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FERMÀT is the AI native commerce platform that optimizes shopping experiences, leading to best-in-class shopper engagement and conversion. We help brands transform clicks into conversions with dynamic, personalized shopping experiences—built and optimized in minutes.Backed by VMG, Bain Capital Ventures, Greylock, QED, and named The Information’s #1 commerce startup, we’re a 70+ person team based in SF, Austin, NYC, and Bangalore. As a fast-growing Series B company, we’re building the infrastructure for the future of online retail—and we’re just getting started.About the RoleAs Head of AI Transformation at FERMÀT, you’re not just helping the team close deals - you’re architecting the future of how enterprise brands think about and execute AI-driven digital transformation.This role will blend traditional consulting with deep technical partnership and strategic advisory work. You will own the program by which our prospect-turned-clients operationalize the FERMÀT platform to transform their entire commerce strategy.Think one part solutions consultant, one part strategic advisor, one part change agent.This role reports directly to the SVP of Revenue.What You'll DoStrategic Sales & Technical Partnership: You will partner with our enterprise sales team on key accounts, helping them navigate complex, multi-stakeholder processes involving C-level executives and technical leaders. You will embed with the sales team and within prospect organizations to understand their commerce architecture and conversion challenges.Technical and Strategic Advisory for Account Growth: You will serve as the technical lead in prospect meetings, translating complex AI concepts into clear business outcomes. You will act as a trusted advisor to potential clients on their digital commerce transformation journey.Product & Cross-Functional Impact: Work alongside engineering and product teams to influence feature development based on real customer needs. You will also run tight feedback loops between customers and internal teams to drive product innovation.What We're Looking ForCore Skills & Experience: You have a product-minded approach to driving the adoption of complex technology solutions to enterprise eCommerce/retail brands. You should have a track record of building relationships with C-level executives and technical stakeholders and be comfortable with long, consultative engagements (6-12 months).Ideal Background: Candidates with experience in enterprise deployments at eCommerce technology companies, solutions engineering or technical sales roles, and management consulting with a retail/eCommerce focus are a great fit. We also welcome backgrounds in customer success leadership at enterprise software companies or product marketing roles at B2B SaaS companies.BenefitsCompetitive salary + equity packageComprehensive health, dental, and vision insurance for you and all your dependents.Retirement benefits:US: 401(k) plan with 4% matchingIndia: Provident Fund with 12% matching4 months of paid parental leaveUnlimited PTO policy (with minimum 5 days PTO / quarter!)

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At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Primary Purpose ​As an AI Data Specialist, you are responsible for supporting and driving the use of AI tool sets to define, develop, manage, and improve NiCE Enlighten AI’s data solutions.  In this capacity, you will act as an Interaction Analytics data expert who understands key data development and the impact of downstream cases and value to be derived from having data generated from unstructured interactions.  You will partner closely with the Customer Engagement Analytics (CEA) Research, Product and Services teams blending your data expertise with best-in-class technology advancements and client insights to accomplish the team’s objectives.   AI Data Specialists are experts in the value and insights from structured data derived from unstructured Customer Experience (CX) interactions.  It’s that expertise, along with technical fluency that allow the Enlighten AI data team to build scalable out of the box data structures that dive operational and measurable outcomes.  The range of responsibility include the development of the underlying data structures, along with the ability to understand new and evolving client requests for improvement and the ability to incorporate those needs into a successful build and execution plan for your domain expertise. The ideal candidate is intellectually inquisitive, with strong communication, organization, analytical and technical capabilities.  As a self-starter, they are not afraid to roll up their sleeves to learn and validate evolving toolsets while maintaining focus on what success looks like with our ultimate goals for data solutions.  As they gain and maintain system and data expertise, the roll will continue to open up for direct client interactions, feedback capture and build plans. Primary Functions/Responsibilities Serve as the (team) focal point for the development of pre-defined data structures for automated analysis of large sets of CX interactions across all channels (audio, chat, email, social, etc.). Support validations of completed and evolving data structures to ensure high standards for precision and recall are met Test evolving tools from Research that support the development of the data structures. Provide feedback to the Research and Product teams on how we continue to evolve tooling and data integration with CEA products. Work with client requirements to understand new requests and how we can or cannot meet them. Some team members may work directly with clients as a Subject Matter Expert to discuss data solutions, expectations and best practices. Educate field teams (Consulting and Customer Success) on data solutions, definitions, best practices, etc. Provide input on the use of developed data models for both Product and Field teams to optimize the use of developed data assets. As the Enlighten AI team is focused on Data Innovation, team members may be asked to support other projects, solutions and/or deployments using other Enlighten AI solutions. The discussed Research Toolsets are primarily focused on customized topic and semantic modeling components that provide a system driven approach to defining datapoints that mater within CX interactions. AI Data Specialists utilize the output of these tools to create a range of datapoints and provide feedback to improve the accuracy and usability of the system’s outputs. AI Data Specialists are experts in the data, not the underlying AI algorithms and applications (i.e. Data Scientists) . Required Education ​Bachelors degree in Management, Finance, Business Intelligence / Analytics, or a related field. Masters degree preferred. Required Experience/Skills 5+ years of consultative account/program management experience and/or significant experience with business intelligence, analytics, and data visualization as a services provider Experience with use of technology to build and analyze datasets for operational outcomes Experience with the development, positioning and quantification of operational recommendations Excellent oral and written communication skills in English Ability to create and deliver polished presentations using Microsoft PowerPoint to different levels of audience Ability to multi-task and meet deadlines when supporting requests that create competing priorities Ability to develop and maintain good working relationships with cross-functional teams Ability to communicate comfortably across all levels of corporate structure Ability to work with sales executives and assist with opportunities as subject matter expert Demonstrated ability to take the initiative and work in a self-directed manner Ability to thrive in a changing environment Preferred Experience Experience in Management Consulting This job description is not intended to be all-inclusive, and employee will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. ​This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.     About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.  

