ops-team@evenuplaw.com. Examples of fraudulent email domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”. Benefits & Perks:Our goal is to empower every team member to contribute to our mission of fostering a more just world, regardless of their role, location, or level of experience. To that end, here is a preview of what we offer:Choice of medical, dental, and vision insurance plans for you and your familyFlexible paid time off10 US observed holidays, and Canadian statutory holidays by provinceA home office stipend401(k) for US-based employeesPaid parental leaveSabbatical programA meet-up program to get together in person with colleagues in your areaOffices in San Francisco and TorontoPlease note the above benefits & perks are for full-time employees About EvenUp:EvenUp is on a mission to level the playing field in personal injury cases. EvenUp applies machine learning and its AI model known as Piai™ to reduce manual effort and maximize case outcomes across the personal injury value chain. Combining in-house human legal expertise with proprietary AI and software to analyze records. The Claims Intelligence Platform™ provides rich business insights, AI workflow automation, and best-in-class document creation for injury law firms. EvenUp is the trusted partner of personal injury law firms. Backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures (BCV), SignalFire, NFX, DCM, and more, EvenUp’s customers range from top trial attorneys to America’s largest personal injury firms. EvenUp was founded in late 2019 and is headquartered in San Francisco. Learn more at www.evenuplaw.com.EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 5.5 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love.International & Channel Partnerships ManagerRole Description: You’ll lead MagicSchool’s early efforts in growing our international footprint through partners, resellers, and direct deals with large institutions and ministries of education. You’ll own the strategy and execution of our first global partnerships and teach us how to scale this function for long-term success.Responsibilities: In this role, you will drive the following outcomes:Launching and managing strategic channel, reseller, and implementation partnerships across key international marketsDriving deals directly with large international school networks, country-level education systems, and anywhere opportunities are significantBuilding and iterating on our go-to-market approach for international partners, including pricing, enablement, co-marketing, and supportCollaborating with internal teams (Product, Legal, Privacy, Support) to ensure readiness for international compliance, localization, and deliveryServing as the primary relationship owner and trusted advisor to our most important international partners, from deal close through sustained impactQualifications/Competencies/Skills: To succeed in this role, you will bring:A track record of securing and managing large-scale education partnerships outside the U.S., either directly or through partnersComfort operating with limited precedent—building playbooks where none exist, teaching internal teams what international scale looks likeStrong cross-cultural communication skills and ability to navigate procurement, privacy, and operational hurdles across diverse regionsStrategic thinker who is also hands-on—willing to lead deals personally while building a replicable model for future growthExperience:5+ years of experience in international sales, partnerships, or channel development, ideally in K–12 EdTechNice to have: Familiarity with global education procurement cycles and regulatory environments (e.g., GDPR, data sovereignty)Nice to have: Experience with both direct sales and partner/channel-led modelsNice to have: Fluency in languages beyond English, especially Spanish, Arabic, or FrenchNice to have: Experience with implementation or onboarding of EdTech solutions in low-bandwidth or resource-constrained settingsNice to have: Exposure to district-level or national-level education leaders in LATAM, MENA, Europe, or Asia-Pacific regionsNotice: Priority Deadline and Review Start DatePlease note that applications for this position will be accepted until 6/29/25 - applications received after this date will be reviewed on an intermittent basis. While we encourage early submissions, all applications received by the priority deadline will receive equal consideration. Thank you for your interest, and we look forward to reviewing your application.Why Join Us?Work on cutting-edge AI technology that directly impacts educators and students.Join a mission-driven team passionate about making education more efficient and equitable.Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.Every employee is offered generous stock options, vested over 4 years.Plus a 401k match & monthly wellness stipendOur Values:Educators are Magic:  Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.Community:  Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.Innovation:  The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.Excellence:  Educators and students deserve the best - and we strive for the highest quality in everything we do.

