Location
San Francisco United States
San Francisco United States
Salary
(Yearly)
(Yearly)
(Yearly)
(Yearly)
(Yearly)
Salary information is not provided for this position.
Undisclosed
-
Category
Product Manager
Date posted
May 2, 2025
Job type
Full-time
Experience level
Mid level

Job Description

Founding Customer Success Manager @ Listen Labs

tl;dr: We're hiring a Customer Success Manager to help companies make full use of our AI-powered research platform. If you love building relationships, driving adoption, and making customers successful, let’s talk.

Background
Every company wants to be customer-obsessed, but traditional research methods are slow, manual, and expensive. Listen Labs automates the entire research workflow using AI: finding participants, conducting interviews, analyzing responses, and creating deliverables -- in hours instead of weeks. We partner with companies like Google, Microsoft, Canva, and Anthropic and have raised $27M from Sequoia, Conviction, and Pear.

The Role
As our Founding Customer Success Manager, you'll:

  • Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.

  • Serve as the primary day-to-day contact for key accounts.

  • Partner with sales to identify expansion and renewal opportunities.

  • Provide proactive guidance and support to maximize customer value.

  • Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.

  • Develop and refine customer success playbooks as we scale.

About You

  • 1–3 years of Customer Success or related GTM experience at a B2B SaaS startup.

  • Strong relationship-building, communication, and organizational skills.

  • Self-starter comfortable with ambiguity and fast-paced environments.

  • Experience with research, insights, or AI products is a plus.

Why Listen Labs

  • Rapidly growing, high-impact team with strong early traction.

  • Opportunity to redefine how leading companies perform customer research.

  • Meaningful equity, competitive compensation, and significant growth opportunities.

Apply now
Listen Labs is hiring a Founding Customer Success Manager. Apply through Homebase and and make the next move in your career!
Apply now
Companies size
11-50
employees
Founded in
2023
Headquaters
San Francisco, CA, United States
Country
United States
Industry
Software Development
Social media
Visit website

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