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Work With UsAt Liquid, we’re not just building AI models—we’re redefining the architecture of intelligence itself. Spun out of MIT, our mission is to build efficient AI systems at every scale. Our Liquid Foundation Models (LFMs) operate where others can’t: on-device, at the edge, under real-time constraints. We’re not iterating on old ideas—we’re architecting what comes next.We believe great talent powers great technology. The Liquid team is a community of world-class engineers, researchers, and builders creating the next generation of AI. Whether you're helping shape model architectures, scaling our dev platforms, or enabling enterprise deployments—your work will directly shape the frontier of intelligent systems.This Role Is For You If:You want to play a critical role in the development of Liquid Vision-Language modelsFocus on gathering high-quality vision-language midtraining and SFT datasetsRequired Experience:Experience Level: B.S. + 5 years experience or M.S. + 3 years experience or Ph.D. + 1 year of experienceDataset Engineering: Expertise in data curation, cleaning, augmentation, and synthetic data generation techniquesMachine Learning Expertise: Ability to write and debug models in popular ML frameworks, and experience working with LLMs and VLMsSoftware Development: Strong programming skills in Python, with an emphasis on writing clean, maintainable, and scalable codeDesired Experience:M.S. or Ph.D. in Computer Science, Electrical Engineering, Math, or a related fieldExperience fine-tuning or customizing LLMs and VLMs2+ years working in computer visionFirst-author publications in top ML or vision conferences (e.g. NeurIPS, ICML, ICLR, CVPR, ICCV)Contributions to popular open-source projectsWhat You'll Actually Do:Create and maintain data processing, cleaning, filtering, and selection pipeline that can handle image-text dataWatch out for the release of public high quality VLM datasetsCreate and maintain synthetic data augmentation pipeline to enhance VLM data qualityWork with the multimodal vision team to run ablations on new datasetWhat You'll Gain:Hands-on experience with state-of-the-art technology at a leading AI companyA collaborative, fast-paced environment where your work directly shapes our products and the next generation of LFMsAbout Liquid AISpun out of MIT CSAIL, we’re a foundation model company headquartered in Boston. Our mission is to build capable and efficient general-purpose AI systems at every scale—from phones and vehicles to enterprise servers and embedded chips. Our models are designed to run where others stall: on CPUs, with low latency, minimal memory, and maximum reliability. We’re already partnering with global enterprises across consumer electronics, automotive, life sciences, and financial services. And we’re just getting started.

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Head of Public Sector Delivery, GenAI Location: Washington DC Scale's public sector customer base is growing rapidly and you will be a front line leader to ensure these customers become passionate, lifelong Scale partners. As the Head of Public Sector Delivery for GenAI, you will lead a team of engagement managers and technical program managers and are responsible for the delivery of AI / ML solutions for our customers. You are a player-coach, splitting your time between supervising your team and managing strategic accounts. Day to day, you will manage customer relationships, deliver AI/ML solutions, use data to refine processes, align internal resources, and triage issues across your customer set. All of this serves an ultimate goal of delivering outsized value in supporting our public sector customers’ AI/ML objectives.  For your team, you are a mentor in all aspects of managing customer relationships, making sound business judgments, delivering high-quality program management, and upleveling their knowledge and technical proficiency around AI agents / LLMs. You will work individually with each of your direct reports to advance their own professional development and collectively to build a winning team.   You will: Lead a team of 5-8 mid-career professionals Manage customer relationships from the executive to the end user Oversee onboarding and successful implementation across your team’s accounts Lead a cross-functional project team to exceed the customer’s AI/ML objectives Manage the long-term health of the customer base by identifying and preempting areas of risk or concern Identify ways we can make customer success repeatable and solve issues for future customers Partner with clients to understand operational issues and advocate for their fixes with Scale engineers Interface cross-functionally with Scale Public Sector’s engineering, product, and infrastructure teams in order to prioritize efforts that drive customer value and successful delivery The ability to glean insights from customer / user data to inform & refine delivery strategies & approaches Work directly with customer's engineering teams and end users, answering questions and addressing issues with use of our products and solutions  You have: An active TS/SCI clearance 8+ years of work experience, with experience in a customer-facing technical program management role (AI industry or government AI program preferred) A deep intellectual curiosity about AI and machine learning, particularly in applications that advance national security A technical background (education or professional experience with computer science, economics, statistics, or engineering)  Experience leading small teams and managing multiple, complex work streams A strong orientation towards outcomes and a history of being scrappy when it counts An easygoing interpersonal style and ability to work and build relationships with a wide range of people  Willingness to travel at least 30% of the time and eagerness to be onsite with customers Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You’ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.The base salary range for this full-time position in the location of Washington DC is:$203,000—$254,000 USDPLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI.  Our products power the world's most advanced LLMs, generative models, and computer vision models. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.  We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information. We comply with the United States Department of Labor's Pay Transparency provision.  PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

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What We Do Gecko Robotics is helping the world’s most important organizations ensure the availability, reliability, and sustainability of critical infrastructure. Gecko's complete and connected solutions combine wall-climbing robots, industry-leading sensors, and an AI-powered data platform to provide customers with a unique window into the current and future health of their physical assets. This enables real-time decision making to increase the efficiency and safety of operations, promote mission readiness, and protect the environment and civilization from the effects of infrastructure failure.Role at a glanceRobotic Operations is at the center of Gecko Robotics. You will spend your days supporting an international operation through maintaining, testing, and troubleshooting our robotic systems to ensure optimal functionality. Collaborate across Engineering and Operations as Gecko continues to improve internal processes and the robotic platform. You will react promptly to changing situations requiring reconfiguration of equipment for specific jobs, ensuring correct equipment is sent to the inspection, with the ability to effectively communicate the changing status of equipment to all affected parties.What you will doAdhere to company values and safety / equipment protocolsPerform cleaning, maintenance, and testing procedures on the Gecko robotic systems to ensure their successful operation in the fieldManage robot logistics including packing, staging & shipping to customer locationsDocument all activities to ensure robot health and history are readily availableWork collaboratively to troubleshoot robotic systems as well as internal processes to optimize Gecko operationsMaintain a clean, orderly, and safe working environmentTechnologies you will useSalesforceVisual FactoryMiroGoogle WorkspaceAtlassian Suite (Confluence & Jira)SlackAbout youRequired SkillsAt least 1 of the following; Minimum of two years of practical experience with electro-mechanical devicesAssociate degree in relevant engineering or technical disciplineCompletion of technical trade school programMust be a self-starter, able to maintain a high operational tempoSelf-confident, while able to take feedback and conduct yourself in a highly ethical mannerMust possess a positive attitude, rigorous attention to detail, and strong time-management skillsMust be able to work well with others and have communication skills that enable you to work with all levels of staffDemonstrates grit, resiliency, and commitment to getting the job doneWillingness to learn from everything, including failureTeam player who strives to grow with the team and make each other betterPreferred SkillsPrevious leadership or management experienceExperience working within asset management, MES, or related platformsPhysical RequirementsAbility to lift up to 50 pounds repetitivelyAbility to carry 50 pounds, for a distance up to 100 feetAbility to climb stairs while carrying up to 50 poundsAbility to push and/or pull up to 50 pounds consistently, for periods up to 8 hours per dayAbility to stand for up to 8 hours per dayReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Who We AreAt Gecko, our people are our greatest investment. In addition to competitive compensation packages, we offer company equity, 401(k) matching, gender-neutral parental leave, full medical, dental, and vision insurance, mental health and wellness support, ongoing professional development, family planning assistance, and flexible paid time off. Gecko values collaboration, innovation, and partnership, and we believe we do our best work when we're together in person. We’re an office-first culture but understand that sometimes you may need to work from home. Many people are in the office five days a week, others need a bit more flexibility. Ultimately, we care about the outcomes we achieve - and creating a culture of autonomy and trust that enables that impact.Gecko is committed to creating a culture of inclusion and belonging, and we are proud to be an equal opportunity employer.  We believe it is our collective responsibility to uphold these values and encourage candidates from all backgrounds to join us in our mission to protect today’s infrastructure and give form to tomorrow’s. All qualified applicants will be treated with respect and receive equal consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, veteran status, age, or any other protected characteristic per federal, state, or local law. If you are passionate about what you do and want to use your talents to support our critical mission, we’d love to hear from you.