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Who are we?Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers.Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.Join us on our mission and shape the future!Why this role?Agentic LLM systems are being deployed widely across enterprise companies including through Cohere’s North platform. The Next Generation Agents team is exploring the horizon of modeling techniques to improve agent capabilities (e.g., deep-research, learning-from-experience, continual learning, and memory). We work in an empirical-research-driven manner to develop production solutions. Much of the work is based on improving beyond the current state-of-the-art in a setting where we know this will bring value to our customers.As a part of this team, you will help drive exploration and development of agentic techniques. You will have the opportunity to build the models that power our agentic solutions. This includes developing data-generation techniques for post-training (SFT and RL*) Cohere’s models.Please Note: We have offices in London, Toronto, San Francisco, and New York, but we also embrace being remote-friendly! There are no restrictions on where you can be located for this role.As a Member of Technical Staff for Next Generation Agents you will:Design and develop novel agentic solutionsImprove upon SOTA on hard agentic tasksResearch the next-generation of on-line learning-from-experience self-improvementWork with partner teams (Reasoning, Post-training, Pre-training, etc.) to improve performance of agentic systemWork with an amazing team of researchers and engineers pushing the boundariesYou may be a good fit if you have:Strong software engineering skillsProficiency in Python and have some experience with ML-related code (e.g., pytorch, numpy, etc.)Experience with LLMs and agentic frameworksExperience with post-training LLMs (SFT, PEFT, or RL*)Experience with building synthetic data generation pipelinesIf some of the above doesn’t line up perfectly with your experience, we still encourage you to apply! If you want to work really hard on a glorious mission with teammates that want the same thing, Cohere is the place for you.We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.Full-Time Employees at Cohere enjoy these Perks:🤝 An open and inclusive culture and work environment 🧑‍💻 Work closely with a team on the cutting edge of AI research 🍽 Weekly lunch stipend, in-office lunches & snacks🦷 Full health and dental benefits, including a separate budget to take care of your mental health 🐣 100% Parental Leave top-up for 6 months for employees based in Canada, the US, and the UK🎨 Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement🏙 Remote-flexible, offices in Toronto, New York, San Francisco and London and co-working stipend✈️ 6 weeks of vacationNote: This post is co-authored by both Cohere humans and Cohere technology.

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📐 About this roleAs a RVP for our mid-market sales team, you'll be responsible for building and leading a high-performing sales team that targets CIO's and CMO's at companies 3,000-8,000 FTE in size, providing guidance, coaching, and support to drive individual and team success. Your primary focus will be on driving revenue growth from both new logos and existing accounts, establishing and iterating on repeatable sales processes, and helping Writer continually improve how we serve our mid-market customers.Your positivity, sense of curiosity, and ability to create champions from early adopters in the AI writing space will help shape our entire culture. If you have a builder mentality, this is the role for you.As a senior leader in the business, you'll be reporting to one of our SVP of Sales.🦸🏻‍♀️ Your responsibilitiesDeliver against aggressive but attainable sales targets to continue building and developing Writer's success with mid-market customersEstablish and iterate on sales processes, including lead generation, qualification, pipeline management, POC oversight, and forecasting, to drive consistent and predictable results.Hire and develop top sales talent aligned with our connect/challenge/own company values, identifying the highest leverage coaching opps for each rep and developing plan to addressCollaborate with marketing and product teams to develop effective sales collateral, presentations, and proposals that highlight the value proposition of our full-stack generative AI platform.Provide regular sales forecasts, performance reports, and insights to senior leadership, highlighting key metrics and areas for improvement.Foster a culture of high performance, collaboration, and continuous learning within the sales team.Own operational metrics such as pipeline growth, sales cycle length, and close ratesProvide guidance, coaching, and support to ensure the team's success in achieving revenue and new logo goals.Own forecasting processes to ensure we’re driving predictability across your teamDevelop and implement customer success strategies, processes, and initiatives to drive customer adoption, utilization, and overall success.Collaborate with cross-functional teams, including customer success, marketing, and product, to align sales efforts with overall business objectives.Establish and personally maintain strong relationships with key customer executives, acting as a trusted advisor and advocate.Model the integrity, attitude, and sense of urgency that you’ll expect from your team ⭐️ Is this you?8+ years in SaaS with 5+ years demonstrated experience leading sales teams selling to exceed revenue targets, preferably selling into CIO and CMO personasHighly strategic with deep experience in consultative customer sellingProven experience building and leading a team from an early stageOperationally excellent, with demonstrated experiences building and executing a highly prescriptive, value-based sales processProven ability to work across the GTM organization to strategize, plan, and execute a cross-functional approachHighly tenured at working directly with C-suite stakeholders in large organizationsDemonstrated ability to drive efficiency with process improvement and systemsHands-on sales leader, energized by the transformative potential of generative AI 🍩 Benefits & perks (US Full-time employees)Generous PTO, plus company holidaysMedical, dental, and vision coverage for you and your familyPaid parental leave for all parents (12 weeks)Fertility and family planning supportEarly-detection cancer testing through GalleriFlexible spending account and dependent FSA optionsHealth savings account for eligible plans with company contributionAnnual work-life stipends for:Home office setup, cell phone, internetWellness stipend for gym, massage/chiropractor, personal training, etc.Learning and development stipendCompany-wide off-sites and team off-sitesCompetitive compensation, company stock options and 401kWriter is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.By submitting your application on the application page, you acknowledge and agree to Writer's Global Candidate Privacy Notice.

