Top Solutions Architect Jobs Openings in 2025

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About Resolve AIAt Resolve, we’re building Agentic AI that empowers software engineers by automating production engineering and SRE workflows. Our models deeply understand production systems — from code to databases — taking on repetitive, high-pressure tasks and handling critical incidents autonomously, so engineers can focus on building.Our founders (Spiros Xanthos and Mayank Agarwal) are the core creators of OpenTelemetry and led Splunk Observability. They have had 2 successful exits to Splunk and VMware.We raised a $35M Seed round from top-tier investors like Greylock, Unusual Ventures, Jeff Dean (Chief Scientist, Google DeepMind), Thomas Dohmke (CEO, GitHub), Matt Garman (CEO, AWS), Reid Hoffman (Founder, LinkedIn) and Fei Fei Li (Professor, Stanford).Joining Resolve AI at this stage of our journey is a once-in-a-lifetime opportunity. You’ve already decided that you want to work at an AI-native company that’s pushing the limits of how engineers work, and now you’re looking for the right one. At Resolve, we’ve brought together experienced (and successful) entrepreneurs, experts in understanding our customers, and leading innovators in AI and distributed systems. Now we need the right people to help us tell that story—one prospect at a time. Join Resolve as a founding go-to-market team member, helping us build and execute the playbook to drive repeatable revenue while also building a respected brand within the engineering community.What You’ll DoPartner with Account Executives to manage complex enterprise sales cycles from discovery through proof-of-concept to close, serving as the technical lead throughout the process.Lead product demos and technical evaluations, translating customer infrastructure and operational challenges into actionable solutions using Resolve AI’s platform.Build trusted relationships with customers, acting as a consultative advisor and ensuring technical success during pilots and deployments.Collaborate cross-functionally with Product and Engineering to relay customer feedback, influence roadmap decisions, and improve technical messaging.Develop and maintain reusable demo environments, playbooks, and sales engineering tools to support a repeatable, scalable and high velocity GTM motion.What We’re Looking For5+ years in Sales Engineering, Solutions Engineering, or a similar customer-facing technical role, ideally in enterprise SaaS, DevOps, or AI.Proven success leading consultative sales cycles with enterprise customers and multiple stakeholders.Experienced with cloud platforms (especially AWS) and Kubernetes, with a strong understanding of DevOps practices in cloud-native environments.Skilled in infrastructure automation and applying security and compliance best practices in cloud-native environments.Strong communicator with the ability to clearly present technical concepts to both technical teams and executive leadership.Adaptable, self-starter mindset with a proven ability to thrive in fast-paced, early-stage environments.Why Join Resolve AI?Make a Real Impact: Join a mission-driven team tackling complex challenges that deliver meaningful outcomes for customers and revolutionize engineering operations.Shape Agentic AI’s Future: Help build the next frontier in enterprise software and define its transformative impact.Own Your Work: Take end-to-end responsibility in your role in a collaborative, high-trust environment.Accelerate Your Career: Grow alongside industry leaders in a fast-paced environment, gaining invaluable experience and opportunities to propel your career to new heights.Competitive Benefits: Competitive Pay Packages with full benefits including:Equity with Early Exercise & QSBS EligibilityComprehensive Medical, Dental, and Vision InsuranceMonthly Housing StipendFlexible (Unlimited) Paid Time OffVisa Sponsorship & Immigration Support401(k) PlanParental LeaveDiscretionary Tech Benefit StipendDaily in-office Lunches and DinnersWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. 

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📐 About this roleEvery company grows differently, and we grow when we help our users write better, faster.  As a Customer architect, your objective will be to partner with your customers to support them in uncovering, and then creating solutions to serve their business needs, including creating custom templates and working through our APIs. Success will mean a meaningful increase in the number of customers actively leveraging these solutions in high impact ways. You will work alongside your account partners, including a CSM and Implementation manager, as the technical resource on account to support the adoption and realization of value for our largest customers. Your positivity, sense of curiosity, and ability to create champions from early adopters in the AI writing space will help shape our entire culture. If you have a builder mentality, this is the role for you. You'll be reporting to our VP of Customer success.🦸🏻‍♀️ Your responsibilitiesSupport the Customer success and Account management team, and work with an assigned group of customers to scope use-cases that need to be supported by a customized solution, validate the technical feasibility, and then own the implementation. Scope the customer’s business and technical needs, including quantifying the existing problems, understanding their tools, workflows, data structure, and integration points to deliver incredible contentOwn the creation of custom templates, deployment of our Knowledge Graph capabilities and act as the technical resource for customers to leverage our APIs Communicate limitations and propose solutions, including their scope, resource needs, and projected timelinesDevelop and maintain a deep understanding of the Writer solutions, the broader AI and LLM landscape, as well as our customer’s ecosystem so you can offer prescriptive solution recommendationsWork closely with Engineering to QA the outputs from the implementation, calibrate, and iterate until we have an optimal output Develop new processes, systems and workflows to reduce time to value for our customersEnsure we have collateral, documentation and processes to support our customers in their technical integration needs Communicate the voice of the customer back to our Product and Engineering teams so we can make, relevant enhancements to our product⭐️ Is this you?5+ years of technical roles in SaaS including 3+ years of experience in solutions architect or technical account management role Experience managing a customer book of businessHave worked with Fortune 500 customers for a high growth, B2B SaaS companyExperience with generative AI and prompt engineering is a huge plusExperience working with APIsNice-to-have: Python chopsAn excellent communicator and collaborator, able to take complex technical concepts and translate to practical business language for non-technical audiencesHighly versatile, can lead a discovery session with multiple stakeholders up to a CIO level, uncovering use cases and business pain, while also being able to have the technical acumen to address complex technical hurdlesBusiness outcome oriented: a laser focus on delivering solutions that create meaningful business resultsTenured problem solver, able to identify the root cause of issues and work collaboratively to resolve An excellent collaborator, with experience working alongside account teams to drive towards custom results in a coordinated and unified manner.#LI-Hybrid 🍩 Benefits & perks (US Full-time employees)Generous PTO, plus company holidaysMedical, dental, and vision coverage for you and your familyPaid parental leave for all parents (12 weeks)Fertility and family planning supportEarly-detection cancer testing through GalleriFlexible spending account and dependent FSA optionsHealth savings account for eligible plans with company contributionAnnual work-life stipends for:Home office setup, cell phone, internetWellness stipend for gym, massage/chiropractor, personal training, etc.Learning and development stipendCompany-wide off-sites and team off-sitesCompetitive compensation, company stock options and 401kWriter is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.By submitting your application on the application page, you acknowledge and agree to Writer's Global Candidate Privacy Notice.