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About the roleWe're looking for a hands-on Senior Product Marketing Manager to join our marketing team and drive product positioning, sales enablement, and go-to-market execution for Taktile's AI-native decisioning platform. This is a senior individual contributor role reporting directly to our Head of Marketing. You'll be our bridge between product innovation and market success, working closely with customers, sales, and product teams to ensure our solutions resonate in the market and drive revenue growth.What you'll doDrive Customer-Centric MessagingSpend significant time analyzing sales calls and customer conversations to understand buyer perspectivesTransform technical features into clear value propositions for risk, fraud, and credit leadersCreate compelling one-pagers, solution briefs, and product pages on our website that drive pipelineDevelop positioning that differentiates us from startup competitors and legacy playersEnable Sales SuccessCreate sales tools based on what actually wins dealsBuild playbooks that accelerate deal velocity and improve win ratesLead Product LaunchesDrive go-to-market strategy for new AI agents and decisioning capabilitiesCoordinate cross-functional teams to ensure successful market adoptionMeasure and optimize launch impact on pipeline and revenueIdentify expansion opportunities based on customer success patternsShape Market StrategySupport analyst relations with Gartner and ForresterContribute to thought leadership on AI in financial decisioningGather competitive intelligence and maintain battlecardsPartner with content marketing on strategic initiativesWhat you'll need5+ years in B2B product marketing, GTM strategy, or management consultingTrack record of driving measurable revenue impact through marketing initiativesExperience with complex enterprise sales cycles in financial services, fintech, or B2B SaaSProven ability to translate technical products into business valueCritical SkillsExceptional writing skills with ability to simplify complex conceptsStrong analytical mindset with focus on data-driven decision makingNatural curiosity and customer empathyExcellent project management and stakeholder collaborationNice to haveExperience with risk decisioning, fraud prevention, or credit underwritingBackground at both startups and scale-upsTechnical understanding of AI/ML conceptsNetwork within financial services or fintech

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Lakera is seeking a Solutions Engineer to accelerate customer success and shape the product experience as we scale. In this customer-facing role, you’ll be the primary technical point of contact through both sales and post-sales implementation. You’ll translate customer needs into solutions, architecting with Lakera’s AI security platform to help enterprises secure their AI stacks and unlock cutting-edge use cases.You’ll work closely with Customer Success, Sales, Product, and Engineering to ensure Lakera delivers on its mission. With your blend of technical expertise, communication skills, and customer empathy, you’ll be at the forefront of AI security innovation.About LakeraLakera is on a mission to secure the era of intelligent computing. We are heading towards a future where AI-powered applications take center stage. Here at Lakera, we're not just dreaming about the future; we're building the security foundation for it. We empower builders, giving them the confidence to navigate this new dynamic landscape and unleash the next phase of innovation. We work with Fortune 500 companies, startups, and foundation model providers to protect them and their users from adversarial misalignment. We are also the company behind Gandalf, the world’s most popular AI security game. If you're eager to be part of a team that's not just keeping pace but setting the pace, Lakera is the right place for you. Let's shape the future together.What You’ll Do:Act as the primary technical point of contact for customers evaluating Lakera. Understand their needs and design solutions that align with their infrastructure using Lakera’s platform.Partner with Customer Success to plan and execute post-sales implementations, ensuring customers onboard quickly and realize value from the platform.Develop and maintain technical documentation and guides to streamline pre- and post-sales workflows.Support product configuration and deliver minor technical changes required for customer implementations.Feed customer feedback directly into Product and Engineering, helping shape the roadmap and ensuring the platform evolves with real-world needs.Lay the foundation for a scalable Solutions Engineering function by building playbooks and repeatable best practices.What You’ll Bring:5+ years of experience as a Solutions Engineer, Sales Engineer, Solutions Architect, or similar role.A track record of managing relationships with large, complex organizations, preferably with a deeply technical enterprise product.Proficiency coding in the Python and Javascript ecosystems.A track record of enabling large scale implementations in at least one of the hyperscalers (AWS,GCP, Azure). Preferred experience with Docker, Kubernetes, and Terraform.An understanding of and experience navigating security, compliance, and IT processes and requirements when implementing B2B products at large enterprises.Strong written and verbal communication and interpersonal skills with a comfort presenting in front of customers 1:1, in small groups, and at large conference venues..A track record of working directly with customers of varying sizes, including large enterprises.An organized, self-starter approach with an eye for finding creative ways to get projects to the finish line.A passion for what AI can do for the good of humanity and a desire to ensure that it is implemented in a secure and ethical way.Comfortable in a small and fast moving startup environment.Location: San Francisco.Logistics: Tuesday and Wednesday in office. We’re excited about candidates who want to contribute to our in-office culture.Deadline to apply: None. Applications will be reviewed on a rolling basis.Compensation and Benefits: Our total compensation package is a blend of salary, equity and benefits.We are committed to paying fairly and aim for these three elements collectively to be highly competitive with market rates. Equity - On top of this position's compensation, equity will be a major component of the total compensation. We aim to offer higher-than-average equity compensation for a company of our size and communicate equity amounts at the time of offer issuance.Benefits:Equity package.Comprehensive health, dental, and vision insurance.401k plan.Paid parental leave.Unlimited PTO.Health, wellness, and commuter benefits.👉 Let's stay connected! Follow us on LinkedIn, Twitter & Instagram to learn more about what is happening at Lakera.ℹ️ Join us on Momentum, the slack community for AI Safety and Security everything.❗To remove your information from our recruitment database, please email privacy@lakera.ai.