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At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about?   This is an exciting Senior Specialist Business consultant ( AI- Application Consultant) position within the NiCE – AI Center of Excellence Organization that is focused on delivery excellence and driving increased adoption and bottom-line ROI from our portfolio of AI solutions. Specifically, this role is focused on Intelligent Virtual Assistants (IVAs), Natural Language Understanding (NLU), and Interaction Analytics technologies. We are looking for a highly skilled and proactive IVA and NLU Model Implementation & Optimization Specialist to join our team. In this role, you will be responsible for ensuring the optimal performance and continuous enhancement of our customer’s IVAs and NLU models. The ideal candidate also brings a strong mix of data processing and analytics experience to be positioned strongly to help support customers through Contact Center digital transformations.  As a consultant in a technology company such as NiCE, one must possess a unique blend of business and technical savvy to lead our customers to achieve bottom line impact via the business insights that can be derived via NiCE solutions.  Candidates should be well experienced to act as a leading voice in maturing our customer’s business processes via guidance and insights rooted strongly in data.   How will you make an impact? IVA Implementation & Optimization: Implement, monitor, and maintain the health and functionality of our Intelligent Virtual Assistants. NLU Model Optimization: Continuously assess and optimize NLU models for improved understanding, accuracy, and efficiency in processing and responding to user queries. Data Analysis: Analyze IVA containment performance data, user interactions, and feedback to identify areas for improvement and develop data-driven optimization strategies. Leverage Interaction Analytics for insights into continuous improvement opportunities for the IVA Testing and Quality Assurance: Conduct thorough testing and quality assurance to identify and rectify any system bugs, inconsistencies, or performance bottlenecks. Collaboration: Collaborate closely with cross-functional teams, including developers, consultants, data scientists, and product managers, to implement optimization strategies and updates. Design, develop, deploy, and maintain a suite of ‘automated’ / ‘repeatable’ BI solutions consisting of numerous dashboards, scorecards and other reports and visualizations. Able to communicate complex analysis and insights to various stakeholders inside and outside of analytical teams. Handle tough data challenges & technical problems as they arise. Develop presentations and present recommendations to Business Consultants and NiCE Customers including functional operating teams. Create continuous improvement programs to achieve financial goals via NiCE solutions. Have you got what it takes ? Total 12 years and relevant 4+ years experience in Contact Center Industry, strong knowledge of contact center KPIs Proven experience in implementing, maintaining and optimizing Intelligent Virtual Assistants (IVAs) and NLU models, preferably in a professional capacity. Deep Experience analyzing and deriving insights from interaction analytics data. Strong proficiency in programming languages, particularly Python. Experience with Groovy, JavaScript, Regex, CSS, JSON preferred. Exceptional understanding of NLU concepts, Natural Language Processing (NLP), and IVA development. Strong Familiarity with IVA development platforms, conversational design, and NLU tools. Proven record of working with Business Consulting teams, direct Consulting experience a plus Strong technical background and experience in large complex enterprise systems Advanced Excel, SQL experience Advanced skills developing reports and dashboards using tools such as Python, Power BI, or Tableau Ability to work successfully with clients and business partners directly. Proven record in training, guiding resources through complex software solutions Excellent problem-solving ability in high pressure situations Domain experience with contact center IVR & Routing; Workforce Management; Performance Management; Back Office Management; Process Automation (Robotics); or Quality Management solutions a plus Bachelor's degree in Computer Science, Artificial Intelligence, Machine Learning, or related analytical field of study (advanced degree preferred)- or related experience. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!   Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.   Requisition ID: 7664 Reporting into: Tech Manager Role Type: Individual Contributor     About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.  

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Who are we?Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers.Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.Join us on our mission and shape the future!Why this role?As a Machine Learning Engineer specializing in pretraining data, you will play a pivotal role in developing the data pipeline that underpins Cohere’s advanced language models. Your responsibilities will encompass the end-to-end management of training data, including ingestion, cleaning, filtering, and optimization, as well as data modeling to ensure datasets are structured and formatted for optimal model performance. You will work with diverse data sources—such as web data, code data, multilingual corpora, and synthetic data—to ensure their quality, diversity, and reliability.In this role, you will design and implement scalable, robust pipelines for data processing, conduct data ablations to evaluate quality, and experiment with data mixtures to enhance model performance. By combining research and engineering, you will bridge the gap between raw data and cutting-edge AI models, directly contributing to improvements in critical training metrics like throughput and accelerator utilization.Your work will be essential to Cohere’s mission of delivering efficient and reliable language understanding and generation capabilities, driving innovation in natural language processing. If you are passionate about