Concierge - AI trainer

Join our client's team as a Concierge and AI Trainer, where you'll be instrumental in developing the next generation of AI models tailored to hospitality services. In this role, you'll leverage your expertise in concierge services to train AI systems, providing comprehensive guidance on guest assistance, service delivery, and hospitality standards. Help bridge the gap between expert human service and advanced AI capabilities.

Analyze and review AI-generated responses related to concierge services, providing feedback and corrections for accuracy and appropriateness.

Apply industry-specific knowledge to create realistic training scenarios, sample dialogues, and task workflows for an AI training platform.

Document and communicate best practices for guest service, including special requests, transportation arrangements, and coordination of business or entertainment services.

Collaborate with AI development teams to enhance the depth and empathy of AI interactions.

Ensure AI responses meet the high standards of written and verbal communication expected from professional concierges.

Monitor and assess AI performance across various hospitality tasks, identifying areas for improvement.

Stay informed on industry trends and guest expectations to continuously enrich training data.

Proven experience as a concierge or similar guest-facing role in hotels, luxury residences, or office buildings.

Strong written and verbal communication skills, with a keen focus on detail and guest experience.

Ability to define and articulate complex service workflows and hospitality scenarios.

Familiarity with arranging transportation, business services, entertainment, and responding to guest requests.

Strong organizational and documentation skills for tracking AI feedback and process improvements.

Comfortable working independently in a remote environment and collaborating with cross-functional teams.

Passion for both technology and delivering exceptional guest service.

Certification from a hospitality or concierge association (e.g., Les Clefs d'Or).

Experience in training or mentoring others in hospitality or related fields.

Interest or background in AI training or technology development.

RYZ Labs is a startup studio founded in 2021 by two lifelong entrepreneurs. The founders of RYZ have worked at some of the world's largest tech companies and some of the most iconic consumer brands. They have lived and worked in Argentina for many years and have decades of experience in Latam. What brought them together was their passion for the early phases of company creation and the idea of attracting the brightest talents in order to build industry-defining companies in a post-pandemic world.

Our teams are remote and distributed throughout the US and Latam. They use the latest cutting-edge cloud computing technologies to create scalable and resilient applications. We aim to provide diverse product solutions for different industries and plan to build a large number of startups in the upcoming years.

At RYZ, you will find yourself working with autonomy and efficiency, owning every step of your development. We provide an environment of opportunities, learning, growth, expansion, and challenging projects. You will deepen your experience while sharing and learning from a team of great professionals and specialists.

- Customer First Mentality - Every decision we make should be made through the lens of the customer.

- Bias for Action - urgency is critical, expect that the timeline to get something done is accelerated.

- Ownership - Step up if you see an opportunity to help, even if it's not your core responsibility. 

- Humility and Respect - Be willing to learn, be vulnerable, and treat everyone who interacts with RYZ with respect.

- Frugality - being frugal and cost-conscious helps us do more with less

- Deliver Impact - get things done most efficiently. 

- Raise our Standards - always be looking to improve our processes, our team, and our expectations. The status quo is not good enough and never should be.