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About Glean: Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence. Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.About the Role: Glean is looking for a talented multitasking Technical Escalation Manager to join our rapidly expanding, venture-backed startup.  We are building a modern knowledge assistant personalized to every employee in your organization, making all information within your company accessible, contextual, and fresh. Our team works hard and plays hard. We are professional, creative, passionate, and most importantly - customer-obsessed. Technical Escalation Manager is a critical role within our organization, responsible for overseeing the resolution of complex technical issues escalated by customers. This position requires a blend of technical expertise, customer-focused problem-solving, and strong communication skills. The Technical Escalation Manager will work closely with customers, support teams, and engineering to ensure that escalated issues are resolved efficiently and effectively, thereby enhancing customer satisfaction and product reliability. You will: Manage Technical Escalations: Serve as the primary point of contact for escalated technical issues from customers, ensuring thorough understanding and documentation of the problem. Lead the investigation of escalated cases, coordinating with engineering and support teams to diagnose and resolve issues. Cross-Functional Collaboration: Collaborate with Product Management, Engineering, and Quality Assurance teams to identify root causes of technical problems and implement solutions. Facilitate regular meetings with stakeholders to discuss ongoing escalations and resolution strategies. Customer Communication: Maintain direct communication with customers throughout the escalation process, providing regular updates and managing expectations. Gather customer feedback and insights during the resolution process to ensure their needs are met. Root Cause Analysis: Conduct thorough analyses of technical issues to identify underlying causes, documenting findings and recommending improvements to prevent recurrence. Work with engineering teams to develop and implement long-term solutions based on root cause analysis. Documentation and Knowledge Management: Create and maintain comprehensive documentation of escalated issues, resolutions, and best practices. Contribute to the development and improvement of internal knowledge base articles and training materials. Process Improvement: Analyze trends in technical escalations to identify areas for process enhancement, efficiency gains, and customer experience improvements. Recommend and implement changes to escalation processes and workflows based on data-driven insights. Reporting and Metrics: Track and report key performance metrics related to technical escalations, including response times, resolution times, and customer satisfaction scores. Prepare regular updates for senior management on escalation trends, challenges, and resolutions. Training and Mentoring: Mentor and train support team members on best practices for managing technical escalations and troubleshooting complex issues. Lead training sessions to enhance team capabilities in technical problem-solving and customer communication. Customer Advocacy: Act as a voice for the customer within the organization, ensuring their technical needs and concerns are prioritized in product development and enhancements. Build and maintain strong relationships with key customers to enhance loyalty and trust. About you: Problem solving: technical problem-solving skills including the ability to troubleshoot and isolate issues to their root cause Ability to debug issues including searching & reading application logs, analyzing stack traces and browser trace files Experience in at least one of the following disciplines: Customer Solutions Engineering, Support Engineering, Professional Services Hands-on experience in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations Experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure Must have experience in troubleshooting REST API issues Working experience on SSO, SAML, and OAuth along with network troubleshooting Able to fully document issues you manage and contribute to the support knowledge base Nice to have Knowledge of SQL/database, Basic Kubernetes, Intermediate/Advanced Linux Experience in using Github, Jira & Confluence Basic knowledge of LLM’s and how GPT works Location:  This role is hybrid (3 days a week in our Bangalore office) Compensation & Benefits: Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. #LI-Hybrid

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About RobinRobin is on a mission to rebuild the legal industry — starting with making contracts simple for everyone. We are a pioneer in Legal AI, built on proprietary models, licensed data, and deep partnerships with Anthropic and AWS. Since 2019, we’ve expanded our footprint to 4 continents and have been supporting many of the world’s most successful businesses, including GE, Pfizer, KPMG, and UBS.About this roleThis role is part of our Legal Team with the aim to expand the scope into Legal Engineering and Implementation in the future. Initially, it will involve working directly with investment teams at some of the world’s largest private equity and debt funds, financial institutions and corporates as they explore transaction opportunities. As an experienced legal professional, you will have responsibility for reviewing and negotiating a suite of certain contracts. In addition, Robin offers fantastic opportunities for personal career development in a variety of areas alongside traditional legal work.This role will suit an experienced legal professional (whether a qualified solicitor or paralegal) who might be considering a position within a legal team at an investment bank, fund, asset management company or alternative legal service provider, focusing on contract review. At Robin we are proud to call a large number of these institutions our clients, and our core transactional work covers many of the same areas and document types – but we work in a much more modern, creative and flexible way! #LI-SA1What you'll doReviewing and negotiating contracts such as confidentiality agreements, engagement letters and release letters, using a combination of Robin’s AI technology and your own legal experience.Once the team is further established, reviewing the work of junior team members and assisting with their professional development and ongoing training (all of which will also be available to you).Testing Robin’s technology products and feeding back issues, bugs and areas for improvement to our engineering and machine learning teams.To carry out any other duties as may reasonably be requiredQualificationsYou will have at least 3+ years’ experience drafting, reviewing and negotiating the core transactional documents regularly encountered by our clients (including confidentiality agreements, engagement letters and release letters). You will have previously worked with private equity, asset management or hedge fund clients, whether in-house, at a service provider or at a law firm, and will understand typical fund transaction structures and timelines.You will enjoy taking the initiative and seeking answers to interesting practical and legal issues. You will be both technical and commercial, both in the practice of law and outside of it. Last (but certainly not least), you will be motivated by working in a fast-paced, diverse and intellectually challenging environment where collaboration between lawyers and non-lawyers is essential to achieving results.What’s in it for youSalary: Competitive Hybrid schedule: We offer a flexible working schedule. #LI-HYBRIDEquity package: Generous equity scheme - everyone gets to be an owner of Robin AI!Annual leave: 20 days PTO, in addition to the public holidays observed in the South Africa.Growth opportunities: We prioritise promotions for high performers and help you to progress your career.What’s it like working at Robin?Our culture and values attract people who are creative, resourceful, and share our passion for excellence. At Robin, you're encouraged to push yourself and empowered to take risks. We support each other to think big, try new ideas, and navigate uncertainty. Whether you're at our headquarters or one of our worldwide offices, you'll find a world of opportunities to grow, thrive, and make a meaningful impact. See what life is like at Robin.Diversity, Equity and Inclusion at RobinWe are committed to building one of the most diverse technology companies in the world. As of 2024, more than 30% of our employees come from ethnic minority backgrounds, and 51% of roles are held by women. We know that transforming the legal industry requires diverse perspectives, so we're creating an environment where innovation thrives through inclusion.Robin operates a direct hiring model and any speculative CVs shared via agencies will be treated as a gift.