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About FirsthandFirsthand has built the first AI-powered Brand Agent platform, transforming the way marketers and publishers engage consumers through their own AI agents, anywhere online.While most AI applications in marketing and advertising focus on back-office automation, the Firsthand Brand Agent Platform™ powers front-line consumer engagement. Operating across both owned properties and paid media, Firsthand's Brand Agents make a company’s expertise accessible in real time, adapting to consumers’ interests and guiding them towards the information they need to take action. Central to the platform is Lakebed™, the company’s AI-first data and knowledge rights management system that ensures brands retain full ownership and control of their expertise.Firsthand is led by Jon Heller, Michael Rubenstein, and Wei Wei, whose previous ventures helped build the foundations of modern digital advertising. Backed by Radical Ventures, FirstMark Capital, Aperiam Ventures, and Crossbeam Venture Partners, Firsthand is shaping the future of AI-driven consumer engagement.Firsthand is headquartered in NYC, with team members working together in-office three days a week.About the RoleWe are seeking Solutions Consultants to join our fast-growing team.As part of our team, you’ll be at the forefront of transforming how our clients engage their users through AI. You’ll partner closely with enterprise clients—advertisers and publishers—to design, implement, and optimize intelligent AI agent experiences. This is a cross-functional role that blends business acumen, technical fluency, top notch client service, and creativity. You'll help bridge client goals with Firsthand's evolving AI platform and play a key role in scaling new use cases, surfacing insights, and defining best practices.What You'll DoClient Integration & EnablementGuide new clients through onboarding, including solution design and tech implementation.Collaborate with clients to understand goals and align our solutions to their business needs.Manage the end-to-end build of Firsthand agents—from content ingestion to front-end deployment.AI Experimentation & Strategic ConsultingDesign and run AI experiments that demonstrate agent effectiveness and drive client value.Analyze engagement data and user interactions to generate actionable insights.Provide strategic recommendations to optimize agent design, content inputs, and user flows.Analyze performance of campaigns and generate compelling data analyses and case studiesInternal Collaboration & Product FeedbackCollaborate with Engineering and Product to troubleshoot issues and test improvements.Act as a voice of the customer to influence our product roadmap on behalf of clients.Create and maintain documentation, playbooks, and enablement materials to support team growth.PreSales & Sales SupportPartner with the commercial teams to craft compelling demos and technical narratives.Represent Firsthand in technical conversations during the sales cycle.Who You AreYou’ve worked for 5+ years in ad tech, martech, or a SaaS startup and love the pace and ambiguity of a growing company.You’re excited about AI and its applications in marketing, media, and user experience.You can toggle between technical details and strategic narratives with ease.You enjoy working with both internal teams and external clients, and can build trust quickly.You’re comfortable making slide decks, manipulating spreadsheets, working with data dashboards, and gleaning insights from complex datasetsBonus points for experience with SQL and troubleshooting network trafficWhy Join UsYou’ll join a small, agile team working on some of the most exciting use cases in AI and marketing.You’ll help shape how leading brands and publishers deploy next-gen AI experiences.You’ll work with a product team that values experimentation, customer feedback, and fast iteration.A rare opportunity to help introduce and guide deep and fundamental change to a fast-moving and innovative industry.You’ll play an integral role in shaping our company and culture.You’ll join an open, inclusive and professional culture and work environment.How to ApplyIf you are ready to embark on an exhilarating journey at the forefront of AI, seize this incredible opportunity and apply here. We eagerly anticipate hearing from you!Note: Compensation and equity will be market-competitive for well-capitalized, early stage startups and will be discussed during the interview process.