transforming data into the foundation of AI systems, this role offers a unique opportunity to make a meaningful impact.Please Note: We have offices in London, Toronto, San Francisco, New York but also embrace being remote-friendly! There are no restrictions on where you can be located for this role.As a Machine Learning Engineer (Pre-Training Data), you will:Design and build scalable data pipelines to ingest, clean, filter, and optimize diverse datasets, including web data, code data, multilingual corpora, and synthetic data.Conduct data ablations to assess data quality and experiment with data mixtures to enhance model performance.Develop robust data modeling techniques to ensure datasets are structured and formatted for optimal training efficiency.Research and implement innovative data curation methods, leveraging Cohere’s infrastructure to drive advancements in natural language processing.Collaborate with cross-functional teams, including researchers and engineers, to ensure data pipelines meet the demands of cutting-edge language models.You may be a good fit if you have:Strong software engineering skills, with proficiency in Python and experience building data pipelines.Familiarity with data processing frameworks such as Apache Spark, Apache Beam, Pandas, or similar tools.Experience working with large-scale datasets, including web data, code data, and multilingual corpora.Knowledge of data quality assessment techniques and experimentation with data mixtures.A passion for bridging research and engineering to solve complex data-related challenges in AI model training.Bonus: paper at top-tier venues (such as NeurIPS, ICML, ICLR, AIStats, MLSys, JMLR, AAAI, Nature, COLING, ACL, EMNLP).If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply! If you want to work really hard on a glorious mission with teammates that want the same thing, Cohere is the place for you.We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.Full-Time Employees at Cohere enjoy these Perks:🤝 An open and inclusive culture and work environment 🧑‍💻 Work closely with a team on the cutting edge of AI research 🍽 Weekly lunch stipend, in-office lunches & snacks🦷 Full health and dental benefits, including a separate budget to take care of your mental health 🐣 100% Parental Leave top-up for 6 months for employees based in Canada, the US, and the UK🎨 Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement🏙 Remote-flexible, offices in Toronto, New York, San Francisco and London and co-working stipend✈️ 6 weeks of vacationNote: This post is co-authored by both Cohere humans and Cohere technology.

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About Appier  Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information. About AdCreative.ai AdCreative.ai  is a leading AI-powered platform transforming creative production for brands around the world. With a multidisciplinary team of over 80 professionals, we are building the future at the intersection of design and technology. As our design team continues to grow, we are looking for a senior creative leader to join us at our Istanbul headquarters. About the role This position is designed for a creative expert who will play a key role in supporting and guiding both the creative and operational workflows of the design department. More than just producing, we're looking for someone who will take initiative, bring a vision, and raise the overall quality of our creative output. The Senior Creative Strategist will work closely with the design team, collaborate across departments, and contribute to high-impact projects—bringing both speed and creative depth to everything we produce. Work Setup: This role operates on a hybrid model, requiring you to work from our Istanbul office at least twice a week. Office Address: 3F, Bebek, Cevdet Paşa Cd. No:69, 34342 Beşiktaş/İstanbul District: Beşiktaş City: İstanbul Responsibilities  Take an active role in idea development, design execution, and iteration within UI/UX projects Contribute to the development and refinement of brand visual language and product experience Support the creative team by providing feedback and ensuring high design quality Approach each creative project with both aesthetic and functional insight Provide leadership in creative workflows and collaborate effectively across disciplines Integrate AI-powered tools or new-generation design technologies when appropriate About you  [Minimum qualifications] Minimum 5 years of professional experience in creative production, digital design, or UI/UX Ability to work across multiple creative disciplines with strong aesthetic sensibility Proficient in design tools such as Adobe Creative Cloud and other industry-standard platforms Strong communication skills, a high sense of responsibility, and the ability to make effective decisions within a team Fluent in English (both written and verbal) Detail-oriented mindset with a proactive and solution-driven approach to creative challenges [Preferred qualifications] Familiarity with AI-based creative tools (Midjourney, RunwayML, ChatGPT, etc.) Prior experience in digital product design, experience design, or creative strategy Ability to think holistically about project flows, content structures, and user journeys   Your Portfolio Matters Most. For this pivotal role, your portfolio is paramount—it's where your vision, impact, and unique creative voice truly shine. We are eager to see how your work reflects: Exceptional Production Quality: Showcasing meticulous execution and a keen eye for detail. Refined Aesthetic Sensibility: Demonstrating a sophisticated understanding of design principles and visual harmony. Multidimensional Thinking: Revealing your ability to approach challenges with innovative, strategic, and user-centric solutions. Please ensure your portfolio is readily accessible and thoughtfully curated, as it will be a cornerstone of our evaluation process.   #LI-SW1