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About RobinRobin is on a mission to rebuild the legal industry — starting with making contracts simple for everyone. We are a pioneer in Legal AI, built on proprietary models, licensed data, and deep partnerships with Anthropic and AWS. Since 2019, we’ve expanded our footprint to 4 continents and have been supporting many of the world’s most successful businesses, including GE, Pfizer, KPMG, and UBS.About this roleThis role is part of our Legal Team with the aim to expand the scope into Legal Engineering and Implementation in the future. Initially, it will involve working directly with investment teams at some of the world’s largest private equity and debt funds, financial institutions and corporates as they explore transaction opportunities. As an experienced legal professional, you will have responsibility for reviewing and negotiating a suite of certain contracts. In addition, Robin offers fantastic opportunities for personal career development in a variety of areas alongside traditional legal work.This role will suit an experienced legal professional (whether a qualified solicitor or paralegal) who might be considering a position within a legal team at an investment bank, fund, asset management company or alternative legal service provider, focusing on contract review. At Robin we are proud to call a large number of these institutions our clients, and our core transactional work covers many of the same areas and document types – but we work in a much more modern, creative and flexible way! #LI-SA1What you'll doReviewing and negotiating contracts such as confidentiality agreements, engagement letters and release letters, using a combination of Robin’s AI technology and your own legal experience.Once the team is further established, reviewing the work of junior team members and assisting with their professional development and ongoing training (all of which will also be available to you).Testing Robin’s technology products and feeding back issues, bugs and areas for improvement to our engineering and machine learning teams.To carry out any other duties as may reasonably be requiredQualificationsYou will have at least 1+ years’ experience drafting, reviewing and negotiating the core transactional documents regularly encountered by our clients (including confidentiality agreements, engagement letters and release letters). You will have previously worked with private equity, asset management or hedge fund clients, whether in-house, at a service provider or at a law firm, and will understand typical fund transaction structures and timelines.You will enjoy taking the initiative and seeking answers to interesting practical and legal issues. You will be both technical and commercial, both in the practice of law and outside of it. Last (but certainly not least), you will be motivated by working in a fast-paced, diverse and intellectually challenging environment where collaboration between lawyers and non-lawyers is essential to achieving results.What’s in it for youSalary: Competitive Hybrid schedule: We offer a flexible working schedule. #LI-HYBRIDEquity package: Generous equity scheme - everyone gets to be an owner of Robin AI!Annual leave: 20 days PTO, in addition to the public holidays observed in the South Africa.Growth opportunities: We prioritise promotions for high performers and help you to progress your career.What’s it like working at Robin?Our culture and values attract people who are creative, resourceful, and share our passion for excellence. At Robin, you're encouraged to push yourself and empowered to take risks. We support each other to think big, try new ideas, and navigate uncertainty. Whether you're at our headquarters or one of our worldwide offices, you'll find a world of opportunities to grow, thrive, and make a meaningful impact. See what life is like at Robin.Diversity, Equity and Inclusion at RobinWe are committed to building one of the most diverse technology companies in the world. As of 2024, more than 30% of our employees come from ethnic minority backgrounds, and 51% of roles are held by women. We know that transforming the legal industry requires diverse perspectives, so we're creating an environment where innovation thrives through inclusion.Robin operates a direct hiring model and any speculative CVs shared via agencies will be treated as a gift.

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About Mistral At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life. Our offerings include le Chat, the AI assistant for life and work, and le Plateforme, giving you everything you need to deploy AI solutions with complete control. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between France, USA, UK, Germany and Singapore. We are creative, low-ego and team-spirited. Join us to be part of a pioneering company shaping the future of AI. Together, we can make a meaningful impact. See more about our culture on https://mistral.ai/careers. Role Summary  • As our AI Solution Architect, Deployment, you'll be the catalyst driving the adoption and scaling of cutting-edge AI solutions. It's a purely IC role.• You'll work at the intersection of innovation and impact, empowering businesses to leverage GenAI for transformative results.• You'll guide companies in integrating GenAI solutions, making AI a tangible part of their operations.• You'll drive the scaling of GenAI technologies, ensuring seamless transitions from concept to production.• You'll partner closely with our product and science teams to deliver state-of-the-art AI solutions tailored to client needs.• You'll tackle complex business problems with AI, delivering measurable outcomes and strategic advantages.• You'll contribute to the evolution of AI technology, influencing how businesses operate and compete in the modern world.• You will travel approximately 30 to 60% of your time.• Your role will involve spending time at the client’s office. What you will do Delivering value to the customers• Execute on effective technical discovery to understand potential clients' needs, challenges, and desired outcomes in collaboration with Account Executives.• Contribute to effectively identifying, qualifying, and disqualifying opportunities where Mistral solutions can unlock the most value for the customer. • On the project, Influence evaluation criteria and gain control of evaluations and the evaluation process• Create a strategic vision for the customer on the project, based on a deep understanding of their strategy, desired positive business outcomes, and required capabilities.   Product deployment• Guide and support customers in deploying our models and products into their infrastructure.• Work closely with customers to deploy relevant solutions according to their specific requirements.• Regularly liaise with the product and technical teams to relay feedback and suggest improvements.• Develop custom features for customers as needed. Project management• Define and track success metrics of the POC being rolled out at customers.• Operate as a program leader, leveraging internal Mistral teams (Applied Engineers) as well as teams on the customer side to make sure project moves forward. About you • You hold a degree in a relevant scientific field (e.g., Computer Science, Data Science, Engineering, etc.).• You have been involved in a customer facing role• You have strong project & stakeholder management skills• You are proficient in developing custom prototypes using frameworks in Python or Javascript• You have foundational knowledge in AI/ML/Data science• You have ability to connect technology and business value • You are result driven and resilient Ideally you have:Familiarity with sales qualification concepts What we offer 💰 Competitive cash salary and equity🚑 Healthcare: Medical/Dental/Vision covered👴🏻 401K: 6% matching🚴 Transportation: Reimburse office parking charges, or $120/month for public transport💡 Coaching: we offer BetterUp coaching on a voluntary basis🥎 Sport: $120/month reimbursement for gym membership🥕 Meal voucher: $400 monthly allowance for meals

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Why HarveyAt Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.This is a rare chance to help build a generational company at a true inflection point. With 500+ customers in 50+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.At Harvey, the future of professional services is being written today — and we’re just getting started.Role OverviewAs a Majors Customer Success Manager, you’ll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies and premier asset managers. This position is pivotal in ensuring our customers not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes, providing expert industry advice and shaping Harvey’s product roadmap.What You'll DoClient Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.Strategic Implementation: Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions.Customer Health Monitoring: Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention.Training & Enablement: Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.Advocacy and Engagement: Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations.Feedback Loop: Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services.What You HaveExtensive background in strategic customer success or account management at Enterprise SaaS, legal (big law or in-house or in-house) or top tier management consulting firms.Native or business-level fluency in both Spanish and English, with the executive presence to engage senior stakeholders in either language.History and comfort conducting change management and wide-scale adoption for large technology projects.Excellent communication and strategic planning skills, and a capability of influencing stakeholders at every level, including at the executive level.Results driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly.A strong commitment to be collaborative and proactive with a team-first mentality.Please find our UK applicant privacy notice here.Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing interview-help@harvey.ai.

