Software Engineer, macOS Core Product - Virginia Beach, USA
Work alongside machine learning researchers, engineers, and product managers to bring AI Voices to customers for diverse use cases. Deploy and operate the core machine learning inference workloads for the AI Voices serving pipeline. Introduce new techniques, tools, and architecture to improve performance, latency, throughput, and efficiency of deployed models. Build tools to identify bottlenecks and sources of instability, then design and implement solutions addressing the highest priority issues.
Software Engineer, macOS Core Product - Rialto, USA
Work alongside machine learning researchers, engineers, and product managers to bring AI Voices to their customers for diverse use cases. Deploy and operate the core ML inference workloads for the AI Voices serving pipeline. Introduce new techniques, tools, and architecture to improve the performance, latency, throughput, and efficiency of deployed models. Build tools to gain visibility into bottlenecks and sources of instability and design and implement solutions to address the highest priority issues.
Software Engineer, macOS Core Product - Waco, USA
Work alongside machine learning researchers, engineers, and product managers to bring AI Voices to customers for a diverse range of use cases. Deploy and operate the core ML inference workloads for the AI Voices serving pipeline. Introduce new techniques, tools, and architecture to improve the performance, latency, throughput, and efficiency of deployed models. Build tools to provide visibility into bottlenecks and sources of instability, and design and implement solutions to address the highest priority issues.
Software Engineer, macOS Core Product - Dublin, Ireland
Work alongside machine learning researchers, engineers, and product managers to bring AI Voices to customers for a diverse range of use cases. Deploy and operate the core ML inference workloads for the AI Voices serving pipeline. Introduce new techniques, tools, and architecture to improve the performance, latency, throughput, and efficiency of deployed models. Build tools to provide visibility into bottlenecks and sources of instability and design and implement solutions to address the highest priority issues.
Staff Product Engineer
Lead development of advanced prompt engineering and retrieval pipelines by architecting and building scalable solutions that handle thousands of customer conversations daily across integrations such as Zendesk, Intercom, and Salesforce. Leverage generation pipelines to deliver rapid insights, accurate analysis, and meaningful customer interaction scoring. Architect real-time multimodal simulations to own the development of realistic, interactive training experiences across voice, video, and chat using platforms like OpenAI, ElevenLabs, and Vapi, ensuring simulations dynamically adapt to user input for immersive learning environments. Drive high-performance user experiences by setting technical standards for intuitive, lightning-fast interfaces built with Next.js, ensuring UIs handle complex AI interactions seamlessly under demanding workloads, and mentor others to achieve similar standards.
Senior Product Engineer
Lead development of advanced prompt engineering and retrieval pipelines by architecting and building scalable solutions that handle thousands of customer conversations daily across integrations like Zendesk, Intercom, and Salesforce, leveraging cutting-edge generation pipelines for rapid insights, accurate analysis, and meaningful customer interaction scoring. Architect real-time multimodal simulations by owning the development of realistic, interactive training experiences across voice, video, and chat using platforms like OpenAI, ElevenLabs, and Vapi, with simulations dynamically adapting to user input to create immersive learning environments. Drive high-performance user experiences by setting technical standards for intuitive, fast interfaces built with Next.js, ensuring UIs handle complex AI interactions seamlessly under demanding workloads, and mentoring other engineers to achieve the same technical standards. Shape technical decisions, own major parts of the product, mentor teammates, and push personal skills in full-stack development including frontend, backend, and AI integrations, making critical decisions about architecture, tooling, and product direction.
Enterprise Account Executive - Italy
The AI Outcomes Manager will partner with executive sponsors and end users to identify high-impact use cases and turn them into measurable business outcomes on Glean. They will lead strategic reviews and advise customers on their AI roadmap to ensure maximum value from Glean's platform. The role involves translating business needs into clear problem statements, success metrics, and practical AI solutions while collaborating with Product and R&D to shape priorities. They will conduct discovery workshops, scope pilots, and guide rollouts to drive broad and deep adoption of the Glean platform. Additionally, they will design and build AI agents with and for customers, including rethinking and redesigning underlying business processes to maximize impact and usability. The manager will proactively identify expansion opportunities and drive engagement across teams and functions.
Senior AI Engineer - San Mateo, CA
The role involves training, evaluating, and monitoring new and improved LLMs and other algorithmic models. The engineer will test and deploy content moderation models in production and iterate based on real-world performance metrics and feedback loops. They are expected to develop medium to long-term vision for content understanding-related R&D, collaborating with management, product, policy & operations, and engineering teams. The position requires taking ownership of results delivered to customers, advocating for changes in approach where needed, and leading cross-functional execution.
Staff/Senior AI/ML Engineer - (Dublin, CA)
Design, develop, and deploy AI/ML models ranging from traditional ML regression algorithms to transformer-based architectures. Train, fine-tune, and optimize deep learning and LLM-based solutions. Engage with customers to understand their needs and transform them into actionable tasks for developing new functionalities within the Articul8 platform. Collaborate with researchers, software engineers, and product teams to integrate new AI capabilities into applications. Implement and evaluate state-of-the-art automated testing and metrics to improve model accuracy and efficiency. Optimize models for both cloud and on-premises environments to ensure low latency and high availability. Develop APIs and micro-services to serve AI models in production. Stay current with the latest AI models, research, and best practices. Ensure ethical AI practices, data privacy, and security compliance.
Staff/Senior Software Engineer (Backend) - (Dublin, CA)
Design and build robust RESTful and GraphQL APIs using Python, Go, or Rust. Architect scalable systems for real-time AI/ML-powered applications. Partner with ML engineers and frontend developers to ship intelligent, user-facing features. Ensure performance, security, and reliability across hybrid (cloud/on-prem) environments. Lead technical architecture and long-term backend strategy. Drive best practices for code quality, observability, and API design. Mentor engineers and help grow a high-performance, AI-augmented engineering culture. Take ownership of customer deployments and support production excellence.
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