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About Appier  Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information. About AdCreative.ai AdCreative.ai, based in Paris, France, is a leading AI-driven platform revolutionizing how businesses create advertising and marketing assets. By combining proprietary AI models, advanced technology, and a user-centric approach, AdCreative.ai empowers brands to generate high-performing ad creatives that deliver measurable ROI. Founded in 2021 and trusted by global brands like Snapchat, Pernod Ricard, Reckitt, BNP Paribas and Chopard, the platform merges cutting-edge AI technology with advertising expertise to shape the industry's future, making campaigns faster, smarter, and more impactful. As a trusted partner in the AI era, AdCreative.ai offers innovative tools like Creative Insights, AI Video Ad Generation, and Stock Image Creation, enabling businesses to scale with precision and achieve creative excellence in their campaigns. About the role We are seeking an experienced and visionary Engineering Manager to lead and grow a high-performing engineering team. This role requires a balance of strong technical expertise, people leadership, and strategic thinking to drive product and infrastructure initiatives forward. The ideal candidate has a deep background in backend or systems engineering, a solid understanding of DevOps practices, and—preferably—experience with MLOps workflows in production-grade machine learning environments. Responsibilities  Lead, mentor, and scale a team of engineers working across infrastructure, backend services, DevOps platforms, and MLOps Collaborate with product, data, and machine learning teams to align engineering efforts with business goals   Oversee project planning, prioritization, and delivery with a focus on quality and velocity   Promote engineering excellence by establishing best practices in code quality, testing, deployment, and observability   Drive initiatives in system scalability, reliability, and maintainability   Contribute to infrastructure decisions, ensuring efficient CI/CD pipelines and DevOps tooling   (Preferred) Support and evolve MLOps pipelines in collaboration with ML engineers and data scientists About you  [Minimum qualifications] 4+ years of hands-on software engineering experience, including at least 2+ years in a leadership or management role   Proven experience leading cross-functional technical teams in fast-paced environments   Solid understanding of DevOps principles and modern cloud infrastructure (e.g., AWS, GCP, Azure)   Familiarity with CI/CD tools (e.g., GitHub Actions, ArgoCD, Jenkins), infrastructure as code (e.g., Terraform, Pulumi), and container orchestration (e.g., Kubernetes)   Strong communication skills and the ability to collaborate effectively with both technical and non-technical stakeholders  [Preferred qualifications] Experience with MLOps workflows (model training, deployment, monitoring, data pipelines)   Background in machine learning infrastructure or working with ML engineering teams   Exposure to data platforms, versioning tools (e.g., DVC), or ML orchestration frameworks (e.g., Kubeflow, MLflow)   Ability to guide architectural decisions involving machine learning systems in production #LI-SW1 #LI-Fully Remote

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🚀 About Us We’re StackBlitz! We’re the team that brought you WebContainers, the first-of-its-kind technology that made it possible to run Node.js right inside your browser. That breakthrough kicked off our journey in 2019, and it’s what powers the blazing-fast online IDE used by over 1 million developers every month. But we didn’t stop there. We doubled down on everything we learned and built Bolt.new — the fastest way to go from idea to production without writing traditional code. It’s a next-gen, AI-powered app builder that helps you create, edit, and deploy full-stack web and mobile apps instantly, right in your browser. No installs. No setup. Just smart automation and instant dev environments that let you move at the speed of thought. We’re a fully remote team, globally distributed, deeply collaborative, and seriously passionate about building the future of software development. This is your chance to join a small team with a big vision. If you love shipping fast, solving real problems, and pushing the boundaries of what’s possible, we’d love to meet you. ✨ About This Opportunity We’re looking for a Senior Ruby on Rails Engineer based in the US or EU to help build the backend systems that power StackBlitz.com and Bolt.new. In this role, you’ll work on platform features, developer infrastructure, and integrations that enable millions of developers around the world to build software entirely in the browser. You’ll be part of a small, ambitious team focused on making software development more accessible to everyone. If you enjoy building robust systems, shipping high-quality code, and collaborating across teams — this could be the role for you. 🛠️ How You'll Contribute  Improve the scalability, reliability, and performance of our Ruby on Rails application Design and optimize data storage using PostgreSQL and object storage services Build features for teams, organizations, and developer communities Develop integrations with external platforms to extend our product ecosystem Help review and shape code from peers to ensure quality, security, and best practices 💡 Qualifications 5+ years of professional experience with Ruby on Rails 5+ years of experience with PostgreSQL (or similar relational databases) Experience with AWS and modern cloud infrastructure Familiarity with CSS, SASS, HTML, and other templating/styling languages Experience building web applications with REST or GraphQL APIs Strong communication skills — especially when explaining technical topics Strong verbal and written English communication skills are required, as this role involves frequent collaboration with team members, stakeholders, and customers where English is the primary working language. 🎯 Bonus Points  Experience with Node.js or TypeScript Familiarity with Cloudflare Workers or edge infrastructure Interest in working with AI or LLMs Experience integrating with GitHub APIs or other version control systems 📌 A Few Notes You do not need a college degree to apply You do not need to be located in the U.S. — we’re remote-friendly You do not need to meet every qualification listed above. If this role excites you, we want to hear from you.