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About UsHippocratic AI is developing the first safety-focused Large Language Model (LLM) for healthcare. Our mission is to dramatically improve healthcare accessibility and outcomes by bringing deep healthcare expertise to every person. No other technology has the potential for this level of global impact on health.Why Join Our TeamInnovative mission: We are creating a safe, healthcare-focused LLM that can transform health outcomes on a global scale.Visionary leadership: Hippocratic AI was co-founded by CEO Munjal Shah alongside physicians, hospital administrators, healthcare professionals, and AI researchers from top institutions including El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft and NVIDIA.Strategic investors: We have raised a total of $278 million in funding, backed by top investors such as Andreessen Horowitz, General Catalyst, Kleiner Perkins, NVIDIA’s NVentures, Premji Invest, SV Angel, and six health systems.Team and expertise: We are working with top experts in healthcare and artificial intelligence to ensure the safety and efficacy of our technology.For more information, visit www.HippocraticAI.com.We value in-person teamwork and believe the best ideas happen together. Our team is expected to be in the office five days a week in Charlotte, NC. Location: WeWork Stonewall StationAddress: 615 S College St, Charlotte, NC 28202 About the RoleWe are seeking a dynamic and experienced Solution Architect to drive the integration and deployment of our advanced AI agents across healthcare organizations — including payors, providers, and digital health companies. In this role, you will partner directly with customers to deeply understand their operational workflows, identify and translate their technical requirements into effective AI-powered conversations, and guide them through setting up integrations and deploying agents.You will serve as the technical backbone of our client relationships. From defining integration requirements to building and launching conversational AI agents that enhance patient care, you will have a pivotal impact on our product, customer success, and ultimately, patient outcomes.Key ResponsibilitiesCustomer Workflow Discovery: Partner with customers to analyze and document their operational workflows, translating these into integration specifications and AI conversation designs.Integration Architecture: Define, document, and drive the technical architecture required to connect our solutions with client EHR systems, CRMs, population health tools, and other relevant platforms.AI Agent Design & Deployment: Design, customize, and deploy modular, scalable AI agents that align with the customer’s unique needs and use cases.Technical Project Leadership: Lead and manage the technical post-sale implementation process, acting as the primary technical contact and ensuring a seamless deployment.Cross-Functional Collaboration: Work closely with engineering, product, machine learning, clinical, and sales teams to develop solutions to meet our customer’ needs.Tooling & Process Automation: Develop reusable tooling, playbooks, and repeatable frameworks to improve implementation scalability and efficiency.QualificationsBachelor's or Master's degree in Computer Science, Business or a related fieldMinimum of 5 years of experience in healthcare implementation or product management.Minimum of 5 years of experience integrating with enterprise EHRs (Epic, Cerner, Athena, etc.) or payers / digital health companies.Familiarity with healthcare data and interoperability standards (such as FHIR, HL7v2, etc.).Experience with ancillary healthcare integrations, including population health systems, CRM, ERP, etc.Proven ability to cultivate strong customer relationships and deliver exemplary product support.Demonstrated proficiency in translating external stakeholder needs into internal product requirements.Preferred QualificationsComfortable reading and debugging Python.Start-up experience preferred.***Be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process. If anything appears suspicious, stop engaging immediately and report the incident.

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MetaviewMetaview is re-engineering hiring with AI at the core. Thousands of companies already use Metaview to accelerate their recruiting workflows, remove toil, and make hiring decisions with more precision.Our AI Assistant for Recruiting is used by over 3000 companies around the world, and already makes recruiting flows drastically more efficient. But efficiency is just the starting point: the data we're capturing will enable us to build the AI platform that recognizes talent better than any human ever could.Metaview was founded by Siadhal and Shahriar after their experiences scaling Uber and Palantir. We're growing 5x YoY, backed by phenomenal investors in the US and Europe, our customers are raving fans of the product, and our innovation has been covered in Forbes, TechCrunch, and The Times.The teamWe're here to do the best work of our lives, and are immersed in our work.We optimize for rate-of-learning. Watch the clock, not the calendar.We're direct and actively-transparent in how we communicate and share progress. This means we all have the context and information required to help each other excel.The roleYou’ll play a key role in building and improving how Metaview grows. You’ll work closely with our Co-founder-CEO and GTM leaders to design and run the systems, processes, and strategies that help our revenue teams succeed. This isn’t a back-office role—you’ll be hands-on, identifying the best opportunities to make a real impact.Your scope will span four pillars:Strategy & Execution — Find and fix friction points in our sales and revenue processes. Work with leadership to deliver important projects and step in where needed.Systems & Data — Manage our GTM tech stack, keep data clean, automate workflows, and build dashboards.Analytics & Forecasting — Build models and forecasts, help with territory planning, and support leadership with compensation and growth planning.Enablement & Innovation — Run GTM reviews, set and track KPIs, keep teams aligned, and use AI to improve efficiency.You5+ years experience, including time in GTM or revenue operations roles at a high-growth B2B startup.Have excelled in high-growth, high-performance environments and know what outstanding execution looks like.Highly analytical and structured in your approach, able to break down complex problems and design practical, effective solutions.A systems thinker who seeks out and uses the latest tools to give yourself and your teams leverage, with some exposure to GTM systems and working with data.Deeply understand revenue motions (inbound, outbound, SMB, mid-market, enterprise) and can design GTM processes that drive significant improvements in conversion and efficiency.Outstanding communicator, equally effective at troubleshooting CRM workflows as advising leadership on GTM structure.Consistently set a high standard for operational cadence, accountability, and cross-functional alignment.Take full ownership, hold yourself and others to a high bar, and elevate the performance of those around you.Bring exceptional energy, curiosity, and adaptability to fast-moving, ambiguous environments where playbooks are still being written.What’s in it for you A career defining role: work shoulder to shoulder with the CEO, influencing decisions that shape the trajectory of the business (30 → 100+ and beyond.)Autonomy to own the GTM stack, build forecasting and analytics muscle, and integrate cutting-edge AI tooling.Generous equity in a Series B startup that has grown 5x in the last year.

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Who are we?Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers.Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.Join us on our mission and shape the future!Why this role?We’re looking for an experienced machine learning researcher / engineer who can help us push the frontiers of agentic LLM systems. As a part of the team, you will help drive exploration and development of agentic techniques and have the opportunity to build the models that power our agentic solutions. Agentic LLM systems are being deployed widely across enterprise companies including through Cohere’s North platform. In this role, you’ll be working with a team developing new strategies for training models for advanced agent capabilities including reasoning, tool use, and memory. This includes developing data-generation techniques for post-training (SFT and RL*) Cohere’s models. Model advancements have direct impacts on North and other Cohere products creating an exciting opportunity where core model development leads to direct product advancements.Please Note: We have offices in London, Toronto, San Francisco, and New York, but we also embrace being remote-friendly! Our preference for this role is that you are based in Eastern Time, New York office, remote or hybrid works!As a Member of Technical Staff for Agents Modeling you will:Design and develop novel agentic solutionsImprove upon SOTA on hard agentic tasksResearch the next-generation of on-line learning-from-experience self-improvementWork with partner teams (Reasoning, Post-training, Pre-training, etc.) to improve performance of agentic systemWork with an amazing team of researchers and engineers pushing the boundariesYou may be a good fit if you have:Have a PhD in computer science or related field or similar industry research experienceStrong software engineering skillsProficiency in Python and experience with ML-related code (e.g., pytorch, numpy, etc.)Experience with LLMs and agentic frameworksExperience with post-training LLMs (SFT, PEFT, or RL*)Experience with building synthetic data generation pipelinesIf some of the above doesn’t line up perfectly with your experience, we still encourage you to apply! If you want to work really hard on a glorious mission with teammates that want the same thing, Cohere is the place for you.We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.Full-Time Employees at Cohere enjoy these Perks:🤝 An open and inclusive culture and work environment 🧑‍💻 Work closely with a team on the cutting edge of AI research 🍽 Weekly lunch stipend, in-office lunches & snacks🦷 Full health and dental benefits, including a separate budget to take care of your mental health 🐣 100% Parental Leave top-up for 6 months for employees based in Canada, the US, and the UK🎨 Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement🏙 Remote-flexible, offices in Toronto, New York, San Francisco and London and co-working stipend✈️ 6 weeks of vacationNote: This post is co-authored by both Cohere humans and Cohere technology.

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About the TeamThe Technical Success team is responsible for the customer experience on both the OpenAI API platform as well as the ChatGPT business product, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.About the RoleWe are seeking a Solutions Engineer to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with Mid Market/Enterprise Sales, Security, and Product teams.This role is based in Tokyo, Japan. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employeesIn this role, you will:Deliver an exceptional pre-sales customer experience.Provide technical expertise in the pre-sales process, outlining the value proposition, clarifying technical requirements, and answering product-related questions.Demonstrate how the ChatGPT business product can provide solutions to customers’ business needs and deliver value, including (but not limited to) demos, use case scoping, and proof of concepts.Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g. trust portal), and escalating complex requirements to the appropriate teams.Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.Develop and nurture strong customer relationships during the evaluation and purchasing process.Foster customer advocacy and represent the voice of the customer with internal teams, gathering and relaying customer feedback and identifying themes across customers to incorporate into product planning.Collaborate closely with the Sales and GRC teams to ensure a seamless pre-sales experience.You might thrive in this role if you: Have 7+ years of experience in a Solutions Engineer (or similar) role, managing relationships with large, global, and complex organizations, preferably working with a technical enterprise product.Are fluent in both Japanese and English, as this is essential for partnering with customers, providing technical expertise, demonstrating value, and collaborating effectively with teams at headquarters.Have a solid track record of delivering and scaling an exceptional pre-sales customer experience.Have experience providing higher level security and compliance support as well as a thorough understanding and knowledge of IT security principles and customer requirements for similar technical B2B SaaS products.Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.Are personally committed to fostering the safe and ethical evolution of AI.About OpenAIOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.OpenAI Global Applicant Privacy PolicyAt OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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About RobinRobin is on a mission to rebuild the legal industry — starting with making contracts simple for everyone. We are a pioneer in Legal AI, built on proprietary models, licensed data, and deep partnerships with Anthropic and AWS. Since 2019, we’ve expanded our footprint to 4 continents and have been supporting many of the world’s most successful businesses, including GE, Pfizer, KPMG, and UBS.What will you do as a Support Associate?As a Support Associate, you'll be the first point of contact for our users, addressing product and user issues efficiently. You'll manage support tickets, troubleshoot problems, and ensure timely resolution collaborating with Product and Engineering teams when necessary to resolve problems. Your role is crucial in maintaining customer satisfaction and providing valuable feedback to improve our product.Your day-to-day responsibilities:Respond to and resolve support tickets within established KPI resolution timeframesTroubleshoot and diagnose issues with using our AI-powered legal intelligence platformManage customer communications through HubSpot and other support channelsCategorise and triage incoming requests to appropriate teams when necessaryDocument common issues and solutions to build our knowledge baseProvide product feedback to our Product and Engineering teamsMonitor support metrics and prepare regular reports on customer satisfactionIdentify opportunities for improving the customer experienceIdeally, you should have the following qualifications:1-2 years of experience in a customer-facing support roleExperience with ticketing systems and tools, preferably HubSpotStrong troubleshooting and problem-solving abilitiesExperience with SaaS products (legal tech experience is a plus)Ability to explain technical concepts in simple termsExcellent written and verbal communication skillsDetail-oriented with strong organisational skillsAdaptability and willingness to learn in a fast-paced environmentAbility to manage multiple tasks simultaneously, prioritise work effectively, and meet deadlines.Tech curious and product savvy. Any programming background (HTML/CSS, SQL, Python, etc.) is an advantage but NOT requiredWhat’s in it for youSalary: CompetitiveEquity package: Generous equity scheme - everyone gets to be an owner of Robin AI!Annual leave: 20 days PTO, in addition to the public holidays observed in the South Africa.Growth opportunities: We prioritise promotions for high performers and help you to progress your career.What’s it like working at Robin?Our culture and values attract people who are creative, resourceful, and share our passion for excellence. At Robin, you're encouraged to push yourself and empowered to take risks. We support each other to think big, try new ideas, and navigate uncertainty. Whether you're at our headquarters or one of our worldwide offices, you'll find a world of opportunities to grow, thrive, and make a meaningful impact. See what life is like at Robin.Diversity, Equity and Inclusion at RobinWe are committed to building one of the most diverse technology companies in the world. As of 2024, more than 30% of our employees come from ethnic minority backgrounds, and 51% of roles are held by women. We know that transforming the legal industry requires diverse perspectives, so we're creating an environment where innovation thrives through inclusion.Robin operates a direct hiring model and any speculative CVs shared via agencies will be treated as a gift.

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About you:create user interfaces that are efficient, effective, and delightful, and believe that getting it right mattersgo from 0 → 1 on an idea before breakfastalways learninghave undeniable real-world proof-of-talent you can share with usbelieve in manifesting the future of physical engineeringAbout us:We are building an engineering AGI. We founded P-1 AI with the conviction that the greatest impact of artificial intelligence will be on the built world—helping mankind conquer nature and bend it to our will. Our first product is Archie, an AI engineer capable of quantitative and spatial reasoning over physical product domains that performs at the level of an entry-level design engineer. We aim to put an Archie on every engineering team at every industrial company on earth.Our founding team includes the top minds in model-based engineering, deep learning, and the industries that are our customers. We just closed a $23 million seed round led by Radical Ventures that includes a number of other AI and industrial luminaries. We invite you to join our team of the world’s best engineers and AI researchers, building AI’s most impactful use case.In summary:we are on a missionmultiple hats is the normno politics, low bureaucracyfast, data-driven decision-making; velocity and agility are everythingbelieve in manifesting the future of physical engineeringAbout the role:We are a small team tackling an ambitious problem. If we are successful, it will change the course of history. As such we have a very high talent bar and are looking for people who have done something remarkable.This role is for an exceptional frontend developer who shares our belief that nailing the user interface and user experience will be essential for delivering on our mission and winning the loyalty of our users. We are enlisting a world-class designer to work alongside you to get the look & feel right as well.Since wearing many hats is the norm, you’ll be involved in architecture, backend, and infrastructure definition as required.This role can be either remote (based in US or Canada and with existing work authorization) or based in our SF office. If you are remote, you should plan to spend one week out of six co-working with the rest of the company in our SF office. We will support relocation for candidates interested in moving to SF.Interview process:Initial screening - with Head of Talent (30 mins)Hiring manager interview - with co-founder & Head of Engineering (45 mins)Programming interview based around modifying a frontend (60 mins)Bring your own dev environment and toolsCulture fit / Q&A - with co-founder & CEO (30 mins)