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🚀 About Us We’re StackBlitz! We’re the team that brought you WebContainers, the first-of-its-kind technology that made it possible to run Node.js right inside your browser. That breakthrough kicked off our journey in 2019, and it’s what powers the blazing-fast online IDE used by over 1 million developers every month. But we didn’t stop there. We doubled down on everything we learned and built Bolt.new — the fastest way to go from idea to production without writing traditional code. It’s a next-gen, AI-powered app builder that helps you create, edit, and deploy full-stack web and mobile apps instantly, right in your browser. No installs. No setup. Just smart automation and instant dev environments that let you move at the speed of thought. We’re a fully remote team, globally distributed, deeply collaborative, and seriously passionate about building the future of software development. This is your chance to join a small team with a big vision. If you love shipping fast, solving real problems, and pushing the boundaries of what’s possible, we’d love to meet you. ✨ About This Opportunity Join us on the forefront of AI-powered development as we revolutionize how software gets built. As a Senior Applied Engineer, you will be the driving force behind our AI agents that transform natural language into production ready applications. You will work with state-of-the art LLMs, pioneering new ways to make AI understand, reason about, and generate complex full-stack applications. This isn’t just about integrating APIs, instead it’s about pushing the boundaries of what AI can do to empower our users to build stunning apps. As part of this role, you will work in an interesting problem space and tackle challenges like maintaining context across large codebases, orchestrating multi-step workflows that feel intuitive to users, and making sure our AI agents can handle everything from simple UI changes to complex architectural decisions. Your work will directly impact how millions of users bring their ideas to life. This is a unique opportunity to shape the future of AI-assisted development in a fully remote, globally distributed team that ships fast and thinks big. If you are passionate about making AI more capable, reliable, and accessible to builders everywhere, this role offers the perfect opportunity to innovate and see your work deployed at scale. 🛠️ How You'll Contribute  Develop AI Agents: Design and implement AI agent features and extend existing agents with new capabilities. This includes managing the agent’s context (using techniques like sub-agents, retrieval based context management, sliding context windows, etc.) so it can handle long conversations or large knowledge and code bases efficiently. Integrate Multiple LLM Providers: Leverage models from providers such as OpenAI (GPT series), Anthropic (Claude), and Google (Gemini). Quantitatively evaluate and choose the best model for a given task, and incorporate new model features or improvements (often by beta-testing new releases and assessing their strengths). Tool Use and Workflow Orchestration: Enable the AI agent to call external tools and APIs safely and effectively. Implement structured approaches to allow the agent to perform actions like web searches, database queries, fetch additional information, or other domain-specific operations. Utilize frameworks such as Vercel’s AI SDK, LangGraph and others for building multi-step AI workflows. Cross-Functional Collaboration: Work closely with your peer software engineers and product managers to embed AI capabilities into the product lifecycle. Ensure that AI-driven features are production-ready, meaning they are efficient, maintainable, and well-monitored in deployment. Continuous Improvement and Evaluation: Stay up-to-date with the latest research in NLP and LLMs, and experiment with novel techniques (e.g. new prompting strategies, context handling methods, model fine-tuning opportunities). Continuously evaluate the AI system’s performance using systematic tests and user feedback, and iterate on prompts, agents and workflows to improve output quality and reliability (for example, by developing automated LLM evaluation benchmarks). 💡 Qualifications TypeScript Proficiency: Strong proficiency in TypeScript is essential, as it's our primary programming language for building AI agent systems and integrations. LLM Experience: Hands-on experience working with Large Language Models (LLMs) and understanding their capabilities and limitations. Proven experience building applications or systems powered by LLMs. Prompt Engineering: Deep understanding of prompt engineering best practices to guide LLM behavior. Able to craft, refine, and optimize prompts for different tasks and models. Software Engineering Skills: Solid software engineering fundamentals with experience in building production-ready systems. Problem-Solving: Strong analytical and problem-solving skills with the ability to debug complex AI behaviors. Strong verbal and written English communication skills are required, as this role involves frequent collaboration with team members, stakeholders, and customers where English is the primary working language. 🎯 Bonus Points  DSPy Framework: Familiarity with DSPy (Declarative Self-improving Python) for building modular AI systems and optimizing prompts programmatically. Machine Learning Background: Understanding of ML fundamentals and experience with model evaluation metrics. Open Source Contributions: Experience contributing to or maintaining open-source AI/ML projects. Research Background: Experience reading and implementing techniques from AI/ML research papers. 📌 A Few Notes You do not need a college degree to apply You do not need to be located in the U.S. — we’re remote-friendly You do not need to meet every qualification listed above