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Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability.Be part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.About the Role:We're seeking a talented Product Design Director to lead design work across our AI Cloud experiences, both IaaS and Managed AI Services. In this role, you'll partner with XFN teams and leverage your multidisciplinary skills to define and deliver delightful experiences and launch new products. Your team already includes 4 designers. Join us and build something amazing.What You'll Be Working On:Player-coach role leading Product Design across the Crusoe Cloud portfolio: Be a champion for our users, with a deep understanding of their needsConsistently deliver delightful, high craft, user-centered solutions that meet our user’s needs while also unlocking our business goalsLead the end-to-end design process for features large and small, as well as 0-1 launchesInfluence product direction and strategy through research, storytelling and design thinkingCollaborate with product managers and GTM teams to define feature requirements and user storiesConduct user research and usability testing to inform design decisionsCommunicate design ideas at various stages using wireframes, flow diagrams, storyboards, prototypes, and high-fidelity mockupsDeliver clean, detailed design specs that engineering is ready to work off ofParticipate in design critiques and provide constructive feedback to team membersHelp with hiring and establishing a design culture within the companyContribute to and leverage our design systemWhat You'll Bring to the Team:10+ years of experience in Product or UX Design, managing a team of designers with a player-coach approachStrong portfolio demonstrating end-to-end and technical user-centric product design experience, leading to positive impact on business metricsProficiency in Figma as well as related design and prototyping toolsStrong strategic thinking and ability to turn visions into concepts and designsSolid written and visual storytelling skills to drive alignment and excitementHands-on experience with GenAI product design for technical audiences, demonstrated personal interest in incorporating GenAI into your own Product Design playbookMust be able to pass a background checkEmbody the company valuesBenefits:Industry competitive payRestricted Stock Units in a fast growing, well-funded technology companyHealth insurance package options that include HDHP and PPO, vision, and dental for you and your dependentsEmployer contributions to HSA accountsPaid Parental LeavePaid life insurance, short-term and long-term disabilityTeladoc401(k) with a 100% match up to 4% of salaryGenerous paid time off and holiday scheduleCell phone reimbursementTuition reimbursementSubscription to the Calm appMetLife LegalCompany paid commuter benefit; $300 per monthCompensation RangeCompensation will be paid in the range of up to $230,000 -$287,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

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Company Summary:Slang.ai is redefining customer engagement through conversational AI, making every interaction seamless and efficient. Our mission is to transform the restaurant industry by providing the ultimate voice AI solution for consistently outstanding customer experiences. At Slang.ai, we foster a culture of innovation, inclusivity, and growth, ensuring that every "Slangsta" (employee) feels valued and connected to our broader AI driven impact. What Your Experience Will Be: This scope of work defines the responsibilities and deliverables for a fullstack software engineering contractor supporting Slang's development. The contractor will focus primarily on implementing robust, scalable backend services in Kotlin while occasionally contributing to frontend features in TypeScript/React, all powering conversational solutions for full-service restaurants. Why You Belong Here & How You Will Grow:At Slang.ai, you believe that trust is a foundational layer to any relationship starting internally and through your touch points with each prospect.  We cultivate a culture where every Slangster has a deep sense of pride in their achievements with humility. Our team is collaborative, supportive, and driven by shared goals fostering an abundance mindset in addition to belonging and inclusivity. We offer experiences and benefits designed to foster a sense of community both within and outside the organization. Learner Fervor represents our strongest attribute for growth, as we challenge each employee to take every opportunity to learn especially when it's hard. You will grow not only as a professional but also as an individual. We support and foster opportunities for learning and development, aligning with your career aspirations. From weekly team trainings to 1:1 coaching sessions with your manager or peers, company wide workshops, we will help your journey in finding purpose in your work and achieving your fullest potential. Core Responsibilities Fullstack DevelopmentDesign and implement backend services using Kotlin and the JVM ecosystem (primary focus)Develop GraphQL queries and mutations for client-server communicationContribute to React frontend components and features as neededCreate modular, testable code following domain-driven design principlesImplement proper error handling, logging, and graceful degradation patternsWrite comprehensive unit and integration tests across the stack Data Modeling and StorageDesign and implement Firestore data models that optimize for performance and maintainabilityCreate efficient data access patterns and queriesImplement data migration scripts and schema evolution strategiesEnsure data consistency and integrity across distributed systemsDesign GraphQL schemas that effectively represent domain models Telephony and AI IntegrationsDevelop and maintain integrations with Twilio for voice and messaging capabilitiesImplement Dialogflow conversational flows and webhook handlersCreate fault-tolerant communication between telephony providers and internal servicesHandle edge cases and error scenarios in telephony workflowsImplement retry logic and circuit breaker patterns for external service calls Frontend Development (as needed)Implement React components using TypeScriptIntegrate frontend with GraphQL APIsEnsure responsive and accessible UI implementationsWrite unit tests for React componentsCollaborate with product team on user experience improvements Cloud Services IntegrationDevelop containerized applications using DockerDeploy and manage services on Google Cloud PlatformEnsure services follow cloud-native best practices for scalability and resilienceIntegrate with GCP services (Cloud Functions, Pub/Sub, etc.) as requiredProvision new infrastructure using Terraform as needed under the guidance of platform engineering Observability and MonitoringImplement comprehensive logging, metrics, and tracingCreate dashboards and alerts for service health monitoringDevelop diagnostic tools to aid in troubleshooting production issuesEnsure all services provide actionable insights into their behavior and performance Timing and AvailabilityExpected commitment: 40 hours per week. Time off requests can be made to your manager with proper noticeRequired overlap with EST business hours: minimum 4 hours daily (12:30 p.m. ET -  4:30 p.m. ET) Attendance at key meetings: daily standup (1:00 - 1:30 p.m. ET), cycle planning, retrospectives  DeliverablesCode and DocumentationProduction-ready Kotlin backend code following established coding standardsTypeScript/React frontend code when assigned frontend tasksGraphQL schema documentation and query examplesTechnical design documents for new features and architectural changesContribute to code reviews for team members' pull requests and submit your code for code reviewsAutomated test suites with adequate code coverage for backend servicesFrontend component tests for any UI work deliveredIntegration tests for all external service dependenciesBug fixes and issue resolution within agreed SLAs Collaboration and CommunicationParticipate in daily standups and bi-weekly cycle planning sessionsCollaborate with Platform & Data pods on shared initiativesProvide technical input during architecture discussionsShare knowledge and progress on work during weekly Show & Tell sessionsAfter ramping up, mentor junior/mid-level engineers through code reviews and pair programming sessionsProvide regular status updates on assigned tasksCommunicate technical trade-offs and implementation optionsDocument technical decisions and their rationaleParticipate in cross-functional meetings as needed Technical StandardsFollow Kotlin idioms and best practices for backend developmentUse TypeScript effectively with proper type safety for frontend workUse dependency injection and maintain loose couplingWrite self-documenting code with meaningful variable and function namesMaintain consistent code formatting using agreed-upon linter