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Your ImpactHandshake is expanding into AI research and development, building a world-class network of expert Fellows - PhDs, researchers, and subject matter specialists - who contribute to cutting-edge AI through specialized research, model evaluation, and domain-specific applications. We’re looking for a Handshake AI Senior Support Manager to build a new distributed support team of contract, outsourced, and full-time staff, and partner cross-functionally across the Handshake AI and Global Support teams to scale a world-class Fellow support experience. You’ll report to the VP of Global Support and also temporarily report to our Head of Global Support Operations September 2025-April 2026. You’ll work to manage Handshake AI Support volume and maintain low response times, identify ways to reduce volume and bottlenecks through product, tooling, and self service enhancements, and contribute to a seamless Fellow experience. Not only will you drive the development of our Handshake AI Support Team, who enables and supports our complex and technical platform, but you’ll contribute to the evolution of the Global Support and Handshake AI departments!This is a unique opportunity to play a pivotal role at a hypergrowth startup in a fast-growing space with building playbooks, documentation, enablement and infrastructure all from scratch. If you thrive on frequent change, navigating ambiguity, and chasing ambitious goals this is the role for you! This will be at our San Francisco location on a hybrid schedule coming in Mondays, Wednesdays, and Thursdays.Your RoleHire, train, and develop a high-performing, engaged, fun, and inclusive support team comprised of FTE, contract, and outsourced (BPO) staff to deliver an exceptional Fellow support experienceMonitor queues, team performance, and daily operations to meet SLAs and coach or intervene (including rallying the team and hopping in the queue!) as neededPull and analyze data and trends to share insights with relevant stakeholders, and translate findings into solutions via better help content, AI chatbot flows, tools, internal documentation, enablement, and SOPsAssess team efficiency, utilization, and quality and help inform forecasts and staffing models as this new venture rapidly growsCollaborate with Support and Handshake AI leaders and stakeholders to coordinate resources, enhance processes, and develop solutions to improve and scale the Fellow experienceHelp inform and build Global Support and Handshake AI vision, strategy, and long-term planning or operationsAttend and help facilitate our annual Global Support onsite in SF, typically during June or July, and attend other Handshake AI onsites or eventsTravel to SF HQ quarterlyYour Experience3+ years of support people management experience1+ year of technical support frontline experienceStrong knowledge of support and business intelligence tools such as Zendesk, Playvox, Linear, and/or LookerStrong analytical and problem solving skills, with experience tackling operational and scaling challengesStrong project management and use of digital tools like Asana, with ability to manage multiple high-priority projects and tasks simultaneously, with a bias to action and keeping stakeholders informed along the wayExceptional written and verbal communication and stakeholder management skills at all levels, and strong async communication and organization (Slack, email, Linear, documents, Asana, etc)Have built and led a new support team at a B2B or B2C tech hypergrowth startupHave built hiring, onboarding, and training content and programs directlyHave informed or contributed to help content, self service tools, and technology/tools to make user and team workflows more efficientHave collaborated with operations, product, engineering, and/or marketing teamsEntrepreneurial mindset with a high level of comfort for ambiguity, frequent change, and ability to build and iterate quicklyBonus Areas of ExpertiseFrontline and managerial support experience at an AI-focused companyExperience with or strong aptitude to quickly learn Big Query, SQL, and Google Sheets advanced formulas and analysis, and Looker to pull payment and project data and compare with our tracking systems. Additionally, ability to hire for and train the team on these areasAI/LLM usage, support, and/or training experienceFinTech customer service experienceBuilding volume and staffing forecastsKnowledge of help content and AI chatbots for self service, informing content, flows, and automationsKnowledge of Zendesk operational abilities including queue setup, routing, triggers, automations, and integrationsExperience leading distributed teams and mix of staff types (FTE, Contract, Outsourced/BPO)Experience working with BPOTraits We’re Looking ForPassionate about Handshake’s mission, AI, and customer experienceStrong sense of ownership and pride in work, instills high standardsGetting stuff done - thrives and loves the nuts and bolts and moves things forward efficiently but effectivelyCritical and systems thinker - zooms in and out and has first principles approach to solving problemsData informed decision maker and advocateCollaborative and adaptive to audiences and evolving contextsResilient, humble, high EQ (but not ruinous empathy!), and growth mindsetBold vision, strives toward ambitious goals, and strategicDesire to build a diverse and inclusive teamFun and energetic!Location & Work ExpectationsMust be based in the USNo visa sponsorship availableCannot be based in following states: AK, AL, AR, HI, IA, KS, KY, LA, MS, ND, RI, SC, WY

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Your Impact:Handshake is expanding into AI research and development, building a world-class network of expert Fellows - PhDs, researchers, and subject matter specialists - who contribute to cutting-edge AI through specialized research, model evaluation, and domain-specific applications. Handshake is looking to bring on a Handshake AI Support Specialist, Contractor to provide payments, contracts, and general support to our Handshake MOVE Fellows. Reporting to the Senior Manager of Handshake AI Support, this role is a 6 month contract with the possibility of contract extension or conversion to a permanent role upon evaluation of fit for the role and company needs. We are hiring for 2 specialists with 1 located in our SF office and 1 remote in Mountain/Central time zones. If you are resourceful and attuned to detail, love digging into a complex and technical product, building strong relationships with customers and team members, and solving a wide variety of questions, bugs, and workflow needs - this is the role for you!You will work closely with our Handshake AI Ops, Finance, Product, Engineering, Projects and Support teams to provide efficient and effective support, and contribute to an overall seamless experience for Fellows. You will primarily focus on handling payment questions, disputes, and managing contracts to ensure our Fellows have a smooth experience. You will also assist with general Handshake AI support, help unblock our users, share trends and learnings with the Handshake AI Team, and continue to improve the customer experience and our team operations. As an advocate for our Fellows, you’ll improve the Handshake AI experience and make an impact on our mission to build the infrastructure for the next era of human-AI collaboration.Your Role:Contribute 40 hours per week during our business hours, Monday through Friday, and occasional overtime as needed. Provide amazing email, zoom, and/or phone support to Handshake MOVE Fellows via email, internal ticketing systems, and other channels. Your day-to-day will consist of:90%: resolving questions and disputes, removing or updating contracts reporting bugs, sharing feedback, and other general inquiries. You’ll typically handle up to 75-100 tickets per day.5%: attending team meetings (1-3 per week)5%: completing administrative tasks (emails, checking daily announcements, training, etc.)Tickets will involve highly technical troubleshooting and workflows, building and troubleshooting custom reports using Big Query, SQL, Google Sheets, and/or Looker, and making sure to provide tailored, personal responses while building relationshipsUse app environments, troubleshooting tools, internal and external documentation, and team communication channels, to find the quality answer for a wide range of usersMaintain a standard level of excellence in regards to response times, resolution times, equal share of queue, and the quality of the customer support experienceBe both a support specialist and an experienced consultant for FellowsUtilize internal tools to manage issues between Operations, Finance, Product, Engineering, Project, and Support teamsAnalyze common issues that Fellows have and coordinate with our Product and Ops teams to ideate and implement solutionsYour Experience and Traits:BI tools: Experience with or strong aptitude to quickly learn Big Query, SQL, Google Sheets advanced formulas and analysis, and Looker to pull payment and project data and compare with our tracking systemsTechnical Aptitude: Ability to learn technical tools and concepts quicklyResilience: Comfort with change and ambiguity. We’re a growing startup and always refining processes, tools, etc!Teamwork: Connects with teammates and actively builds a sense of community on the Handshake AI and Support teams. Collaborates with manager and colleagues and team on daily or weekly guidance on ticket workflows and prioritization.Communication: Excellent verbal and written communication skills with a clear ability to communicate complex topics with simple language.Results oriented and ownership: Ability to maintain or exceed ticket and quality goals. High level of self accountability and integrity for processes and metrics.Passion for the problem: Desire to help give people the chance to build the career they want, no matter where they're from or what school they attendEQ: A strong sense of empathy with users of our products and cross functional partnersCritical Thinking: High attention to detail and ability to troubleshoot with limited information and a clear plan of action.Expertise and Curiosity: Retains knowledge, shows ability to partially solve issues independently, and asks questions to increase personal knowledge. Isn’t afraid to do independent research on third party tools and systems to find answers.Growth Mindset: Positive, eager to learn, utilizes resources, takes and gives feedback, connects with support team and key cross team stakeholders.Diversity and Inclusion: Eagerness to contribute to and help build a diverse and inclusive team and exhibit these values internally and externally with customers or users.Coverage: Can provide a regular schedule to provide consistent assistance to users. Based in the U.S. and is not a current student.Bonus Areas of Expertise:Big Query, SQL, Google Sheets/Excel, Deel, and/or Hubstaff experienceZenDesk experienceAI/LLM usage and training ExperienceProgramming, IT, data analysis or computer science courses, major or certificationsFinTech customer service experiencePrevious experience working in an Enterprise SaaS Customer Support team at a fast-paced startup or hypergrowth tech company, or customer focused position involving technical knowledge of a company's products and servicesRelevant experience in cross - functional communication or close partnerships with various teams (Success, Sales, Product etc)Location & Work ExpectationsMust be based in the USNo visa sponsorship availableCannot be based in following states: AK, AL, AR, HI, IA, KS, KY, LA, MS, ND, RI, SC, WYHiring process:Here’s an overview of our hiring process. You can read more about it below:2 Virtual onsite interviews: You’ll be meeting with team members from the Handshake AI Ops, Finance, and Support teams for two interviews. 1-Hour Support Interview: This will consist of a live exercise where we assess your troubleshooting skills as you share your computer screen and navigate a prompt. During the second half, we’ll ask you a series of questions, and this is a great time to ask any questions you may have.30-minute Ops & Finance Interview: This will be a behavioral Interview Decision: We’ll let you know if we are going to extend an offer or move forward with other candidates.